Great customer service. Safe package and prompt shipment. Amazing Sarh Burns 's brushes , beyond my expectations. The box and the card are lovely , the brushes are stunning and very very very good ! I... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
love the brushes I purchased ( Emma Lefebvre ) and one bamboo brush as well. They have great points and excellent spring. I appreciate the boxed package of the travel brushes with the attractive pai... Ver mais
A empresa respondeu
I am so happy with the customer service I have received from Craftamo this month! My summers are spent in France and Germany due to my husband’s academic research. I wanted to continue receiving my m... Ver mais
A empresa respondeu
STILL WAITING: BUYER BEWARE! * August 14th I purchased a watercolor Subscription. * August 15th I tried to cancel. * My cancelation requests were IGNORED. * CRAFTAMO proc... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We are Creative, Colourful & Cruelty-Free! We are Craftamo, a passionate and creative art supplies company, who like to do things a little differently. We meticulously research, design and create our products with tremendous attention to detail, so that Craftamo artists worldwide are always hungry for more!
Informações de contato
83 Ducie Street, M1 2JQ, Manchester, Reino Unido
- support@craftamo.com
- craftamo.com
4,2
Muito Bom
278 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
Great quality brushes!
I ordered the Emma Lafavre 12 Days of Christmas and enjoyed it sooo much. The brushes, in particular, are fabulous. I will be ordering a set very soon! The entire box was absolutely beautiful and every item was great quality.
1 de dezembro de 2024
Avaliação não solicitada
Resposta da Craftamo
Hello Debra,
Thank you so much for sharing your wonderful feedback! We’re absolutely delighted to hear that you enjoyed the Emma Lafavre 12 Days of Christmas set. It’s great to know that the brushes, in particular, stood out to you—they truly are a customer favorite! We’re so happy you found the entire box to be beautiful and filled with high-quality items. We take great pride in curating collections that offer both style and function, so it’s fantastic to hear that you were pleased with everything.
Your support means so much to us, and we’re thrilled that you plan to order a brush set soon! Rest assured, we’re here to make your shopping experience as smooth and enjoyable as possible. If you ever have any questions or need help with your next order, please don’t hesitate to reach out. We’re more than happy to assist.
Thank you again for being a valued Craftamo customer. We look forward to welcoming you back soon!
Regards,
Elisa
Customer Happiness Agent
Craftamo
These brushes are the best
These brushes are the best! They hold a great point, bounce back and are superior to any others I have used. They hold water well. They are easy to load with pigment. Once cleaned dry in the point as if new.
8 de janeiro de 2025
Avaliação não solicitada
Resposta da Craftamo
Dear Gwen,
Thank you so much for your wonderful feedback! We're thrilled to hear that you’re enjoying the brushes. It’s fantastic to know they’re holding a great point, bouncing back beautifully, and outperforming other brushes you’ve tried. We're also glad to hear they hold water well and are easy to load with pigment. We agree—the way they dry back to their original point after cleaning is a real plus! We truly appreciate you sharing your experience with us. If you have any further questions or need assistance, please don’t hesitate to reach out!
Regards,
Elisa
Customer Happiness Agent
Craftamo
I recently purchased an Emma Lefebvre…
I recently purchased an Emma Lefebvre Advent Box from Craftamo. I really enjoyed the surprise of finding out what goodie I would get each day. The contents were great and I will use everything. I look forward to the 2025 box!
1 de dezembro de 2024
Avaliação não solicitada
Resposta da Craftamo
Dear Linda,
Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed the Emma Lefebvre Advent Box and the excitement of discovering a new surprise each day. We're glad to know that you found the contents useful and that you're looking forward to next year’s box!
We truly appreciate your support and can't wait to bring even more joy and inspiration in the 2025 edition. If you need anything in the meantime, don’t hesitate to reach out.
Best regards,
Elisa
Customer Happiness Agent
Craftamo
Great experience with this company
I have ordered several things from Craftamo, from outstanding brushes to an exciting month to month painting subscription. My latest purchase was the Advent Calendar from Emma Levbre. It came exceptionally well packaged and beautifully done. I thoroughly enjoyed opening every days box and painting the tutorials. Craftamo has become my go to for creative fun on my watercolor journey.
