I ordered a pair of sweats for my daughter and unfortunately the parcel got stuck with Royal Mail through no fault of the company. When they heard my daughter was going away, they personally hand deli... Ver mais
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Veja o que dizem as avaliações
What a wonderful experience using this company. Honestly if ordering clothes was this easy all the time for my teenage son I'd be ordering daily. The quality of the clothes is incredible very high qua... Ver mais
Ive ordered many things from crooks very recently, and i still will continue to. The quality of the clothes is unbeatable especially at the price. A recent thing i ordered was the V1 joggers and v1 je... Ver mais
More than a month after the order, no goods were delivered. They have sent me several expected delivery dates. Still no delivery. Have requested a refund several times and am being told lie after... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
CROOKSLDN is an independent British streetwear brand making heavyweight fleece, baggy denim, graphic tees and reactive outerwear, cut in oversized, street-led silhouettes and released in drops. Order questions: team@crooksldn.com. We reply within 1–2 working days (Mon–Sat).
Informações de contato
Unit M, Oairo UK Office, Bourne End Business Park, SL8 5AS, Bourne End, Reino Unido
- team@crooksldn.com
- crooksldn.com
4,2
Muito Bom
83 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Fast response to customer support…
Fast response to customer support really good service great product
23 de fevereiro de 2026
Terrible
Terrible. We ordered the jacket in dec 25 and it Dod was shipped and arrive in ten days ans now been told it hasn’t been shipped and then finally get an email saying big it will arrive in aug26 !! Terrible service
27 de fevereiro de 2026
Resposta da CROOKSLDN
Sorry. Being told your jacket had shipped, then that it hadn't, then getting an August date is a mess, and that's on us. If it still hasn't reached you, email your order number to team@crooksldn.com and I'll get you one clear answer. — George, CROOKSLDN
If I can give a 0 star I would
If I can give a 0 star I would. This brand is a complete joke. I never received my order and yall want to write a review. Brand owner barely reply’s to messages.
23 de fevereiro de 2026
Resposta da CROOKSLDN
Yanhao, no order, no proper replies, and then a review request on top of that isn't acceptable, and I'm sorry. If it's still missing, email your order number to team@crooksldn.com and I'll check it myself. — George, CROOKSLDN
Haven’t even got my order after over 2…
Haven’t even got my order after over 2 months
25 de fevereiro de 2026
Resposta da CROOKSLDN
Sorry for the wait, and for how late this reply is. Two months without your order isn't OK. If it's still outstanding, please email your order number to team@crooksldn.com and I'll look into it straight away. — George, CROOKSLDN
Took 3 months to arrive
23 de fevereiro de 2026
Resposta da CROOKSLDN
Jonas, three months is far too long, sorry. Glad it got to you in the end. If anything's wrong with the order, email your order number to team@crooksldn.com. — George, CROOKSLDN
Purchased a puffer jacket for my son in…
Purchased a puffer jacket for my son in December and have waited patiently for it to arrive but it hasn't. Have emailed the company several times at the support email and heard nothing. This isn't good enough. Poor service.
27 de fevereiro de 2026
Avaliação não solicitada
Resposta da CROOKSLDN
Sarah, sorry. Your son's puffer was ordered in December and your emails to support went unanswered, which isn't acceptable. If it hasn't arrived, or anything else is wrong, email your order number to team@crooksldn.com and I'll deal with it with you directly. — George, CROOKSLDN
Great with help and support but took…
Great with help and support but took quite long to get through he parcel
7 de fevereiro de 2026
long delivery but worth the wait
7 de fevereiro de 2026
Wouldn’t even give 1 star!
Wouldn’t even give 1 star!! Just contacted my credit card company for a refund. Item sold as ‘in hand’ and was ordered on 31st December!! Nothing received and no response or update from company. Don’t waste your money
12 de fevereiro de 2026
Avaliação não solicitada
Resposta da CROOKSLDN
Hi Leanne,
It appears that you haven’t placed an order with us before. I’m a bit unsure how we can resolve an issue if there is no existing order to review.
Could you please email more details to crooksldn@gmail.com, so we can better understand the situation?
Still don’t the hoody I ordered on NYE
Thank you for your response. I don’t understand why you didn’t just communicate to everyone with this via email? The initial order email did not state any of the dates you have quoted. I am not the only one to still be waiting. If I do receive the order I will update this review but I feel your company has a lot to learn about customer relationships/communication and running a successful business.
Still don’t the hoody I ordered on NYE. Now have a tracking number (for over a week), but pointless if you don't actually send the item.
Nice try at getting rid of my 1 star review - it got reinstated. I see you managed to get rid of some others and that you’ve been flooded with positive ones over night. Slightly suspect!!
10 de fevereiro de 2026
Avaliação não solicitada
Resposta da CROOKSLDN
Hi Emma,
Thank you for taking the time to leave your review, and I’m really sorry for the inconvenience and frustration this delay has caused.
