Cosette Avaliações 

586
O TrustScore é 2.5 de um total de 5

2,7

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Well we all are aware this site 100% sells fakes. Just adding another review here to back it up. Received a YSL camera Lou turned out to be fake a few years ago and have just seen they had my review r... Ver mais

Avaliado com 1 de um total de 5 estrelas

I purchased two Prada bags and an LV belt from Cosette, and all of them turned out to be fake. I’m shocked and frustrated that this company is still operating despite so many complaints from others. I... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Wow, my first time making a purchase and I'm so impressed! Was hesitant at first because I got a great deal on a bag but from a company overseas, so wasn't sure what to expect and it it was reliable.... Ver mais

Avaliado com 5 de um total de 5 estrelas

Your selection, prices and service are outstanding. I compared the product I bought from you with other suppliers and you were the best regarding price. In addition, your communication and service a... Ver mais

Detalhes da empresa

  1. Loja de Malas e Bolsas
  2. Loja de Bolsas
  3. Loja Duty Free
  4. Loja de Acessórios de Moda

Escrito pela empresa

Are you searching for a comprehensive review of the latest fashion trends? Look no further than Cosette! As Australia's premier luxury retailer, we bring you an extensive collection of most covetable designer brands that include Gucci Marmont handbags, Prada Saffiano, Dior Shopping Totes, Chanel sunglasses, Saint Laurent, and more. Sale Styles also include Jacquemus bags on sale. Since 2015, COSETTE has offered the finest collection of authentic luxury brands online and in-store. We make luxury accessible to our customers by sourcing our products from a network of European based suppliers with decades of experience dealing in luxury brands. All items we receive from our European suppliers are new and verified authentic. Cosette’s collection currently includes the Bottega Veneta Cassette, Balenciaga Hourglass and Jacquemus Le Chiquito and more. Whether you’re a seasoned designer collector or a shopper making a first investment purchase, there’s a big collection of items and price points available. You can also choose from buy now pay later payment options at checkout. In need of an update of your current favourite designer brand? Or start a new love affair with your new favourite plus-one? Browse from over 20 of the greatest luxury brands at Cosette.com.au Quickest way to find a Gucci store near you? Cosette.com.au lets you peruse page upon page of designer bags and accessories, so you can feel like you’re strolling through a row of luxury boutiques in Capri, or sitting front row at fashion week, all from the cosy comfort of your own couch. Style connoisseurs will also love that Cosette even sells the most gorgeous collection of home scent, including candles from the oldest luxury candle maker in the world, Cire Trudon. Cosette sources the most covetable items, all at discounted prices. Consider it the smarter way to shop for the most hunted luxury styles. Sign up for Cosette’s newsletter and you’ll get advance notice of the styles as they arrive. Like all the best luxury shopping, stock at Cosette too, is limited, so an early look can come in handy. Come browse our range of products, shop your new favourite plus-one. From Burberry Logo Louise bag to a collection of Prada, Gucci, Saint Laurent YSL wallet on chain, plus more.


Informações de contato

2,7

Ruim

O TrustScore é 2.5 de um total de 5

586 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 57% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,7

Todas as avaliações

(586)

13 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Unbeatable prices

First of all, unbeatable great deals, fast delivery and communication to the client is excellent. I received my YSL Lou Camera Bag with the certificate of authenticity and verified it on the third party website. It is my first time purchasing from Cosette and I am a very happy customer.

6 de abril de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Having to chase for refund and fault not listed on website.

Trying to get a refund for a YSL bag that wasn’t shipped. I asked for more photos prior to shipping and one photo had a very noticeable scratch on the inside flap. This fault was not listed on the website advertising the bag. I requested a refund as I wanted a new bag in perfect condition. After a number of emails/phone messages and writing this review I received notification for my refund and the money arrived a couple of days later. I appreciated that but was disappointed I had to chase quite a few times. Given these are luxury brands Cosette are selling any fault should be clearly stated on the website.

13 de abril de 2023
Avaliação não solicitada
logotipo da Cosette

Resposta da Cosette

Dear Lynn,

Thank you for taking the time to write a review.

We sincerely apologise for any inconvenience you may have experienced. We understand your frustration regarding the fault inside the bag and we regret that we were unable to provide you with a bag that meets the expected quality standards of a luxury brand.

We would like to assure you that your refund has been processed and we apologise if there was any delay in our communication. We value your feedback and will use it to improve our services.

If you have any further questions or concerns, please do not hesitate to reach out to our customer service team directly.

