Cote Avaliações 

885
O TrustScore é 2.5 de um total de 5

2,3

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

I used to like going to Cote St Pauls and have been there many times over the years. This time i had to leave my table to chase up on my wine order half way through my meal as wasnt delivered and agai... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Sadly I can’t leave a no star review. Was given a cote voucher as a gift First experience was awful, fish was raw and bloody. Manager ended up giving us the meal for free it was so bad. Second a... Ver mais

Avaliado com 5 de um total de 5 estrelas

Cote - Chester We held our Wedding reception upstairs in the Chester restaurant on 3rd July 2026. We dealt with Carolina from booking several months before right through to the actual... Ver mais

Avaliado com 2 de um total de 5 estrelas

I am a supporter of Cote. It normally delivers exactly what it says on the label. Not today though. Lunch @ 1320 x 2. My simple Caesar was not even simple. The lettuce was not baby gem, no cheese, no... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Restaurantes e Bares

Escrito pela empresa

French-inspired dining. Join us in one of our restaurants across the UK or enjoy luxury delivered, with Côte at Home.


Informações de contato

2,3

Ruim

O TrustScore é 2.5 de um total de 5

885 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 96% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,3

Todas as avaliações

(885)

238 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Ruined Birthday Meal — Inedible Food and a Manager Who Recommended Another Restaurant

Avoid Côte Reigate.

We booked this meal weeks in advance for a birthday celebration and honestly wish we had gone literally anywhere else. The restaurant was virtually empty, which makes the dreadful food and poor service even harder to excuse.

Both mains were completely inedible and had to be sent back.

The “sirloin steak” arrived looking like dog food — full of gristle, tough, chewy and impossible to eat. When challenged, the manager, Ivan, actually defended it by saying sirloin is “supposed to be gristly and tough.” That response alone tells you everything about the standards here.

My salmon was equally appalling — tiny portion, massively overcooked, missing the advertised béarnaise sauce and instead covered with a random drizzle of hollandaise. The broccoli was mouldy, the plate was dumped with piles of rocket, and the whole dish looked like something thrown together with complete indifference.

What made the evening even worse was the attitude from management. Ivan appeared totally uninterested, openly admitted they’d already received complaints from other diners, and then bizarrely recommended we try a nearby Italian restaurant instead because the food there was “excellent.” Imagine paying restaurant prices only to be told by the manager to eat somewhere else.

This was supposed to be a special occasion. Instead, it turned into one of the worst dining experiences we’ve had in years — poor-quality food, defensive management and absolutely no sense of care or professionalism.

Customer services later offered us £30 off another visit. After this experience, there is zero chance of that happening.

People work hard for their money and dining out should feel like a treat. Côte Reigate completely failed on every level.

Would never return.

24 de maio de 2026
Avaliação não solicitada
logotipo da Cote

Resposta da Cote

Hi, thanks for the review, we are so sorry to hear of what you describe. In the spirit of ever improving, we'd love to discuss things further with you. Please reach out to us on reviews@cote.co.uk.

Avaliado com 1 de um total de 5 estrelas

What an appalling expensive my friend…

What an appalling expensive my friend and I made yesterday.
Staff rude, uninterested in, couldn't be bothered...

My friend and ordered the Steak Frites

2/3 were fat and gristle

The frites were cold and apparently there was endless frites accordingly to the menu.

The green salad was completely wilted and inedible, wilted leave doused in oil. Was gross

Then when the came to collect our plates and saw everything left

He said so sorry not our standard the meat is fatty, grisly and overcooked !

His words!

He then intimated that his manager was offering desert as compensation

That was not the case

When then bill arrived I was charged
£9.75 for a glass of 125ml however when I checked the bill I had been charged for 175
Awful food awful service and deception over bill

Cote do not care at Waterloo branch as it a transition trade their will no return business

But I know not go to my local Cote's based on our experience last night

Disgusting horrible food, which we did point out but they were to busy having a fag and gathered in a huddle
Awful Awful Awful
Do not go!


23 de maio de 2026
Avaliação não solicitada
logotipo da Cote

Resposta da Cote

Hi , thanks for the review, we are so sorry to hear of what you describe. In the spirit of ever improving, we'd love to discuss things further with you. Please reach out to us on reviews@cote.co.uk.

Avaliado com 5 de um total de 5 estrelas

Cote at Sloane Square Chelsea

We vistied Cote in Sloane Square in Chelsea and were served by Helena - she made us feel very comfortable, advised us well on the menu options and checked that everything was Ok . we had ordered tea to come with our dessert and often restaurants bring 1 before the other - she ensured that both came togther. I told her that we were served by Helena the greek Goddess as she was so nice
The food was good too !

