Order wine glasses, first time received them perfectly fine, second order I was requested to pay for import fee. Emailed the customer service, Charlie only reply one time to the email and will never e... Ver mais
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Veja o que dizem as avaliações
I bought some Plates a couple of weeks ago and I had to pay £142 tax to receive them in the UK something that they did not specify when advertising their Plates. No one has responded to me no custome... Ver mais
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I love the product and received it really quickly. One plate was unfortunately broken, and that was handled very professional and kind. The plate will be replaced.
A empresa respondeu
UPDATE I was able to receive my items (unbroken!) and am thoroughly happy with the product, although admittedly it was disappointing that the only way to remedy the situation was by posting here.... Ver mais
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Detalhes da empresa
Escrito pela empresa
Cookinglife is a Dutch online store specializing in kitchenware, cookware, tableware, and dining accessories. Cookinglife offers a wide range of well-known brands for cooking, baking, and table setting, with fast delivery and competitive prices for home cooks and kitchen enthusiasts.
Informações de contato
Duinkerkenstraat 40, 9723 BT, Groningen, Holanda
- (0)85 303 8900
- info@cookinglife.nl
- cookinglife.eu
2,6
Ruim
225 avaliações
Respondeu a 78% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great service, nice products
I love the product and received it really quickly. One plate was unfortunately broken, and that was handled very professional and kind. The plate will be replaced.
9 de abril de 2026
Avaliação não solicitada
Resposta de cookinglife.eu
Dear Lillan,
Thank you for your lovely review!
We’re delighted to hear that you’re happy with the product and the speedy delivery. We’re sorry to hear about the broken plate, but we’re glad the issue was resolved satisfactorily. The replacement plate will be sent to you as soon as possible.
Kind regards,
The Cookinglife Team
Extremely disappointed with my order …
Update: thank you for your reply.
Under EU consumer law, which applies to Cookinglife.eu (based in the Netherlands), products must be of satisfactory quality and fit for purpose.Because these are food storage jars, the presence of fine glass dust and shards throughout the box creates a significant health hazard that cannot be easily or safely remediated, making the remaining items unfit for their intended purpose.
The other jars are not fit to be used as there is fine particles of glass and glass shards in and on all the metal fittings on all the jars and around the glass jars themselves. They are NOT FIT to be used - they are supposed to be for storing food?
Please provide replacement jars for these UNUSABLE jars too.
……
Extremely disappointed with my order CLS140604. I bought two sets of glass jars (6 x 750ml and 6 x 1500ml) all arrived in the same box and one of the jars was so smashed it was reduced to glass sand and shards that were spread throughout the box and contaminated both sets of jars. I submitted a claim within 1 hour of their arrival with photos of damaged box and goods. (Your return request with reference RE-2026-20166 for order CLS140604 has been approved.) which was approved and they said they would replace both SETS of jars ( 6 x 750ml and 6 x 1500ml) . Only 2 replacement jars were sent.
I have notified them of this mistake and Customer service is painfully slow, handled by a bot, with no urgency to resolve issues. They are now saying they cannot find the order number when I notified them again today that no-one is getting back to me to fix this.
The company is based in the Netherlands but fails to support UK customers. Under the UK Consumer Rights Act 2015, I am entitled to goods of satisfactory quality and a full refund or replacement. Reading other UK reviews, this seems to be a recurring problem. This level of service feels misleading and borderline scam-like.
30 de março de 2026
Avaliação não solicitada
Resposta de cookinglife.eu
Dear Harv,
Thank you for your detailed message, and we’re truly sorry to read about your experience. We completely understand how frustrating it must have been to receive your order in this condition, that’s certainly not the experience we want for our customers.
After carefully reviewing your case, we see that unfortunately 2 jars arrived damaged during transport, while the remaining jars were delivered intact and can still be used. Of course, that doesn’t take away from the inconvenience this has caused.
We have already sent 2 replacement jars to compensate for the damaged ones. This means that you should now have two complete sets of jars as originally ordered. If this is not the case, or if anything is still missing, please let us know and we will make sure to resolve this for you as quickly as possible.
We also sincerely apologize for the delay in communication and the experience you had with our customer service. We understand the importance of quick and clear support, especially in situations like this, and we are actively working on improving this.
