Purchased learner driver insurance for daughter. Lots of hidden charges such as a £40 cancellation fee when she passed. Ridiculous when the insurance is designed to end when the driver passes their t... Ver mais
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Veja o que dizem as avaliações
Sarah was an absolute star throughout the whole process of getting a mid term adjustment on my policy. She updated me the whole way and never forgot to give me a call back to update me on anything. Wo... Ver mais
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I had been struggling to get a short term policy for a taxi. Quite a few companies wouldn't help, however Dee-Lie at Collingwood insurance was marvellous, she took the stress out of the situation and... Ver mais
A empresa respondeu
Predatory contract agreements with hidden fees for cancelling. Not only that you are supposed to pay £40 for cancelling your learner policy, but there is also another "fee" based on the month you canc... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Collingwood Insurance Services (UK) Ltd. is a UK based insurance intermediary with offices in Newcastle upon Tyne. We have been providing our customer's value and excellent customer service since 2006. As a testament to this, Collingwood has won the Insurance Choice award for Best Specialist Insurance Provider 2018 and holds one of the highest Trustpilot scores for the car insurance sector, both of which are voted for by our customers.
Informações de contato
Collingwood House, NE29 6AR, North Shields, Reino Unido
- 0345 470 0010
- info@collingwood.co.uk
- collingwood.co.uk
3,5
Bom
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Don’t buy insurance from them they just…
Don’t buy insurance from them they just trying to scam people and they will never give u refund
2 de junho de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Sangit,
We’re sorry you weren’t able to provide information like the policy number or the postcode of the policy to help us identify your Learner Driver policy with Collingwood.
Let us start by saying how sorry we are that your experience with us was not as you expected.
We regularly review our customer journey both online and with our colleagues in our Contact Centre, to ensure all the key information and facts are available for our customers to read and understand prior to taking any cover out with us.
We are satisfied that this information was clearly available to you both before and after purchase, however if you would like to discuss this further, please reach out and we will be happy to help.
Thank you once again for providing feedback which will help shape our business in the future.
Kind Regards
The Collingwood Team
First time applying for taxi insurance
First time applying for taxi insurance, Dee-lie made the whole process really easy!
26 de maio de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Sean,
Thank you so much for your kind words! We’re delighted to hear that Dee-lie was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
DO NOT USE THIS COMPANY
15 de abril de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Terri,
We’re sorry you weren’t able to provide information to help us identify your Learner Driver policy with Collingwood. Let us start by saying how sorry we are that your experience with us was not as you expected.
We regularly review our customer journey both online and with our colleagues in our Contact Centre, to ensure all the key information and facts are available for our customers to read and understand prior to taking any cover out with us.
We are satisfied that this information was clearly available to you both before and after purchase, however if you would like to discuss this further, please reach out and we will be happy to help.
Thank you once again for providing feedback which will help shape our business in the future.
Kind Regards
The Collingwood Team
The level of customer care provided was…
The level of customer care provided was exceptional. Communication was clear, timely, and effective throughout.
1 de junho de 2026
Resposta da Collingwood Insurance Services UK Ltd
Hi Mohammed,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Have a Great Day
The Collingwood Team
I had an amazing service and very…
I had an amazing service and very helpful I highly recommend it
1 de junho de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Shahzad,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Have a Great Day
The Collingwood Team
Cancellation Rip-Off
Selected for L Plate insurance as Cancellation fee was cheapest, Unfortunately they rip you off with other fees hidden in there T&C's when test is passed.
Ended up paying 80% of annual premium for 6 weeks cover.
Look elsewhere
27 de maio de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi ,
We’re sorry you weren’t able to provide information to help us identify your Learner Driver policy with Collingwood. Let us start by saying how sorry we are that your experience with us was not as you expected.
We regularly review our customer journey both online and with our colleagues in our Contact Centre, to ensure all the key information and facts are available for our customers to read and understand prior to taking any cover out with us.
We are satisfied that this information was clearly available to you both before and after purchase, however if you would like to discuss this further, please reach out and we will be happy to help.
Thank you once again for providing feedback which will help shape our business in the future.
Kind Regards
The Collingwood Team
Excellent and amazing service
Excellent and amazing service Sarah Henderson
29 de maio de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Ezdin,
Thank you so much for your wonderful feedback! We’re delighted to hear that Sarah Henderson was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Thanks again for choosing Collingwood.
The Collingwood Team
Sarah Henderson was GREAT 🙂
Sarah Henderson was GREAT 🙂 Super friendly and helped sort out the renewal so easily. Excellent customer service.
