Purchased learner driver insurance for daughter. Lots of hidden charges such as a £40 cancellation fee when she passed. Ridiculous when the insurance is designed to end when the driver passes their t... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Awful. Spent 20 minutes doing a simple learner driver quote for my wife only to be told they can't provide anything. They got all of my details though, address, phone number, email, made me sign up et... Ver mais
Sarah was an absolute star throughout the whole process of getting a mid term adjustment on my policy. She updated me the whole way and never forgot to give me a call back to update me on anything. Wo... Ver mais
A empresa respondeu
Sarah Henderson was exceptional and helped me purchase my first taxi insurance and has made my first experience with Collingwood a great one. 10/10 service from Sarah.
Detalhes da empresa
Informação fornecida por fontes externas variadas
Collingwood Insurance Services (UK) Ltd. is a UK based insurance intermediary with offices in Newcastle upon Tyne. We have been providing our customer's value and excellent customer service since 2006. As a testament to this, Collingwood has won the Insurance Choice award for Best Specialist Insurance Provider 2018 and holds one of the highest Trustpilot scores for the car insurance sector, both of which are voted for by our customers.
Informações de contato
Collingwood House, NE29 6AR, North Shields, Reino Unido
- 0345 470 0010
- info@collingwood.co.uk
- collingwood.co.uk
3,5
Bom
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Absolutely amazing experience
Absolutely amazing experience, especially with the help of Lisa Thompson.
Had an accident with a previous insurance company and they didn't update there records right and Lisa let me know so I could get it sorted before taking out my new policy.
Would definitely recommend.
17 de fevereiro de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Morgan,
Thank you so much for your kind words! We’re delighted to hear that Lisa Thompson was able to assist you in a polite and efficient manner. Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
A patience that is worth emulating
She is brilliantly patient, attended to my queries and trashed them all. Secured my quote, locked it in and explain every bit of it.
17 de fevereiro de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Adekunle,
Thank you very much for taking the time to share your thoughts with us. We truly appreciate your feedback and we’re delighted to hear that you had a positive experience with us,
Please let us know if there is anything we can help with in the future.
Kind Regards
The Collingwood Team
Sarah is always the best I’m really…
Sarah is always the best I’m really happy with her service xx
16 de fevereiro de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Rabar,
Thank you so much for your kind words! We’re delighted to hear that Sarah was able to assist you in a polite and efficient manner. Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
I would like to leave some positive…
I would like to leave some positive feedback for Lisa Thompson from Collingwood Taxi Insurance Services.It was a pleasure dealing with her, and she made the whole experience smooth and stress-free. I truly appreciate her support and would highly recommend her to anyone looking for reliable and friendly service.
10 de fevereiro de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Angelina,
Thank you so much for your kind words! We’re delighted to hear that Lisa Thompson was able to assist you in a polite and efficient manner. Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
I took out taxi insurance through these…
I took out taxi insurance through these using riviera brokers, I had a fault accident year before with no persons injured. So my premium went up an extra 2000 pound from year before, I later realised that collingwood had the fault accident recorded with persons injured. Everywhere I have read has said that will most definitely bump my insurance up more than with persons not injured as with persons injured is a more serious offence but collingwood does not agree and says it wouldnt have made a difference so I have to just except their word for it
13 de fevereiro de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Nic,
Thanks for providing information to help us identify your Collingwood Insurance policy.
Whilst I appreciate your frustration with having a claim on your record from a previous policy, this is something that’s outside of our control when calculating your premium. When logging a claim, we don’t take any other details other than whether it was a fault or non-fault, therefore whether there was injuries to a third party as a result of the claim would not be a consideration when calculating the premium for your policy. We attempt to be open and honest when presenting figures to our customers before purchase to help them make an informed choice as to whether the policy will be suitable for their needs.
We are sorry to hear that you were disappointed by the increase your previous claim has made to your policy, and hope that you remain claim free with Collingwood. Of course, in the event that you do have to make a claim, our team will be only too happy to help you through that process.
If you would like to discuss this further, please don’t hesitate to get in touch.
Kind regards,
The Collingwood Team
Excellent customer service provided by…
Excellent customer service provided by Sarah, she had my issue sorted quickly.
