Absolute disgrace. Been chasing them for past 2 days and had 8 emails and still not resolved. Customer service is one of the worst I’ve ever dealt with annd refuse to escalate my matter but instead ju... Ver mais
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Veja o que dizem as avaliações
On numerous occasions, I have had to wait days and days of jumping through hoops to be able to withdraw money back to my bank. It is impossible to speak to a person everything is done by E-mail. Shock... Ver mais
I really like CopyBet. I ignore all the following others tips, so can’t comment on that. I just use it like a normal bookie and have had zero negative experiences with them so far. Their best odds gua... Ver mais
A empresa respondeu
As many have stated below, my account is now frozen. I have no idea whether it will get reopened again or when I may get my money back. Also didn't get the free bets during sign up as apparentl... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre CopyBet
Escrito pela empresa
MORE THAN A SPORTSBOOK
CopyBet stands out as the first bookmaker to let customers copy bets from top-performing Tipsters with full transparency. By ranking Tipsters based on their recent betting performance, CopyBet empowers users to make informed decisions and enhances the sports betting experience.
With innovative features and a focus on safe, responsible gaming, CopyBet redefines how bettors engage with the sportsbook world, offering tools and opportunities tailored to every level of expertise.
COPY BETS, SHARE STRATEGIES
CopyBet goes beyond traditional sportsbooks by allowing users to follow and replicate the strategies of high-performing Tipsters. This unique feature ensures transparency and simplicity for bettors seeking reliable and proven methods.
Tipsters are evaluated based on profitability and relevance, providing punters with the insights they need to place smarter bets. To further support responsible betting, the platform includes tools like the ‘Loss Limit’ feature to help manage potential risks.
CopyBet UK Limited is licensed and regulated in Great Britain by the Gambling Commission under account number 53774.
Informações de contato
Reino Unido
- info@copybet.com
- copybet.com
2,3
Ruim
571 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 88% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great Promo Offer And Good Site
30 de setembro de 2024
Resposta da CopyBet
Dear Cuthbert,
Thank you so much for your positive feedback! We're thrilled to hear that you enjoyed our promo offer and found our site to be good. We strive to provide great deals and a seamless experience for our customers.
If you have any suggestions or need assistance, please don’t hesitate to reach out.
Sincerely,
CopyBet Team
Bad company they are not to be trusted…
When i first opened my account and srarted depositing money i had no problems and you never checked or asked aboug my income bank details copies etc etc then after i depisited few thousands pounds i started winning so all of a sudden you asked for source of income pensions bank statemdnts copies etc.Why haven't you asked about these at the beginning and not when i started winning Besides there are still witbdrawal funds that you havent returned.You always have an excuse when i backed a horse at 14/1 you deducted 63 pounds and mades your own rules.You will never be a good company as i was fooled before because yoh are small crooks znd small crooks will remain so and never progress.Change and follow suit of thd big companies and stop conning people.x Bad company they are not to be trusted stay away they have a corrupt system they don't play fair they are a bunch of crooks stay away avoid stay away avoid you will never get a worst company in gambling they are professional thieves
30 de setembro de 2024
Avaliação não solicitada
Resposta da CopyBet
Dear Jack Ayoub,
Thank you for your review and providing us with your email address.
Kindly be informed that all the relevant information regarding your case was provided to you directly through the tickets.
We wish you all the best.
Sincerely,
CopyBet Team
This company is a scam
This company is a scam. They advertise joining bonuses but there are many hidden hoops to jump through. Their verification app is so glitched it took me an hour to get it to accept the photos required. Then you have to download and use their app (not mentioned in any of the previous terms and conditions up to this point). The problem is their app is incompatible with most phones. I tried three smartphones, two of them new and it stated it couldn't download to any of them. So what you have is a personal details harvesting scam masquerading as a betting site. Don't waste hours like I did.
