Cocojewelry Avaliações 

351
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I received my order and the bracelet was a different color than I thought I ordered. I email asking about exchanging it for a different color. Great customer service, I received a quick response and... Ver mais

Avaliado com 5 de um total de 5 estrelas

Pretty bracelet with an engraved message that resonated with me and probably many others who need a laugh when facing a challenge. It looks well made, arrived quickly and customer service is 5 stars.... Ver mais

Avaliado com 5 de um total de 5 estrelas

Not only is the bracelet I ordered beautiful, but when I realized I had mistakenly ordered the wrong color, Customer Service was very quick to respond and send me the correct color without delay. I re... Ver mais

Avaliado com 5 de um total de 5 estrelas

I ordered the wrong ring size for my daughter. I contacted customer service and they were extremely responsive and helpful. I was able to order the correct size and she also changed the finish from si... Ver mais

Detalhes da empresa

  1. Joalheria

Escrito pela empresa

Welcome to Coco Jewelry ❤️ We design and craft jewelry which delivers love, faith and courage. Our pieces act as daily reminders: to honor the love shared between friends and family, to lift the spirit when life feels overwhelming, and to stoke the courage to keep going when challenges arise. We believe in the power of words, as we believe in the great self-healing ability of human beings.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

351 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 72% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,3

Todas as avaliações

(351)

308 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Wonderful experience I ordered wrong…

Wonderful experience I ordered wrong size offered to return to order new and they said they were sorry it didn’t fit and offered to send the right size without return will definitely be order from them again

5 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fast order completion

Fast order completion, smooth process, super helpful customer service! Processed an exchange as painlessly as possible.
Would recommend!

2 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

INCREDIBLE customer service!!

I received my lotus ring in the mail to find out it was just a hair too big. It was beautiful, but falling off my finger. The customer service of this place is incredible! They responded to my inquiry on an exchange within 24 hours and are sending me a size smaller. I will definitely be purchasing more items from this place!

1 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Little ring- BIG message

I ordered the Lotus ring to remind myself that I am strong AF! Whenever life feels hard or overwhelming- I just take a look down at my beautiful little ring- and repeat “I am strong AF!”
I will definitely be ordering more jewelry for myself, as well as another ring for my friend that is starting a long, hard journey with kicking cancers ass!!!

1 de maio de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I ordered a bracket 4.27.2026

I ordered a bracket 4.27.2026. I never received confirmation email but was charged. I emailed company because they have no phone number. Sarah responded saying they just linked my email to my order and she never sent a confirmation email again. I emailed her back no response. 4.28.2026 I emailed her again but no response. 4.29.2026 I emailed her again and still no response. I also have no confirmation email about my order but I do have a charge out my account. So I emailed the company this morning and still nothing. Legit companies will uphold their image and respond and send out confirmations and not just take your money. I have disputed this company. Please don’t order and waste your time on a fraudulent company and go through the same process as I’m going through. Yes they say they have these cute items but they really someone behind a screen taking peoples money off of fake items they do not actually have.

27 de abril de 2026
Avaliação não solicitada
logotipo da Cocojewelry

Resposta da Cocojewelry

Hello Kimberly,

We sincerely apologize for the delay in our response. Due to a high volume of inquiries, some emails were unfortunately filtered into our spam folder, and yours was among them—we’re very sorry for the inconvenience.

We’ve sent you an email with a copy of your order record for your reference. Your order is still in production, and now that your email address has been added, you will begin receiving notifications once the shipment process starts.

Thank you so much for your patience and understanding.

Warmly,
COCO Jewelry Team

Avaliado com 1 de um total de 5 estrelas

Have not received bracelet

Have not received bracelet

10 de outubro de 2025
logotipo da Cocojewelry

Resposta da Cocojewelry

Hello Gerri,

Thank you for your feedback, we’re really sorry to hear about your experience.

We’ve sent you an email to help resolve the issue with your order. In our message, we shared that the package was marked as delivered on the October 17, 2025, along with the tracking details and proof of delivery from the courier.

We kindly ask that you review the information provided and confirm the details so we can thoroughly investigate this further if needed.

We appreciate your cooperation and look forward to resolving this for you as quickly as possible.

Warmly,
COCO Jewelry Team

Avaliado com 5 de um total de 5 estrelas

I’m very happy with my purchase

I’m very happy with my purchase! The first ring I ordered was a bit too big, but the company was extremely helpful and quickly sent me the right size. The new one fits perfectly and looks beautiful. Great quality and excellent customer service! Highly recommend!

28 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Don't Question It, Just Buy Them!

So I stumbled across this jewelry by accident, just doom scrolling, and I saw it. I hadn't even started to think about what to get my mom for mother's day, but when I saw the rings, I knew. That was her gift. I excitedly texted my mom asking for her ring size, then realized. I can't just get me one daughter ring, so I ordered my sister one too. I was really iffy at first, but lemme tell y'all, don't be! I got our rings in the mail. They are absolutely beautiful! The website doesn't give them justice! Their customer service is exceptional too! I accidentally ordered the wrong size for myself and they were more than happy to help get my correct size to me.
The couple of downfalls- one was that I couldn't automatically send my mom and sister their rings, I had to mail them all to myself, now I'm having to figure out how to mail them their rings since I'm 9hrs from home at st jude and I'm not sure when my son is done with treatment so I cant just wait til I see em again. Also, there needs to be different options on what the daughter rings say that way you can pick different things. So if you have multiple daughters/sisters, they all aren't saying the same thing.

Other than those teeny tiny ideas, the rest has been beyond amazing! If I could give them something higher than a 5 I definitely would!

You guys have gained a very loyal customer!

9 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The Daisy Mom/Daughter ring

The "Love from Mom - I think about you every Daisy Ring" is so cute! Both of my daughters loved it and it was a special keepsake for their wedding days. When one size wasn't quite right, the company quickly helped me with an exchange in time for the wedding day!

6 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I never received the ring

25 de março de 2026
logotipo da Cocojewelry

Resposta da Cocojewelry

Hello Courtney,

Thank you for sharing your feedback. We’re very sorry for the inconvenience you experienced. As agreed, we have processed the refund for your order, and out of goodwill we wanted to make things right since the package was sent to your old address listed in the order record.
We truly appreciate your understanding and patience throughout this process.
Warm regards,
COCO Jewelry Team

Avaliado com 5 de um total de 5 estrelas

Beautiful Quality Jewelry!

This company is wonderful! From the date of purchase, I received the ring quickly and it was a beautifully stunning piece of jewelry. The packaging was above and beyond with a cute card in a decorative slip envelope atop a sturdy, quality, classy gift box adorned with a red ribbon. The quality of the ring and packaging was much better than I had expected! I will definitely be going back to order additional pieces!

2 de abril de 2026
Avaliação não solicitada

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