Kindest,

The Cosette Team

Avaliado com 4 de um total de 5 estrelas

User friendly website

User friendly website, I'd been after a double G Gucci belt for a while COSETTE was offering the best deal with a competitive discount especially during these times. The packaging was stunning and my new belt is perfect.

9 de abril de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Have been sold a counterfeit Prada bag

Have been sold a counterfeit Prada bag! Firstly I was sent the incorrect bag and then on receiving the correct order a fake has been received with a fake real authentication certificate. I have paid $40USD to have authenticated and has come back as a counterfeit. Shame on you for selling counterfeits as AUTHENTIC . I’m continuing to read the same issue and your response is ‘we take it seriously and only sell authentic’ . Unbelievable, lies and terrible customer service. I expect a full refund and reimbursement of having it authenticated.

9 de abril de 2023
logotipo da Cosette

Resposta da Cosette

Dear Nina,

Thank you for taking the time to leave a review.

We are sorry you had a bad experience purchasing from us. Customer service and satisfaction is our highest priority.

Please note that picture based authentication services are not a reliable method to determine the authenticity of an item.

We have refunded the purchase amount of your order to your original payment method as a gestion of good will - as our highest priority is your satisfaction.

If you wish to discuss the matter further or have any additional questions or concerns, kindly reach out to our customer service team directly and we will be more than happy to assist you.

Kindest,
The Cosette team

Avaliado com 2 de um total de 5 estrelas

Hi Cosette

Hi Cosette, been trying to get a hold of someone for 3 days now via numerous emails and phone calls re my order and issues with it and no response. Would appreciate if someone can get back to me asap.

8 de abril de 2023
Avaliação não solicitada
logotipo da Cosette

Resposta da Cosette

Dear Nicole,

Thank you for taking the time to write a review.

At Cosette, we strive to provide excellent customer service at all times. We are sorry to hear about any difficulties you’ve experienced in trying to get in touch with us and we apologise for the inconvenience caused.

According to our records, we have received your return and your refund has been processed in accordance with our seven-day return policy.

Should you have any further questions or concerns, please do not hesitate to reach out to our customer service team directly.

Kind regards,

The Cosette Team

Avaliado com 5 de um total de 5 estrelas

Too easy!!!!

Easy purchase, good deals plus extra website discount is a bonus. Fast delivery so we get to enjoy our purchase without having to wait too long.

13 de março de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very Happy

I am very happy with my purchase and the delivery of my item. It all went very smoothly and to plan. The item was as described and in perfect condition as expected.

27 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

I’m happy with my purchase.It was a…

I’m happy with my purchase.It was a great experience overall. It was quick process and shipping was next day. The prices of the bags are unbeatable especially with the extra 8% off at checkout promotion.

Just one little improvement is the wrapping of the handbag I ordered the Balenciaga hourglass in small. The leather strap was not in any wrapping and the top handle is not structured properly due to lack of protection it appears to be wonky and tilting to the right.

I have the xs hourglass from the balenciaga boutique store and the top handle was more structured and centred when I purchased that one, it had the wrapping on the handle and also on the straps and the B logo had wrapping also which this one lacked.

31 de março de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I purchased ysl hobo bag with coserte…

I purchased ysl hobo bag with coserte and when I decided to sell it with a trusted resaler it turned out to be fake! I didn’t believe it first . So I sold it to another resale company a guess what?! The same answer! The bag is fake. I emailed cosette and filed a claim with my credit card company. Let’s see how cosette is going to handle this! I have another Dior bag from them, I will have to get that one authenticated in the near future. Very upset and angry!!

27 de março de 2023
Avaliação não solicitada
logotipo da Cosette

Resposta da Cosette

Dear Miriama,

Thank you for taking the time to leave a review.

At Cosette, we take pride in selling only authentic luxury goods. We have provided you with a certificate of authenticity for your Saint Laurent Hobo bag. We are sorry to hear about the issues you have encountered with the reseller.

Our customer service team has already reached out to you via email to provide further assistance and help resolve this issue. We take any concerns about authenticity seriously and would like to ensure that our customers have a positive experience with our products.

Please feel free to contact us if you have any additional concerns or inquiries.

Kind regards,
The Cosette Team

Avaliado com 4 de um total de 5 estrelas

I was nervous about buying from Cosette…

I was nervous about buying from Cosette had wasn't sure if I was getting an authentic product. I asked for a certificate of authenticity but didn't receive one, so and to do this independently, which they have said will cover the cost of $30USD. Would rate higher if the authenticity certificate was just sent with the bag and you didn't have to ask for one.

27 de março de 2023
Avaliação não solicitada

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