Thank you for your patience and for bringing this to our attention.
Kind regards,
Team Cookinglife
Plates break in dishwasher
I bought some Plates a couple of weeks ago and I had to pay £142 tax to receive them in the UK something that they did not specify when advertising their Plates. No one has responded to me no customer service officer has called me or emailed me to tell me why even though I have complained several times and left negative reviews. To add an insult to injury the Plates that I have bought have one by one broken in the dishwasher so please do not buy their plates they are not dishwasher safe and they break non-stop. I am now considering legal action against them in a small claims court keep away from this company.
3 de março de 2026
Avaliação não solicitada
Resposta de cookinglife.eu
Dear Katerina,
Thank you for your review, and we are truly sorry to hear about your experience.
We completely understand how frustrating this situation must have been for you, especially regarding the unexpected import charges and the issues you experienced with the plates. This is certainly not the experience we want our customers to have, and our sincere apologies for the inconvenience caused.
We can see that this matter has fortunately already been fully resolved in the meantime. However, if there is still anything at all we can assist you with, please don’t hesitate to reach out to us at info@cookinglife.nl, we are always happy to help.
Once again, our apologies for your experience.
Kind regards,
Team Cookinglife
Order never arrive with no response from customer service
Order wine glasses, first time received them perfectly fine, second order I was requested to pay for import fee. Emailed the customer service, Charlie only reply one time to the email and will never ever reply anymore, no follow up. Already filled a report to Trading Standards and dispute a chargeback from the bank. Everyone please avoid the scammer.
25 de março de 2026
Avaliação não solicitada
Resposta de cookinglife.eu
Dear Zi Wen Boo,
Thank you for your review, and we are very sorry to hear about your experience.
We completely understand your frustration regarding the import fee and the lack of follow-up from our side. This is certainly not the standard we aim for, and our sincere apologies for the inconvenience and stress caused.
We can see that this matter has fortunately already been fully resolved in the meantime. However, if there is anything else you need or any remaining concerns, please don’t hesitate to reach out to us at info@cookinglife.nl, We are always happy to help and make things right.
Once again, our apologies for the experience you had.
Kind regards,
Team Cookinglife
LIARS
They are liars. They have not sent me an email and i am demanding my money back. i will now complain to consumers rights because they did not advertise the fact that there is a tax cost. i went on their website again today ad they are still not telling peolple that there is a tax to pay. very high i paid £142. I want my money back.
4 de março de 2026
Avaliação não solicitada
Resposta de cookinglife.eu
Dear Katia,
We are truly sorry to hear this; this is absolutely not the experience we want to provide.
We fully understand how frustrating this must be for you, especially as you’ve had to pay unexpected additional costs. That is, of course, not the intention. In your case, unfortunately, there was a miscommunication regarding these costs, and we take this seriously.
Fortunately, we have now been able to resolve this quickly and the full additional amount of £142 has already been refunded to you. We are also doing everything we can to improve our communication, so that this is clearer in future and situations like this can be avoided.
Once again, we apologise for the inconvenience and thank you for bringing this to our attention. If you have any further questions or if there is anything else we can help you with, please do let us know.
Kind regards,
Team Cookinglife
Same as the review before me. Terrible company
Same as the review before me.. I ordered a pack of 6 cups and 2 arrived damaged they said I had to pay to return?? Disgusting customer service. Underhand and dishonest
25 de fevereiro de 2026
Avaliação não solicitada
Resposta de cookinglife.eu
Dear Rosa,
Thank you for your message. We are sorry to hear that you had this experience. This is of course not our intention and we understand that it is very annoying when an order arrives damaged.
We have looked into the situation and see that this issue has now been taken up and resolved by our customer service team.
We apologise for the inconvenience this has caused and thank you for bringing it to our attention.
Kind regards,
Team Cookinglife
Sold me damaged goods and refused to refund. Avoid at all costs!
2 glasses out of a set of 4 arrived chipped. I took very clear pictures and contacted the company straight away but they refused to help. After 2 weeks and 30 messages sent to them, they eventually agreed to refund me half of what I originally paid as only half the set was damaged. Terrible terrible customer support and experience in general!