7 de dezembro de 2024
Avaliação não solicitada
Resposta da Craftamo
Dear Pam,
Thank you for your wonderful review and for being such a valued customer! We're delighted to hear that you’ve enjoyed your experience with Craftamo, from our brushes to the month-to-month painting subscription. It’s fantastic to know that the Advent Calendar from Emma Levbre exceeded your expectations with its exceptional packaging and thoughtful design. We’re so happy to hear you enjoyed the daily surprises and painting tutorials.
Your feedback means the world to us, and we’re honored to be part of your creative journey. If you ever need anything else or have any questions, we’re here to help!
Best regards,
Elisa
Customer Happiness Agent
Craftamo
watercolor painting for a 2nd time
I started watercolor painting for a 2nd time after my husband died 4.5 years ago. 1st experience was in college and I liked very much. I feel like a self taught watercolor painter this 2nd time around. Learning from videos is great but to have the experience of using the artist exact brushes for the WC journey is even better. I chose today’s date because my experiences with WC’s has not stopped, it’s a continuing, learning journey.
7 de janeiro de 2025
Avaliação não solicitada
Resposta da Craftamo
Hi Diane,
Thank you for sharing such a personal and heartfelt review. We're honored that our brushes have become a part of your watercolor journey. It's inspiring to hear that you're continuing to explore and grow as an artist, especially after such a profound life change. Your passion for learning and creating is truly commendable, and we're grateful that our products can play a role in that process.
Watercolor painting is a beautiful, ever-evolving journey, and we're thrilled that you're embracing it with such dedication. If there’s anything we can do to support your continued creative growth, please don’t hesitate to reach out.
Wishing you all the best in your watercolor endeavors.
Warm regards,
Elisa
Customer Happiness Agent
Craftamo
Would not recommend
UPDATE. Craftamo denied my review on their website so BEWARE all the reviews will be positive as they deny truthful reviews. They also tried to have this review taken down but were unsuccessful.
UPDATE-if there was to be a delay due to the postal strike it should have stated so on your website. I understand the strike caused many delays BUT I should have been made aware of this when ordering as the item was for a gift that has still not arrived. Had I known about the delay I would not have ordered. Craftamo still refuses to cover the cost for me to ship the late Christmas themed product back to them from Canada to the UK. As for the cancellation request being denied, I ordered December 1, the item shipped December 31, there was more than enough time for you to cancel the order as requested on December 9 and at least 5 times after that date.
As you can see by the other 1 star reviews, Craftamo has nothing but excuses and does not work with the customer to find a solution suitable for both parties.
Would not recommend. Terrible customer service and unwilling to work with the customer.
Update- ordered December 1 and realized it would not arrive in time for gifting. Asked several times to cancel the order and got little to no response. They shipped the Christmas themed product on December 31, 30 days after ordering. I will now be expected to pay for return shipping from Canada to the UK in order to get a refund. Very disappointing business practices.
28 de dezembro de 2024
Avaliação não solicitada
Resposta da Craftamo
Hello Lainie,
Thank you for sharing your feedback, and I genuinely apologize for the frustration you've experienced. I completely understand your disappointment, especially considering the timing of your order and the holiday season. I want to assure you that we take your concerns seriously, and we deeply regret that this situation has not met your expectations.
The shipping delay you mentioned was unfortunately caused by the Canada Shipping strike, which has impacted many parcels, not just ours. While we always strive to deliver products on time, this strike has been an unforeseen issue that has affected transit times for a large number of shipments heading to Canada, including yours. Please know that this situation was completely beyond our control, and we understand how disruptive this can be, particularly when you were expecting your order for gifting purposes.
In regards to your request for cancellation, I understand the frustration you've expressed. As explained by our Customer Happiness agent, Mau, once an order has been shipped, we are unable to cancel it as it is already in transit. This is our standard procedure to ensure we are consistent with our processes for all customers. However, we recognize that the timing of this shipment, especially considering the Christmas season, has made this situation more difficult for you.
We do our best to provide excellent customer service and ensure that every experience is a positive one, and we truly regret that we’ve fallen short of your expectations in this instance.
Once again, I apologize for the inconvenience, and I truly appreciate your understanding and patience. We value your feedback.
Regards,
Elisa
Customer Happiness Agent
Craftamo
Beautiful,well made brushes that seem…made for the hand12
Beautiful,well made brushes that seem to glide over the painting. They feel good in the hand and hold lots of pigment/water. You won`t be disappointed.
