From walking into the fabulous CP Hart showrooms in Tunbridge Wells we have never had such wonderful customer service. James helped us with the design of our bathrooms and en-suites, always paying att... Ver mais
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Veja o que dizem as avaliações
We bought our bathroom from Wilmslow and found Dan and Emma extremely helpful, both during the purchase and post sale. The quality of products is high end and great value. We had a couple of issues du... Ver mais
Very good service, from ordering to delivery. Naz at the office helped finding the best products and Grant ensured that the delivery was succesful. He called me before the delivery arrived and made s... Ver mais
Grant is an absolute legend. From ordered to getting item delivered was very smooth. When the delivery arrived Grant called me, even though it was a large item, he was able to drop it inside our offic... Ver mais
Detalhes da empresa
Escrito pela empresa
About C.P. Hart
Escrito pela empresa
- C.P. Hart has been at the forefront of premium bathrooms in the UK since it was established as a family business in 1937. Our goal is to be known by all for our market leading designs, products and service. We are governed by three values: putting the customer first; getting it right first time; and winning as a team.
- C.P. Hart Bathrooms
- We are proud of our track record of being first to market with many of the UK’s most sought after bathroom brands and of our association with many of the world’s most respected product designers – luminaries such as Philippe Starck, Jean-Marie Massaud, Patricia Urquiola and Antonio Citterio. These complement our own, C.P. Hart branded collections. Equally, we source only from the highest quality manufacturers – international companies such as Duravit, Hansgrohe, Dornbracht, Toto and Gessi, and leading domestic players such as Samuel Heath, Matki and Imperial.
- From our 15 showrooms, primarily in London and the South East, we design, supply and arrange installation of bathrooms nationwide. Our 20,000 square-feet flagship showroom spreads beneath the railway arches of London’s Waterloo station and has been designed as a showcase for our extensive product collections. As the largest premium bathroom showroom in the UK, it is an inspirational meeting place for trade professionals and retail clients.
- Visit our website at www.cphart.co.uk.
Informações de contato
Railway Arch 213, Newnham Terrace, Hercules Road, SE1 7DR, London, Reino Unido
- 0345 873 1121
- contactus@cphart.co.uk
- cphart.co.uk
4,9
Excelente
3 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent servixe
The service I have received at CP Hart has been excellent. The sales assistant, Syed, helped me select the items best suited for my space. The client support assistant, Kamile, was also very helpful when some items on my delivery did not arrrive. They should have been delivered directly by the manufacturer who failed to do so. Kamile sorted it out so that the delay in delivery was kept to a minimum.
Finally, but not least, Peter the delivery driver brought the items into the house for me even though it was supposed to be kerbside delivery. He could see I was on my own and could not move the items without assistance and so dealt with it all for me. Overall a very good experience.
22 de agosto de 2025
Avaliação não solicitada
Resposta da C.P. Hart
Good Morning Ms Smith
Thank you for sharing such detailed feedback. We’re delighted to hear that Syed was able to help you choose the right items for your space, and that Kamile quickly resolved the delivery issue to minimise any delay. It’s also wonderful to know Peter went above and beyond by bringing your items inside when you needed the extra support. We’ll be sure to share your kind words with them all, they’ll be thrilled to know the difference they made. Thank you for sharing your experience.
Kind Regards
Melissa
Head of Customer Service
Perfect place if you want a premium bathroom
They have an excellent range of premium products to make it possible to instal a bathroom to suit any taste. Their delivery team is highly professional (thanks Kevin and Ian) and their sales advisors know what they are doing, understand the products and provide excellent advice. The only downside is that some of the more exotic items take a long time to arrive.
22 de agosto de 2025
Avaliação não solicitada
Resposta da C.P. Hart
Good Morning Stephen,
Thank you for your generous feedback. We’re so pleased to hear you’ve found our product range, sales advice, and delivery team, to be of such a high standard. It’s a shame that external lead times on specialist items have affected your overall score, and we completely understand how frustrating that can be. We’ll continue working hard with our suppliers to minimise delays wherever possible, and we hope that next time we’ll be able to deliver the full 5-star experience for you.
Kind Regards
Melissa
Head of Customer Service
Best Bathroom Renovation
It’s a big task to renovate a bathroom so we expected a tough journey. But we are so glad we stuck with CP Hart who helped us at every step. Not only did they go above and beyond with assistance and guidance, they were amazing and communicating with us. Special mention for Tracy who is a star. As an interior designer, it was a pleasure using high quality brands to create a seamless design. Looking forward to using them again. Thanks again CP Hart!
