Cosette Avaliações 

586
O TrustScore é 2.5 de um total de 5

2,7

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Well we all are aware this site 100% sells fakes. Just adding another review here to back it up. Received a YSL camera Lou turned out to be fake a few years ago and have just seen they had my review r... Ver mais

Avaliado com 1 de um total de 5 estrelas

I purchased two Prada bags and an LV belt from Cosette, and all of them turned out to be fake. I’m shocked and frustrated that this company is still operating despite so many complaints from others. I... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Wow, my first time making a purchase and I'm so impressed! Was hesitant at first because I got a great deal on a bag but from a company overseas, so wasn't sure what to expect and it it was reliable.... Ver mais

Avaliado com 5 de um total de 5 estrelas

Your selection, prices and service are outstanding. I compared the product I bought from you with other suppliers and you were the best regarding price. In addition, your communication and service a... Ver mais

Detalhes da empresa

  1. Loja de Malas e Bolsas
  2. Loja de Bolsas
  3. Loja Duty Free
  4. Loja de Acessórios de Moda

Escrito pela empresa

Are you searching for a comprehensive review of the latest fashion trends? Look no further than Cosette! As Australia's premier luxury retailer, we bring you an extensive collection of most covetable designer brands that include Gucci Marmont handbags, Prada Saffiano, Dior Shopping Totes, Chanel sunglasses, Saint Laurent, and more. Sale Styles also include Jacquemus bags on sale. Since 2015, COSETTE has offered the finest collection of authentic luxury brands online and in-store. We make luxury accessible to our customers by sourcing our products from a network of European based suppliers with decades of experience dealing in luxury brands. All items we receive from our European suppliers are new and verified authentic. Cosette’s collection currently includes the Bottega Veneta Cassette, Balenciaga Hourglass and Jacquemus Le Chiquito and more. Whether you’re a seasoned designer collector or a shopper making a first investment purchase, there’s a big collection of items and price points available. You can also choose from buy now pay later payment options at checkout. In need of an update of your current favourite designer brand? Or start a new love affair with your new favourite plus-one? Browse from over 20 of the greatest luxury brands at Cosette.com.au Quickest way to find a Gucci store near you? Cosette.com.au lets you peruse page upon page of designer bags and accessories, so you can feel like you’re strolling through a row of luxury boutiques in Capri, or sitting front row at fashion week, all from the cosy comfort of your own couch. Style connoisseurs will also love that Cosette even sells the most gorgeous collection of home scent, including candles from the oldest luxury candle maker in the world, Cire Trudon. Cosette sources the most covetable items, all at discounted prices. Consider it the smarter way to shop for the most hunted luxury styles. Sign up for Cosette’s newsletter and you’ll get advance notice of the styles as they arrive. Like all the best luxury shopping, stock at Cosette too, is limited, so an early look can come in handy. Come browse our range of products, shop your new favourite plus-one. From Burberry Logo Louise bag to a collection of Prada, Gucci, Saint Laurent YSL wallet on chain, plus more.


Informações de contato

2,7

Ruim

O TrustScore é 2.5 de um total de 5

586 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 57% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,7

Todas as avaliações

(586)

13 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

I purchased a YSL hobo bag which has…

I purchased a YSL hobo bag which has turned out to be fake.
It was check by TWO different source - online and in person and both advised that they cannot confirm authenticity.

It's so disappointing and embarrassing!!

18 de maio de 2023
Avaliação não solicitada
logotipo da Cosette

Resposta da Cosette

Dear Kim,

Thank you for taking the time to leave a review.

At Cosette, we take pride in selling only authentic luxury goods. We have provided you with a certificate of authenticity for your Saint Laurent Hobo bag. We are sorry to hear about the issues you have encountered with the reseller.

Our customer service team has already reached out to you via email to provide further assistance and help resolve this issue. We take any concerns about authenticity seriously and would like to ensure that our customers have a positive experience with our products.

Please feel free to contact us if you have any additional concerns or inquiries.