2 de janeiro de 2025
Avaliação não solicitada
Resposta da Craftamo
Dear Francis,
Thank you for taking the time to share your feedback. We are delighted to hear that you are pleased with the quality of our brushes. It’s wonderful to know that they provide a smooth painting experience, feel comfortable in your hand, and effectively hold both pigment and water.
Your satisfaction is our top priority, and we truly appreciate your support. Should you need any further assistance, please don’t hesitate to contact us.
Best regards,
Elisa
Customer Happiness Agent
Crfatamo
Beware Craftamo subscription services!
I chose a 6 month subscription of Sarah Burns paint boxes from Craftamo. The product was lovely - but expensive. Note: you actually choose either "6 month plan" or "12 month plan". Then after 6 months my credit card was charged for another 6 months. In contacting Craftamo, the company stated subscriptions automatically renew. Which means, choosing "6 month plan" on the ordering page, is actually 12 months whether you want the product or not for that long. The website is totally misleading; you have to drill down to find this out. In contacting them the day the charge appeared on my card, they refused to credit me because I did not cancel "in time". Not only was I unaware of this automatic renewal (this factoid could have easily been placed on the main ordering page), no courtesy cancellation reminder was sent to warn you (think: Netflix, PBS, etc. who give you a 30 day reminder). Please beware of this misleading offer!
4 de dezembro de 2024
Avaliação não solicitada
Resposta da Craftamo
Dear Deborah,
Thank you for sharing your feedback.
We're glad to hear that you loved the Sarah Burns Studio Gouache Subscription so far! We truly value all our customers and work hard to provide high-quality, curated art supplies with talented artists like Sarah.
We do apologise for any confusion regarding our subscription payment plans. To clarify, Sarah's subscription is designed as 12 months of Gouache Art Classes, with three payment plans, bill monthly, bill every 6-months (saving 15%) and a pre-paid 12-month plan (saving you a huge 25%). The monthly and 6-month plans do auto-renew at the end of each period.
This is explained in our subscription terms and conditions, and the agreement to this is placed in several places on our site, including below the "Add to Cart" and "Buy Now" button, and in both places we link you to our terms, these placements are required by law, so it's very strict that we include these.
We apologise if this was not clear at first glance. We always strive to ensure transparency, and feedback like yours helps us improve the way we present information to our customers.
To clarify, we do send reminder emails like all the popular subscription services you mentioned, ahead of the renewal date to make sure customers are aware, and you are entitled to reach out before billing to cancel.
We have reached out to you via email to offer you some solutions that you may be happy with - after all, this is a wonderful product, which a lot of value.
We sincerely apologise for any frustration you experienced, and we hope you will consider trying our wonderful subscriptions again in the future. We’re always here to assist and clarify any questions you may have.
Thank you for your feedback and for being a part of the Craftamo community!
Sincerely,
Elisa
Customer Happiness Agent
Craftamo
J ai récemment commandé la boîte de…
J ai récemment commandé la boîte de pinceaux aquarelle de mon enseignante Debbie et tout a été irréprochable
La commande le délai la livraison et la qualité du produit
Je recommande vivement Craftamo
Anne Marie Engeldinger
4 de dezembro de 2024
Avaliação não solicitada
Resposta da Craftamo
Bonjour,
Merci beaucoup pour votre retour positif ! Nous sommes ravis que vous ayez eu une expérience agréable avec votre commande de la boîte de pinceaux aquarelle et que tout ait été à la hauteur de vos attentes, du délai de livraison à la qualité du produit. Votre recommandation signifie beaucoup pour nous et nous sommes heureux que Craftamo ait pu répondre à vos besoins.
N'hésitez pas à revenir vers nous pour vos futurs achats !
Bien cordialement,
Elisa
Agent de Satisfaction Client
Craftamo
Cruelty-free, Eco-friendly Art Supplies
This company offers sustainable products that are cruelty-free and eco-friendly. I use the bamboo brushes and I am very happy with their quality and performance.I will continue supporting this company by purchasing their wonderful products.
9 de outubro de 2024
Avaliação não solicitada
Resposta da Craftamo
Hi Trudy,
Thank you so much for your thoughtful review! 🌿 We’re thrilled to hear that you're enjoying our bamboo brushes and appreciate the quality and performance they offer. It means a lot to us that you value our commitment to cruelty-free, eco-friendly products.
Your continued support means the world, and we can’t wait to help you on your creative journey with more wonderful products.
