Great customer service. Safe package and prompt shipment. Amazing Sarh Burns 's brushes , beyond my expectations. The box and the card are lovely , the brushes are stunning and very very very good ! I... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
love the brushes I purchased ( Emma Lefebvre ) and one bamboo brush as well. They have great points and excellent spring. I appreciate the boxed package of the travel brushes with the attractive pai... Ver mais
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I am so happy with the customer service I have received from Craftamo this month! My summers are spent in France and Germany due to my husband’s academic research. I wanted to continue receiving my m... Ver mais
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STILL WAITING: BUYER BEWARE! * August 14th I purchased a watercolor Subscription. * August 15th I tried to cancel. * My cancelation requests were IGNORED. * CRAFTAMO proc... Ver mais
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Detalhes da empresa
Escrito pela empresa
We are Creative, Colourful & Cruelty-Free! We are Craftamo, a passionate and creative art supplies company, who like to do things a little differently. We meticulously research, design and create our products with tremendous attention to detail, so that Craftamo artists worldwide are always hungry for more!
Informações de contato
83 Ducie Street, M1 2JQ, Manchester, Reino Unido
- support@craftamo.com
- craftamo.com
4,2
Muito Bom
278 avaliações
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Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
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This is a reflection on craftamos service not the actual product
Update Dec 2025
After I posted my review
Craftamo did reach out and apologised for the mistake and refunded me the discounted amount.
would this have happened if i didn't write this review I'm not sure.
Everything i said was still true
- they did offer me a discount
- they did still take extra money out of my account without my consent or any form of acknowledgement
I think they should probably email or inform the client they will be taking money for a subscription just so that people are aware and can contact them if they have any issues. I will say when they do contact me they appear to genuinely care and want to resolve any issues but in saying this they recently flagged my review via trust pilot as they feel it contained defamatory content. As mentioned above they still removed money from my account without my consent or knowledge and I have the bank statements to prove this. Nevertheless I have amended my review. I dont think they are fraudulent but they made a grave mistake which cost me alot of money and stress but they have tried their best to remedy this and I am grateful for that.
Oroginal review Aug 2025
I WOULD LIKE TO STATE THAT THIS REVIEW IS PURELY A REFLECTION OF CRAFTAMO SERVICE NOT SARAH BURNS. HER KIT IS AMAZING AND WORTH 10 STARS BUT IM HIGHLY DISPLEASED WITH THE SERVICE FROM CRAFTAMO.
I purchased Sarah Burns box subscription kit in January 2025. I paid the 6 month subscription price which at the time was £224.I enjoyed the kit after a few months hence I contacted craftamo requesting to purchase the full kit in April 2025. craftamo kindly obliged and actually said they would give me a small discount which was great so in April 2025, £180 was taken out of my account . I was pleased I had purchased the whole year and could continue with my lessons.
However in July 2025 craftamo then took another £200 from my account without my knowledge which is just plain outrageous.
I was incredibly confused and angry and had now paid £600 for a kit that at most, was priced around £468 ( this was based on the monthly subscription of £39 pm) . I contacted them and they said they would look into it.
This morning I received a refund of £180.
Although they refunded me, they refunded me the discount they had offered me in ApriI . I mean why even bother offering me the discount in the first place and why are you taking out extra money without my consent. I'm incredibly dissapointed that a company that prides itself on customer service would do this. Its absolutely appalling. To add insult to injury I checked the price of the box subscription and its now been reduced to £ 193 for the 6 months meaning I've overpaid by £38. To some people thats not much but as the uk is in a cost of living crisis, £ 38 would help with me and my families costs.
Craftamo have quite literally lied to me and taken from my account . I don't understand why their pricing varies so significantly from month to month and why they think its ok to offer discounts and then take them back and most importantly to literally take money from people without any form of acknowledgement( an email would have helped).
Im highly dissapointed and I hope they do not do this to other people in the future.
23 de agosto de 2025
Avaliação não solicitada
Resposta da Craftamo
Hi Esther,
First of all, thank you for taking the time to share your feedback with us 🙏 We’re so glad to hear you’re enjoying Sarah Burns’ kit. She truly is an amazing artist, and we’re proud to collaborate with her.