Kind regards,
The Cosette Team

Avaliado com 1 de um total de 5 estrelas

Item still not sent was paid for on the 5/5/23

Item was paid for on the 5/5/23 , still has not been sent, have sent multiple emails with no reply. Now I go online and the item is out of stock. I am a return customer and have never had this issue before

17 de maio de 2023
logotipo da Cosette

Resposta da Cosette

Dear Joshua ,
Thank you for taking the time to leave a review. We are sorry you had a bad experience purchasing from us.
Our highest priority is your satisfaction and customer service will be in contact with you to solve this issue.
Kindest,
The Cosette team

Avaliado com 5 de um total de 5 estrelas

Good price and great service

Got my YSL bag at a good price, product details and images were spot on accurate and ordering was a breeze. The delivery was also quick (got here a day earlier than was estimated at the start). Would definitely buy from Cosette again!

16 de maio de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

excellent customer service

I made a mistake on the colourway of my purchase , I emailed customer service. Thushi at customer service got back to me immediately and fixed up my order / order was sent out and arrived within 48 hrs . thanks Cosette team! :) Georgie .

16 de maio de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Cosette & Thushi

My second time buying off this website and I cannot trust them and recommend them enough. The team and Thushi went beyond to get my package delivered to me on time and I wholly trust their customer service team, the legitimacy of their products and the trustworthiness of the website.
Thank you so much and I look forward to purchasing again.

12 de maio de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I was sold a FAKE Yves Saint Laurent…

I was sold a FAKE Yves Saint Laurent bag by Cosette Sydney. I ordered an Yves Saint Laurent Envelope Medium Chain bag for $2400. When the bag arrived Inside the box was an Authentication Certificate from LegitGrails (US authentication company) with 3 photos on the certificate with the words authentic #29260 as the order number. After looking at my bag and thinking the photos and stamping inside my bag didn’t really look like the photos on the certificate. I decided I would get my own authentication for $40 via the same website LegitGrails and send my own photos of the bag and within 2 hours they sent back order #44614 with a certificate and the words Fake!!! Cosette customers service people aren’t interested in looking at the evidence that clearly shows the bag to be a fake or investigating it further, they only offered me a refund as i was within my 7 days of purchase. I asked for someone in management to contact me and I haven't heard from anyone. I just wonder how many people are walking around with fake bags from Cosette. Please if you have brought a bag from them please get it checked and if u are thinking of buying one don’t bother. If you need anymore information about this or if this has happened to you please find me on Facebook Louise Cameron Adelaide.

24 de abril de 2023
logotipo da Cosette

Resposta da Cosette

Dear Louise,

Thank you for taking the time to leave a review.

We are sorry you had a bad experience purchasing from us. Customer service and satisfaction is our highest priority.

Please note that picture based authentication services are not a reliable method to determine the authenticity of an item.

We have refunded the purchase amount of your order to your original payment method as a gestion of good will - as our highest priority is your satisfaction.

If you wish to discuss the matter further or have any additional questions or concerns, kindly reach out to our customer service team directly and we will be more than happy to assist you.