Thank you for being part of our mission! 💚✨
Regards,
Elisa
Customer Happiness Agent
Craftamo
Love craftamo brushes
Love craftamo brushes. High quality true to description brushes. My new favs! Highly recommend
28 de novembro de 2024
Avaliação não solicitada
Resposta da Craftamo
Dear Mary,
Thank you so much for your fantastic review! 😍 We're so happy to hear that you love your Craftamo brushes and that they’re now your new favorites! It means the world to us that you find them high quality and true to description. Your recommendation means a lot, and we truly appreciate your support.
Keep creating amazing artwork, and feel free to reach out anytime – we’re always here for you!
Regards,
Elisa
Customer Happiness Agent
Craftamo
I have painted using so many brushes
I have painted using so many brushes. I have to say these brushes are so good I don't use any others. Absolutely super products.
3 de dezembro de 2024
Avaliação não solicitada
Resposta da Craftamo
Dear Cindy,
Wow, thank you for such an amazing review! 😄 We’re absolutely thrilled to hear that our brushes have become your go-to choice! It means so much to us that you’re enjoying the quality and performance. We’re so happy our products are making your painting experience even better.
If you ever need anything or have any new creative ideas to explore, we’re here for you. Keep creating, and thank you for being such a valued customer! 🖌️
Regards,
Elisa
Customer Happiness Agent
Craftamo
Sarah Burns gouache subscription boxes…
Sarah Burns gouache subscription boxes are very well presented and the materials are very good quality. The accompanying videos are excellent, very informative and inspiring! If you want to learn how to paint in gouache I would highly recommend these subscription boxes. Sarah is an excellent tutor.
3 de dezembro de 2024
Avaliação não solicitada
Resposta da Craftamo
Hello Mary,
Thank you so much for your wonderful feedback! 🌟 We're so thrilled to hear that you’re enjoying Sarah Burns’ gouache subscription boxes! It’s fantastic that the materials and videos are helping you on your painting journey. Sarah truly pours her passion into every lesson, and we’re so glad it’s inspiring you! 🎨
If you ever have any questions or need further guidance, we’re always here to help. Happy painting, and thank you for recommending us to others! 💖🖌️
Regards,
Elisa
Customer Happiness Agent
Craftamo
A real gem of a company
This is a company that makes you realise there are people behind the logo. Their items are high quality. Communication is good and I always feel I’m a cared for customer.
2 de dezembro de 2024
Avaliação não solicitada
Resposta da Craftamo
Hi Jane,
Wow, thank you so much for your kind words! 😊 We're so happy to hear that you feel valued and well cared for – that’s exactly what we strive for. Knowing that our high-quality items and communication are making a positive impact means the world to us. You’re not just a customer, you’re part of our community, and we’re always here to support your creative journey.
If you ever need anything, don’t hesitate to reach out. We truly appreciate you! 💖✨
Regards,
Elisa
Customer Happiness Agent
Craftamo
Liesel’s Artist Brush Set
Very happy with my purchase of Liesel’s Artist Brush Set. I’m currently using them right now!
10 de outubro de 2024
Avaliação não solicitada
Resposta da Craftamo
Hi Maxine!
🎨 We're absolutely thrilled to hear you're enjoying Liesel's Artist Brush Set! It’s fantastic that you're already putting them to good use. We’re sure they’ll bring your creative projects to life!😊
If you ever need any tips or have any questions, don’t hesitate to reach out. Keep on creating and happy painting! 🖌️✨
Regards,
Elisa
Customer Happiness Agent
Craftamo
Set craftamo x leaubleue
Suite a la réception d'un set de 4 pinceaux sensés être différents, je me suis tout de suite rendue compte que 2 étaient identiques.(Taille 6 au lieu de taille 3)
J'ai contacté le SAV, de prime abord réactif, mais il aura fallut plus de 2 mois d'aller retour afin que le problème soit résolu et la communication réellement fluide.
La qualité des pinceaux est très bien pour le moment je les trouve légers et facile d'utilisation.
PS: Ceci est mon commentaire maj suite à la résolution de mon problème
10 de outubro de 2024
Avaliação não solicitada
Resposta da Craftamo
Hello Mathilde,
We sincerely apologize for the inconvenience and frustration you’ve experienced with your order. We understand your disappointment regarding the duplicate brush and the delay in receiving your replacement. Please know that this was not our intention, and we deeply regret the frustration caused by the situation.