That said, we’re deeply sorry for the frustration and confusion caused by your subscription payments. We want to assure you that we would never intentionally take additional funds without consent, and we completely understand how upsetting this must have felt.
To clarify, the duplicate charge was the result of a billing error on our system, not an intentional action. As soon as this was brought to our attention, we issued a refund to correct the mistake. We truly regret that the refund process also caused further confusion around the applied discount. This was not our intention, and we apologize sincerely for the way it came across.
We will also be refunding the remaining amount to ensure your subscription pricing is corrected in full ✅. Our team is actively reviewing our billing process to make sure this does not happen again.
We would love the opportunity to restore your trust. If you could reach out to us directly at support@craftamo.com, we will make sure to personally review your account and confirm everything is set right.
Thank you again for your honest feedback. It helps us do better. And most importantly, we hope you continue to find joy and inspiration in your art journey with Sarah’s wonderful lessons 🎨✨
Warm regards,
Mau
Customer Happiness Agent
Craftamo
Products are ok, Service and Experience is woeful in Australia
The products are good and Sarah Burns curated excellent boxes with lovely tutorials. Unfortunately the dropshipping format of Craftamo itself has produced a tonne of issues for me. Firstly you can't just buy all 12 boxes for one lot of shipping and shipping to Australia is very expensive with one of the WORST couriers as the only option. I have multiple times now received duplicate products and am still waiting to recieve two boxes that I'm due to get me up to date with the products I should have. The customer service has been frustrating and inadequate. Because it's dropshipping, if your item is returned to the warehouse (due to poor couriers for instance), it will be destroyed which is incredibly wasteful. Wouldn't pay for this experience from Craftamo again.
Craftamo apparently tried to flag my review for harmful or defamatory content but their own response acknowledges my discontent. I am happy to provide evidence of the emails I received and how often I received the incorrect products. I've said nothing untrue in my review.
15 de julho de 2025
Avaliação não solicitada
Resposta da Craftamo
Hi Lucy,
Thank you so much for taking the time to share your honest feedback. We’re truly glad to hear that you enjoy the products themselves and Sarah Burns’ tutorials. It really means a lot to us to know that part of the experience has brought you value.
At the same time, we’re genuinely sorry to hear about the challenges you’ve faced with shipping, receiving duplicate items, and your experience with our customer service. We understand how disappointing and frustrating this can be, especially with the cost of international shipping and the limited courier options currently available to us. We know this isn’t the experience you hoped for when you joined the subscription.
Regarding the missing boxes, I’ve just sent you an email to help resolve this as quickly as possible. Our goal is to make sure you receive everything you’re owed and to turn this part of the experience around for you.
Your feedback helps us see clearly where we need to do better, and we truly appreciate you taking the time to share it. Please know that we’re actively working on improving our shipping process, reviewing how we handle duplicate items, and strengthening our customer service so we can offer a smoother and more reliable experience going forward.
If there’s anything else you’d like to discuss or if we can help in any other way, please don’t hesitate to reach out. We’re always here and happy to help.
Thank you again, Lucy, for being open with us and for giving us the opportunity to make this right.
Warm regards,
Mau
Customer Happiness Agent
Craftamo
Best quality materials, friendly and helpful contact
Each month I am already waiting for the Sarah Burns Box. The brushes for gouache inside are the best, I ever found, the colors are brilliant and the paper is strong and doesn't buckle to much. And the lessons with Sarah give great help and ideas even for me as an advanced painter.
Not everything always works perfect with sending and shipping the boxes, but - hey- we all are human beings and shit happens. For me important in these cases: I always get answers and help from the Craftamo guys and finally it works out fine. Therefore the complete five stars from me!!!
5 de julho de 2025
Avaliação não solicitada
Resposta da Craftamo
Hi Doro,
Wow, thank you so much for your kind words and for sharing your experience with us! 😊🎨
We’re absolutely thrilled to hear how much you love the Sarah Burns Box, especially the brushes, the brilliant colors, and the strong paper. It means the world to us that you find value and inspiration in Sarah’s lessons, even as an advanced painter.