27 de maio de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Paula,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Sarah Henderson was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Thanks again for choosing Collingwood.
The Collingwood Team
Note the additional £40 policy…
Note the additional £40 policy cancellation fee they trigger once the learner driver passes.
27 de maio de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi NC,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
Dee-lie is class wey aye
Dee-lie makes it so simplest. Talks to me like a human and not robotic! Would rather speak to her every time. Great service, helpful and knowledgeable
23 de maio de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Danielle,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Dee-lie was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Thanks again for choosing Collingwood.
The Collingwood Team
It's a lovely experience with…
It's a lovely experience with Collingwood. their prices are very competitive and the customer service is amazing, specially Sarah henderson who deserves 5 stars easily 👌
22 de maio de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Aid,
Thank you so much for your kind words! We’re delighted to hear that Sarah was able to assist you in a polite and efficient manner. Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards,
The Collingwood Team
Great help from start to finish
Great help from start to finish. Very easy to talk to, very knowledgeable and made the whole interaction easy and straight forward. Ver good agent
21 de maio de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Customer,
Thank you for sharing your feedback regarding our products and services. We value feedback from our customers and always delighted to hear when they’ve had a great experience with us.
If you have questions in the future, please contact us—we’re here to help.
Kind Regards,
The Collingwood Team
It is always a pleasure when dealing…Dee-lie
It is always a pleasure when dealing with Dee-lie she very professional and is always very courteous.
She is an absolute credit to your company
21 de maio de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Kevin,
Thank you so much for your kind words! We’re delighted to hear that Dee-lie was able to assist you in a polite and efficient manner. Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards,
The Collingwood Team
Sara ,she's very helpful 👏
Sara ,she's very helpful 👏, very polite, she made my day
20 de maio de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Majid,
Thank you so much for your wonderful feedback! We’re delighted to hear that Sara was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Kind Regards,
The Collingwood Team
⭐⭐⭐⭐⭐ Brilliant Service!
⭐⭐⭐⭐⭐ Brilliant Service!
Dee-Lie at Collingwood Insurance sorted my taxi insurance effortlessly. She made the whole process simple, fast and stress-free. No hassle or confusing talk, just great service. Highly recommend!
19 de maio de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi J,
Thank you so much for your kind words! We’re delighted to hear that Dee-Lie was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards,
The Collingwood Team
Resposta da Collingwood Insurance Services UK Ltd
Hi Yh,
Thank you so much for your wonderful feedback! We’re delighted to hear that Sarah was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Kind Regards,
The Collingwood Team
Contacted to show they reacted
Contacted to show they reacted. However no reply once submitted the information requested.
Again, don’t use. Will rip off your children
11 de maio de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Peter,
We sincerely apologise that your first review was not replied to. Let us start by saying how sorry we are that your experience with us was not as you expected.
We regularly review our customer journey both online and with our colleagues in our Contact Centre, to ensure all the key information and facts are available for our customers to read and understand prior to taking any cover out with us. We are satisfied that this information was clearly available to you both before and after purchase, however if you would like to discuss this further, please reach out and we will be happy to help.
Thank you once again for providing feedback which will help shape our business in the future.
Kind Regards,
The Collingwood Team
Collingwood Learner Insurance looks…
Collingwood Learner Insurance looks cheap at first, but the reality is completely different once you try to cancel. Like many other customers, I found out the hard way that they hit you with excessive cancellation and admin fees the moment you pass your driving test. What should be a positive milestone suddenly becomes a money grab.
I cancelled my policy after just 2 months and was shocked to be charged around £100 in cancellation fees and deductions. After barely using the policy, I expected a fair refund, but instead most of the money was taken through admin charges and cancellation costs. It honestly feels designed to trap learner drivers and parents who don’t realise how expensive cancelling can be.
The policy terms are buried in small print, and the charges feel completely unfair. Customer service is friendly when you’re signing up, but that changes quickly when you want to leave. There are countless reviews online from people shocked at the fees and poor refunds after cancelling.
I would strongly advise anyone considering this company to read the cancellation terms very carefully before buying. The low upfront price is not worth the stress and hidden costs later on. I would not recommend this insurance company at all.
10 de maio de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Ben,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards,
The Collingwood Team
Les the representative was very helpful
Les the representative was very helpful, most brightest representative I've spoke to by far! best insurance service thanks to this fella.
13 de maio de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Sameer,
Thank you so much for your kind words!
We’re delighted to hear that Les was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
Resposta da Collingwood Insurance Services UK Ltd
Hi Liju,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Have a Great Day
The Collingwood Team
A Experiência Trustpilot
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