12 de fevereiro de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Daniel,
Thank you so much for your kind words! We’re delighted to hear that Sarah was able to assist you in a polite and efficient manner. Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
Sarah Henderson
Just wonderful and excellent customer service 5*
12 de fevereiro de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Raihan,
Thank you so much for your kind words! We’re delighted to hear that Sarah Henderson was able to assist you in a polite and efficient manner. Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
Supportive staff
I’ve had the pleasure of speaking with Sarah Henderson using collingwood when I renew my policy weekly, and she’s truly exceptional. Every time I call, Sarah is not only cheerful and pleasant but also incredibly helpful and knowledgeable.
She goes above and beyond to ensure all my questions are answered and that I felt really supported when I called about a potential claim recently.
It’s always a pleasure to speak with her
12 de fevereiro de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Steven,
Thank you so much for your kind words! We’re delighted to hear that Sarah Henderson was able to assist you in a polite and efficient manner. Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
I’ve had a great experience with…
I’ve had a great experience with Collingwood Insurance Services since opening my policy. Sarah has been incredibly helpful from the very beginning and has always taken the time to support me whenever I’ve needed assistance. She has consistently helped me find discounts and made sure I understood everything clearly. Her customer service is professional, friendly, and efficient. I really appreciate all the ongoing support I’ve received. Highly recommend!
11 de fevereiro de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Maradona,
Thank you so much for your kind words! We’re delighted to hear that Sarah was able to assist you in a polite and efficient manner. Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
It was lovely experience with her as…
It was lovely experience with her as explained everything vividly and easily.
10 de fevereiro de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Noman,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Have a Great Day
The Collingwood Team
Godwn was very very helpful in helping…
Godwn was very very helpful in helping me sort out a payment. Thank you!
9 de fevereiro de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Lucas,
Thank you so much for your wonderful feedback! We’re delighted to hear that Godwn was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Thanks again for choosing Collingwood.
The Collingwood Team
wonderful explanation of everything I…
wonderful explanation of everything I asked Sarah Henderson
9 de fevereiro de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Rado,
Thank you so much for your kind words! We’re delighted to hear that Sarah Henderson was able to make the process smooth and straightforward for you.
If you ever need anything else or have any questions in the future, please don’t hesitate to get in touch.
Safe Driving
The Collingwood Team
Michael was prompt and informed me well…
Michael was prompt and informed me well for my taxi insurance and read out all the terms clear to me.
I would use collingwood in the future for all my insurance
9 de fevereiro de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Mark,
Thank you so much for your kind words! We’re delighted to hear that Michael was able to make the process smooth and straightforward for you.
If you ever need anything else or have any questions in the future, please don’t hesitate to get in touch.
Safe Driving
The Collingwood Team
Cancellation fee
Like many others I am aggrieved that Collingwood Insurance charges a £40 cancellation fee.
Do they make it clear when buying the policy? Well it's on page 2 of the policy document which I didn't read.
However, there are at least 6 Financial Ombudsman decisions on this very point, all in favour of Collingwood. I would suggest that the Ombudsman is answering the wrong question. The question shouldn't be 'is Collingwood behaving legally?' - clearly it is - it should be 'is the £40 cancellation fee Collingwood levy when a student driver passes their test unavoidable, and if so would it be clearer to add this fee to the initial premium?'
The fee is entirely unavoidable when the student driver passes their test. Which suggests that it would be much more transparent and honest to simply add it to the initial premium: Collingwood's motive for not doing so is clearly that to do so would make their initial premium less competitive.
Collingwood knows this behaviour very much irritates its customers but it has done this for years and I suggest doesn't much care because by definition its customers are one-time-only so why should it care what they think once they pass their driving test?
Fun fact: Collingwood is based in Gibraltar for tax reasons.
9 de fevereiro de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Jeff,
Thank you for providing information that has help us identify your Collingwood Insurance Policy.
I can see from the information provided that your policy was purchased over the telephone with one of our agents. As we are authorised and regulated by the Financial Conduct Authority (FCA), all telephone calls are audited and follow a set script.
The full terms and conditions would have been read to you during the call, and we carry out several checks to ensure you understand and agree before any policy can be set up. If at any point you had indicated that you did not agree to the terms, we would not have been able to proceed with the purchase. However we do appreciate that it may have been missed by you in the call as there is a lot of information discussed when taking out a policy with Collingwood
Regarding the cancellation fee, we are required under FCA regulations to treat all customers fairly. This means the same cancellation fee applies to every customer, regardless of the reason for cancelling—whether due to selling the vehicle, passing a driving test, or any other reason outside of the initial 14‑day cooling‑off period. If we were to waive the fee for one customer and not others, this would not meet the FCA’s fairness requirements.