In reply to copybets response: The customer agent simply confirmed that there was a hidden clause that if the app doesn't work on your phone (which will be the majority of people), you won't be given the offer. Re: lighting, I took photos in the garden which was sunny and three different rooms of the house. It took me an hour to eventually get it to accept the document.
28 de setembro de 2024
Avaliação não solicitada
Resposta da CopyBet
Dear Mike Gladstone,
Thank you for your response and for providing your email address.
After reviewing your case, we found that the issue with the document verification was due to poor lighting, which made the information on the document difficult to see. Once the document was properly uploaded, your account was verified within a minute.
Regarding the issue you encountered with the application, we apologize for the inconvenience. A customer support agent has already contacted you to assist with the process.
We sincerely apologize for any inconvenience caused and wish you all the best.
Sincerely,
CopyBet Team
Resposta da CopyBet
Dear REESE JORDAN NICHOLSON JOHNSON,
Thank you so much for your kind words! We're thrilled to hear that you were impressed with the speed of our service. Providing quick and efficient service is a top priority for us, and we're glad it made a positive impact on your experience.
We wish you all the best.
Sincerely,
CopyBet Team
Sure some people find copybet a good…
Sure some people find copybet a good site, but not me. I would suggest sticking to the major sportbook sites. More reputable and accomodating
Its very misleading when it comes the the bet 10 get 50. I did this and deposited through my bank and was expecting the bonus. To be told i dont qualify has it has to be paid through instant bank payer which i have no idea what this is then
26 de setembro de 2024
Avaliação não solicitada
Resposta da CopyBet
Dear Beverley Mcloughlin,
Thank you for sharing your feedback. We're sorry to hear about your experience with CopyBet, and we understand your concerns. Regarding the bonus, it's important to note that each promotion often comes with specific terms, and in this case, the payment method is a key factor.
We have requested the email of yours to check your case and provide you with detailed information, however, that wasn't provided.
If you'd like, our support team would be happy to assist you further and clarify any lingering questions about the bonus or other features.
Sincerely,
CopyBet Team
Great betting app
15 de setembro de 2024
Resposta da CopyBet
Dear Steven McRoberts,
Thank you for your positive feedback! We're thrilled to hear that you enjoy using our betting app. Your satisfaction is our top priority, and we’re continuously working to enhance your experience. If you have any suggestions or features you’d like to see, please feel free to share.
Sincerely,
CopyBet Team
Resposta da CopyBet
Dear GRAHAM DAVID J POLLOCK,
Thank you for your feedback.
We're sorry to hear that your experience didn’t meet your expectations. We strive to offer the best service possible, and we'd like to understand what went wrong. If you're open to it, please reach out to our support team with more details so we can address any issues and work towards improving your experience.
Your feedback is important to us.
Sincerely,
CopyBet Team
Was great at first no problem then on…
Was great at first no problem then on they sent me a request for source of funds don't want to do that so withdrew my last 20 on the 1st sep never received it after putting 1000 s into account pure thieves...
1 de setembro de 2024
Avaliação não solicitada
Resposta da CopyBet
Dear Paddy Fanning,
Thank you for your review.
Please note that we requested your email address in order to investigate your issue further and provide a detailed explanation. Unfortunately, we did not receive this information.
We would like to clarify that there are no withdrawal limitations imposed by the company, and all withdrawals are processed instantly, even if a Source of Funds (SOF) check is pending.
Should you require further assistance, we kindly encourage you to contact our support team directly at info@copybet.com. They will do their utmost to assist you in locating your funds.
Sincerely,
CopyBet Team
Thieves.
To be fair, I've not had much problems before today, although I'm an infrequent user of copy bet. But today has been the nail in the coffin. Won 3 bets last night on MMA. I withdrew all profits as they came in. The last 2 withdrawals have made it to my account, the first withdrawal, however, has not. It says on my profile it's paid out and the amount is gone from my account but has not made it to my bank. Only 40 quid but it's theft all the same. Tried to get in contact with no reply. Even on social media, they are posting things today but I've not received a response. Disgraceful in all honesty. Soon as I get my money back I'm gone from this site.
