Comcast Avaliações 

DONT DO IT, TERRIBLE EXPERIENCE AND OUT $600

Comcast business is the worst company to work with. They will jack up prices and will not reduce prices even for long-term customers without making you sign three year contracts. Once you do switch your service they charge you for 30 days after your service disconnection date absolutely the worst. The worst company of crooks ever. They will charge you for service even after you disconnected.

They leave out information about your billing and how much you will be paying to get you to sign a 2-year contract, then when you're overcharged they say there's nothing they can do and repeat their policies like robots. Then if you want to cancel because of the misinformation, you will be charged a $35+ fee for each month that is left in your contract. Not worth it.

DO NOT USE THEM. They make mistakes with your account then blame your for the mistakes and can only help over the phone then complain that you did not send backup documents. How am I supposed to send documents over the phone. HORRIBLE TO DEAL WITH!

I called to cancel my business service today and was told I have to wait 30 days to cancel. I don’t have a contract and this is a total rip off so Comcast is actually getting an extra month service from me when my business is already closed. This is corporate greed that it’s worst and I will never go with Comcast again Stay away.

This is terrible company! They told me after 15 years of being a customer I would have to drive 45 miles to the UPS store to return their equipment. This company had no problem bring the equipment but now the burden on getting them their equipment back. They should save a few more pennies on their broken English speaking customer service and hire some Parrots they can repeat the same lines over and over and will have no idea what your saying.

I would put a zero if I could. Came in on a Monday, no internet after over 5 years with them. Called and stated our auto ACH was turned off and sent to collections. No reason why, just off. No communication at all even attempting to alert us. Poor gal was very helpful to her limit, but if you run a business that runs solely on the internet, I'd look somewhere else.

Worst customer service ever jesus christ. Transfer here and there. And then I CANT EVEN UNDERSTAND THE PERSON HELPING ME WITH THEIR THICK ACCENT. So hard to do anything with these guys. Literally on the phone right now and I cant even get a human on the phone. jfc.......

Constant spam. I recieve 5+ letter per WEEK from comcast business, despite the fact that I already use their service. They are disguised in important looking envelopes saying "time sensitive, open immediately" and other seemingly important vague labels. I have called them multiple times and filled out there online form to remove myself from mailing list. Still receive dozens of these per month. Makes zero sense.

I want to pay a flat rate for Internet connectivity indefinitely. I do not want to call your representative every two years to play a numbers game. I want a solid rate that lasts indefinitely. This is not a discounted contractual rate that spontaneously results in marketing phone calls and my time being wasted when it is about to expire. All I need from a service provider is the service, not a game to keep the price reasonable. I am more than happy to find an alternative provider now that there is one available.

At this point, i can't even review the service. What i can review is custumer service. I made a request and someone reached out mentioning a survey of land, said they'd get back to me in roughly a week, never heard from him again, despite my attempts to reach back out. If you can't appease to your customers and at least take acknowledgement, what kind of business are you?

If your business relies on a dependable, consistent internet connection, go ANYWHERE else.

Worst customer service. Long waits to speak with customer service. Fees to set up "new contract" even when you are already receiving services....such a scam.

The worst experience I’ve ever delt with. Sales signed our business up, scheduled installation. Installer came out, tore our box and wires out of building, said they needed a tech to come fix a problem, and he would be back that evening. Tech shows up, says problem is fixed but can’t get in touch with installer. Called comcast. 2.5 hours later and literally 10 different transfers they can’t see where anyone came out and says I don’t have service at the location yet we’ve got a bill. Asked to cancel service only to be transferred again and still service on an account that was never installed. The worst customer service experience I’ve ever experienced and I’m technically not even a customer yet, although their billing system says we are.

I really wish I could give no stars. Cancelled service the proper way almost 6 months ago and I am still fighting with them to stop billing us. They show all records for disconnect but despite that we are now in collections and still fighting to get them to erase the false charges. Hours and hours wasted on the phone and every time they promise to fix it. Do yourself a big favor and go with Verizon.

Not sure where the ball got dropped, but the small business i was working for did NOT need BVE. Whoever sold them this product and keeps convincing them they need it is lying to them, and I wasn't able to convince them otherwise, and I quit. A place with 3 employees, none of them full-time or computer literate has any business running VoIP.

Have been trying to get my internet speed increased out of contract for the past week. Been passed around from retention specialists, sales, tech support and they cannot simply increase my speed. Being a business, we don't have time to wait this long for a simple increase in speed.

Is there a worse internet company? They are kings of price gouging to small businesses. I had 100mb and paid $479/mo. Yes, you read that right. Thankfully I have moved on and will NEVER return to Comcast. I will be letting my massive network of business owners know my solution to saving over $300/mo. with MUCH faster internet.

This company is the worst I have ever dealt with when it comes to taking advantage of their customers. Heartless! Bill went from $390 to $690 due to being out of contract. My wife handles our payables and missed this increase for 5 months dealing with cancer. When I called to see if they would help, they mentioned they could get us back on the $390, but would offer nothing to help with the additional $1500 we paid. I told them we would cancel and their response was, you're required to give 30 days notice. Basically so they could stick me for one more month, only with year end price increase, it's now over $700. We not only canceled our business account, but we also canceled our home account. Hope it was worth it for them, because I will NEVER deal with Comcast or Xfinity ever again and I will make sure everyone I know here's of my experience.

Really awful. We have had a Comcast Business plan for over 10 years. Where we are located, there is no real competition. They are awful. Parts of their technology keep failing and their backend help are obviously located overseas and are untrained. Our most recent experience was loss of voicemail on our business line. Due to the tech's lack of training, it was a miracle that service got restored after a couple of hours on the phone. The problem ended up being Comcast had moved the voicemail to our nonpublished number from our published number without our knowledge. Problems like this have happened on a regular basis with Comcast. Get a different vendor if you can.
Jan 22 update: Comcast problem still not fixed after 2 days. Really all they have to do is activate voice mail on our main business line. Is this nuclear physics? No. Comcast is using the Boeing plan to destroy their business from the inside by outsourcing services to the lowest bidder.