You’re right, sometimes little hiccups happen with shipping, and we truly appreciate your understanding and patience. It’s so encouraging to hear that you feel supported by our team whenever things don’t go perfectly. That’s exactly what we aim for. 💛
Your five-star feedback puts a huge smile on our faces and we can’t thank you enough for being part of the Craftamo family!
Wishing you many more creative and colorful painting sessions ahead! 🌿✨
Warmest regards,
Mau
Customer Happiness Agent
Craftamo
Awesome Brushes, Great Service
Brushes I purchased are called Bloom Wedge Brushes. They are really lovely. So good, I have purchased 6 sets. As a learner they are easy to use, can do many different strokes, go heavy or light touch due to the wedge. Made it easier to follow " Let's paint this" videos put up by Jen on Instagram who I follow. Would recommend them to anyone who likes painting florals, leaves, botanics. Also cannot say enough about how helpful Support (Mau) is in helping out with a problem I was having with my account. She was extremely quick and responsive in fixing up my issue. It has been a pleasure purchasing from Craftamo.
30 de junho de 2025
Avaliação não solicitada
Resposta da Craftamo
Thank you so much for this wonderful review! 🌸
I’m thrilled to hear that you’re enjoying the Bloom Wedge Brushes and that they’ve made your painting experience even more fun and versatile, especially while following Jen’s tutorials on Instagram. It truly means a lot to know they’re helping you explore your creativity with florals and botanicals.
I also really appreciate your kind words — it was my pleasure to help sort out your account issue.
Thank you again for choosing Craftamo and for your trust in us. It’s truly a pleasure having you as part of our creative community.
Happy painting! 🎨✨
Mau
Customer Happiness Agent
Craftamo
I saw an ad for craftamo on Facebook…
I saw an ad for craftamo on Facebook and went to their page and was very impressed with what they had created. I ordered a set of brushes straight away and received them after a while and I am very happy with the brushes. I have thrown away other brushes I have used and now only use these from Craftamo.
1 de abril de 2025
Avaliação não solicitada
Resposta da Craftamo
Hi Micheal,
Thank you so much for your amazing 5-star review!
We’re thrilled to hear that you discovered us through Facebook and that our brushes have become your new go-to tools. It’s truly the best compliment to know that you've replaced your old brushes with Craftamo—we’re honored to be part of your creative journey.
If you ever need anything or have any questions, we’re always here to help.
Regards,
Mau
Customer Happiness Agent
Craftamo
Terrible customer service, mediocre products
I gave this experience 1 star only because the paint and brushes I received were good quality. I had to contact customer support multiple times to be able to view the tutorial and they kept sending me messages about paying for the full year in advance, which I was unable to afford. The shipping costs were expensive and I never received my second box at all. Dan contacted me about my experience and I shared my review with him and my review was not accepted because it was not about the product. So clearly they just want to accept positive reviews. I would never order anything from this company again.
19 de junho de 2025
Avaliação não solicitada
Resposta da Craftamo
Hi Katherine,
Thank you for taking the time to share your feedback. We’re sincerely sorry to hear that your experience did not meet your expectations.
At Craftamo, we pride ourselves on delivering both high-quality products and exceptional customer service. Our team responds to all customer inquiries within 24 hours, and we kindly ask you to check your spam or junk folder in case our responses were filtered there inadvertently.
Regarding the concerns mentioned, we’ve reviewed our records and are currently unable to locate your account based on the information provided in this review. To assist you further and address your concerns directly, we kindly ask that you reach out to us at support@craftamo.com with your order details.
We take all feedback seriously and remain fully committed to doing everything we can to provide a positive experience for every customer. We would greatly appreciate the opportunity to resolve this matter for you.
Best regards,
Mau
Customer Happiness Agent
Craftamo
Brushes ok, service ABYSMAL
The brushes are ok, they look like they are good quality. However, shipping, which was expensive took forever to arrive. Furthermore, the tracking number they provided did not track the package. It only showed on a map my address and the day the package shipped, but no real information or estimated delivery date.
When contacted customer service to inquire about my package, nobody responded. This is despite the fact their automatic acknowledgement says someone will respond within 24hs. I am still waiting for an explanation for the delayed shipping, even though I contacted them at least twice within the last three weeks.
This company does not give me trust.
