Colorsmith Avaliações 

320
•
O TrustScore é 3 de um total de 5

2,9

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

Die erste Erfahrung war gut: gelungene Farbabstimmung -´der Einführungspreis. Dann ein deutlich teureres Abo. Bei kurzen Haaren lässt sich die Portion aber halbieren. Die Farbwirkung war schwächer... Ver mais

Avaliado com 5 de um total de 5 estrelas

Natural looking results, leaves the perfect amount of gray. Been using for years, can’t recommend more highly.

Avaliado com 3 de um total de 5 estrelas

They says it's bespoke and hand mixed but feels this is just marketing when it's probably there's about 20 options.lots of waste plastic packaging that easy recyclable, even the cardboard box has shin... Ver mais

Avaliado com 2 de um total de 5 estrelas

This was my first hair and beard colour 7 months ago and I didn’t have the best experience. However they now have a permanent colour version to fully colour rather than fade greys so as they sent a... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de produtos para cabelo

Escrito pela empresa

At Colorsmith, we believe that when your hair color fits like a glove, you feel like your best self every day. Get ready for a new way to color, with everything you need delivered to your door in one discreet box. Led by a team of real-life colorists at our Los Angeles Headquarters, our custom men’s hair color and beard color takes into account your unique needs to give you a natural-looking finish. Similar to the salon experience, each bottle of hair color starts with a consultation. By taking our Quiz, our licensed colorists get to know you and your color goals before crafting a completely customized shade, made-to-order just for you. From the name on the bottle to the personalized instructions, we’re revolutionizing at-home hair color for men and taking things to the next level by giving you access to a personal colorist at every step along your color journey. Whether you want to adjust your hair dye or beard dye (our patented customization technology can adjust your color down to a ¼ of a shade) or want to learn how to get the best gray coverage, our professional colorists are here to help. In addition to our custom Color Case, we offer professional-grade hair care (like shampoos, conditioners, and stylers) and salon-inspired tools (like scalp massagers). Connect with a colorist today and start crafting your unique shade.


Informações de contato

2,9

Bom

O TrustScore é 3 de um total de 5

320 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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2,9

Todas as avaliações

(320)

6 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

DONT BUY IT!!

It's so bad!! Don't waste your money on this, I bought one for my beard and followed all the instructions however, it does nothing!! Even caused a rash, this is a scam and needs to be sued.

7 de março de 2024
Avaliação não solicitada
logotipo da Colorsmith

Resposta da Colorsmith

Lugman - Thank you so much for sharing your feedback. We are sincerely sorry to hear that you experienced an allergic reaction, and that you weren't satisfied with the color result. Please contact hello@colorsmith.co for further assistance.

Avaliado com 1 de um total de 5 estrelas

Terrible customer service! Avoid!

Terrible experiences I ordered a sample for around £7. Unbeknownst to me this signed me up for a subscription. I got a mail saying I’d be charged £25 for another set of colour which I did not want. Tried to contact customer service to cancel and no response. It got sent and I got charged. After digging down into menus I finally figured out how to cancel further payments terrible and cynical stay away.

26 de fevereiro de 2024
Avaliação não solicitada
logotipo da Colorsmith

Resposta da Colorsmith

Ladbroke - Thanks for sharing your experience with us, we are sorry for the confusion with our Color Plan. By placing your first order through a promotional price, you have also enrolled in our Plan, which is super flexible, and it can be adjusted or turned off at any time.
We're also sorry for the missing reply to your query. If you need further information or assistance, we're happy to help! Feel free to contact us at hello@colorsmith.co

Avaliado com 1 de um total de 5 estrelas

They took money no delivery or response…

They took money no delivery or response and it’s been almost a week. Their payment system took my money and order froze online
Sabi sandhu (you have my details and email in support tickets)

17 de fevereiro de 2024
Avaliação não solicitada
logotipo da Colorsmith

Resposta da Colorsmith

Sabi - Thanks for sharing your experience. We are sorry to hear about this payment issue and for our delayed reply. Upon reviewing your profile, we see that you have already worked with us to resolve your concern. Please let us know if there is anything else we can do to help!

Avaliado com 2 de um total de 5 estrelas

Gave this a second chance, still didn’t work correctly

This was my first hair and beard colour 7 months ago and I didn’t have the best experience. However they now have a permanent colour version to fully colour rather than fade greys so as they sent a discount code I decided to try this again. I selected the 100% coverage option when ordering.

Unfortunately despite following the instructions to the letter I was still left with greys in my hair and particularly in my beard. I won’t be using this again, tried it twice and it doesn’t do what it says it will.

