Cocojewelry Avaliações 

351
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I received my order and the bracelet was a different color than I thought I ordered. I email asking about exchanging it for a different color. Great customer service, I received a quick response and... Ver mais

Avaliado com 5 de um total de 5 estrelas

Pretty bracelet with an engraved message that resonated with me and probably many others who need a laugh when facing a challenge. It looks well made, arrived quickly and customer service is 5 stars.... Ver mais

Avaliado com 5 de um total de 5 estrelas

Not only is the bracelet I ordered beautiful, but when I realized I had mistakenly ordered the wrong color, Customer Service was very quick to respond and send me the correct color without delay. I re... Ver mais

Avaliado com 5 de um total de 5 estrelas

I ordered the wrong ring size for my daughter. I contacted customer service and they were extremely responsive and helpful. I was able to order the correct size and she also changed the finish from si... Ver mais

Detalhes da empresa

  1. Joalheria

Escrito pela empresa

Welcome to Coco Jewelry ❤️ We design and craft jewelry which delivers love, faith and courage. Our pieces act as daily reminders: to honor the love shared between friends and family, to lift the spirit when life feels overwhelming, and to stoke the courage to keep going when challenges arise. We believe in the power of words, as we believe in the great self-healing ability of human beings.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

351 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 72% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,3

Todas as avaliações

(351)

308 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Scam company - Support will not respond

Scam company. They’ll charge you for your order immediately, but won’t actually process the order. Then when you reach out for information on said order, or to get a refund, they refuse to respond. I have proof of purchase, proof the order was placed, and yet they still refuse to acknowledge the situation. At the current rate, it looks like legal action will take place. Insane how unprofessional this “company” is.

24 de fevereiro de 2026
Avaliação não solicitada
logotipo da Cocojewelry

Resposta da Cocojewelry

Hello J. Rogers,

We’re very sorry to read your review and to hear that you feel this way. Please know that we are not a scam company, our priority is to ensure every customer receives the service they expect. We understand how frustrating it must be to feel unheard, and we sincerely apologize if our communication fell short. We’d like to look into your order immediately and provide clarity on the situation. Please reach out to us directly with your order details so we can resolve this promptly.

Best regards,

COCO Jewelry Team

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

I ordered 2 rings for my daughters and they arrived super quick. One was too small and Love Coco Jewelry’s customer service is top notch! They expeditiously got a replacement on the way!!

23 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Perfect Together

I was very excited to order the mother/daughter heart ring for my daughter for Valentine's Day. It came on time, and it was perfect. We have matching tattoos of two hearts, and when I saw this ring, I had to get it for her. They are perfect together! She loved it! Thank you "lovecocojewelry.com"!

14 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Customer Service

Unfortunately, the ring I bought my daughter for Valentine's Day didn't fit and the team was willing to send me a replacement without me sending the smaller size back. I plan to gift it to another who can use it for their child. Great customer service AND my daughter is very excited about her ring.

20 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

CocoJewelry has Ideal Customer Service

CocoJewelry has been great! I had a glitch originally where the shipping was not showing as free. I sent customer service a message and without question they were quick to respond with a refund for the shipping amount. The package arrived quickly as well. I got it just in time to surprise my long distance bestie with matching rings. Unfortunately the size that I chose for her ended up not fitting any of her fingers well. Once again customer service came to my rescue! They’re sending a replacement ring in her actual size and we are both beyond grateful for their kindness. We’re very much looking forward to sporting our matching bestie rings once the new one arrives! Thank you Coco Jewelry! Will definitely be a repeat customer!

18 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great experience

The size I ordered did not fit. Customer service got back to me within the hour and got everything settled for me to get a new size. Ring is perfect and company was very helpful.

15 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Satisfied customer

I was very happy with their product & customer service!
I had ordered the Daisy ring for my daughter for Valentine’s Day & it ended up being too small for her. I had reached out to them & explained to them that I would like to exchange it for a bigger size. They got back to me the same day & offered to replace the ring.

14 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fast shipping and great customer service

I Ordered the black roses ring from coco jewelry. I accidentally ordered the wrong size. Their customer service was excellent. They quickly replied to me and sent out a new ring right away. I received it in a few days. I’m very impressed with the customer service, the ring was fantastic great detail.

14 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I am thrilled with the gemstone ring

I am thrilled with the gemstone ring! The first ring I ordered did have a slight defect, and the company promptly sent out a replacement. Absolutely beautiful and highly recommend this product.

13 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I love my ring

I love my ring! I cared for my husband after a cardiac arrest, through COVID, and then a year of chemo and radiation for terminal small cell lung cancer. I've come through it all and gotten stronger each year. I also got one for a friend who is caring for her husband, now in hospice. She is learning just how strong she is. This ring is a daily reminder. Thank you!

6 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Timely and responsive

The ring I ordered came in a timely manner and was of very good quality. When I needed to exchange it for a different size, the company was very responsive to my request and sent a replacement quickly.

22 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fixing a broken heart 🩷

I bought a mother/daughter set back in the fall for my middle daughter. She had just graduated college and was moving away to start a new job and a life with her fiancé. From that moment, she and I wore our rings everyday. The quality is wonderful and simply so pretty! Fast forward to last weekend when we hosted her baby shower and I discovered that my ring was gone at the end of the day. We spent hours decorating and handling food and playing games and then all the clean up. I had several people help me look for it and we couldn’t find it. I was heartbroken! This is where this company to customer service to a new level. I contacted them to ask if I could buy one ring separately to replace mine and explained what happened. Without hesitation, they offered me a replacement ring for free! As beautiful as their jewelry is, the love for their customers takes the cake! I am a lifelong customer now.

3 de fevereiro de 2026
Avaliação não solicitada
logotipo da Cocojewelry

Resposta da Cocojewelry

Hello, Thank you so much for taking the time to share your story and for your kind words. It truly means a lot to us. Creating meaningful experiences for our customers is exactly what we aim for, and hearing feedback like yours reassures us that we’re on the right path.

As a small token of our appreciation, we would love to send you a special gift. Please contact us at info@lovecocojewelry.com, and our team will be happy to arrange it for you.

Thank you again for your support, we’re so grateful to have you as part of our community.

Warm regards,
The Love Coco Jewelry Team

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