9 de junho de 2025
Avaliação não solicitada
Resposta da Craftamo
Thank you for taking the time to share your experience. We truly appreciate your feedback and are very sorry to hear about the issues you encountered.
We're glad to hear you’re happy with the quality of the brushes, but we sincerely apologize for the frustration caused by the delayed delivery and lack of proper tracking updates. That’s not the experience we aim to provide.
We’re also extremely sorry that your messages went unanswered. That’s not acceptable, and we are actively reviewing what went wrong in our response process. Your concerns are valid, and we are addressing this with our customer support team to ensure it doesn’t happen again.
We’d love the chance to make this right. If you're open to it, please email us again at support@craftamo.com with “ATTN: Mau” in the subject line, and I’ll personally follow up with you.
Thank you again for your honest review. It helps us improve.
Warm regards,
Mau
Customer Happiness Agent
Craftamo
Quality brushes beautiful box presentation
Placing and receiving my order was seamless, follow up customer service via email is also great. The Craftamo brushes designed by Liesel are absolutely the best brushes I’ve ever used. They are quality made, hold paint excellently, the point on the round brushes makes them so versatile. The box design is so gorgeous. All in all it has been a wonderful purchase experience. I am so pleased with everything! Thank you Craftamo and Liesel.
8 de abril de 2025
Avaliação não solicitada
Resposta da Craftamo
Hi Terrie,
Thank you so much for your lovely message. We’re absolutely thrilled to hear that you had such a seamless experience placing your order and that you’re enjoying the Liesel x Craftamo brushes!
It means the world to us to know that the quality, performance, and design of the brushes have made such a positive impression. Liesel poured her heart into creating a set that artists would truly love, and your feedback is the perfect reflection of that vision.
We’re also glad you appreciated the packaging and follow-up service. Every detail matters to us, and knowing it all came together to create a great experience for you makes it all worth it.
Thank you again for being part of the Craftamo community. If there’s anything we can ever assist you with, please don’t hesitate to reach out.
With gratitude,
Mau
A few reasons why I love Craftomo:
A few reasons why I love Craftomo:
• They have an amazing array of products that are all great quality....and cruelty free!
• They collaborate with well known artists that you may already know and follow, bringing you items/sets that you will only get at Craftomo, and are tested for all of their qualities before you buy them. So you know you're getting quality, not just something they throw their name on.
• The prices are very reasonable, and the sales are even better. I'm always on a budget, and by that I mean I'm broke. I was able to purchase 4 paintbrushes, and could have gotten more, and stayed well within my budget.
• Shipping takes a little longer to get to the US, but the care that they put into their packaging is top notch. None of my brushes were messed up, all of the bristles were still in tact as rhey should have been, and they had them protected enough without being excessive with any unnecessary plastics or packaging items adding to your environmental waste.
• The customer service.....well, that's the best part! They are personable and actually care about your experience. They listen to their customers and it definitely shows!
Give Craftomo a try! You won't regret it!
15 de março de 2025
Avaliação não solicitada
Resposta da Craftamo
Hi Kayla,
Wow, thank you for such a thoughtful and beautifully written message! Reading your kind words genuinely made our day here at Craftamo. 💫
We’re so happy to hear that you appreciate our mission, the quality of our cruelty free products, and the unique collaborations with artists you know and love. We pour a lot of care into everything we do, from product testing to packaging, so hearing that it’s making a difference for you means the world.
And your note about staying on budget while still finding tools you love? That’s exactly the kind of experience we hope to create. Art should be accessible, and we’re proud to help make that possible without compromising on quality.
Most of all, your words about our customer service truly warmed our hearts. We’re here for you, and it means everything to know that you feel heard, valued, and supported.
Thanks again for being part of the Craftamo family. We’re so grateful to have you with us on this creative journey. 💛
With all our appreciation,
Mau
I absolutely love Craftamo!
I absolutely love Craftamo and their paint brushes! They are beautiful and such a joy to use! I love what the company stands for, and hope they are around for a very long time!
2 de maio de 2025
Avaliação não solicitada
Resposta da Craftamo
Hi Crystal,
Thank you for your absolutely lovely message! We're so thrilled to hear how much you love your Craftamo brushes — it truly means the world to us. 🎨💛
It brings us so much joy to know our brushes are not only beautiful but a joy for you to create with. And your kind words about what we stand for, wow, that really touched our hearts. Supporting and inspiring artists like you is exactly why we do what we do.
