Purchased learner driver insurance for daughter. Lots of hidden charges such as a £40 cancellation fee when she passed. Ridiculous when the insurance is designed to end when the driver passes their t... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Awful. Spent 20 minutes doing a simple learner driver quote for my wife only to be told they can't provide anything. They got all of my details though, address, phone number, email, made me sign up et... Ver mais
Sarah was an absolute star throughout the whole process of getting a mid term adjustment on my policy. She updated me the whole way and never forgot to give me a call back to update me on anything. Wo... Ver mais
A empresa respondeu
Sarah Henderson was exceptional and helped me purchase my first taxi insurance and has made my first experience with Collingwood a great one. 10/10 service from Sarah.
Detalhes da empresa
Informação fornecida por fontes externas variadas
Collingwood Insurance Services (UK) Ltd. is a UK based insurance intermediary with offices in Newcastle upon Tyne. We have been providing our customer's value and excellent customer service since 2006. As a testament to this, Collingwood has won the Insurance Choice award for Best Specialist Insurance Provider 2018 and holds one of the highest Trustpilot scores for the car insurance sector, both of which are voted for by our customers.
Informações de contato
Collingwood House, NE29 6AR, North Shields, Reino Unido
- 0345 470 0010
- info@collingwood.co.uk
- collingwood.co.uk
3,5
Bom
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Scam company
Scam company, charge you £40 to leave at the end of the policy. Reported to FCA
12 de março de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Tom,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
Great experience
Great experience. Was talked through the whole policy and got explained how it works, the benefits etc.
Luke was a great help, thanks for helping me setup a policy for my son.
12 de março de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Matthew,
Thank you so much for your kind words! We’re delighted to hear that Luke was able to make the process smooth and straightforward for you. Getting ready for that first drive is a big milestone and we’re glad we could be a part of it.
If you ever need anything else or have any questions in the future, please don’t hesitate to get in touch.
Safe Driving
The Collingwood Team
Disgraceful cancellation charges!
The monthly prices were clearly too good to be true, as when it came to cancellation as my daughter had passed her test, she was charged £72. Its learner insurance so obviously the end goal is for the policy holder to pass, new young drivers are already robbed with their first year premiums when passing without having to pay to cancel their learner insurance. Needs making clearer when purchasing online! Absolutely disgusting!
27 de fevereiro de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Katie,
Thank you for taking the time to leave a review and we’re sorry that you were disappointed with your experience with us.
Our website journey has been designed to offer full transparency to our customers so they can make a fully informed decision before deciding whether the policy they have selected is suitable and fits their needs, in terms of Policy details, premium and intermediary fees.
We regularly review our customer journey both online and with our colleagues in our Contact Centre, to ensure all the key information and facts are available for our customers to read and understand prior to taking any cover out with us. We are satisfied that this information was clearly available to you both before and after purchase, however if you would like to discuss this further, please reach out and we will be happy to help.
Kind Regards
The Collingwood Team
***Warning do not use***
***Warning do not use***
Please do not use this company for new learner insurance. They are all friendly when you take out the policy, but totally different when you cancel or need a claim. Also be aware you pay £40 cancellation charge when you pass your test as policy then becomes void. Wish we used another company our friends used. Thought we had a good deal at the start. Please think twice before using Collingwood
12 de março de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Redboat,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards,
The Collingwood Team
Cancellation Rip Off
I bought an annual learner driver policy from Collingwood Insurance for my son for £256. The policy clearly stated that once he passed his driving test, the cover would no longer be valid, which I understood.
My son ended up passing with only a few weeks left on the policy, so I was happy to simply let it run to expiry with no refund due.
However, I was very surprised to receive an email saying I now owed a £40 “cancellation fee” because he had passed his test.
The policy had already been paid in full and, once he passed, it could no longer be used anyway. Charging £40 just to allow the policy to end feels unreasonable.
I can see from other reviews that many customers have experienced the same issue. Something to be aware of before buying.
11 de março de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Paul,
Thank you for getting back to us with further information to help us identify your Collingwood Learner Driver policy and we are very sorry that your experience with us was not as you expected.
We can see that you have raised a formal complaint and that is currently being dealt with internally. A final response will be with you shortly.
In the meantime, if you would like to discuss anything further, please do not hesitate to get in touch.
Kind Regards,
The Collingwood Team
Cancellation was smooth
Cancellation was smooth, the waiting time was barely even 5 minutes, and thanks to Godwin I was able complete my transaction smoothly, great insurance for learners.
11 de março de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi George,
Thank you so much for your wonderful feedback! We’re delighted to hear that Godwin was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Kind Regards,
The Collingwood Team
Excellence customer service
Just wanted to thank Sarah as she has helped me. She was very informative and straightforward with my query. Thanks again
10 de março de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi David,
Thank you so much for your kind words! We’re delighted to hear that Sarah was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards,
The Collingwood Team
Best experience with collingwood as my…
Best experience with collingwood as my taxi insurance experience very helpful staff especially Sarah Henderson She was helpful throughout my insurance with collingwood
4 de fevereiro de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Kashif,
Thank you so much for your wonderful feedback! We’re delighted to hear that Sarah was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Kind Regards,
The Collingwood Team
Best and cheapest taxi insurance.highly…
Best and cheapest taxi insurance.highly recommended.