25 de dezembro de 2025
Avaliação não solicitada
Resposta de cookinglife.eu
Dear Eimear,
We’re very sorry to read about your experience, and we understand how frustrating it is to receive damaged items and not get a clear solution right away. That is of course not the experience we want our customers to have.
At the moment, we’re unfortunately unable to find the order related to this review. We kindly ask you to contact us by email with your order number and photos, so we can look into this properly and work towards a suitable solution as quickly as possible.
Thank you for bringing this to our attention, and our apologies again for the inconvenience caused.
Kind regards,
Team Cookinglife
“Bot-Driven Service and Broken Goods – UK Customers Beware”
Extremely disappointed with my order CLS129292. I bought two sets of bowls and one set of plates—two bowls and two plates arrived broken. Customer service is painfully slow, handled by a bot, with no urgency to resolve issues.
The company is based in the Netherlands but fails to support UK customers. Under the UK Consumer Rights Act 2015, I am entitled to goods of satisfactory quality and a full refund or replacement. Reading other UK reviews, this seems to be a recurring problem. This level of service feels misleading and borderline scam-like.
7 de janeiro de 2026
Avaliação não solicitada
Resposta de cookinglife.eu
Dear Masuma,
We are very sorry to hear about your experience and sincerely apologise for this. It is, of course, very frustrating when products arrive damaged and you then feel that you are not being helped quickly enough. This is absolutely not the service and quality we stand for.
Fortunately, we see that this issue has now been addressed and that a suitable solution has been offered. Nevertheless, the communication and turnaround time in your case should have been better, for which we apologise once again.
We take this kind of feedback very seriously and use it to further improve our processes and service, including for our UK customers. If you have any questions or need help with anything in the future, we are of course here to assist you.
Kind regards,
Team Cookinglife
Update on my previous 2 reviews
Update on my previous 2 reviews: I did get a full refund for the plates. It took a lot of time with numerous emails to both bots and humans, but I got there in the end. So I am satisfied.
3 de dezembro de 2025
Avaliação não solicitada
Resposta de cookinglife.eu
Dear Louise,
Thank you very much for your update and review. First of all, we would like to offer our sincere apologies for any inconvenience and delay you experienced with your refund. This is obviously not the experience we want our customers to have.
We are glad to hear that everything has been resolved and that you have received a full refund for the plates. We greatly appreciate your patience and will take your feedback into account to further improve our processes.
Kind regards,
Team Cookinglife
UPDATE: new product secured after minimal fuss!
UPDATE
I was able to receive my items (unbroken!) and am thoroughly happy with the product, although admittedly it was disappointing that the only way to remedy the situation was by posting here.
…
While one glass arrived in great condition the other has been smashed to bits. I tried a refund through their online portal, only to be told my order number cannot be found. Well, clearly it exists as I have received my order half broken. After attempting to contact on WhatsApp, I was told I would be put through to a human agent. 7 hours later I have received no further contact. Calling was useless as well, and it appears I have no recourse to remedy. Disappointing!!
23 de dezembro de 2025
Avaliação não solicitada
Resposta de cookinglife.eu
Dear Emily,
We are sorry to hear about your experience and sincerely apologise for the inconvenience. We understand how frustrating it is when an order arrives damaged and you then have difficulty contacting us. This is obviously not the service you should expect from us.
Fortunately, we can see that this issue has now been resolved and that a suitable solution has been put in place for you. We are glad that we were able to rectify this for you, although it should have been done more quickly and smoothly.
Once again, we apologise for the inconvenience and the delay in communication. We will certainly take your feedback into account to further improve our service. If you have any questions in the future, we will of course be happy to help you.
Kind regards,
Team Cookinglife
pakke kom ødelagt
pakke kom ødelagt, og kan ikke få den refunderet. Jeg prøvede at anmelde på deres hjemmeside men de siger min pakkenummer ikke findes, selvom det er den de har givet mig i min e-mails. Skrev også over WhatsApp hvor de bare har ignoreret mig.
4 de dezembro de 2025
Avaliação não solicitada
Resposta de cookinglife.eu
Dear Emily
Thank you for taking the time to share your experience. We are sorry that your order arrived damaged and that the communication about this did not go as you would expect from us. This is obviously not what we want, and we apologise for this.