Regarding your case, we did process and ship the replacement brush, but unfortunately, it appears that there was a delay in the shipping process, which is beyond our control. We also understand your concerns about the tracking number, and we are actively investigating the issue with our logistics partners to ensure this matter is resolved promptly.
We take customer feedback seriously, and we are committed to improving our service. Once again, we apologize for the inconvenience, and we appreciate your understanding as we continue to work on resolving this issue.
Please feel free to contact us directly if you need any further assistance.
Regards,
Elisa
Customer Happiness Agent
Craftamo
Top experience
I had a brilliant experience with Craftamo and I would really recommend their services.
My parcel was very well wrapped, quickly sent and the quality of the brushes were as expected: brilliant! Smooth on the paper, and “flexible” enough to paint different styles, from bigger to smaller shapes.
I have also been spoilt as Craftamo waved off the taxes I would have had to pay, being in France, and that I really could not afford on top of the brush set.
Last but not least: very responsive customer service team! I am not used to that in France 😉
22 de outubro de 2024
Avaliação não solicitada
Resposta da Craftamo
Hello Sophie,
Thank you so much for taking the time to share your wonderful experience with Craftamo! We are thrilled to hear that you enjoyed our service and the quality of our brushes.
We take pride in ensuring that every parcel is carefully wrapped and dispatched promptly, so it’s fantastic to know that everything arrived in perfect condition and met your expectations. Our team is passionate about providing high-quality products that cater to various painting styles, and it’s great to hear that our brushes are flexible enough to support your creativity!
We're also delighted that we could ease your experience by waiving the taxes for your order. We understand that every little bit helps, and we're glad to make your purchase more affordable.
Your kind words about our customer service team mean the world to us! We strive to be responsive and helpful, and it’s wonderful to know that we stood out in this regard.
Thank you again for your recommendation! We look forward to serving you again in the future. If you have any further questions or need assistance, please don’t hesitate to reach out.
Happy Painting!
Regards,
Elisa
Customer Happiness Agent
Craftamo
Craftamo is impressive in numerous ways…
Craftamo is impressive in numerous ways like, showcasing & collaborating with talented artists. They also create top quality subscription boxes including professional art products & supplies.
I have purchased numerous items from Emma Lefebvre’s line and most impressed with everything received as well as the gorgeous packaging. I can hardly wait for Emma’s 12 Days of Christmas to arrive.
Thank you for the fantastic customer service and free shipping. Happy Holidays!
25 de outubro de 2024
Avaliação não solicitada
Resposta da Craftamo
Hello there,
Wow, thank you so much for sharing your excitement with us! We’re thrilled to hear that you’re enjoying Craftamo’s artist collaborations and premium subscription boxes. Emma Lefebvre’s line is something we’re incredibly proud of, and we’re so glad her products have impressed you, especially with that extra touch of gorgeous packaging!
We can hardly wait for you to receive Emma’s 12 Days of Christmas too—it’s sure to bring even more joy to your creative journey. Thank you for your kind words and support. From all of us here, we wish you Happy Holidays and look forward to being a part of your art adventures in the New Year!
Happy Painting!
Regards,
Elisa
Customer Happiness Agent
Craftamo
Yay, Craftamo
I’ve ordered items from Craftamo quite a few times. The products have arrived quite quickly considering the travel distance. The products have been wrapped quite well with not one thing damaged.
10 de outubro de 2024
Avaliação não solicitada
Resposta da Craftamo
Hello Ann,
We’re thrilled to hear that you've had such a positive experience with us! Knowing that your orders have arrived quickly and in perfect condition makes our day. We always strive to package our products with care, and it’s wonderful to know it’s made a difference. Thank you so much for your continued support—we’re excited to be part of your creative journey! If you ever need anything, we’re here to help.
Happy Crafting!
Regards,
Elisa
Customer Happiness Agent
Craftamo
Craftamo is a great company
Craftamo is a great company. The products are nice quality and customer service is so helpful and friendly. I have had several orders and each has been carefully packaged and quickly shipped.
9 de outubro de 2024
Avaliação não solicitada
Resposta da Craftamo
Hi Sue,
Thank you so much for your kind words! We're thrilled to hear that you love Craftamo products and that you've had such positive experiences with our team. We take pride in providing high-quality products and thoughtful, efficient service, so knowing we've made each order special means a lot to us. If there's ever anything you need, we're always here to help.
Happy creating!
Regards,
Elisa
Customer Happiness Agent
Craftamo
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.