Cocojewelry Avaliações 

351
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I received my order and the bracelet was a different color than I thought I ordered. I email asking about exchanging it for a different color. Great customer service, I received a quick response and... Ver mais

Avaliado com 5 de um total de 5 estrelas

Pretty bracelet with an engraved message that resonated with me and probably many others who need a laugh when facing a challenge. It looks well made, arrived quickly and customer service is 5 stars.... Ver mais

Avaliado com 5 de um total de 5 estrelas

Not only is the bracelet I ordered beautiful, but when I realized I had mistakenly ordered the wrong color, Customer Service was very quick to respond and send me the correct color without delay. I re... Ver mais

Avaliado com 5 de um total de 5 estrelas

I ordered the wrong ring size for my daughter. I contacted customer service and they were extremely responsive and helpful. I was able to order the correct size and she also changed the finish from si... Ver mais

Detalhes da empresa

  1. Joalheria

Escrito pela empresa

Welcome to Coco Jewelry ❤️ We design and craft jewelry which delivers love, faith and courage. Our pieces act as daily reminders: to honor the love shared between friends and family, to lift the spirit when life feels overwhelming, and to stoke the courage to keep going when challenges arise. We believe in the power of words, as we believe in the great self-healing ability of human beings.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

351 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 72% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,3

Todas as avaliações

(351)

308 avaliações nos últimos 12 meses

Escreva uma avaliação
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Avaliado com 5 de um total de 5 estrelas

Beautiful little bracelet

Ordered the "Through Every Phase" Moon bracelet, and am very happy with the quality of the workmanship and shipping time. I didn't know the bracelet would be coming from China (on website it states they have operations in California, but tracking showed China), but it only took about 8 days for the bracelet to arrive to me, and it shipped within a day or two after ordering. The bracelet was packaged well in a gift box, and appears well made and as advertised and photographed on the website. Overall, I'm happy with the purchase for the price and trust this business for future purchases.

8 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Beautiful, Unique Ring!

I bought 2 rings - one to represent my husband and me and another for my daughter and me. Both are beautiful, unique, well-crafted, and comfortable! I had an issue with sizing and Sarah, their Customer Service Manager, was a great help and got a replacement to me ASAP. Stellar customer service! Thanks, Sarah! Very happy with my purchases and highly recommend! Just buy it! You won't be sorry!

27 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Needed to resize

I ordered a beautiful ring but unfortunately it didn’t fit, I reached out and they were so kind and understanding and are sending me a different size. I will definitely be ordering in the future along with referring friends and family.

1 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Big Sis/Lil Sis rings

My sister and I are in love with our rings. These rings are very beautiful and elegant. We will cherish them always and they will be something we can wear always. I have purchased seral items from this company and never have I been disappointed. The customer service is out of this world. I will be purchasing again in the future from them.

14 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Beautiful ring/ great customer service

I ordered a ring with my and my daughters birthstone, it is beautiful. Unfortunately I had accidently ordered the wrong size so I had reached out to request an exchange. The process was made very easy and customer service was great to work with! I can't wait to get wear this ring!

28 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I have received my ring and I love it…

I have received my ring and I love it although I ordered the wrong size by mistake, I contacted customer service and they went above and beyond to make sure I received the correct size. I would definitely order from them again

22 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I ordered a ‘Strong as F….. ‘ bracelet…

I ordered a ‘Strong as F….’ bracelet for my granddaughter who is a nurse in a neonatal intensive care unit - a highly stressful and often draining job. The bracelet is beautiful and she absolutely loves it. Service was fast and efficient - highly recommended.
Pauline

1 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

husband/ wife ring

I ordered the husband/ wife ring, but it didn't fit; however when I contacted customer service, they offered to replace it. They were very responsive and offered to make it right.

22 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I had a great experience with Love Coco…

I had a great experience with Love Coco Jewelry. Their customer service was very responsive and accommodating throughout the process. I accidentally ordered the wrong ring size, but they kindly allowed me to exchange it without any hassle. The ring itself is absolutely beautiful and looks even better in person. Overall, I’m very satisfied with both the product and the service!

19 de maio de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Responsive customer service

Responsive customer service. Positive interaction via email and prompt resolution. Slightly overpriced for the quality, but the uniqueness of their products is worth it.

18 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I love my Mama’s stacking birthstone…

I love my Mama’s stacking birthstone ring! I selected my birthstone and the birthstones of my four grandchildren. The ring is beautiful with excellent craftsmanship. And I was surprised at how quickly it arrived. I have recommended this ring to my daughters-in-law because I know they will love it too!

19 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Mother’s Day rescue

I had originally placed an order for my mom for Mother’s Day and when it arrived, it looked like either a porch pirate had gotten into it or the delivery person had taken some “liberties”, either way…the jewelry was gone and my mom was left with an empty box 😢
I immediately reached out to customer service to ask what I could do and I ended up speaking with Sarah who responded with, we will replace the piece and expedite it to your mom! I was NOT expecting that! This company went above and beyond to make sure the order was satisfied and I couldn’t be more please or impressed. The piece arrived and was beautiful! Thank you!!

6 de maio de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

The bracelet I received is nothing like…

The bracelet I received is nothing like the pictures . Cheap and ugly . I should’ve known better !

11 de maio de 2026
Avaliação não solicitada
logotipo da Cocojewelry

Resposta da Cocojewelry

Hi Kirsti,

Thank you for taking the time to share your feedback with us, and we sincerely apologize that the order did not meet your expectations. We completely understand your disappointment.

We would like to let you know that the solution offered during our previous conversation has already been provided. We truly appreciate you giving us the opportunity to make this right.

If there is anything else we can help you with please do not hesitate to let us know.

Warmly,
COCO Jewelry Team

Avaliado com 5 de um total de 5 estrelas

Great customer service

My order was sent out quickly and delivery was sooner than I thought it would be. A few weeks later I had an issue and the customer service I received was outstanding. They responded quickly and were able to resolve my problem, then even checked all was ok afterwards. I love the bracelet I brought and was very grateful for such good customer service too - would definitely recommend!

1 de maio de 2026
Avaliação não solicitada

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