I received my order and the bracelet was a different color than I thought I ordered. I email asking about exchanging it for a different color. Great customer service, I received a quick response and... Ver mais
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Veja o que dizem as avaliações
Pretty bracelet with an engraved message that resonated with me and probably many others who need a laugh when facing a challenge. It looks well made, arrived quickly and customer service is 5 stars.... Ver mais
Not only is the bracelet I ordered beautiful, but when I realized I had mistakenly ordered the wrong color, Customer Service was very quick to respond and send me the correct color without delay. I re... Ver mais
I ordered the wrong ring size for my daughter. I contacted customer service and they were extremely responsive and helpful. I was able to order the correct size and she also changed the finish from si... Ver mais
Detalhes da empresa
Escrito pela empresa
Welcome to Coco Jewelry ❤️ We design and craft jewelry which delivers love, faith and courage. Our pieces act as daily reminders: to honor the love shared between friends and family, to lift the spirit when life feels overwhelming, and to stoke the courage to keep going when challenges arise. We believe in the power of words, as we believe in the great self-healing ability of human beings.
Informações de contato
Estados Unidos
- support@cocojewelry.com
- cocojewelry.com
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 72% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I had some problems with my country…
I had some problems with my country customs and the customer service from coco were amazing!
The ring I ordered is simply stunning and it is from great quality!
Thank you so much for all the support and love
Wonderful experience I ordered wrong…
Wonderful experience I ordered wrong size offered to return to order new and they said they were sorry it didn’t fit and offered to send the right size without return will definitely be order from them again
Fast order completion
Fast order completion, smooth process, super helpful customer service! Processed an exchange as painlessly as possible.
Would recommend!
The bracelet is beautiful
The bracelet is beautiful. Love the colors. I just wish they sent a card setting out what each bead color meant (ie tiger eye = courage & power)
INCREDIBLE customer service!!
I received my lotus ring in the mail to find out it was just a hair too big. It was beautiful, but falling off my finger. The customer service of this place is incredible! They responded to my inquiry on an exchange within 24 hours and are sending me a size smaller. I will definitely be purchasing more items from this place!
Little ring- BIG message
I ordered the Lotus ring to remind myself that I am strong AF! Whenever life feels hard or overwhelming- I just take a look down at my beautiful little ring- and repeat “I am strong AF!”
I will definitely be ordering more jewelry for myself, as well as another ring for my friend that is starting a long, hard journey with kicking cancers ass!!!
I ordered a bracket 4.27.2026
I ordered a bracket 4.27.2026. I never received confirmation email but was charged. I emailed company because they have no phone number. Sarah responded saying they just linked my email to my order and she never sent a confirmation email again. I emailed her back no response. 4.28.2026 I emailed her again but no response. 4.29.2026 I emailed her again and still no response. I also have no confirmation email about my order but I do have a charge out my account. So I emailed the company this morning and still nothing. Legit companies will uphold their image and respond and send out confirmations and not just take your money. I have disputed this company. Please don’t order and waste your time on a fraudulent company and go through the same process as I’m going through. Yes they say they have these cute items but they really someone behind a screen taking peoples money off of fake items they do not actually have.

Resposta da Cocojewelry
I really appreciated tbr prompt…
I really appreciated tbr prompt response to my request and how helpful the customer service was. The bracelet is beautiful. I would recommend this to a friend
Bought a pair of these for me and my…
Bought a pair of these for me and my friend - great quality and quick delivery.
Lost mine while in ICU with my partner and they happily replaced 💚
Product not delivered
The product ordered (199966) never actually arrived.
The company is extremely responsive and…
The company is extremely responsive and beyond kind. I couldn’t say nicer things about their customer service 🩵🩵
I’m very happy with my purchase
I’m very happy with my purchase! The first ring I ordered was a bit too big, but the company was extremely helpful and quickly sent me the right size. The new one fits perfectly and looks beautiful. Great quality and excellent customer service! Highly recommend!
Don't Question It, Just Buy Them!
So I stumbled across this jewelry by accident, just doom scrolling, and I saw it. I hadn't even started to think about what to get my mom for mother's day, but when I saw the rings, I knew. That was her gift. I excitedly texted my mom asking for her ring size, then realized. I can't just get me one daughter ring, so I ordered my sister one too. I was really iffy at first, but lemme tell y'all, don't be! I got our rings in the mail. They are absolutely beautiful! The website doesn't give them justice! Their customer service is exceptional too! I accidentally ordered the wrong size for myself and they were more than happy to help get my correct size to me.
The couple of downfalls- one was that I couldn't automatically send my mom and sister their rings, I had to mail them all to myself, now I'm having to figure out how to mail them their rings since I'm 9hrs from home at st jude and I'm not sure when my son is done with treatment so I cant just wait til I see em again. Also, there needs to be different options on what the daughter rings say that way you can pick different things. So if you have multiple daughters/sisters, they all aren't saying the same thing.
Other than those teeny tiny ideas, the rest has been beyond amazing! If I could give them something higher than a 5 I definitely would!
You guys have gained a very loyal customer!
Ordered the ring "Strong as Fxck" black…
Ordered the ring "Strong as Fxck" black rose ring. The wrong size came but they were quick to correct the issue. My ring fits perfectly and is exactly as pictured
The Daisy Mom/Daughter ring
The "Love from Mom - I think about you every Daisy Ring" is so cute! Both of my daughters loved it and it was a special keepsake for their wedding days. When one size wasn't quite right, the company quickly helped me with an exchange in time for the wedding day!
Will be a return customer they went above and beyond!
I ordered the wrong size for my daughter and cocojewelry sent me the right size with no additional money! They were fast and beyond helpful for thankful for them! I will bw doing more business with them in the future!
Beautiful Quality Jewelry!
This company is wonderful! From the date of purchase, I received the ring quickly and it was a beautifully stunning piece of jewelry. The packaging was above and beyond with a cute card in a decorative slip envelope atop a sturdy, quality, classy gift box adorned with a red ribbon. The quality of the ring and packaging was much better than I had expected! I will definitely be going back to order additional pieces!
Stone does not set nicely…is off center…
Stone does not set nicely…is off center and only side of stone is seen.
No instructions, perhaps not using correctly?
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