We’re incredibly grateful to have you as part of the Craftamo community, and with amazing customers like you, we definitely plan to be around for a very long time! 😊
If you ever need anything or just want to share what you’re creating, we’d love to hear from you.
Regards,
Mau
Customer Happiness Agent
Craftamo
Craftamo a selling a set of travel…
Craftamo were selling a set of travel watercolour/gouache brushes designed by my favourite artist Sarah Burns Studio. I saw a You Yube video of Sarah's where she demonstrated how to use these brushes, en plein air and who was selling them, Craftamo. I searched on line and added my name to their list
of prospective buyers as they had run out and needed to produce another run. Within a very short time they got in touch and I managed to buy a set. After which they ran out again. They are very popular and Craftamo have done their very best to keep up with the demand. I received my brushes very quickly as their turn around for orders is excellent. They are a great company and I thoroughly recommend them. Their follow up offers and information are very engaging. And I thank them for their excellent service
25 de março de 2025
Avaliação não solicitada
Resposta da Craftamo
Hi Kathy,
Wow, thank you so much for your kind and thoughtful message! We're incredibly grateful for your support and so happy to hear how much you're enjoying the Sarah Burns Studio travel brush set. Sarah is one of our favorites too, so it’s always extra special to hear when her work and tools connect so well with fellow artists.
It means the world to us that you appreciated the waitlist process, quick turnaround, and follow-up communication. We truly do our best to stay on top of demand while keeping the experience smooth and personal, so your words really affirm that we’re on the right track.
Thank you again for being part of the Craftamo community. If there's ever anything you need or if we can assist with your next creative adventure, just let us know — we’re always here for you!
With heartfelt thanks,
Mau
Craftamo Team 🎨✨
Absolutely perfect
Absolutely perfect. Lovely products. Bought Sarah Burns Studio collection - and I love the brushes. I am impressed with the quality, at affordable prices.
The customer service is impressive, with quick responses and very service-minded. This might very likely not be my last purchase at Craftamo.
30 de abril de 2025
Avaliação não solicitada
Resposta da Craftamo
Thank you so much for your amazing review! 🌟💖 We’re absolutely thrilled to hear that you’re loving the Sarah Burns Studio collection 🎨🖌️ and that the quality and affordability impressed you! 🙌😊
It means the world to us that you felt supported by our Customer Happiness Agent 💌🤝 — we're always here to help! 💬💕
We can’t wait to have you back for your next creative adventure with Craftamo! 🛍️✨💫
With gratitude,
The Craftamo Team 🎨
Unauthorized charges, Incomplete subscription, complicated communications
UPDATE: I have not been charged for another 6 month subscription which I did not authorize nor request nor can I afford at the moment. There is no place in one's account to cancel or update anything except addresses and payments. You have to contact them directly - which, to date, gets you an avalanche of back and forth emails. The website needs severe updating for easier control on the customer's end. If you like the products and wish to invest in this company, I would suggest not keeping a credit card on file after your initial purchase is complete.
Original review: I paid for a 6 month subscription box series from Sarah Burns Studio via Craftamo last August. The cost is $267.99 plus an additional $12.99 per box. Their tracking system is pretty strange as you get charged, are sent a "tracking number" that shows nothing viable you can actually track, and then, 10-14 days later, your package arrives.
For $12.99 a box, it shouldn't take that long. It is difficult to figure out where it originates from. Nonetheless, when I finally got the box, the quality of the materials was good enough, instructions clear...overall, expensive for what you get but you do pay for a guided experience to help your art skills with a favorite artist. It would be far more economical to just buy the materials on your own and use Skillshare or another venue for the learning experience but I thought this would be fun and I could also gift my artsy friend with the holidays coming up (flash forward, box never came I had planned to gift).
My issue is how Craftamo is (not)handling the paid for/missing box ($57.65) - now going on 2 months of just emailing back and forth. UPS/USPS never received it in their system as I already researched with them. The email I was sent stating it was on the way with the tracking number showed canceled. It has been 2 months and all I get are plethora of emails saying "how sorry they are I am frustrated and indeed it was not canceled, we will look into it...but remember, you DID receive Boxes 1, 2, 3, 4, and 6."
