Absolute disgrace. Been chasing them for past 2 days and had 8 emails and still not resolved. Customer service is one of the worst I’ve ever dealt with annd refuse to escalate my matter but instead ju... Ver mais
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Veja o que dizem as avaliações
On numerous occasions, I have had to wait days and days of jumping through hoops to be able to withdraw money back to my bank. It is impossible to speak to a person everything is done by E-mail. Shock... Ver mais
I really like CopyBet. I ignore all the following others tips, so can’t comment on that. I just use it like a normal bookie and have had zero negative experiences with them so far. Their best odds gua... Ver mais
A empresa respondeu
As many have stated below, my account is now frozen. I have no idea whether it will get reopened again or when I may get my money back. Also didn't get the free bets during sign up as apparentl... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre CopyBet
Escrito pela empresa
MORE THAN A SPORTSBOOK
CopyBet stands out as the first bookmaker to let customers copy bets from top-performing Tipsters with full transparency. By ranking Tipsters based on their recent betting performance, CopyBet empowers users to make informed decisions and enhances the sports betting experience.
With innovative features and a focus on safe, responsible gaming, CopyBet redefines how bettors engage with the sportsbook world, offering tools and opportunities tailored to every level of expertise.
COPY BETS, SHARE STRATEGIES
CopyBet goes beyond traditional sportsbooks by allowing users to follow and replicate the strategies of high-performing Tipsters. This unique feature ensures transparency and simplicity for bettors seeking reliable and proven methods.
Tipsters are evaluated based on profitability and relevance, providing punters with the insights they need to place smarter bets. To further support responsible betting, the platform includes tools like the ‘Loss Limit’ feature to help manage potential risks.
CopyBet UK Limited is licensed and regulated in Great Britain by the Gambling Commission under account number 53774.
Informações de contato
Reino Unido
- info@copybet.com
- copybet.com
2,3
Ruim
571 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 88% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Website not easy to navigate around
Website not easy to navigate around. Free bets opening offer don’t appear to have added to account but could be user error!
10 de agosto de 2024
Resposta da CopyBet
Dear mr hammond,
Thank you for your review.
Kindly be informed that in order to be able to use the Free Bets a Client must at least log in through the mobile application. Please note that you can always get in touch with us directly through info@copybet.com and our support team will do its best to provide you the required information and assist you better.
We also thank you for your feedback, that will be transferred to the relevant department. We are constantly working to improve the quality of our servicfes and it is very important for us.
Sincerely,
CopyBet Team
I am extremely dissatisfied with the…
I am extremely dissatisfied with the service I have received. I have never encountered such problems with any other company.
For the past two days, I have been unable to withdraw £3,061.61, and I have received no response to my emails. The lack of customer service and the issues with account access are unacceptable.
Dear Team,
Thank you for your prompt response. I have sent the documents you requested. However, I am currently facing difficulties with receiving my withdrawal.
In the UK, many betting companies do not require such extensive documentation for withdrawals. They typically allow withdrawals to proceed smoothly and request additional documents only if the user wishes to continue using the service.
I would appreciate it if you could expedite the processing of my withdrawal and inform me of the next steps for closing my account. This experience has been quite challenging, and it would be helpful to resolve this matter promptly.
Thank you for your attention to this matter.
Best regards,
Dear CopyBet Team,
I hope this message finds you well. I am writing to express my ongoing concerns regarding a recent experience with your platform. It appears that there is a discrepancy in how documentation is requested and how withdrawals are processed.
From January 5, 2024, until August 7, 2024, I deposited £1,345 and placed bets without being asked to provide any documentation. However, once I began to win, I was suddenly required to submit numerous documents. This inconsistency is troubling and seems unfair.
While I understand the importance of verification policies, the lack of clarity regarding withdrawal procedures has left me feeling dissatisfied with the service. I would appreciate your prompt attention to this matter and a clear explanation of your policies to help resolve this issue.
Thank you for your understanding and assistance.