22 de agosto de 2025
Avaliação não solicitada
Resposta da C.P. Hart
Good Morning Labeeda
We’re delighted to hear that our team were able to guide and support you throughout your bathroom renovation, and that our communication made the journey smoother. Tracy will be pleased to know she made such a difference. We look forward to working with you again on future projects.
Kind Regards
Melissa
Head of Customer Service
Tracy Dixon was very helpful
Tracy Dixon was very helpful and prompt with her answers to my questions.
22 de agosto de 2025
Avaliação não solicitada
Resposta da C.P. Hart
Good Morning Carol
Thank you for your feedback! We’re delighted to hear that Tracy was able to help and responded promptly to your questions. We’ll be sure to pass on your kind words to her.
Kind Regards
Melissa
Head of Customer Service
Peter and Connor W
Peter and Connor W. went out of their way to deliver my goods exactly where I wanted them to be left.
Great service, very polite, very professional.
21 de agosto de 2025
Avaliação não solicitada
Resposta da C.P. Hart
Good Morning John,
We’re thrilled to hear that Peter and Connor went above and beyond to ensure your delivery was exactly as you needed. We’ll be sure to pass on your praise, they’ll be delighted to hear it.
Kind Regards
Melissa
Head of Customer Service
Peter and Connor w where amazing and…
Peter and Connor w where amazing and helpful with the delivery so happy with it
21 de agosto de 2025
Avaliação não solicitada
Resposta da C.P. Hart
Good Morning Andrew,
Thank you for taking the time to leave a review. We’re thrilled to hear that Peter and Connor went above and beyond with your delivery. We’ll be sure to pass on your kind words , they’ll be delighted to hear it.
Kind Regards
Melissa
Head of Customer Service
Great service & support from technical team
Great service & support for technical team on the phone. Took a while to get to the right person via the store, with repeated calls and mails but perfect when connected.
24 de fevereiro de 2025
Resposta da C.P. Hart
Good Morning Henry,
We’re glad to hear that our technical team provided great service and support once you were connected. We appreciate your patience with reaching the right person and will continue working to make the process smoother in the future.
Kind Regards
Melissa
Head of Customer Service
Excellent help from CPH customer…
Excellent help from CPH customer service. I wanted to replace some toilets seats from an install in 2012. I wasn't hopeful after a fairly extensive google search but then went into my local CP Hart store. Who then directed me (in a friendly way!) to their after sales department online. Sandra was able to go and find the replacements, which then took a while but understandable, given the age of the product. They are not an identical match, so I couldn't use the existing mounts, but it was fairly simple to do the swap out of the mounts myself (thank you, YouTube). Very happy with the support throughout.
13 de agosto de 2025
Resposta da C.P. Hart
Good Morning Mark,
Thank you for sharing your experience! We’re delighted to hear that Sandra and our team were able to help you track down the replacement toilet seats, even for an older installation. We completely understand the challenges with older products and appreciate your patience. It’s great to know the swap was straightforward, and that you’re very happy with the support you received throughout.
Kind Regards
Melissa
Head of Customer Service
Great communication with the staff…
Great communication with the staff (Stacy is fantastic) including solid recommendations and smooth delivery (Bastien and Ian).
19 de agosto de 2025
Avaliação não solicitada
Resposta da C.P. Hart
Good Morning Florina
Thank you for taking the time to leave a review. We’re thrilled to hear that Stacy provided fantastic support and recommendations, and that Bastien and Ian ensured a smooth delivery. We’ll be sure to pass on your kind words, the team will be delighted to receive your feedback.
Kind Regards
Melissa
Head of Customer Service
Great delivery service today
Great delivery service today!
Connor R. was super helpful, efficient and cheerful with it. Thanks for your help today!
18 de agosto de 2025
Avaliação não solicitada
Resposta da C.P. Hart
Good Morning Sam,
Thank you for your kind words! We’re delighted to hear that Connor was helpful, efficient, and cheerful, we’ll be sure to pass on your thanks to him. He’ll be thrilled to hear it!
Kind Regards
Melissa
Head of Customer Service
Resposta da C.P. Hart
Good Morning
Thank you for your feedback! We’re glad to hear you found our service efficient and helpful. Thank you for choosing C.P. Hart.
Kind Regards
Melissa
Head of Customer Service
Leyton at Amersham
Leyton at the Amersham branch was excellent throughout our project. His experience is clear to see with excellent knowledge and product recommendations. Thankyou
16 de agosto de 2025
Avaliação não solicitada
Resposta da C.P. Hart
Good Morning Jason
Thank you for sharing your experience! We’re delighted that Leyton at our Amersham branch was able to support you throughout your project. His expertise and product recommendations are greatly appreciated, and we’ll make sure he sees your kind words.