Kindest,
The Cosette team

Avaliado com 1 de um total de 5 estrelas

Buyer beware

Buyer beware. I have purchased several items through Cosette (handbag, belts, sunglasses) and was always impressed with their prices and shipping. The Prada bag I bought came with a “Certificate of Authenticity” from a company called Entrupy. I had no reason to question authenticity. I recently attempted to sell the Prada Re-Edition 2005 to another reputable company that resells designer goods (Fashionphile) and they send the products through a rigorous authentication process and determined this bag is a high quality replica, but is not authentic. “During the inspection of your PRADA Nylon Re-Edition 2005 Shoulder Bag Black, our authenticator noted inconsistencies with the overall quality of the materials used, construction, and Designer ID. Specifically, we noted inconsistencies with the finish on the zipper hardware as we noted various areas of rough finish. Additionally, the zipper brand and lack of underbody engravings on the zipper hardware is not consistent with Prada brand standards. Further review of the strap revealed the construction was also not consistent with this style as the font style application is incorrect. The incorrect font style application was also noted on the Made in. Given the inconsistencies in construction, we've concluded the item is a high quality replica. As such, we stand behind our determination that this bag is not authentic.”
These may be things that the software used by Entrupy misses or something. But essentially I paid *nearly* full price for a worthless piece of nylon. I would urge anyone who has purchased from this site to have their bags and goods authenticated because my guess is they are ripping people off. I have attempted to contact Cosette 3 times since finding this out and shockingly, their once responsive customer service team, has since gone radio silent. I’d like to hear more about their “Authenticity Guarantee” that’s plastered all over their website. There is hopefully consumer protection for counterfeit goods and I will escalate this as high as I need to. But I also want to warn people. If it seems too good to be true, it probably is. And in the case of Cosette, it’s not even that great of a price difference. I will be filing police reports as well as claims with my credit card issuer on the 4 purchases made and you can have your worthless knockoffs back. Truly shameful.

1 de maio de 2023
Avaliação não solicitada
logotipo da Cosette

Resposta da Cosette

Dear Sarah,

Thank you for taking the time to leave a review.

At Cosette, we take pride in selling only authentic luxury goods. We have provided you with a certificate of authenticity for your Prada bag. We are sorry to hear about the issues you have encountered with the reseller.

Our customer service team will be reaching out to you to provide further assistance and help resolve this issue. We take any concerns about authenticity seriously and would like to ensure that our customers have a positive experience with our products.

Please feel free to contact us if you have any additional concerns or inquiries.

Kind regards,
The Cosette Team

Avaliado com 5 de um total de 5 estrelas

I placed an order for a Prada Cleo bag…

I placed an order for a Prada Cleo bag that was already sold out, the customer service team not only resolved the issue by replacing it with another higher priced bag, they also made sure to be in communications with me and update me along the way! Extremely impressed by the fast, assured service and delivery! And the bag that arrived was divine! Highly recommend Cosette.

4 de maio de 2023
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

fabulous

Hi, thank you for your wonderful service, quality product and very fast delivery along with message communication. This is what makes you a great company.

4 de maio de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Buyer Beware

I purchased a YSL Camera bag through Cosette and when I opened the box there was a very strong smell that I have never had with any other leather purchases. The QR code Authenticity Certificate from Legitgrails wouldn't scan so I manually entered the code on the Legitgrails website and to my surprise the images on the certificate I had received with my bag and the images on the Legitgrails website did not match nor did the QR code image, they were obviously different. I was also missing the white Saint Laurent Certificate that was clearly shown in one of the images on Authenticity Certificate sent with my bag. I decided to get the bag I had been sent Authenticated by Legitgrails, it came back as a fake!. I then disclosed to Legitgrails that I had a Authenticity certificate sent by Cosette claiming my bag was authenticated by them. Legitgrails went back to their records to compare the original Authentication images against the images I sent them. It wasn't even the same bag, the bag they Authenticated with the same serial number had 16 stiches along the bottom of the Saint Lauren Label and my bag only had 14, the writing on the label wasn't even the same. When I emailed Cosette they claimed there must of been a mix up with the Authenticity Certificate.

3 de maio de 2023
Avaliação não solicitada
logotipo da Cosette

Resposta da Cosette

Dear Joelle,

Thank you for your review.

We are sorry your shopping experience with us did not meet your standards. We always aim to bring the best service and share our passion and love for fashion with our clients so it really saddens us when somebody does not get the expected outcome.

Please note that picture based authentication services are not a reliable method to determine the authenticity of an item.

We have refunded the purchase amount of your order to your original payment method as a gestion of good will - as our highest priority is your satisfaction.

If you wish to discuss the matter further or have any additional questions or concerns, kindly reach out to our customer service team directly and we will be more than happy to assist you.

Kindest,
The Cosette team

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