Best regards,
Tamara Pacochova
7 de agosto de 2024
Avaliação não solicitada
Resposta da CopyBet
Dear Tamara Pacochova,
Thank you for your review.
Please be informed that we require additional information from you in order to proceed with any actions. As a regulated company, we are obligated to conduct such checks. The funds in your account remain your property, and they will be promptly withdrawn once the verification is completed.
Our customer support team has responded to all your messages and is actively managing your case. We are currently awaiting your response in order to proceed further.
We appreciate your understanding and look forward to your cooperation.
Sincerely,
CopyBet Team
Yet again having to complain about this…
Yet again having to complain about this site, have given me the run around for days, no contact number to speak to an actual person. Said they have sent emails when they haven’t. Had to get a new email set up so they could. Got resolver involved and they actually answered quite quickly. Asked for my bank statement and payslip. This was all because I deposited £40 of my own money. 2 and a half week later I still don’t have my money. They have my statement and also my payslips? Had to send in my passport also. How does this place even get a license.
29 de julho de 2024
Avaliação não solicitada
Resposta da CopyBet
Dear Andy Trinick,
Thank you for your review.
We wanted to inform you that the issue was related to your email address, which has since been updated. The conversation continued smoothly from there.
As mentioned previously, our support team has responded to all of your queries, and your case is now closed.
If any further assistance is required, please do not hesitate to contact us and we will do our best to assist you.
Sincerely,
CopyBet Team
Great site.great service.
5 de agosto de 2024
Resposta da CopyBet
Dear Dean,
Thank you for your positive review! We're delighted to hear that you’re enjoying our site and services. Your feedback is greatly appreciated and motivates us to keep improving.
If you have any further comments or need assistance, please don't hesitate to reach out.
Sincerely,
CopyBet Team
After a few weeks of playing they ask…
After a few weeks of playing they ask me to show wage slips from employer for source of funds. I send this and then they say the documents have to be original pdf...my employer sent the slip as a screenshot attachment on a word document. You cant tamper with a screenshot, furthermore, they can see the income, my name, the bank details the money goes into. They can see everything but require this as a pdf. This makes no sense as they should only be interested in the amount. Ridiculous rigourous verification system and i have closed my account. Stay away from this bookmaker unless you want to be messed around when it comes to verification. Update: nonsense to your reply, you messaged asking why the slips were different, this didnt reference to any screenshot....the fact is the wage slips are mine and you are simply just making it difficult to verify my account. This isnt a murder case, it takes 1 minute to cross reference details.
2 de agosto de 2024
Avaliação não solicitada
Resposta da CopyBet
Dear Haroon,
Thank you for your review and sharing your experience with us.
Please be informed that additional information is requested from the client as soon as it is triggered by the system. There are rules that must be followed, and screenshots cannot be accepted.
All the detailed information was provided to you directly through the tickets, and we are currently awaiting your reply.
Thank you for your understanding and wishing you the best.
Sincerely,
CopyBet Team
Refused to pay out the £50 free bet…
Refused to pay out the £50 free bet offer due to a technicality. Happy to take your money, but do anything to avoid paying out. Avoid! App interface is terrible too.
2 de agosto de 2024
Avaliação não solicitada
Resposta da CopyBet
Dear Michael Morrison,
Thank you for your review.
Kindly be informed that we have requested your email address in order to check your case and provide you with detailed information, however, that wasn't provided.
Please note that in order to receive the offer, a Client must follow all the rules described in the Terms of Use, after which, they are credited automatically to the client's account.
Get in touch with us directly through info@copybet.com so we can assist you better.
