Crocs Avaliações 

Terrible customer service. I returned an item and did not receive my refund. They told me my refund would take 10-14 days it’s been over a month and I haven’t received anything. Payment went through paypal but crocs did not give enough info for me to receive my refund.

worst experience ever! They took my money and never sent me the product. They lied about sending the product and never returned my money. Skum and fraude.

Never purchase from crocs only go through Amazon. I had to return a pair of crocs that were to big that purchased from crocs trying to support them and I had to pay for return which cost half the amount of shoes… bloody ridiculous. Amazon way better company bought crocs with them and a same issue return was free… LOVE Amazon… crocs are a croc! Do not order they are a total scam

Do not under any circumstances purchase online from this company. They do sell all of your information to scammers. Trying to get a refund, even after paying the postal cost to send the shoes back, is impossible. I had to go thru PayPal to get a refund. Took 8 weeks only because PayPal intervened. Customer Service not only lies but gives fake accountability refund numbers. DO NOT GET SCAMMED BY THIS COMPANY! STAY AWAY!

My temu order comes faster than this.
Can’t even cancel after one minute of being placed.

I got an email stating my package was next for delivery(day 15… already annoyed) so i decided to wait in the lobby. Then a minute after courier states receiver phone number is not working cannot deliver package.
Courier did not even leave the car as the picture was the building. Not even in any hallway or lobby. Pathetic & lazy.

Go in store if you ever decide to buy crocs if not, don’t even bother

If I could give a zero I would. I ordered slippers for a Christmas gift, I had to return them as they were to small. I received a slip to mail the slippers back and they confirmed that they received it, but I never got my money back! DON'T EVER BUY FROM THEM!

Delivery takes forever! I won't order from this company ever again. Still waiting for courier to pick up to deliver. Stuff from China arrives faster lol

What kind of garbage business is this, the return policy is a complete scam. They don’t return “special edition shoes” but companies like sportchek and softmoc that SELL their special collaboration shoes (eg. the hello kitty crocs) can do a full return perfectly fine, what even is the point of purchasing anything from crocs. You can’t even exchange an order online for a size, you have to pay to get it sent to their address THAT THEY DONT EVEN GIVE YOU ON THE RETURN LABEL, I had to go to Reddit to even get their address. Wasted my money on this garbage, gives you the option to return in store but when you do to the store they tell you they can’t take it. Please go to a reputable business to buy these garbage shoes instead of their own website. Money hungry demons.

I would like to give crocs customer service a 0 … the website says hassle free returns.. why am I still trying to get the remainder of my refund from a purchase back in October and it’s now December … these people lied to me. I went to return crocs so that I can order a size up. Found out I had to pay to ship the crocs back so that was frustrating.. I had to pay $23.66 so I called to complain and I was told to send the copy of my receipt to be reimbursed.. okay great so I did that and got my reimbursement in a good time frame. My refund was $107.03 so when I finally got my refund I was given $83.37 😒 so basically they lied to me. And they are telling me that they cannot send me the remainder because they can’t reopen it but they can give me a 50% off coupon, as if I want to buy from this company again😒.. how does this make any sense ? The supervisor was supposed to call me 2 days ago and I got no call back !! Hassle free returns my ….. ! Worst service ever full of liers!!

Lost my package and say 'Wait more time' with no updates on delivery date. On Crocs web site my order is shown as Delivered!
I see that tracking is still shows "Waiting for carrier pick up" after 5 days. Looks like no one cares.
Support said "wait, how long, we don't know".
I don't know what managers do there, I don't see any reactions on my compliances.

They don't answer on emails.

I tried different ways to connect and writing everywhere. Finally, I reached the manager who helped me in 15 min. Why it was so difficult with the support who work there? Looks like they have a really poor instructions how to resolve the problems

They will fudge up your order and do nothing to fix it unless you give them even more money.

The worst customer service. DO NOT RECOMMEND. I’ll never buy from them again.
I got a pair on sale with a free shipping code and extra discount.
Arrived.
Didn’t fit.
They won’t do exchanges. So was told when I return them they will give me a new code that matches.
Did they? No.
After talking to 3 people I finally got to someone who gave me a better discount and free shipping.
Free shipping didn’t work. was told once item shipped they will refund the shipping.
Did they? No!
After taking to another 3 people I got to someone who gave me the refund….eventually. But after telling me there is NEVER free shipping. But my original order was free shipping and I spent $20.
During this. I sent some emails to them.
Tried to reply. Email bounced back (mailbox full)
Tried again today and my address was blocked. They blocked me!!!

DO NOT RECOMMEND.

Absolutely horrible customer service. DO NOT ORDER ONLINE. I ordered and as soon as I did, I called them to change my order (less than 1 minute after placing the order). They accept no changes, no refunds, and will make you pay shipping even though you ordered a few minutes ago. I truly thought Crocs was a trustable brand, but AVOID THEM AT ALL COST and most importantly DO NOT ORDER ONLINE.

Wish I had read the reviews before ordering on Crocs.ca. I ordered one pair of croc classic clogs, and paid extra for shipping charges. Within a day Crocs.ca made a shipping label with tracking number. (this is easily done in the stores). BUT, the carrier / shipping company showed me the tracking and the parcel was never submitted to carrier. When I contacted Crocs the shoes we ordered are now sold out. I dont want a different pair, and Crocs WILL NOT refund my money. The Crocs rep. kept repeating NO REFUNDS FOR LOST IN SHIPPING!! They refused to acknowledge that carriers clear statements they never received the parcel. It is not lost in shipping when Crocs. ca never send the parcel to the carrier. No shoes, they never shipped the parcel, and no refund!!!

I had a terrible experience with Croc's online customer service. I thought Croc was a reputable business that valued its customers and fans, but I was wrong. I placed an order online using Afterpay, but I didn't receive any confirmation even after a few days. When I reached out to their customer service via chat, I informed them that I had already made the first payment. The agent responded that the order had been canceled without any explanation, saying that it "happens from time to time."

While I was trying to continue the conversation for more clarity, the agent abruptly closed the chat. It felt like being hung up on during a phone call. This kind of treatment is unacceptable from any company, let alone one as well-known as Croc. I do not recommend them and will be taking my business elsewhere. The name CROC will now always have a negative connotation for me.

Awful return process. I was unable to take them to a Cricket store for a refund as it was an online purchase. Being in Canada you have to pay to return items. It cost me $20 to return two pairs. They were received at the Croc Warehouse on July 8th according to my tracking number. Crocs says it takes 10-14 days to have your refund processed. It has been 23 days and my account still says pending refund. I emailed a week ago and nothing. I used the live chat feature and the agent told me that sometimes the banks take longer to issue the refund. When I told him how long it has been he said he will manually input the refund since nothing has happened yet. I was then told upon approval it will take another 10-14 days plus wait time from the bank until I see my refund. It is honestly not worth the hassle buying online. Save your time and money.

I ordered crocs through crocs.ca for my child. According to the tracking info, the shipping company tried to deliver them twice, however no one got into contact with us despite my info being correct. They are currently being returned to the crocs warehouse by the shipping company, and are not an option to purchase again on the website. I won’t be purchasing anything off of the crocs website ever, because the same thing will just keep happening. Whatever shipping company they used just permanently lost them my business.

Horrible sizing and customer service. Ordered croc 2 sizes larger than normal and their still too small. Trying to return, but you have to pay to ship back. Worse, it's almost impossible to find shipping address. Horrible!!

Almost 2 month passed and i never get my money back.

Shipping is sooooo slow and customer service sucks. The customer service is probably the worst I've seen tbh.