Cocojewelry Avaliações 

351
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I received my order and the bracelet was a different color than I thought I ordered. I email asking about exchanging it for a different color. Great customer service, I received a quick response and... Ver mais

Avaliado com 5 de um total de 5 estrelas

Pretty bracelet with an engraved message that resonated with me and probably many others who need a laugh when facing a challenge. It looks well made, arrived quickly and customer service is 5 stars.... Ver mais

Avaliado com 5 de um total de 5 estrelas

Not only is the bracelet I ordered beautiful, but when I realized I had mistakenly ordered the wrong color, Customer Service was very quick to respond and send me the correct color without delay. I re... Ver mais

Avaliado com 5 de um total de 5 estrelas

I ordered the wrong ring size for my daughter. I contacted customer service and they were extremely responsive and helpful. I was able to order the correct size and she also changed the finish from si... Ver mais

Detalhes da empresa

  1. Joalheria

Escrito pela empresa

Welcome to Coco Jewelry ❤️ We design and craft jewelry which delivers love, faith and courage. Our pieces act as daily reminders: to honor the love shared between friends and family, to lift the spirit when life feels overwhelming, and to stoke the courage to keep going when challenges arise. We believe in the power of words, as we believe in the great self-healing ability of human beings.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

351 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 72% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,3

Todas as avaliações

(351)

308 avaliações nos últimos 12 meses

Escreva uma avaliação
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Avaliado com 1 de um total de 5 estrelas

Avoid - awful rip off

did not arrive, impossible to speak to anyone. Lost £50. hope my bank can recover my money

2 de dezembro de 2025
Avaliação não solicitada
logotipo da Cocojewelry

Resposta da Cocojewelry

Hello, Claire. We’re very sorry for the delay with your order. Due to the high volume of orders and the time required for custom-made production, shipping has taken longer than expected.
To assist you further, please send us your order number to info@lovecocojewelry.com, and we’ll provide you with the status of your package right away.
Thank you so much for your understanding and patience—we truly appreciate it.

Avaliado com 1 de um total de 5 estrelas

Still waiting!!

24 de novembro de 2025
logotipo da Cocojewelry

Resposta da Cocojewelry

Hello, Jeremy. We’re very sorry about the delay with your package. We’ve sent you the updated tracking information, and you can continue to monitor the delivery from there. Due to the high volume of shipments this season, couriers are adjusting their delivery schedules, which may cause delays.

We truly appreciate your understanding, and if you have any concerns or need further assistance, please feel free to reach out. We’re here to help.

Avaliado com 5 de um total de 5 estrelas

Ordered two bracelets for each of my…

Ordered two bracelets for each of my daughters for Christmas. Made an error when placing the order so I reached out to the company and they were able to correct my error. They arrived quickly and are beautiful.
I would definitely order from this site again. Not only are the products beautiful but their customer service is great.

25 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I had an outstanding experience with…

I had an outstanding experience with this jewelry company! I ran into some issues when the order was placed (mistake on my end) and then after receiving my beautiful jewelry I realized I ordered the wrong size. Customer service made this process incredibly smooth, and so accommodating. The jewelry itself is absolutely beautiful and crafted with solid, high-quality materials. I was genuinely impressed with the attention to detail and the exceptional craftsmanship. I ordered the stacking mother‘s rings, and the mother daughter ring as well. Highly recommend to anyone looking for stunning, durable pieces and excellent customer service!

2 de dezembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Received quickly but wrong color stones

My order arrived quickly. However the stone colors are wrong. I ordered July (ruby = red) and September (sapphire = blue). The stone for July is pink.

I've sent two emails to Love Coco Jewelry and have not received a response. Unfortunately, they don't have a customer service number.

What a waste of money!

20 de novembro de 2025
Avaliação não solicitada
logotipo da Cocojewelry

Resposta da Cocojewelry

Hello, AC. We’re so sorry to hear that you received the wrong order — that’s definitely not the experience we want for you. Regarding the color, the July birthstone is naturally a pink-red shade, so what you received is the correct July stone. However, if you were hoping for a deeper red color, we’d be happy to send you a replacement with the January stone instead.

Please send us your order information so we can correct this for you promptly. We want to make sure you receive exactly what you had in mind.

Thank you for your patience, and we look forward to making this right!

Avaliado com 1 de um total de 5 estrelas

slow to ship and then disappears

I have been waiting over a month for my order to arrive. I had a tracking number, and once it arrived into my local area it looses where it is, and says it will NOW be late... are you kidding?!?! I am very disappointed, and will not use this company in the future. If the items do not show up, I will report it as fraud, and update here.

1 de dezembro de 2025
Avaliação não solicitada
logotipo da Cocojewelry

Resposta da Cocojewelry

Hello, Becki. Thank you for your feedback, and we’re very sorry to hear about the delay with your package delivery. It appears there may have been an issue with the local courier. When you have a moment, please send your order information to our email address info@lovecocojewelry.com, so we can look into this right away and provide a solution. We appreciate your patience and the opportunity to make this right.

Avaliado com 5 de um total de 5 estrelas

Love Coco Jewelry has fantastic…. Customer service

Love Coco Jewelry has fantastic customer service. Sarah, Customer Service Manager, was incredibly attentive, kind and helpful. I’ll most definitely buy from this company in the future due to their excellent customer service skills.

5 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great customer service

The jewelry is so cute. I bought my mother the mother-daughter ring and myself the self-love ring. I definitely recommend checking the sizing chart before purchasing. I bought a size 5, which ended up being too small. The customer service is great because they replied quickly and offered to send me the correct size!

25 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

So beautiful

So beautiful! I play in a golf group with the most
Amazing ladies and I am giving them out to them this morning! They will love them! Thank you 😊

24 de novembro de 2025
Avaliado com 5 de um total de 5 estrelas

Amazing jewelry and customer service!

The absolute best customer service and beautiful unique jewelry! I got my daughter the Daisy Ring because she moved away from home this year and I think about her every single daisy! It’s so special to us. Thank you Coco Jewelry!

19 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great customer srvice

Immediate, very helpful customer service.
Great shopping experience and I love the bracelet.

20 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I love the bracelet!

I love the bracelet!! It is high quality and it was so nice that I bought additional ones for my sister and bestie! The customer service experience was stellar. I would buy from this company again!

20 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Beautiful pieces

Beautiful pieces, and very flexible and helpful getting me an exchange when I ordered the wrong size ring. I practically haven't taken my new bracelet off since I got it

10 de novembro de 2025
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

My first experience with Coco jewelry…redeemed

My first experience with Coco jewelry was not a plant one but since then they have redeem themselves a bit. They have sent me another ring so now I have two rings and a bracelet and they did apologize bfor their mistake. They have been pleasant and friendly. Thank you for the good customer service and another ring of the exact same nature that I first of ordered.

17 de novembro de 2025
Avaliação não solicitada

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