We regularly review our customer journey, both online and through our Contact Centre, to ensure that all important information is clear and accessible before and after a policy is taken out.
We are satisfied that this information was made available to you; however, acknowledge that this may have been missed in the online journey.
Thank you for sharing your feedback and we’re sorry to hear your experience did not meet your expectations. To clarify, our service is based in North East England and not in Gibraltar.
Of course, if there is anything more that we can help you with, please feel free to get in touch and we will certainly do what we can to help.
Kind Regards
The Collingwood Team
I’ve had a great experience with…
I’ve had a great experience with Collingwood Insurance for my taxi. I’d especially like to mention Sarah Henderson, who is always extremely helpful whenever I call. She’s patient, knowledgeable, and takes the time to explain everything clearly, which really makes a difference.
It’s reassuring to deal with someone who genuinely wants to help and resolve queries quickly. Very happy with the service so far and would recommend Collingwood Insurance to other taxi drivers.
7 de fevereiro de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Vipin,
Thank you so much for your kind words! We’re delighted to hear that Sarah Henderson was able to make the process smooth and straightforward for you.
If you ever need anything else or have any questions in the future, please don’t hesitate to get in touch.
Safe Driving
The Collingwood Team
My encounter with Sarah today is…
My encounter with Sarah today is fantastically good. She sound good ,accommodating and patient full in dealing customers.
5 de fevereiro de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Musa,
Thank you so much for your wonderful feedback! We’re delighted to hear that Sarah was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Thanks again for choosing Collingwood.
The Collingwood Team
Last Experience..
I really would like to thank Lisa Thompson for her high cooperation with my request by quick response and answering all my questions.
Thank you Collingwood Insurance for having enthusiastic team..
5 de fevereiro de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi,
Thank you so much for your wonderful feedback! We’re delighted to hear that Lisa was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Thanks again for choosing Collingwood.
The Collingwood Team
Best supportive staff Sara anderson
Best supportive and friendly staff Sara henderson
5 de fevereiro de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi,
Thank you so much for your wonderful feedback! We’re delighted to hear that Sara was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Thanks again for choosing Collingwood.
The Collingwood Team
I spoke to Sarah in short term taxi
I spoke to Sarah in short term taxi, and I found that Sarah was very attentive listened and was very helpful.
Sarah is a credit to Collingwood insurance.
I would recommend any new taxi driver to contact Collingwood based on my experience with Sarah
4 de fevereiro de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Kevin,
Thank you so much for your kind words! We’re delighted to hear that Sarah was able to make the process smooth and straightforward for you.
If you ever need anything else or have any questions in the future, please don’t hesitate to get in touch.
Safe Driving
The Collingwood Team
Unhappy about hidden costs - BEWARE
I paid for a learner driver policy for my son and the price for the year was reasonable. So paid the premium for the whole year and was happy till I saw the cancellation fees when my son passed his test! OMG! I couldn't believe it. Not only they did not give me a refund for the 4 month reaming of the policy, but they charged me a huge fee for cancellation!!!! They never advised me or my son at the point of cancellation of this hidden cost. We only found out after the cancellation was complete. Apparently there is a clause within the policy that you have to cancel it once you pass the test. You cannot let the policy run out. This is not a legal requirement. It's purely there to make more money out of the policy holder. Had we known that, we would have not bothered to cancel it. I find this practice very unethical as most learner drivers are on limited budget with all the costs involved in learning to drive. Now my son has to fork out more to buy the car he was saving for because he has to pay this completely unnecessary and unexpected fine (effectively that is what it is). Clearly most learners will pass their test part way through their policies. So this is a good and guaranteed money maker for this company. Please factor in these hidden costs when you consider taking out a policy with this company.
4 de fevereiro de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Siamak,
We’re sorry you weren’t able to provide information to help us identify your Learner Driver policy with Collingwood. Let us start by saying how sorry we are that your experience with us was not as you expected.
We regularly review our customer journey both online and with our colleagues in our Contact Centre, to ensure all the key information and facts are available for our customers to read and understand prior to taking any cover out with us. We are satisfied that this information was clearly available to you both before and after purchase, however if you would like to discuss this further, please reach out and we will be happy to help.
Thank you once again for providing feedback which will help shape our business in the future.
Kind Regards
The Collingwood Team
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