Commas Avaliações 

226
O TrustScore é 3 de um total de 5

2,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I'd never had a good experience with payment processors until I was introduced to Commas. Now I can tell this is the #1 payment processor for Info Bussineses. The customer service is 100% hu... Ver mais

Avaliado com 5 de um total de 5 estrelas

Working with commas formerly fanbasis has been amazing. They are very supportive and go above and beyond to provide excellent support. I’ve had the pleasure of working with Orlando and he has personal... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

These guys are a bunch of grifters peddling a bunch of lies and BS! I spoke to a handful of clowns, Allan, Mike Goodman, and Erik Able who put on a show and tell you this will not cost anything and th... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

UK ETA Scam ⚠️ I wanted to purchase two ETAs for a trip to London with my son. The website looked official, so I believed I was on the genuine UK government website. The advertised price was €20... Ver mais

A empresa respondeu


Informações de contato

2,9

Bom

O TrustScore é 3 de um total de 5

226 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 86% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,9

Todas as avaliações

(226)

158 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

First transparent proccesor

After running through so many processors that hold your funds, have zero support and just want to steal or keep your reserves to earn interest, Fanbasis is a diamond in the rough. The whole process A-Z was very white glove, it’s incredibly simple to use, has API docs for automations we build on ops and took away all of the headache we normally have on processors with unprecedented cashflow constraints. So much actually practical functionality for payments and our whole experience was incredibly transparent. Great company.

13 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great experience.

Great experience.. Nick was very helpful and explained everything so well! Josh Solano was also very welcoming I look forward to a wonderful experience

11 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fanbasis support

had a great experience with the fanbasis team setting up my account. Josh Solano and Cam Mann were very friendly and helpful., had quick replies, and answered all my questions.

17 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fanbasis IS THE BEST INFO PROCESSOR EVER!!

Fanbasis has been great to work with amazing comm's always get a response back within a few hours and always been great with processing rates by far an amazing company and the leadership is always reaching out to ask for feedback can't ask for a better realtionship

15 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Don’t look at competition, just process with fanbasis

I have been working with fanbasis for a few months and wish I started sooner. With other payment processors, you constantly run into problems like reserve holds, lack of customer support regarding disputes, and so much more.

I can honestly say that after processing over $30 million in credit card transactions… fanbasis is the first payment processor I have come across that gives you an unconditional relationship and does not hold your blemishes against you.

Fanbasis truly supports business owners. Merchants may have problems with payments coming into fanbasis whether that be reserves or chargebacks… The team at fanbasis is there to assist and support you through challenges instead of penalizing you for your problems and not giving much context.

If you are not currently processing with fanbasis, you need to start right now!!!! My only wish is that I started sooner.

15 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Highly recommend Fanbasis!

Joining Fanbasis has been one of the best customer service experiences ever for me. I reached out to them, hopped on a quick onboarding call with Jayesh then was added to my own private Slack channel with - bunch of the Fanbasis team. The platform is so easy to use but whenever I’ve had a question Josh Solano & Drew literally respond to me within minutes on Slack. 10/10!!!

13 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Truly Outstanding Support From Fanbasis

Our experience with Fanbasis has been nothing short of excellent. Pedro and Drew deserve major recognition for their outstanding support. They were quick to respond, extremely helpful, and went above and beyond to make sure everything was handled smoothly. It’s rare to find customer service teams who are this dedicated and attentive. We’re very grateful for their help and would highly recommend Fanbasis to anyone.

11 de novembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Fan basis is a total fraud scheme…

Fan basis is a total fraud scheme online. Do not give them any authorization to charge your account

8 de dezembro de 2025
Avaliação não solicitada
logotipo da Commas

Resposta da Commas

Hi Roque — we’re sorry to hear you feel this way. The activity you described doesn’t reflect how transactions on our platform are processed. FanBasis is the merchant of record for purchases made through our platform, and we do not initiate charges without an authorized transaction.

If you have any concerns about a specific charge, please contact support@fanbasis.com
with the details so our team can review it promptly and assist you.

We take payment security seriously and are here to help.

Avaliado com 1 de um total de 5 estrelas

total scam - do not use this service

Paid for a mentorship program that was not at all what was described and got scammed out of all my money

14 de novembro de 2025
Avaliação não solicitada
logotipo da Commas

Resposta da Commas

Hi Gerry — we’re sorry to hear you feel the program didn’t meet your expectations. FanBasis is the merchant of record for purchases made on our platform. We regularly review concerns like this and are happy to look into your specific order.

Please reach out to support@fanbasis.com with your purchase details so our team can assist you promptly.

We take these matters seriously and appreciate you bringing this to our attention.

Avaliado com 1 de um total de 5 estrelas

DO NOT USE THEM

This company is dishonest and a total scam

10 de novembro de 2025
Avaliação não solicitada
logotipo da Commas

Resposta da Commas

Hi there — we’re sorry to hear you feel this way. The concerns you described don’t reflect how our platform operates, and we’d be glad to review any specific issue you may have encountered. Please reach out to support@fanbasis.com
with any details so our team can assist you promptly.

We take customer concerns very seriously and are here to help.

Avaliado com 5 de um total de 5 estrelas

Working with Dantré Taylor at Fanbasis…

Working with Dantré Taylor at Fanbasis has been exceptional. He’s always coming up with solutions, new angles, financing options and custom approaches. These guys are serious players in the market right now, very forward-thinking company, and you can feel they’re genuinely pushing the space forward rather than reacting to it.
Also a big shoutout to Tony Miranda / Lyle Zullo sharp guys and clearly part of why the standard is so high over there

5 de novembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I was double charged

I was double charged. They have a bogus 800 number, and they do not respond to emails. Refused to acknowledge my emails that my software confirmed they read, or deliver refund even well within 30 day money back guarantee. BUYER BEWARE. Unless you like getting scammed.

1 de novembro de 2025
Avaliação não solicitada
logotipo da Commas

Resposta da Commas

Hi David — we’re sorry to hear about the frustration you’ve experienced. We do respond to all verified support inquiries, and we regularly process refunds when we have the information needed to review the request. The situation you described doesn’t reflect how our system normally processes charges, and we’d be glad to take a look.

Please reach out to support@fanbasis.com
with your order details so our team can review this promptly and assist you.

We take these matters seriously and are here to help.

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