Fortunately, we see that the issue was addressed on 15 December and that a refund has been initiated. This will be completed according to the usual processing time.
Thank you again for sharing your feedback, which helps us to continue improving our service. If you have any further questions or encounter any issues, please do not hesitate to contact us. We are happy to assist you.
Kind regards,
Team Cookinglife
Mit ordre kom med et ødelagt glas
Mit ordre kom med et ødelagt glas. Prøved at anmelde på deres hjemmeside men de sagde mit ordrenummer ikke fandtes. Skrev til dem på whatsapp og de svarede ikke. Lad vær med at købe fra dem.
4 de dezembro de 2025
Avaliação não solicitada
Resposta de cookinglife.eu
Dear Emily
Thank you for taking the time to share your experience. We are sorry that your order arrived damaged and that the communication about this did not go as you would expect from us. This is obviously not what we want, and we apologise for this.
Fortunately, we see that the issue was addressed on 15 December and that a refund has been initiated. This will be completed according to the usual processing time.
Thank you again for sharing your feedback, which helps us to continue improving our service. If you have any further questions or encounter any issues, please do not hesitate to contact us. We are happy to assist you.
Kind regards,
Team Cookinglife
⭐ 1 Star
⭐ 1 Star – Still No Refund After 2 Months! Appalling Communication
I’m extremely disappointed with this company. It has been over two months since I requested a refund for my order #CLS100235, and I’ve received no refund, no clear communication, and no accountability whatsoever.
The level of service is shocking – I’ve been left completely in the dark despite multiple follow-ups. At this point, it feels like the company is simply keeping my money without providing the product or the refund.
This is your final chance to resolve this matter and issue my refund. If I don’t receive it immediately, I’ll be filing a formal complaint with the European Consumer Rights authorities (ECC-Net) for what appears to be unethical and potentially fraudulent behaviour.
I strongly advise others to avoid this company until they show they can treat customers fairly and respect basic consumer rights.
7 de novembro de 2025
Avaliação não solicitada
Resposta de cookinglife.eu
Dear Anni,
Thank you for sharing your experience with us. We understand how frustrating this must have been for you, especially when you had to wait so long for clarity. This is absolutely not the service you should expect, and we sincerely apologise for the inconvenience and lack of communication you experienced.
We would like to let you know that we have now received your return and that the refund was processed at the beginning of this month. Refunds can always take up to 10 working days, but in your case it unfortunately took longer than usual.
If you still have any questions or encounter any issues despite this refund, please let us know at info@cookinglife.nl. We are happy to help you and ensure that everything is completed correctly.
Kind regards,
Team Cookinglife
Excellent service in all categories.
5 de novembro de 2025
Avaliação não solicitada
Don’t buy from these people
Don’t buy from these people. Items still not delivered over a month late still no refund.
12 de setembro de 2025
Avaliação não solicitada
Resposta de cookinglife.eu
Dear Tim,
Our sincere apologies for the inconvenience and delay you have experienced. Unfortunately, we did not receive a response to our earlier request for more information and therefore cannot locate the order by the name you provided.
In the meantime, if you are still having problems or it has not yet been resolved, please contact us at info@cookinglife.nl
We will be happy to help you sort this out.
Kind regards,
Team Cookinglife
At first
At first, I was a bit disappointed because the product didn’t quite meet my expectations — there were a few issues that needed sorting out. However, I was really impressed with the customer service. They responded quickly, kept in touch throughout the whole process, and made sure everything was resolved to my satisfaction.
Mistakes can happen, but how a company handles them says a lot — and in this case, they truly stood behind their product. I really appreciate the effort and communication, and I’d be happy to order from them again in the future.
8 de outubro de 2025
Avaliação não solicitada
Poor quality, chips easily, avoid !
One or arrived with a little scratch but to prevent any hassle I ignored it. I didn’t start using them till about 3 months later. However the quality is shockingly terrible. I wish I checked the reviews on here first rather than looking at the reviews on their website. There’s people complaining but putting 5 stars? The dinner plates chip so easily with any slight knock. I’ve used them less than 4 months now and feel so frustrated that I want to bin them and buy new ones which won’t match everything because I’ve bought the whole set including cups. The bowls have chipped as well. I just actually haven’t got round to using the cups. Regret buying these completely!