It does not take 2 months to resolve a shipping issue. Total to Craftamo: $345.93 ($57.65 per box) which isn't small change for most of us.
Glitches happen but pushing things off while making your customer feel it is their fault, is just bad business. For now, 1 star. If this gets resolved with a refund or they finally send the box, I may upgrade.
Just beware - before you spend a chunk of money on a subscription - this could happen. And it is not that such a shipping glitch could happen (it does and can be resolved in most all cases), it's that you will spend far too much time and effort to resolve it because Craftamo will not.
5 de fevereiro de 2025
Avaliação não solicitada
Resposta da Craftamo
Dear Diana,
Thank you for taking the time to reach out and share your detailed experience with us. I want to sincerely apologize for the inconvenience you’ve faced regarding your subscription box from Sarah Burns Studio. I completely understand how frustrating dealing with such a situation can be, especially when you were looking forward to gifting that box during the holiday season.
I want to provide some clarity regarding the situation. After further investigation with our logistics partner, it was determined that your missing box was indeed lost in transit. This is certainly not the experience we aim to provide, and I regret that it has taken so long to uncover what happened. We typically pride ourselves on ensuring timely deliveries and effective communication, so it is disheartening to hear that we did not meet those expectations in your case.
The tracking system can be quite confusing at times, especially when updates aren’t properly communicated. I understand how this added to your frustration, particularly when you were met with inconclusive updates and the feeling that your concerns were not being adequately addressed. Our aim is always to enhance our customers' experience, and I’m truly sorry that we fell short.
In light of these complications, our team has already initiated a re-shipment of the missing box, and it will be sent to you shortly at no additional cost. We hope this will resolve the issue and give you the guided experience you sought when you initially subscribed. Your satisfaction is paramount to us, and we want to make sure you receive everything you need to enjoy your creative journey.
I want to personally assure you that your feedback is invaluable to us and is taken very seriously. We’re committed to learning from this experience to improve our services and avoid similar situations in the future. It’s crucial for us that every customer feels valued and respected throughout their experience with Craftamo.
I genuinely appreciate your understanding and patience as we work to resolve this matter. If you have any additional questions or concerns, please do not hesitate to reach out directly. Your feedback is vital to us, and we are here to support you.
Thank you once again for your understanding. We hope to turn this experience around for you and provide the service you rightly expect from us.
Regards,
Elisa
Customer Happiness Agent
Craftamo
Great service from Craftamo
Great service from Craftamo, and really nice Emma Lefebvre brush sets! I like doing business with a company that gets out quality products in short order, and it’s wonderful that Emma works with a reliable company like Craftamo.
19 de novembro de 2024
Avaliação não solicitada
Resposta da Craftamo
Hello there,
We're so glad to hear that you're enjoying the Emma Lefebvre brush sets and that our efforts to resolve your previous issue have made a positive impact on your experience with Craftamo. Our goal is to provide high-quality products and exceptional customer service, and it's wonderful to know that we've achieved that in your case.
We're also thrilled to have artists like Emma Lefebvre on board, who share our passion for delivering exceptional art supplies and creative experiences. It's great to see how their products inspire and enable our customers to create, grow, and explore their artistic sides.
If you have any other requests, questions, or simply want to share your creative experiences with us, please don't hesitate to reach out. We're here to support you every step of the way.
Thank you once again for your kind words and for choosing Craftamo as your go-to destination for art supplies and creative experiences.
Warm regards,
Elisa
Customer Happiness Agent
Craftamo
Thank you Craftamo
Thank you Craftamo, for offering high quality beautiful products. I’ve ordered multiple sets of Emma Lefebvre watercolor brushes and her signature metal pallet along with other individual brushes from Craftamo that are truly works of art themselves. When I reached out to customer service to ask a question about some difficulty in tracking one of my orders, they were quick to respond and follow up with me. I am impressed with the company, their quality products and customer service.