18 de maio de 2026
Avaliação não solicitada
logotipo da Cote

Resposta da Cote

Thank you so much for your lovely feedback — Helena will be thrilled to be crowned a Goddess, and we’re delighted she made your visit so comfortable and seamless 🙂. We’re also glad you enjoyed the food and those perfectly timed tea and dessert moments. Thank you again for sharing your experience; we’ll use your comments to keep raising the bar and do even better next time.

Avaliado com 3 de um total de 5 estrelas

Food delicious today

Food delicious today
Guys serving us charming
Hostess who greeted us on arrival and took our order needs to be more customer friendly.
I made my booking on line which was acknowledged - offering my party à welcome drink. She was oblivious to this which was embarrassing ……spoilt it for me …..
You’ve just requested my email address !!!!!

18 de maio de 2026
Avaliação não solicitada
logotipo da Cote

Resposta da Cote

Hi, thank you for sharing your feedback with us. We’re pleased you enjoyed the food and the service from the team, and we’re sorry that the greeting let the experience down. We’ll be using your comments to improve. Your feedback helps us do better next time.

Avaliado com 2 de um total de 5 estrelas

Agree with most reviews

Agree with most reviews. We had dinner in Cambridge Cote on Friday night. Very poor presentation. Over priced at £200 for four of us. Not once asked if we were happy with the food and service. Not even sure a manager was on duty. Very disappointing as Cote always been one of our favourites.

15 de maio de 2026
Avaliação não solicitada
logotipo da Cote

Resposta da Cote

Hi, thank you for taking the time to share your feedback with us. We’re really sorry to hear that your experience at our Cambridge restaurant didn’t meet expectations, particularly around presentation, value, and engagement from the team — this isn’t the standard we aim for and we’ll use your comments to improve. Thank you again for your honesty, and we do hope you’ll consider giving us another chance in the future.

Avaliado com 4 de um total de 5 estrelas

I was there with my friend Saturday…

I was there with my friend Saturday 9/5-26. Nadeem and Mosharaf were very welcoming, kind and just gave us an outstanding service all in all.

9 de maio de 2026
Avaliação não solicitada
logotipo da Cote

Resposta da Cote

Thanks for the great rating and review - it's so lovely when our guests appreciate our efforts and take the time to comment on them. We hope to see you again soon!

Avaliado com 4 de um total de 5 estrelas

Staff great. Calamari - what have they done to it?

Staff - clearly VERY understaffed. Those that were on duty were a delight. Helpful, good humour despite really trying circumstances.

However, what on earth has Cote done to the Calamari? It used to be THE BEST - crunchy breadcrumbs and generous garlic, lemon and parsley sprinkled over with a good garlic mayo. A decent portion, too. This was clearly from a freezer bag and looked like onion rings. Oily. The dressing was industrial thousand island. Not good at all.

9 de maio de 2026
Avaliação não solicitada
logotipo da Cote

Resposta da Cote

Thanks for the review, we appreciate the feedback. We'll be sure to address your comments with our restaurant management team and we do hope you’ll continue to be a valued guest of ours.

Avaliado com 2 de um total de 5 estrelas

Food expensive and average

Arrived at this restaurant to be greeted by staff who looked like they couldn't bothered and also scruffy .surely they need some kind of dress code .standards seem to be slipping. They certainly weren't rude but they need to be more proactive. The food was expensive and the half roast chicken Arrived dry with a little portion of rocket .sauces are extra no vegetables unless you pay for them .my beef bourguignon was good but a small portion.

9 de maio de 2026
Avaliação não solicitada
logotipo da Cote

Resposta da Cote

Hi, thank you for taking the time to share your feedback with us. We’re sorry to hear that the service, presentation and value didn’t meet expectations, and we’ll be using your comments about staff standards, portion sizes and pricing to help us improve. Thank you again for your honesty, and we hope you’ll consider giving us another chance so we can do better next time.

Avaliado com 1 de um total de 5 estrelas

A very poor experience at Cote

My friends and I have been visitors to the Cote Covent Garden branch over many years. Our most recent experience was the worst we have ever had. The menu appeared to have shrunk since our previous visit and we found it difficult to select dishes we really wanted. Most of the food was of indifferent appearance and quality, and the overall price represented very poor value for money. The restaurant was almost empty - in central London on a Saturday evening - and lacked any atmosphere. We are unlikely to be going again.