Kind Regards
Melissa
Head of Customer Service
From the moment we walked into the shop…
From the moment we walked into the shop in Chelsea and met with Michal we continually got the best advice and help. He was able to bring clarity to a pretty unclear requirement - and we bought everything we needed in the first consultation.
Anna then took over and arranged the delivery to suit our holiday dates - and so now we have had everything delivered perfectly. I should also say the the two delivery drivers were also extremely professional and helpful. All-in-all a AAA+ experience.
14 de agosto de 2025
Avaliação não solicitada
Resposta da C.P. Hart
Good Morning Christopher
Thank you for such a fantastic review! We’re thrilled to hear that Michal was able to provide clarity and advice right from your first consultation, and that Anna ensured the delivery perfectly suited your holiday schedule. It’s also wonderful to hear that our delivery team provided professional and helpful service. We’ll be sure to pass on your kind words to everyone involved.
Kind Regards
Melissa
Head of Customer Service
Peter and Ian did a great job with our…
Peter and Ian did a great job with our deliveries and Neeta consistently helped us through the order process. Great quality products
11 de agosto de 2025
Avaliação não solicitada
Resposta da C.P. Hart
Good Morning Richard
Thank you for your wonderful feedback! We’re delighted to hear that Peter and Ian did a great job with your deliveries and that Neeta provided consistent support throughout the order process. Enjoy your new bathroom.
Kind Regards
Melissa
Head of Customer Service
Peter and Ian very helpful with…
Peter and Ian very helpful with delivering baths.
15 de agosto de 2025
Avaliação não solicitada
Resposta da C.P. Hart
Good Morning Luke
We’re pleased to hear that Peter and Ian were so helpful with your bath delivery, we’ll be sure to pass on your kind words to them.
Kind Regards
Melissa
Head of Customer Service
Expertly turned our ideas into reality
Harts have a huge range on show which is why we went there. It was initially overwhelming until Gurtej took over and showed how we could make our ideas for replacing a shower room and a bathroom work. Products were of the highest quality and the design fitted together well. Everything was delivered on schedule... no complaints from our builder !
14 de maio de 2025
Avaliação não solicitada
Resposta da C.P. Hart
Good Morning
Thank you for sharing your experience! We’re delighted to hear that Gurtej was able to guide you through our extensive range and help bring your ideas to life. It’s wonderful to know that the products, design, and delivery all met your expectations. We’ll be sure to pass on your kind words to Gurtej and the team.
Kind Regards
Melissa
Head of Customer Service
Excellent after sales service
Mandy Davies and Chris Edney gave me excellent after sales service - helping me to fix a blocked pop-up plug, with no regard for the fact it was 15 years old, and with no attempt to push me into a sale. Just good old-fashioned service: quick, polite, accurate
13 de agosto de 2025
Avaliação não solicitada
Resposta da C.P. Hart
Good Morning Jake,
Thank you for your kind words! We’re delighted to hear that Mandy and Chris provided such excellent after-sales support, helping with your 15 year old pop-up plug without any pressure to make a sale. It’s wonderful to know their quick, polite, and accurate service made a difference. Thank you choosing C.P. Hart.
Kind Regards
Melissa
Head of Customer Service
Very helpful delivery men
14 de agosto de 2025
Avaliação não solicitada
Resposta da C.P. Hart
Good Morning
Thank you for your feedback! We’re glad to hear our delivery team was very helpful, we’ll be sure to pass on your kind words.
Kind Regards
Melissa
Head of Customer Service
I just received my delivery and Peter…
I just received my delivery and Peter and Connor. W helped bring the pallet to the lift which helped me hugely. They were great. Thanks again.
13 de agosto de 2025
Avaliação não solicitada
Resposta da C.P. Hart
Good Morning Liviu
Thank you for sharing your experience! We’re so pleased that Peter and Connor were able to assist with your delivery and make it much easier for you. We’ll make sure they see your kind words, they’ll be delighted!
Kind Regards
Melissa
Head of Customer Service
CP Hart Chiswick
CP Hart Chiswick ,
Great service , Baiju and Kyra thank you for all your professionalism and service.
Ordered a variety of products from the which came in a timely manner.
12 de agosto de 2025
Avaliação não solicitada
Resposta da C.P. Hart
Good Morning
We’re thrilled to hear that Baiju and Kyra provided such professional and helpful service. It’s wonderful that your order arrived promptly and met your expectations. Thank you for choosing C.P. Hart.
Kind Regards
Melissa
Head of Customer Service
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