16 de janeiro de 2025
Avaliação não solicitada
Resposta da Craftamo
Dear Sherrie,
We're so delighted to hear that you've been thoroughly impressed with our products, especially the beautiful watercolor brushes and Emma Lefebvre's signature metal palette! It's wonderful to know that our high-quality products have found a special place in your art collection.
At Craftamo, we strive to provide the best products and a world-class customer experience. It's customers like you who make it all worth it! Our team is committed to going above and beyond to ensure our customers receive the help they need, and it's heartwarming to see that our customer service team was able to meet your expectations.
Thank you for taking the time to share your positive experience with us. We're grateful for feedback like yours, which helps us grow and improve every day.
As always, we're here to support you on your creative journey. If there's anything else we can do to assist you, please don't hesitate to reach out.
Warm regards,
Elisa
Customer Happiness Agent
Craftamo
Exemplary Customer Service
Thank you, Craftamo, for your exemplary customer service. Whenever I had a problem with an order, you did not hesitate to reach out to solve it. I live all the way in Vancouver, Canada, yet you still took the time to resolve my concerns like a neighbour. I was worried my order hadn't arrived yet after several weeks. After you offered to look into it, the order arrived. Thank you again.
29 de janeiro de 2025
Avaliação não solicitada
Resposta da Craftamo
Dear Amy,
Thank you so much for taking the time to share your positive experience with Craftamo! We're thrilled to hear that you found our customer service exemplary. It’s always our priority to ensure our customers feel valued and supported, no matter where they are located, including all the way in Vancouver, Canada!
We understand how concerning it can be when an order takes longer than expected, and we’re glad we could assist you in resolving your concerns. It's wonderful to know that your order arrived safely.
Your feedback truly means a lot to us, and we appreciate your kind words. If you ever have any further questions or need assistance, please don't hesitate to reach out. We’re here to help!
Thank you once again, and happy crafting!
Regards,
Elisa
Customer Happiness Agent
Craftamo
My go-to brush set!
I have enjoyed Eric Yi Lin's instructional videos for some time. Recently bought his brush set and they have become my "go-to" brushes ever since, surpassing several more expensive sets. They hold a lot of water and maintain a sharp point. Highly recommended.
30 de janeiro de 2025
Avaliação não solicitada
Resposta da Craftamo
Dear Tim,
Thank you so much for your wonderful feedback regarding Eric Yi Lin's instructional videos and brush set! We're thrilled to hear that you've enjoyed the videos and that the brushes have quickly become your "go-to" choice.
It’s fantastic to know that they have surpassed your expectations, even when compared to more expensive sets. The ability to hold water and maintain a sharp point is crucial for a great painting experience, and we're glad our brushes have delivered that for you.
Your recommendation means a lot to us, and we’re excited to share your positive experience with our community. If you have any other thoughts or suggestions, please feel free to reach out.
Happy painting!
Regards,
Elisa
Customer Happiness Agent
Craftamo
Cratamo - Emma Collaboration
I have ordered many Craftamo offerings in the Emma Lafavre collection ( Brush sets, watercolor monthly subscription, & the 12Days box).
In my experience, the cost to content & quality has been wonderful! When I ordered, the shipping time is fairly reasonable…so overall my experience w/ the Craftamo-Emma collaboration has been Excellent.
I look forward to the New Emma subscription boxes when they are released! Thank you!
28 de outubro de 2024
Avaliação não solicitada
Resposta da Craftamo
Dear Sandra,
We're absolutely delighted to hear about your exceptional experience with the Emma Lefebvre collection on Craftamo! It's wonderful to know that you've enjoyed the various offerings, including the brush sets, watercolor monthly subscription, and the 12 Days box. Your kind words about the cost to content and quality ratio mean a lot to us, and we're thrilled that you've found value in our products.
We also appreciate your feedback on our shipping times, and we're glad to hear that you've found them to be reasonable. We strive to provide the best possible service to our customers, and it's great to know that we're meeting your expectations.
Once again, thank you for your loyalty and for taking the time to share your feedback with us. We're honored to have customers like you, and we look forward to continuing to provide you with exciting and inspiring creative products.
Regards,
Elisa
Customer Happiness Agent
Craftamo
Sarah Burns subscription box from Craftamo
I recently purchased Sarah Burns subscription box from Craftamo. The whole process was smooth and easy. My boxes arrived well packaged. The contents of each box was fabulous and well worth the money.