25 de abril de 2026
Avaliação não solicitada
logotipo da Cote

Resposta da Cote

Hi, thank you for sharing your long‑standing feedback with us and we’re really sorry your recent visit was so disappointing. We’re taking your comments on the menu, food quality, value and atmosphere seriously, and with our new menu launching on 16 June, we hope you’ll consider giving us another chance and perhaps discover a new favourite. Thank you again for your honesty and please be assured we’ll use your comments to do better next time.

Avaliado com 2 de um total de 5 estrelas

Really Tasteless food.

Really disappointing visit to Cote Teddington.
All the dishes except the French onion soup were really bad.
The Beetroot dish was terrible mushy and tasteless and the quality to both out Steak frites was poor.
The steaks were tasteless maybe why that is they cover the steaks with a large lump of garlic butter.
The service was good and staff polite, that's why they have been given 2 stars

8 de maio de 2026
Avaliação não solicitada
logotipo da Cote

Resposta da Cote

Hi, thanks for the review, we really appreciate the feedback. Sorry that your experience fell short of our usual standards this time. We'll use your comments constructively to help us improve and we do hope that you'll join us again soon.

Avaliado com 1 de um total de 5 estrelas

No Steak + No Beer.

Booked a table to celebrate my daughter’s birthday with their steak offer. When we arrived they had run out of steak. Not only that, they had also run out of beer. Not good! The food we had was OK apart from the re-heated chips. We left disappointed.

4 de maio de 2026
Avaliação não solicitada
logotipo da Cote

Resposta da Cote

Hi, thank you for sharing your feedback and we’re really sorry to hear this was your experience, especially on such a special occasion. Running out of key items and the quality of some dishes clearly fell short, and we’ll be using your comments to help us improve and do better next time. Thank you again for letting us know, and we hope you’ll consider giving us another chance in the future.

Avaliado com 1 de um total de 5 estrelas

Poor experience

We booked a table for 3 for lunch at 12.45 on a Saturday in the Cambridge restaurant.
We were seated at our table and menus were given. After 10mins I had to ask for some drinks as no one had come to the table.
Another 10 mins went by before we were asked for our food choices.
We eventually got our starter at 1.40 almost an hour after we arrived.
We waited and waited for our main course again asking when it would arrive, and were told we are very busy with no apology for the delay.
The main course arrived at 2.15.
The 2 fish dishes were dry and inedible and we did not eat them.
We asked to see the manager who when she did come to the table was rude, argumentative and refused to address our complaints, and again no apology.
Needless to say we did not pay the bill.
Overall it was a very poor experience! We would hesitate before visiting again.

25 de abril de 2026
Avaliação não solicitada
logotipo da Cote

Resposta da Cote

Hi, thanks for the review, sorry we didn’t meet your expectations. In the spirit of ever improving, we’d love to discuss things further with you. Please reach out to us on reviews@cote.co.uk

Avaliado com 1 de um total de 5 estrelas

forgot birthday, refused the seating we had booked

I had booked into the St Alban's branch for my birthday meal with my mum, and chosen outside seating on the booking screen when making the reservation online. On arrival we were actively discouraged from sitting outside due to "cold weather" even though I expressly said two times that I had specifically booked the outside area. The weather in St Alban's today was very warm and sunny, far from cold. I suspect the refusal to seat us where we wanted to sit was actually because the waiting staff couldn't be bothered to wait on outside tables and inside tables as it's a lot of walking. Secondly, I booked for my birthday. Nobody mentioned it. In London branches, which I've eaten at many times, birthdays are always offered a free glass of fizz. I ordered the non alcoholic fizz hoping that was the case in this branch but it appeared on the bill. However, the food was great, and both wait staff were great. But the welcomer was rude, dismissive, and did not want to seat us outside even though I asked twice and reminded him of my booking, and forgot to mention my birthday to our wait staff. I will not return to any Cote now because of this experience.

3 de maio de 2026
Avaliação não solicitada
logotipo da Cote

Resposta da Cote

Hi, thanks for the review, sorry we didn’t meet your expectations. In the spirit of ever improving, we’d love to discuss things further with you. Please reach out to us on reviews@cote.co.uk

Avaliado com 2 de um total de 5 estrelas

Awful manager

Well, we stopped coming to Cote after the last menu debacle (pasta and chips instead of French food)
I have to say, the belly pork was amazing but the manager was just awful. We were waiting for ages to be seated and ignored. The manager took our order but we had to flag down a passing waitress to ask for some wine.
Belle was amazing . She recommended an off menu wine and was so invested and interested in the diners.
The food and Belle were incredible but such a shame about the awful manager! Not sure we will come back :(

23 de abril de 2026
Avaliação não solicitada
logotipo da Cote

Resposta da Cote

Hi, thanks for the review, we really appreciate the feedback. Sorry that your experience fell short of our usual standards this time. We'll use your comments constructively to help us improve and we do hope that you'll join us again soon.