8 de setembro de 2024
Avaliação não solicitada
Resposta da CopyBet
Dear Fabio Martinguez,
Thank you for reaching out, and we're sorry to hear about your recent experience. We understand your frustration, especially when it comes to your withdrawals, and we sincerely apologise for any inconvenience caused.
It’s concerning to hear that one of your withdrawals hasn’t reached your account yet, even though it’s marked as paid on our end. While these transactions typically process smoothly, there can occasionally be delays with payment providers or banks. Rest assured, we will investigate this thoroughly and ensure that your funds are transferred as expected.
To resolve this matter as quickly as possible, please email our support team at info@copybet.com from the email of your registered account so we can review the status of your transaction and provide you with detailed information.
Thank you for your patience, and we’re committed to resolving this for you swiftly.
Best regards,
CopyBet Team
Worst betting site i ever had
Worst betting site i ever had. I cant even self exclude myself it takes you different page. I put in wrong email send photo as i was requested with my id no one got back to me. Asked how to get my money back no one got back to me. Stay away
6 de setembro de 2024
Avaliação não solicitada
Resposta da CopyBet
Dear Bes,
We sincerely apologise for the issues you've experienced and understand your frustration. Your concerns are important to us, and we're committed to resolving them as quickly as possible.
Regarding self-exclusion, we're sorry to hear about the difficulties you've encountered. If you're being redirected to another page, this may be a technical issue, and we encourage you to reach out directly to our support team at info@copybet.com so we can assist you in completing the process.
Please send an email to info@copybet.com with your correct details so we can prioritise your request, including the withdrawal of your funds. Rest assured, our team is here to help, and we aim to provide a timely solution to any outstanding issues.
We appreciate your patience and are committed to improving your experience with us.
Best regards,
CopyBet Team
Wrong bet settlement
My Ew bet came second and when it settled it said it lost. No live chat or number to phone to get a quick response is ridiculous. Should’ve paid out first 3 places!
6 de setembro de 2024
Avaliação não solicitada
Resposta da CopyBet
Dear Ryan Hughes,
Thank you for sharing your review.
We do need more information to investigate further. Please contact our support team at info@copybet.com with your account email and the bet ID, and we'll promptly review your case.
We understand your concerns about the lack of live chat or phone support, and we are working to improve our customer service options . However, you can always get in touch with us through emails and the agents will do their best to assist you.
Thank you for your patience, and we look forward to resolving this for you.
Best regards,
CopyBet Team
To be brutally honest
To be brutally honest, Copybet in fact have been ok with me since I joined, however today I feel that they have stolen money from me and as I am a man of word I did tell them that I was going to write a review, but I had no response from them so here it goes my case.
Yesterday I placed a bet (double) both games at the American Open to have more than 3.5 sets each, £50 stake to return £100. First game finished 3-1 so I won, the second game was 2-1 but Dimitrov retired on the 4th set and according to Copybet.com that was a void bet, although they were playing the 4th set. So I goot a return of £68.50 instead of the £100.
I also did another bet (single) with the same players for £50 too return £73 and I just got my £50 back.
My question to Copybet.com is how are they playing the 4th set in the match, surely that's over 3.5 sets but not in Copybet.com eyes. It is a very small amount of money BUT principal comes into the equation. If Copybet.com were to give what is rightfully mine I am happy to delete this review, so we shall see I guess.
4 de setembro de 2024
Avaliação não solicitada
Resposta da CopyBet
Dear Nuno Riotinto,
Thank you for sharing your feedback. We're sorry to hear about your recent experience and understand your concerns regarding the settlement of your bets.
To look into this matter and provide a detailed explanation, we requested your email address associated with your account, but unfortunately, it was not provided. In order to fully investigate the situation, we kindly suggest that you reach out directly to our support team at info@copybet.com with your registered email and the bet ID. This will allow us to properly check your case and assist you more effectively.
Without these details, we're unable to review your account and bet history to offer a thorough resolution. Rest assured, our team will do their best to resolve this matter as soon as possible once we receive the necessary information.
We appreciate your patience and look forward to assisting you further.
Best regards,
CopyBet Team
Do not trust
Open an account lost £20 didn’t receive my sign up bonus and now they closed my account. Already sent ID proof of address and not saying need back statements, which I sent twice with no reply. Scam do not trust
1 de setembro de 2024
Avaliação não solicitada
Resposta da CopyBet
Dear Louise,
Thank you for your review.
We kindly requested your email address to check your case, but it seems that information was not provided.
From your message, it's unclear whether you have successfully verified your account or if there was an issue during the verification process. Unfortunately, without the email associated with your registered account, we are unable to proceed further.
Please feel free to reach out to our customer support team at info@copybet.com. They will be happy to assist you. Just make sure to contact them from the email address linked to your registered account.
Looking forward to hearing from you.
Sincerely,
CopyBet Team
I've opened account with them and I've…
I've opened account with them and I've won money then they restricted account wanted passport and payslip I gave them all I written email after email they saying the same things I want my money if not I will put solictor as they trying to steal my money I won do not open this account if I was anyone I wanted to give it a try but now I am getting stress as they not giving my money
24 de agosto de 2024
Avaliação não solicitada
Resposta da CopyBet
Dear James toy,
Thank you for your review.
Please note that we requested your email address to investigate the issue further, but we have not yet received it.
CopyBet is a regulated company, and we are required to complete all necessary checks, which can only be done when clients provide the required documentation.
Rest assured, your funds belong to you and will be withdrawn immediately upon completion of the necessary checks, should you choose to do so.
As we cannot proceed without the registered email address associated with your account, please contact our support team directly at info@copybet.com. They will do their best to assist you.
We look forward to hearing from you.
Sincerely,
CopyBet Team
terrible verification system.
terrible verification system.
UPDATE: was going to improve the rating after a great chat with Frank at the support team - he helped verified my account and was very quick at doing so, although after I verified my account i got a message saying 'Access is partially limited'.
Warning everyone who sees this message that it will take a while to get your account sorted and be able to bet. I'm still waiting for my account to be unlocked.
22 de agosto de 2024
Avaliação não solicitada
Resposta da CopyBet
Dear D. Wallace,
Thank you for your review.
Kindly be informed that an email of yours was requested to check the issue further, however, that wasn't provided.
Please note that there are several reasons when an account can be partially limited, however, that can be resolved. In order to do so an email of your registered account is required to check the issue further.
We kindly ask you to get in touch with our support team directly at info@copybet.com and they will do their best to assist you better.
Looking forward to hearing from you.
Sincerely,
CopyBet Team
Copybet Sportsbook Review
***Update - 29th August 2024***
I have since sent several emails with a pdf downloaded directly from my bank and shared the unedited document with Copybet.
They ignore every single email I send with the attached bank statement and when I ask why, they default to a ready made template encouraging me to send an unedited pdf.
Copybet, I will update this review, along with rating if you acknowledge my statement, do whatever verification you need to do and send me the withdrawal I requested close to two weeks ago now.
Copybet Sportsbook Review
Overview
I've been using Copybet's sportsbook offering since August 1, 2024. My experience has been overwhelmingly negative, and I feel compelled to share my concerns to caution potential users.
Major Issues
Withdrawal Problems
I requested a withdrawal and provided the required documentation (an unedited bank statement downloaded directly from my bank, showing payment to Copybet).
Despite this, they have ignored my withdrawal request and keep asking for documentation I've already sent, without providing any additional context.
This has caused significant distress as I'm still awaiting my funds.
Misleading Promotions
Copybet promised free bets which never materialized.
While I didn't pursue this issue due to lack of energy, it's worth noting for those attracted by their offers.