2 de março de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Aamir,
Thanks for the 5* review. We’re always delighted to hear when our customers have had a great experience with us!
If you need anything in the future, or have any questions that we can answer, please don’t hesitate to reach out and one of the team will be on hand to help.
Have a great day!
The Collingwood Team
Sarah was an absolute pleasure !
Sarah was an absolute pleasure over the phone, she was very informative and answered all my queries perfectly.
10/10 service I would hope she picks up the phone if I ever have to call again.
3 de março de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Max,
Thank you so much for your kind words! We’re delighted to hear that Sarah was able to assist you in a polite and efficient manner. Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
Sarah henderson from Collingwood…
Sarah henderson from Collingwood insurance an absolute gem goes above and beyond a real asset to the company 5 star service totally recommend 😊
3 de março de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Shoaib,
Thank you so much for your kind words! We’re delighted to hear that Sarah Henderson was able to assist you in a polite and efficient manner. Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
I spoke to a lady called Sarah
I spoke to a lady called Sarah, she was just an incredible human, polite, kind and easy to speak to.
My issues was resolved and I’m happy with her customer care.
3 de março de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Kachi,
Thank you so much for your kind words! We’re delighted to hear that Sarah was able to assist you in a polite and efficient manner. Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
Sarah Henderson help so much she…
Sarah Henderson help so much she provide me with excellent service. Would definitely recommend her she’s amazing.
25 de fevereiro de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Mickile,
Thanks for the great review, and we're delighted to hear that Sarah was such a help to you. We'll be sure to pass your comments over to her.
If we can help with anything in the future, please do let us know.
Kind Regards
The Collingwood Team
Unexpected £40 fee when the policy…
Unexpected £40 fee when the policy lapsed which was not clear when taking out the policy. Apparently its in the T&C somewhere.....Be wary - cetainly won't be trusting them again....
1 de fevereiro de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Kat,
We’re sorry you weren’t able to provide information to help us identify your Learner Driver policy with Collingwood.
We regularly review our customer journey both online and with our colleagues in our Contact Centre, to ensure all the key information and facts are available for our customers to read and understand prior to taking any cover out with us. We are satisfied that this information was clearly available to you both before and after purchase, however if you would like to discuss this further, please reach out and we will be happy to help.
Thank you once again for taking the time to leave a review.
Kind Regards
The Collingwood Team
Kind Regards
The Collingwood Team
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I had an excellent experience with the support I received from Sara Henderson. She was professional, patient, and incredibly helpful from start to finish. Sara took the time to listen carefully to my concerns, explained everything in a clear and easy-to-understand way, and made sure all my questions were answered.
What impressed me most was her friendly attitude and genuine willingness to help. She handled my issue quickly and efficiently, which made the whole process stress-free. It’s rare to receive customer service that is both knowledgeable and compassionate, but Sara delivered exactly that.
I truly appreciate her outstanding support and dedication. She is a real credit to the company, and I would highly recommend her to anyone needing assistance. Thank you, Sara, for making this such a positive experience! Again, Thank you so much Sara
20 de fevereiro de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Hasan,
What a fabulous review and thank you for speaking so highly of Sarah. We'll be sure to pass your lovely feedback on to her.
If we can help with anything in the future, please do let us know and I'm sure Sarah or one of the other team will on hand to support you in whatever way we can.
Kind Regards
The Collingwood Team
An unreliable insurance company
An unreliable insurance company
An unreliable insurance company. My windscreen replacement was denied and I wasn't informed that I don't have excess on it. Avoid this insurance company by all means as others are better
2 de fevereiro de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Many thanks for taking time to write a review. We aim to provide a high level of service at all times. I have requested more information so that I can review your case.
Sarah Henderson is brilliant - 5 stars
Very knowledgeble, very helpful. Explained everything well and im happy with the terms of the policy. Good on Collingwood to change the exit structure to be less of a finanacial pitfall for customers who need to end the policy early!
20 de fevereiro de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Amarn,
Thank you for the 5* review and for speaking so highly of Sarah. We'll be sure to pass your lovely comments over to her.
If we can help with anything in the future, please do let us know.
Kind Regards
The Collingwood Team
Was not clear about the cancellation…
Was not clear about the cancellation policy. Stated £40 but once my daughter passed after only 1 month of learner insurance they have charged me £175!!
18 de fevereiro de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Danielle,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
Caution for Learner Drivers
I found the premium quoted to insure my learner son to be competitive however, once he passed I used live chat to ask about a change to the policy. They don't insure new drivers and cancelled the policy immediately while I was on on live chat so I as a named driver was also not insured. I asked about a refund for the balance of the premium; there is no refund after month 6 of the policy! Maybe the premium wasn't that competitive after all.
17 de fevereiro de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Andrew,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
After 3 days of searching for a hire…
After 3 days of searching for a hire and reward insurance, Collingwood made my journey so easy and exciting.
17 de fevereiro de 2026
Resposta da Collingwood Insurance Services UK Ltd
Hi Emmanuel,
Thank you very much for taking the time to share your thoughts with us. We truly appreciate your feedback and we’re delighted to hear that you had a positive experience with us,
Please let us know if there is anything we can help with in the future.
Kind Regards
The Collingwood Team
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