Sincerely,
CopyBet Team
£50 ofAmerican pie in face
Placed a bet on American racing £10 win watched the horse win at 4/1 however 40 minutes later the payout is pending result?ok can be normal in overseas betting then I checked again no winnings and bet vanished from my account gutted I never took screenshot.contacts customer service they said I never placed the bet .i mean for a £50 payout I don’t know I was on a bit of a winner streak but what happened to this bet??never got any satisfaction from customer services.copybet now want further information from through Trustpilot review well here it is .ITS 100% GENUINE AND THE BET WAS NOT ONLY PLACED BUT ONCE IT WON THE RESULT WAS PENDING!!! THEN THE BET DISAPPEARED FROM MY ACCOUNT.only thing not genuine is this betting site.not to be trusted AT ALL.
30 de julho de 2024
Avaliação não solicitada
Resposta da CopyBet
Dear Mark todd,
Thank you for your review.
Kindly be informed that we have requested your email address to check your case, however, that wasn't provided to you.
Please note that we suggest to get in touch directly with the support team on info@copybet.com so they can check it and assist you better.
We kindly ask you, though, to check your bets again through Sportsbook, make sure you set the correct period using the filters function.
Looking forward to hearing from you.
Sincerely,
CopyBet Team
Good service from CopyBet
I was experiencing difficulties updating my new card took longer than expected. Got there in the end thanks to the customer service for their help. Great service as always. Thanks to Eddy j for sorting out my issues.
28 de julho de 2024
Avaliação não solicitada
Resposta da CopyBet
Dear Steve W,
Thank you for your review and sharing your experience with us.
We are wishing you the best.
Sincerely,
CopyBet Team
The worst bookmaker for every single…
The worst bookmaker for every single thing
26 de julho de 2024
Avaliação não solicitada
Resposta da CopyBet
Dear Ilie Costianu,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with us has been less than satisfactory.
Your comments are important to us, and we'd like to understand more about the specific issues you faced. Whether it was related to our odds, customer service, payment methods, or something else, your detailed input can help us improve.
Please feel free to reach out to our support team directly at info@copybet.com so we can address your concerns promptly and work towards a resolution.
We hope to have the opportunity to turn your experience around.
Best regards,
CopyBet Team
Weekly challenge - beware of this company
Weekly challenge - beware.
I was tempted in to doing a bet to get a £5 free bet by this - "Bet £50 with odds of 2.0 or more to get £5 free bet - 1 hour left". Pressurised in to a bet is my first, but minor observation.
So, within the hour I did the bet. £50. However I did not get the free bet. When contacting Katie from customer service I was informed that the bet has to settle within that period. Over the course of a few emails, I dragged out the details bit by bit, eventually being told that it is in the terms and conditions. I tried pointing out that these T&C's are not accessible.
I asked 3 times if therefore the bet would qualify for this weeks challenge. Eventually I think the answer was no. Still not totally sure.
For the sake of a £5 free bet, they have made me feel totally duped and conned. It is by no coincidence they have such a poor rating. Read the other reviews and please avoid using this company who hide behind behind a wall of bureaucracy an customer service agents without empathy or compassion.
Specifically, from the offer page, when you click on Full T&C, you are presented with 6 "sets" of T&C's. Namely, Terms of Use UK, Privacy Notice UK, Bet Builder Rules, Cookie Policy, Sportsbook Rules, Agreement on the Storage of the Cardholder's Credentials. It is by no means clear how you would find the relevant clause pertaining to the "Weekly Challenge" clause from this point.
I also asked for escalation procedures, but alas that is not forthcoming. Presumably they have none.
Finally, the platform is by far the hardest to use I have ever come accross. Probably designed by the same unempathetic people who front up the customer service.
And really finally - shame on QPR for allowing this company to grace the glorious blue and white hooped shirts. I actually preferred Selotape (only die hard QPR fans will be with me on this). At least that worked properly.
26 de julho de 2024
Avaliação não solicitada
Resposta da CopyBet
Dear Sean Darragh,
We are very sorry to hear about your experience. We have reviewed your case, and all relevant information was provided through our ticketing system.
Please note that you can find the Terms of Use on the main page of our platform under Terms and Conditions. Here is the link: https://www.copybet.com/terms-and-conditions/.
Specific information on bet settlements can be found in Article 11.7 of the Terms of Use UK.
