I received my order and the bracelet was a different color than I thought I ordered. I email asking about exchanging it for a different color. Great customer service, I received a quick response and... Ver mais
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Veja o que dizem as avaliações
Pretty bracelet with an engraved message that resonated with me and probably many others who need a laugh when facing a challenge. It looks well made, arrived quickly and customer service is 5 stars.... Ver mais
Not only is the bracelet I ordered beautiful, but when I realized I had mistakenly ordered the wrong color, Customer Service was very quick to respond and send me the correct color without delay. I re... Ver mais
I ordered the wrong ring size for my daughter. I contacted customer service and they were extremely responsive and helpful. I was able to order the correct size and she also changed the finish from si... Ver mais
Detalhes da empresa
Escrito pela empresa
Welcome to Coco Jewelry ❤️ We design and craft jewelry which delivers love, faith and courage. Our pieces act as daily reminders: to honor the love shared between friends and family, to lift the spirit when life feels overwhelming, and to stoke the courage to keep going when challenges arise. We believe in the power of words, as we believe in the great self-healing ability of human beings.
Informações de contato
Estados Unidos
- support@cocojewelry.com
- cocojewelry.com
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 72% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Beautiful little bracelet
Ordered the "Through Every Phase" Moon bracelet, and am very happy with the quality of the workmanship and shipping time. I didn't know the bracelet would be coming from China (on website it states they have operations in California, but tracking showed China), but it only took about 8 days for the bracelet to arrive to me, and it shipped within a day or two after ordering. The bracelet was packaged well in a gift box, and appears well made and as advertised and photographed on the website. Overall, I'm happy with the purchase for the price and trust this business for future purchases.
Beautiful, Unique Ring!
I bought 2 rings - one to represent my husband and me and another for my daughter and me. Both are beautiful, unique, well-crafted, and comfortable! I had an issue with sizing and Sarah, their Customer Service Manager, was a great help and got a replacement to me ASAP. Stellar customer service! Thanks, Sarah! Very happy with my purchases and highly recommend! Just buy it! You won't be sorry!
I ordered a ring and it was shipped…
I ordered a ring and it was shipped really fast. I received the ring in the mail and it fit perfect and it is a beautiful ring. I will definitely buy from this company again.
Needed to resize
I ordered a beautiful ring but unfortunately it didn’t fit, I reached out and they were so kind and understanding and are sending me a different size. I will definitely be ordering in the future along with referring friends and family.
Big Sis/Lil Sis rings
My sister and I are in love with our rings. These rings are very beautiful and elegant. We will cherish them always and they will be something we can wear always. I have purchased seral items from this company and never have I been disappointed. The customer service is out of this world. I will be purchasing again in the future from them.
Beautiful ring/ great customer service
I ordered a ring with my and my daughters birthstone, it is beautiful. Unfortunately I had accidently ordered the wrong size so I had reached out to request an exchange. The process was made very easy and customer service was great to work with! I can't wait to get wear this ring!
I have received my ring and I love it…
I have received my ring and I love it although I ordered the wrong size by mistake, I contacted customer service and they went above and beyond to make sure I received the correct size. I would definitely order from them again
I ordered a ‘Strong as F….. ‘ bracelet…
I ordered a ‘Strong as F….’ bracelet for my granddaughter who is a nurse in a neonatal intensive care unit - a highly stressful and often draining job. The bracelet is beautiful and she absolutely loves it. Service was fast and efficient - highly recommended.
Pauline
husband/ wife ring
I ordered the husband/ wife ring, but it didn't fit; however when I contacted customer service, they offered to replace it. They were very responsive and offered to make it right.
Amazing rings and necklaces!!
Amazing rings and necklaces!!! Mom, daughter and I love them so much, so sparkly just perfect for us, thank you!!
I had a great experience with Love Coco…
I had a great experience with Love Coco Jewelry. Their customer service was very responsive and accommodating throughout the process. I accidentally ordered the wrong ring size, but they kindly allowed me to exchange it without any hassle. The ring itself is absolutely beautiful and looks even better in person. Overall, I’m very satisfied with both the product and the service!
Responsive customer service
Responsive customer service. Positive interaction via email and prompt resolution. Slightly overpriced for the quality, but the uniqueness of their products is worth it.
I love my Mama’s stacking birthstone…
I love my Mama’s stacking birthstone ring! I selected my birthstone and the birthstones of my four grandchildren. The ring is beautiful with excellent craftsmanship. And I was surprised at how quickly it arrived. I have recommended this ring to my daughters-in-law because I know they will love it too!
Great product..I love it
Great product..I love it. Great communication and customer service.
Mother’s Day rescue
I had originally placed an order for my mom for Mother’s Day and when it arrived, it looked like either a porch pirate had gotten into it or the delivery person had taken some “liberties”, either way…the jewelry was gone and my mom was left with an empty box 😢
I immediately reached out to customer service to ask what I could do and I ended up speaking with Sarah who responded with, we will replace the piece and expedite it to your mom! I was NOT expecting that! This company went above and beyond to make sure the order was satisfied and I couldn’t be more please or impressed. The piece arrived and was beautiful! Thank you!!
The bracelet I received is nothing like…
The bracelet I received is nothing like the pictures . Cheap and ugly . I should’ve known better !

Resposta da Cocojewelry
Great company that cares for their…
Great company that cares for their customers. Order that special piece. Great quality and easy to use app.
I am very satisfied with the service I…
I am very satisfied with the service I have received. First order showed delivered but it wasn’t delivered to me. They made it right and in time for my cruise. Very happy!
Customer service is EXCELLENT!!!
Customer service is EXCELLENT!!!
You should be proud if your employees... they are the best!
Great customer service
My order was sent out quickly and delivery was sooner than I thought it would be. A few weeks later I had an issue and the customer service I received was outstanding. They responded quickly and were able to resolve my problem, then even checked all was ok afterwards. I love the bracelet I brought and was very grateful for such good customer service too - would definitely recommend!
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