Customer Service
The customer service is extremely poor.
They do not respond directly to questions, instead providing stock answers.
Communication has been frustrating and unhelpful.
Comparison to Other Bookmakers
In my experience, Copybet performs terribly compared to traditional bookmakers. The issues with withdrawals, unfulfilled promotions, and poor customer service make it a far inferior option.
Conclusion
Based on my experience, I cannot recommend Copybet's sportsbook. The combination of withdrawal issues, unfulfilled promotional promises, and subpar customer service has made for a distressing and disappointing experience. Potential users should exercise extreme caution when considering this platform.
15 de agosto de 2024
Avaliação não solicitada
Resposta da CopyBet
Dear James,
Thank you for taking the time to share your detailed experience with Copybet. We truly value feedback from our customers, and we are sorry to hear about the challenges you've faced.
Regarding your withdrawal request, we apologize for any confusion or frustration caused. To ensure a smooth withdrawal process, the bank statement must clearly specify the name of the account holder and meet all our verification criteria. If you could please confirm the email address associated with your registered account, we will be happy to review your case promptly and provide a proper response.
Concerning the promotional offers, we understand how disappointing it can be when expectations are not met. We encourage you to review the details of our promotions on the company’s promo page and in the Terms of Use. If you believe all conditions were met, please reach out to us directly at info@copybet.com, and our customer support team will thoroughly investigate the matter and ensure any eligible free bets are credited to your account.
We are also very sorry to hear about your experience with our customer support team. We strive to provide the best service possible and apologize if we fell short in this instance. To address this, we would appreciate it if you could provide your registered email address via Trustpilot or send us a direct email to support, referencing this review. Our team will investigate this further to improve our services.
We hope to resolve these issues for you swiftly and regain your trust. We look forward to hearing from you soon.
Sincerely,
CopyBet Team
Set up new account today was very easy…
Set up new account today was very easy to do and they give you a great sign up offer! Won money and was able to withdraw and got it straight away
19 de agosto de 2024
Resposta da CopyBet
Dear Ryan,
Thank you for sharing your experience! We're thrilled to hear that setting up your new account was easy and that you enjoyed our sign-up offer. Congratulations on your win, and it’s great to know that your withdrawal process was quick and seamless.
We’re committed to providing a smooth and enjoyable experience, and we’re glad that you had a positive one.
If you ever need assistance or have any questions in the future, feel free to reach out.
Sincerely,
CopyBet Team
Stake restricted for no good reason
The site can be hard to navigate at times and then I started getting followers as I was doing reasonably well and then the next day I was stake restricted without warning.
16 de agosto de 2024
Resposta da CopyBet
Dear Disappointed User,
Thank you for your feedback. We’re sorry to hear about your experience. We understand that site navigation can sometimes be challenging, and we’re continuously working to improve it.
Your concerns have been noted, and we’ll strive to enhance the user experience. If you have any other issues, please don’t hesitate to reach out.
Sincerely,
CopyBet Team
Resposta da CopyBet
Dear Lee Finon,
Thank you for your positive feedback! We're thrilled to hear that you found the portal user-friendly and that you're off to a great start. We're committed to continuously improving the experience, so if you have any suggestions, please don't hesitate to let us know. Your input is invaluable in helping us serve you better.
Sincerely,
CopyBet Team
Excellent company
Excellent company. Very straightforward. I've no issues with withdrawal as some claim. The best and and very odds.
Highly recommend!!!
14 de agosto de 2024
Resposta da CopyBet
Dear ezinne,
Thank you so much for your positive feedback!
We're thrilled to hear that you've had such a great experience with our company. It's wonderful to know that you find our services straightforward and reliable, especially when it comes to withdrawals. We always strive to offer the best odds and ensure a seamless experience for our customers. Your recommendation means a lot to us, and we're grateful for your support!
Thanks again, and we're here for anything you need in the future.
Sincerely,
CopyBet Team
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