6 de fevereiro de 2025
Avaliação não solicitada
Resposta de cookinglife.eu
Dear Gigi,
Thank you very much for your review and your openness about your experience. Our sincere apologies for the inconvenience you experienced. Unfortunately, we were not informed about this earlier; otherwise we would have been happy to resolve this with you.
We have now sent you an e-mail to see how we can still sort this out for you. We look forward to hearing from you so that we can come to a suitable solution together.
With kind regards,
Team Cookinglife
Complaining to an "Frankenstein AI before I contact the seller.
Usually I don't start complaining before I contact the seller and give them a fair chances to better them self, but sins the complaint formula on your sight won't recognize my order number that is; CLS102465, I have no choice other than report you hear. I orderd a Pyrex glass messuring can that came with a small damage on top of it, now I guess I have to live with a damage goods. This chip must have been there before you sent the product, sins it is under and protected by the plastic lid.
Please advice and contact me at my email?
3 days have past and no communication.
4th. day and "Davey" that is an AI has contacted me and now "it" is going to forward and escalate my claim to a HUMAN alive person LoL, hopefully they are as good as the AI.
I ask myself; What would I do without my trusty Trustpilot?
01.10.'25
Looks like the "AI, Davey" blew a live in somthing that is possibly alive in this firm, I'm not sure 🤔 because this is developing awfully slow, but in the right direction!
Let's give them (the humans? and AI) a chance to redeem them self.
I appreciate that you are willing to send a new can but I have bought another can from a different vender therefor I would appreciate you reimbursed me instead.
Ups! The AI was lightning fast and sent a new one, so now I have 2 new messuring cans.
Sometimes you just have to laugh at life 😆 otherwise you would go bimmilmm.
This is funny, now it looks like the former "AI, Davey" is coming alive as a human live person and offered to refound me (4 days and nothing returned on PayPal) let's see how that goes, hopefully well?
Until then the 1 stars stays.
10.10.25.
The saga continues, just found out "Charlie" is an AI that helps Davey that is actual a LIVE person; to wright and sign Davey's mail. I don't think young Davey knows that AI Carlie is corresponding on Davey's behalf! Somebody ohght to tell young Davey that his identity has been borrowed or stolen by "Frankenstein AI Charlie". Not good, is it?
19 de setembro de 2025
Avaliação não solicitada
Resposta de cookinglife.eu
Dear Sig,
Thank you very much for your message and your openness. Our sincere apologies that an error in our complaint form prevented you from submitting your report immediately and caused frustration. This is obviously not the experience we want to provide.
We would like to resolve this nicely for you and will send a new Pyrex custom glass to you. We will contact you immediately via email to confirm and handle this further.
Kind regards,
Team Cookinglife
Don’t waste your time if you’re in the UK
Don’t waste your time if you’re in the UK. Items arrived smashed to dust. No ability to select UK when filling out address for a replacement, and no option to select “refund” either. Online chat is useless as takes hours to respond and then bot just repeats itself. Total scam. Can customer service please refund order: CLS100765 immediately.
10 de setembro de 2025
Avaliação não solicitada
Resposta de cookinglife.eu
Dear Grace,
Thank you very much for your review. Our sincere apologies for the inconvenience you experienced with your order and online contact. We fully understand that this is very frustrating.
We would like to let you know that we have already contacted you to resolve this issue, but unfortunately we have not yet received a response. We kindly ask you to respond so that we can sort this out for you immediately and refund or replace the damage.
Kind regards,
Team Cookinglife
A scam…
A scam…. All pieces broken, plates etc…. Promised a refund. After 2 months still nothing.
Never experienced this bad level of customer service.
23 de junho de 2025
Avaliação não solicitada
Resposta de cookinglife.eu
Dear Claudio,
Our sincere apologies for the inconvenience caused. This is certainly not the service we strive for and fully understand that this must have been very frustrating for you.
Fortunately, we can confirm that the amount has now been refunded and we hope that this resolves the issue to your satisfaction. Should there still be something wrong, we would of course be happy to hear about it so that we can take it up immediately.
Kind regards,
Team Cookinglife
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