Regarding your question about the bet that settled during the next week's challenge, please note that it will not count as it must be placed and settled within the challenge week. Additionally, the client must opt-in first.
We apologise for your experience once again. However, we must be fair, and the rules are the same for all our clients.
Wishing you the best.
Sincerely,
CopyBet Team
Bunch of con artists.say get £50 pound…
Bunch of con artists.say get £50 pound free bet when you deposit £10 pounds.then say you didn't do it right.so not entitled to bonus free bets.what a joke of a betting site.complete confusing rubbish and should be shut down.will be taking legal action
24 de julho de 2024
Avaliação não solicitada
Resposta da CopyBet
Dear customer,
Thank you for your review.
We have requested your email address to check your case and provide you with further information, however, that wasn't provided to us.
Please note that you can always get in touch with the support team for further assistance on info@copybet.com.
We also suggest to review the Terms of Use of the Company regarding the promotion.
We are wishing you the best.
Sincerely,
CopyBet Team
Do Not Use
As many have stated below, my account is now frozen. I have no idea whether it will get reopened again or when I may get my money back.
Also didn't get the free bets during sign up as apparently I didn't use the correct payment method - I used the most standard method - a debit card.
Customer support is poor and limited hours
Wish I'd seen the other reviews below before
19 de julho de 2024
Avaliação não solicitada
Resposta da CopyBet
Dear Russell Morrison,
Thank you for your review.
We have reviewed your case and found that your account was frozen pending further verification. Relevant information regarding this was sent directly to your email. Once the necessary documents were provided by you, your account was reactivated.
Regarding the Free Bets, please note that the rules are clearly specified in the Terms of Use, which are agreed upon during registration and apply to all our clients.
We are wishing you the best.
Sincerely,
CopyBet Team
Everything verified
Everything verified
Then waited till I had money in my account then froze my account. Looking stuff from my accountant which am not paying to get .
Terrible people
19 de julho de 2024
Avaliação não solicitada
Resposta da CopyBet
Dear William,
Thank you for your review.
Kindly be informed that we have requested your email address to check your account and to provide with information regarding it, however, that wasn't provided.
Please note that any freezing has nothing to do with winnings, there is always a specific information and an email providing further information. In any case Client's funds are withdrawn to the Client's account without any issues.
Please get in touch with us directly through info@copybet.com for more detailed information.
Sincerely,
CopyBet Team
Worst betting platform I’ve ever experienced.
In the comments Copybet pretend that they care and that they are professional. I guarantee that if you use Copybet you will have a negative experience. Do not use them. It is a gamble in itself and one that you will lose.
18 de julho de 2024
Avaliação não solicitada
Resposta da CopyBet
Dear Sam,
Thank you for sharing your feedback.
We regret to hear about your negative experience with CopyBet. Our primary goal is to provide a secure and transparent platform for our clients, and we take your concerns very seriously.
We are committed to maintaining high standards of service and security. If you faced any specific issues, we would appreciate the opportunity to address them directly. Please contact our customer support team with more details so we can investigate and resolve the matter promptly.
Your feedback is invaluable in helping us improve our services, and we hope to regain your trust.
Sincerely,
CopyBet Team
Navigating the website is a nightmare
Navigating the website is a nightmare, wallet?
Different accounts? Cant find free bets to use!
Cant speak to someone to help!
16 de julho de 2024
Resposta da CopyBet
Dear Daryl,
Thank you for your review.
Kindly be informed that we have checked it and you have contacted support directly and an agent provided you with detailed information on how to find and place your free bets.
As per the different accounts, please note that the exist because there are several function available by the platform not related to each other and a Client can have different roles.
Specifically, there is a Copy betting account, where you can find Tipsters, subscribe on them and follow their bets. You may be offline, but as soon as the chosen Tipsters places bets, they will be copied to your account.
Also, you can place your own bets directly on our Sportsbook.
For any additional information or clairifications, please get in touch directly with info@copybet.com and our support team will do its bets to assist you.