21 de fevereiro de 2024
Avaliação não solicitada
logotipo da Colorsmith

Resposta da Colorsmith

Kevin - We are sorry to hear that you were disappointed by the gray coverage. Your results are important to us, and we take our Color Happiness Satisfaction seriously. Please contact hello@colorsmith.co; we'll be happy to tweak your formulation.

Avaliado com 1 de um total de 5 estrelas

Expensive product for what it is

Expensive product for what it is. The dye is decent but doesn’t last anywhere near the 4 week time it states. Lots of additional tat added to the box to justify the extortionate price.

None existent customer service if you have an issue. Emails and messages ignored. If you want to cancel a subscription, good luck trying to find an option on their scam of a website. Thankfully PayPal refunded me.

21 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Would not recommend

After application I was fairly happy with the results removed most greys (mid brown) but after 2 shampoos hair dye had almost completely gone but left an orange tint on non greys. Stupidly gave the 2nd delivery a go thinking perhaps I hadn’t left on long enough but same results.
Also very difficult to cancel order via email so had to stop direct payment through Paypal. Had numerous emails, calls, messages regarding payment being cancelled.

11 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I cancelled my plan

I cancelled my plan, because the last hair dye turned my hair orange, then I was billed again on January 8th. I reached out to the color smith team a couple times asking for a refund, no one responded.

29 de janeiro de 2024
Avaliado com 2 de um total de 5 estrelas

Pusher or specilidt beard dye colorSmith

The result is what matters... Terrible. I specifically told my "colorist" hard to cover with red highlights. "ash may be best," cs responded. I will not give them a second chance. Prior I used Simpler but it faded on here quick.

27 de janeiro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I've tried their peoduct 3 times and I…

I've tried their peoduct 3 times and I have to say it's totally overpriced for what it delivers. £19.00 plus shipping for something that lasts only a couple of weeks is a joke. They add stuff you don't need to the box just so it looks like you are getting the value for the money you pay. Way overpriced. Won't buy again unless it's a decent price.

2 de janeiro de 2024
Avaliação não solicitada
logotipo da Colorsmith

Resposta da Colorsmith

Marcelo - We are so sorry to hear our color did not meet your expectations. Our Color Satisfaction Guarantee is something we take seriously, and we’d love to work with you to meet your hair color goals! Feel free to drop us an email at hello@colorsmith.uk

Avaliado com 5 de um total de 5 estrelas

True to color

True to color, they get and listen to your feedback. The color lasts a bit longer than others. I also find it easier to apply.

23 de janeiro de 2024
Avaliado com 2 de um total de 5 estrelas

Very close to a scam

I ordered a tryout package and it was absolutely never mentioned that this is a subscription whatsoever. This is very close to a scam. I just saw it accidentally because usually when I open a package I double check with my order and eventually discovered that another shipping was planned in 5 days. I even had to create an account first because at the time of odering it was not necessary to have one but to cancel it you need to login. I would rate myself a superuser on things like that but it took me 22 minutes and 7 (!) change confirmation mails to find the hidden functions to stop the subscription. While I would actually love the subscription option for a lot of online products I buy (from cat litter to coffee capsules), it MUST be clear with the first order that it is a subscription. This is hard on the edge, and even before I tried out the product, I dislike the companys strategy.

12 de janeiro de 2024
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Disappointed

To be fair, I was really happy with the trial product they sent to me and was happy to sign up for future deliveries. But..... They've taken payment but so far no dye. The website tells me my order has been in production since the beginning of January, but still nothing. I've emailed customer services three times with no reply. It's a shame! I was impressed with the colour I received from the trial pack but now I've cancelled any recurring payments.

2 de janeiro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Don't trust this company. They sell an inferior product and will not credit your account for this defective hair color.

You would not refund me in complete for wasting months of my time and money for fredulant charges you posted to my credit card. Addtionally, you created these "hair dyes made to order" per our conversation and what I wanted and three months into using your terrible color for hair I still look ridiculous because your colors create a multitood of colors from you hair dye.

26 de dezembro de 2023
Avaliado com 1 de um total de 5 estrelas

Does nothing whatsoever

Tried the 10 minute rule it did not dye my beard so I attempted it three more times with zero results I then left it on for an hour and still got no results I asked my wife if she noticed anything different about me and she said no, even when I told her I’d had dye on my beard for 1 and a half hours she said “there is no change”

12 de dezembro de 2023
Avaliação não solicitada
logotipo da Colorsmith

Resposta da Colorsmith

Thank you for your feedback. We are so sorry to hear that your experience was not all it should have been. We kindly inform you that we don't recommend splitting the hair color or saving it for future applications, as each color case is custom-formulated for one application. However, we'd love to assist you further. Please contact hello@colorsmith.co for further assistance. We are always happy to help in any way we can.

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