Avaliado com 1 de um total de 5 estrelas

This new Free Flowing Frites 'offer' is…

This new Free Flowing Frites 'offer' is such an own-goal it will probably go down in food retail history as one of the dumbest ways to annoy and disappoint customers through the WORST lack of delivery of the marketing hype.

FFF... you will be saying that through gritted teeth as the promised "we will keep an eye" never happens. only to be informed by the staff member who comes to 'are you finished, let me take your plate away' that its my fault for 'not saying'.
TO WHO??? Why is it my job to be Oliver Twist begging for non existent staff to deliver slower than a courier delivery.

so you put the price of your steak frites up, shrank the meat, shrank the fries, (oh but they are unlimited!) and annoyed the old regular customers.
I saw some post marketing this utter nonsense as giant bowls of fries filling the table. Seriously do yourself a favour and stop presenting this in a dishonest way.

As I said, this is how you self destruct on a stupid lie of a promise. Folks won't return.

30 de abril de 2026
Avaliação não solicitada
logotipo da Cote

Resposta da Cote

Thanks for the review, we appreciate the feedback. We'll be sure to address your comments with our restaurant management team and we do hope you’ll visit us in the near future.

Avaliado com 5 de um total de 5 estrelas

I've just enjoyed the £10 dish of the…

I've just enjoyed the £10 dish of the day.
Brecon Fish Stew and it was awesome. The service was friendly and efficient.
I'm in St Katherine Docks and am looking out over the yachts and Dutch Barges. Highly recommend this.

29 de abril de 2026
Avaliação não solicitada
logotipo da Cote

Resposta da Cote

Thank you for the lovely feedback — we’re delighted you enjoyed the Breton Fish Stew and friendly service. St Katharine Docks really is a special spot, and we hope to welcome you back again soon.

Avaliado com 5 de um total de 5 estrelas

My fist visit to Cote in Worcester was…

My fist visit to Cote in Worcester was a great experience, food and service was excellent.

28 de abril de 2026
Avaliação não solicitada
logotipo da Cote

Resposta da Cote

Thank you for sharing — we’re so pleased your first visit to our Worcester restaurant was a great experience. We hope to welcome you back again soon.

Avaliado com 5 de um total de 5 estrelas

Eaten at various Cote restaurants over…

Eaten at various Cote restaurants over the years and am always pleased with the service and the food, my favourites are the duck and the rosè wine flights

13 de abril de 2026
Avaliação não solicitada
logotipo da Cote

Resposta da Cote

Thank you for your kind feedback — we’re delighted to hear you always enjoy the service and food. We hope to welcome you again soon.

Avaliado com 1 de um total de 5 estrelas

Went to the Windsor/Eton brasserie with…

Went to the Windsor/Eton brasserie with a voucher for three course meal for two. When the bill arrived they had deducted £50 for the voucher and then tried to charge me excess for the meals and service charge of £11.
When I pointed out their mistake it took 10 minutes to rectify not a good experience for my birthday!

14 de abril de 2026
Avaliação não solicitada
logotipo da Cote

Resposta da Cote

Hi George, thanks for the review, we really appreciate the feedback. We'll use your comments constructively to help us improve and we do hope that you'll join us again soon.

Avaliado com 2 de um total de 5 estrelas

We don’t take cash???

I recently dined at Côte Canterbury (11 Oct) and was surprised and embarrassed to discover that the restaurant no longer accepts cash — something that was not clearly communicated in advance. When I raised this with Côte, their response focused on the convenience for the business rather than the customer.

I find this policy disappointing and exclusionary, particularly for older guests who prefer or rely on cash. Inclusivity should mean accommodating different payment preferences, not removing them for operational ease. I’m sharing this experience to encourage Côte to reconsider how it communicates and implements this policy.

11 de outubro de 2025
Avaliação não solicitada
logotipo da Cote

Resposta da Cote

Thank you for your feedback. Since the pandemic, we’ve operated as cashless, and this is communicated in our booking confirmation emails, on our website FAQs, and on our menus in‑restaurant. While we currently have no plans to reintroduce cash payments, we do keep this policy under regular review. We appreciate you taking the time to share your experience.

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais