Purchased learner driver insurance for daughter. Lots of hidden charges such as a £40 cancellation fee when she passed. Ridiculous when the insurance is designed to end when the driver passes their t... Ver mais
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Sarah was an absolute star throughout the whole process of getting a mid term adjustment on my policy. She updated me the whole way and never forgot to give me a call back to update me on anything. Wo... Ver mais
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I had been struggling to get a short term policy for a taxi. Quite a few companies wouldn't help, however Dee-Lie at Collingwood insurance was marvellous, she took the stress out of the situation and... Ver mais
A empresa respondeu
Predatory contract agreements with hidden fees for cancelling. Not only that you are supposed to pay £40 for cancelling your learner policy, but there is also another "fee" based on the month you canc... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Collingwood Insurance Services (UK) Ltd. is a UK based insurance intermediary with offices in Newcastle upon Tyne. We have been providing our customer's value and excellent customer service since 2006. As a testament to this, Collingwood has won the Insurance Choice award for Best Specialist Insurance Provider 2018 and holds one of the highest Trustpilot scores for the car insurance sector, both of which are voted for by our customers.
Informações de contato
Collingwood House, NE29 6AR, North Shields, Reino Unido
- 0345 470 0010
- info@collingwood.co.uk
- collingwood.co.uk
3,5
Bom
3 mil avaliações
Pede aos clientes que avaliem
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Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Another month of worry free motoring. 👌
Been with Collingwood 2 years now. Fantastic customer service. My recent dealing with them is was Dee-Lie that handled it. She remembers all our previous conversations and was very patient with me. I had renewals with her and change of vehicle 3 times this month and she was fantastic. She must have done a total of 5/6 quotes for me in the last 4 weeks. Would definitely recommend them 🫡✌️
12 de maio de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Frantian,
Thank you so much for the 5* review and for taking the time to share your experience.
We’re delighted to hear that Dee-Lie was helpful in the service you received and that she made a positive impact on you.
Providing excellent customer service is truly important to us, and your feedback helps motivate us to stay on track and strive for the best.
If you ever need further assistance, please don’t hesitate to reach out.
Thanks again for choosing Collingwood.
The Collingwood Team
Charged me £265 on cancellation
Cancelled my learner insurance with collingwood and instead of just charging £40 (which is already a lot), they have taken extra month payment £151.66 and another £114.36, saying I owe them all this money acc to their T&C and their premium that they charge if you cancel early. Of course I had to cancel, I had passed my test and didn’t need their insurance any more. Complete rip off, don’t recommend anyone buying their insurance ever!! Upon calling their customer support said I should have cancelled a day before?? A day before your actual driving test? When you don’t even know what’s going to be the outcome? Such a waste of money and time. They are heavy on their hidden charges and unfair contract.
23 de abril de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Harjit,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards,
The Collingwood Team
Horrific company!
Horrific company!! 6.5k I paid for my insurance policy for my Van. Put in a claim for a collision that was deliberately caused by another driver, with dashcam footage to prove this. The police AND the independent examiner assigned to the case confirmed and agreed the other driver was at fault yet collingwood refused to take the matter to court to fight my side. Now I’m 6.5k down from the policy, 15k down for the loss of earnings, replacing the written off vehicle and the massive increase in both my business and personal vehicle insurance policies. AVOID THIS ABSOLUTE JOKE OF A COMPANY. All they will do is take your money and provide ZERO support to you when you most need it. Disgusting Leeches!!!
1 de maio de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Thank you for taking the time to leave a review. We have requested more information to be able to identify your claim. We will be in touch shortly.
Kind regards Collingwood Claims
Very disappointing and expensive experience
Very disappointing experience with Collingwood Learner Insurance.
I initially paid around £199 to start the policy, then another £99.54 monthly payment was taken, and after cancelling the policy I was still charged an additional £64.51.
In total, I ended up paying approximately £363 for barely one month of learner insurance coverage.
I cancelled the policy on 1 May at 6:12am and received confirmation that the policy would be cancelled from the exact date and time of my request. Despite this, another payment was still taken shortly afterwards. Their explanation was that the automatic payment could not be stopped and that cancellation fees and annual premium charges still applied.
I understand companies have terms and conditions, but the overall experience felt extremely unfair, confusing and very expensive for such a short period of coverage.
As a customer, I feel the pricing structure and cancellation costs were not made sufficiently clear at the start. I strongly suggest that anyone considering this insurer carefully reviews all fees, cancellation charges and policy terms before signing up.
Based on my personal experience, I would not recommend Collingwood and I would not use them again.
1 de maio de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Franklin,
Thank you for providing information that has help us identify your Collingwood Insurance Policy.
We regularly review our customer journey both online and with our colleagues in our Contact
Centre, to ensure all the key information and facts are available for our customers to read and
understand prior to taking any cover out with us. We are satisfied that this information was clearly
available to you both before and after purchase, however if you would like to discuss this further,
please reach out and we will be happy to help.
Thank you once again for providing feedback which will help shape our business in the future.
Kind Regards,
The Collingwood Team
Easy to set up and pay for but…
Easy to set up and pay for but disappointing at the end; learner driver insurance which ended after 8 months due to passing test (expected that this would happen), didn’t expect to have to pay £40 to cancel the insurance on passing test though! Nor did I expect the assured ‘discount’ on first years insurance to be unavailable due to ‘the age of the vehicle’ - the same vehicle as previously insured and no mention of this clause whatsoever on taking out the initial learner driver insurance. Certainly would not use them again as both these nuggets of information were not clearly expressed and the discount on passing was a major factor in going with them to start with. Feel scammed!
11 de maio de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Lynn,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards,
The Collingwood Team
Be careful
Be careful, and shocked to learn hidden charges i was not aware of. Considering this is meant to be a temporary insurance while your child learns and passes as quickly as possible, we were shocked to find after my son passed his test, having paid the full annual premium they have emailed me today to take a £40 'Cancellation charge" - shocking go else where
11 de maio de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Mark,
Thank you for providing information to help us identify your son's Learner Driver policy with Collingwood, and once again let us say how sorry we are to hear of your disappointment with our products and services.
We can see that the policy was purchased online, and we regularly review our customer journey both online and with our colleagues in our Contact Centre to ensure all key information and facts are available for our customers to read and understand prior to taking any cover out with us. We are satisfied that this information was clearly available to you both before and after purchase, however, acknowledge that this may have been missed when setting the policy up. If you would like to discuss this further, please reach out and we will be happy to help.
Thank you once again for providing feedback, and we do want to take this opportunity of wishing your son much success as a full licence holder and trust he has many safe and happy driving adventures in the future.
Kind Regards
The Collingwood Team
Good stuff amazing dee-lie
11 de maio de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Consumer,
Thank you so much for your kind words! We’re delighted to hear that Dee-Lie was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards,
The Collingwood Team
Excellent service and very polite with…
Dee-lie the best person give Excellent service and very polite with all the time and very helpful
9 de maio de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Ibrar,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Dee-lie was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Thanks again for choosing Collingwood.
The Collingwood Team
Fantastic
Fantastic, friendly service provided by Dee-lie, thank you so much.
8 de maio de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Stephen,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Dee-lie was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Thanks again for choosing Collingwood.
The Collingwood Team
Amazing service as usually when I need…
Amazing service as usually when I need help they do job great and Dee-lie been great for my latest contact to company thanks guys
5 de maio de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Kahraman,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Dee-lie was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Thanks again for choosing Collingwood.
The Collingwood Team
Deeley was really helpful and very…
Deeley was really helpful and very friendly. Helped me with all my inquiries. Made my call experience very easy going
6 de maio de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Liam,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Deeley was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Thanks again for choosing Collingwood.
The Collingwood Team
Dee-lie was very easy and professional…
Dee-lie was very easy and professional to speak to regarding my insurance. 10/10 service.
5 de maio de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Ruhel,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Dee-lie was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Thanks again for choosing Collingwood.
The Collingwood Team
Resposta da Collingwood Insurance Services UK Ltd
Hi Redwan,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Have a Great Day
The Collingwood Team
Resposta da Collingwood Insurance Services UK Ltd
Hi Aboubeida,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Have a Great Day
The Collingwood Team
Call taker was helpful and friendly she…
Call taker was helpful and friendly she new her job and we had a laugh she made me feel relaxed 😌 the experience was good 👍 a love Collingwood insurance call takers
5 de maio de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Lee,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Have a Great Day
The Collingwood Team
Huge thanks to Dee-lie at Collingwood…
Huge thanks to Dee-lie at Collingwood Insurance! She was absolutely amazing on the phone today—very patient and answered all my questions clearly. It’s rare to get such high-quality support these days. Highly recommended!
5 de maio de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Nasir,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Dee-lie was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Thanks again for choosing Collingwood.
The Collingwood Team
WARNING! THEY TAKE £40 WHEN YOU PASS???
Be careful, considering this is meant to be a temporary insurance while your child learns and passes as quickly as possible, we were shocked to find after my daughter passed her test within the first year, they took a £40 'Cancellation charge" to congratulate her on passing! Nice touch there Collingwood! Grabbing money any which way they can!
5 de maio de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Brian,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
Hi I spoke to Dee Lee today
Hi I spoke to Dee Lee today
She is amazing
One off the best Costumer service I seen before
Thank you
5 de maio de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Khodadad,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Dee-lie was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Thanks again for choosing Collingwood.
The Collingwood Team
It's easy to use
It's easy to use. And the staff is very helpful. Thanks to Dee-lie
5 de maio de 2026
Avaliação não solicitada
Resposta da Collingwood Insurance Services UK Ltd
Hi Rex,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Dee-lie was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Thanks again for choosing Collingwood.
The Collingwood Team
Resposta da Collingwood Insurance Services UK Ltd
Hi Imad,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Have a Great Day
The Collingwood Team
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