10 de dezembro de 2024
Avaliação não solicitada
Resposta da Craftamo
Dear Noreen,
Thank you for sharing your wonderful experience with the Sarah Burns subscription box from Craftamo! We're delighted to hear that you found the entire process smooth and easy, and that your boxes arrived well packaged.
It’s fantastic to know that you loved the contents and found them to be well worth the investment. We strive to provide our customers with quality items, and your feedback reaffirms our efforts.
If you have any suggestions or feedback for future boxes, we would love to hear from you! Thank you once again for your kind words, and we look forward to serving you again soon.
Regards,
Elisa
Customer Happiness Agent
Craftamo
Satisfaite mais après dédommagment ayant pris du temps
Dédommagement satisfaisant suite à mon litige.
Je modifie donc mon avis mais en laissant mon avais initial plus bas pour la chronologie et historique.
Car je suis satisfaite du dédommagement que j'ai obtenu (un bon d'achat sur une autre commande à hauteur de ce que j'avais dépensé lors de ma précédente commande qui m'avait déçue).
Mais je regrette que la proposition de dédommagement qui m'a été faite a fait suite à mon avis initial sur trustpilot, après mes nombreux mails de plainte restés sans réponse.
Pas du tout satisfaite, litige toujours non résolu !
1/ Frais de port élevés, 2/ délais de livraison longs, et surtout 3/ commande de 2 boites set de pinceaux commandées, 1 boite reçue abimée, 2 pinceaux dans l'autre boite défectueux (bague mal certie sur le manche bois avec alors un large écart entre la bague et le manche bois, et l'autre pinceau des poils abimés).
Après mon 1er mail envoyé avec photo pour faire part de cela (début décembre 2024), renvoi de 2 autres pinceaux de remplacement autres que ceux abimés + avec énormément de retard (reception fin décembre) et sans que je sois tenue informée.
J'ai aussitot renvoyé un mail pour leur dire que ce n'était pas les bons pinceaux. Un seul mail reçu après des relances de ma part pour me dire de patienter... On ne répond jamais également à ma plainte de la boite reçue abimée, malgré ma question répétée à chacun de mes mails.
Résultat : nous sommes le 22 janvier 2025, je n'ai aucune réponse à mes mails de relance, aucune information de leur part, et toujours en attente du remplacement de pinceaux !
Je suis extrêmement mécontente et c'est une très mauvaise expérience !
Ajout au 29/01/25 après réponse de craftamo : Non ce n'est pas vrai mon litige n'est toujours pas réglé ! Pinceaux de remplacement toujours en attente ! Aucune notification d'envoi reçue ! Pas de dédommagement pour la boite reçue abimée...
Des mails envoyés restés sans réponse...
J'attends toujours le service de qualité que craftamo promets.
11 de novembro de 2024
Avaliação não solicitada
Resposta da Craftamo
Dear Olivia,
Thank you for taking the time to share your feedback. We deeply regret that your experience has fallen short of expectations, and we sincerely apologize for any frustration caused by this situation.
While we understand your concerns regarding shipping costs and delivery times, these are factors largely influenced by global logistics challenges and beyond our immediate control. However, we continually work to minimize these impacts and offer the best service possible.
Regarding the issues with your order, we acknowledge that a damaged box and defective brushes were unacceptable. Our team took immediate action upon receiving your initial email in December 2024. Replacement brushes were sent to resolve the matter, though we understand they did not fully meet your expectations. We apologize for the oversight in communication and for the delay caused by the holiday period, which impacted the speed of the replacement process.
We want to assure you that we take your concerns very seriously. Our team is reviewing all correspondence and details of your case to ensure no further delays occur. We are committed to resolving this matter to your satisfaction. Please rest assured that we have already replaced the specific items in question, and have followed up by email about this.
Your experience is not reflective of our usual standards, and we value your patience and understanding as we work to resolve this matter. If you have any further questions, feel free to reach out directly.
Thank you for your continued trust, and we are determined to make this right.
Regards,
Elisa
Customer Happiness Agent
Craftamo
A Experiência Trustpilot
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