We are wishing you the best.
Sincerely,
CopyBet Team
Very quick payout
14 de julho de 2024
Resposta da CopyBet
Dear DEAN FLETCHER,
Thank you for your review and your feedback.
Your opinion is important for us.
We are wishing you the best.
Sincerely,
CopyBet Team
Avoid
Avoid! Signed up to get a free bets but referenced small print around using a specific way to upload funds to be eligible. Total lack of customer service and felt like a scam!
13 de julho de 2024
Avaliação não solicitada
Resposta da CopyBet
Dear Allen,
Thank you for your review and sharing your experience with us.
Kindly be informed that the rules of the promotion are clearly specified in the company's Terms of Use which are the same for all the clients of the company.
In order to be able to receive the Free Bets they all must be followed.
We are thanking you for your understanding and wishing you the best.
Sincerely,
CopyBet Team
AWFUL,AWFUL,AWFUL COMPANY
AWFUL,AWFUL,AWFUL COMPANY. STAY WELL CLEAR.
COPYBET LIKE TO WITHHOLD FUNDS AND FREEZE ACCOUNTS FOR NO REASON. THEIR CUSTOMER SERVICE IS THE WORST OF ANY BOOKMAKER I HAVE COME ACROSS.
I WON £650 AND COPYBET IMMEDIATELY SUSPENDED MY ACCOUNT. I REQUESTED THIS MONEY BACK FOR SIX MONTHS WHILST COPYBET DRAGGED THEIR HEELS. I CONTACTED IBAS AND COPYBET WERE STILL UNRESPONSIVE.
IF ANYBODY IS OWED FUNDS FROM COPYBET, ID ADVISE YOU TO ‘SELF EXCLUDE’ YOURSELF, THEN YOUR MONEY WILL BE PAID OUT AND YOUR ACCOUNT WILL THEN BECLOSED. IT TOOK ME SIX MONTHS TO FIGURE THIS OUT.
TRUSTPILOT REMOVED MY PREVIOUS REVIEW OFF HERE FOR NO REASON.IM REWRITING THIS REVIEW AS I WILL NOT GIVE COPYBET ANY SATISFACTION.
ALL THE REVIEWS ON TRUSTPILOT FOR COPYBET, SPEAK FOR THEMSELVES.
COMPANY WITH NO MORALS STAY CLEAR
23 de abril de 2024
Avaliação não solicitada
Resposta da CopyBet
Dear Golf Addict,
Thank you for your review.
As a regulated company, we are obliged to perform several checks to ensure the safety of your funds. All the information was provided to you and specific documents were requested.
lease note that these checks are not related to any winnings, and it is always explained during the process that the funds belong to our clients and will be withdrawn accordingly.
We have checked it and all your funds were successfully withdrawn.
Wishing you the best.
Sincerely,
CopyBet Team
very professional.quick responces and…
very professional.quick responces and clear
12 de julho de 2024
Resposta da CopyBet
Dear Johnny French,
Thank you for your review and taking the time to share it with us.
Your opinion is very important for us.
We are wishing you the best.
Sincerely,
CopyBet Team
Was attracted by offers
Was attracted by offers. Don't bother, you won't get to use them. Even now, I have a free racing bet. Choose to use the free bet and on the next screen, nothing loads. This means that you can't use the free bet. the non loading of screens only seems to happen on free bets options.
10 de julho de 2024
Avaliação não solicitada
Resposta da CopyBet
Dear Jono's Campevan Hire,
We are thanking you for your review and providing you with your details.
Kindly note that we have checked it and you have successfully received your Free Bets, you have currently the next one available on your Sportsbook page.
The day you have posted your review, you had already received 2 of the Free Bets. According to our Terms of Use, the next Free Bet is credited as soon as the previous one is settled.
In case you are facing any issue, please get in touch with us directly through info@copybet.com so we are able to check it and assist you better.
Looking forward to hearing from you.
Sincerely,
CopyBet Team
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