To clarify the situation: the hoodie you ordered was a pre‑order item, with the product description stating that dispatch would begin on 14th January. We’ve been sending email updates and sharing progress on our Instagram channel to keep customers informed throughout the process. We have also issued store credit to all customers affected accordingly.
Unfortunately, our supplier experienced a significant backlog due to Chinese New Year, which affected the production and dispatch schedule. Although this delay was outside of our control, we completely understand how frustrating it is for you.
The final batch of pre‑orders was dispatched on Saturday, and the tracking number you received will update fully once the courier processes the parcel. Sometimes this takes a little longer during peak periods, but it doesn’t mean the item hasn’t been sent.
Regarding the reviews you mentioned:
- We do not remove customer reviews — any that are taken down are removed by Trustpilot, not us.
- Some customers chose to remove their own reviews after we resolved their issues with them directly.
- The recent 5‑star reviews were left automatically by customers who had their items delivered and received Shopify’s standard review request email.
Best joggers I’ve ever worn
Probably the best joggers I’ve ever worn in my whole life.These have been my grails for over a year and I was not disappointed.Everything from the fit to the comfort is incredible. When I dmed crooks , they were really nice and responded straight away.The website worked perfectly and their garms are amazing.I will continue buying from crooks and they are a top 1 streetwear brand itw ,
Michael
9 de fevereiro de 2026
Avaliação não solicitada
Resposta da CROOKSLDN
Thanks so much, Michael. Hearing that they’ve been your grails for a year and lived up to the hype honestly means a lot. Appreciate you reaching out in the DMs too — always happy to help. Glad the fit, comfort and overall experience hit the mark for you. Thanks for calling us a top streetwear brand, that support pushes us every day (:
I love this brand so much it makes me cry✌️
I love this brand also show when I’ve helped this man buy 2 cars bro responds to msgs ab questions and also creates an ships good quality products that’s why I don’t mind the time it takes to deliver… bc they come perfect I have bought the v1 joggers when they came out I wear them all the time yes I wash them and to have v1 hoodie as well is going to make my cry looking at the mirror in some sexy clothing that I spent way to much money on hit was so worth it bc of the quality and how much I respect this brand
6 de junho de 2025
Avaliação não solicitada
Resposta da CROOKSLDN
This might be one of the wildest (and best) reviews we’ve ever had 😂 Thank you so much. The support over the years — from V1 joggers to the new hoodie — genuinely means everything. I appreciate your patience with delivery and the fact you always trust the quality. Seeing people rock our stuff with pride is exactly why we do this. You're unreal, fr.
I ordered a tee and the joggers and the…
I ordered a tee and the joggers and the hoodie and out of all the different clothing brands I own they are by far the most comfortable and best fitting garms I have ever worn I would highly recommend
9 de fevereiro de 2026
Avaliação não solicitada
Resposta da CROOKSLDN
Thanks for the amazing feedback. Really glad to hear the tee, joggers and hoodie all hit for you, comfort and fit is something we take seriously, so this means a lot. Appreciate the recommendation too (:
Crooks ldn joggers
Great product advertising was very good high quality very reliable although it took a bit of time the team responded very well and were very kind. I recommend completely.
9 de fevereiro de 2026
Avaliação não solicitada
Resposta da CROOKSLDN
Thank you! Really happy the quality and overall experience were solid for you. Appreciate you noting the customer service, we always try to look after everyone as best as we can. And thanks for recommending us, means a lot (:
great streetwear brand
great streetwear brand, amazing quality and cool design, took a little while to ship but expected for these smaller brands. Definitely recommend 💯
9 de fevereiro de 2026
Avaliação não solicitada
Resposta da CROOKSLDN
Thanks for the support! Glad you rate the design and quality. And yeah, shipping can take a little longer for smaller brands, so thanks for understanding. Appreciate the recommendation
V2 JOGGERS
V2 JOGGERS : For the price i paid for; it worth every penny. The quality is amazing, you can tell they took their time with the product & the team were very helpful ensuring i had all my needs managed
Although shipping took its time, I can assure you that it is worth the wait if you want a great pair of uk streetwear joggers
9 de fevereiro de 2026
Avaliação não solicitada
Resposta da CROOKSLDN
Thank you for the detailed review. Really glad the V2s hit the standard you expected, we put a lot of time into them, so hearing it was worth every penny means a lot. Appreciate you shouting out the team too. And yes, shipping takes a little longer sometimes, but thanks for sticking with us. The support never goes unnoticed.
Streetwear kings
such a good brand, quick pre orders and amazing quality
6 de fevereiro de 2026
Avaliação não solicitada
Resposta da CROOKSLDN
Appreciate you! Thanks for calling us streetwear kings. That means a lot. Glad the pre‑orders were smooth and the quality hit for you (:
For the streets
I am more than grateful for the service Crooks London provided. It seems that some people can’t read the fine print on shopify and of course longer shipping time is expected with a growing business. Keep up the good work! All garms are 10/10
1 de fevereiro de 2026
Avaliação não solicitada
Resposta da CROOKSLDN
Thank you so much for the support. Really appreciate you understanding the process, pre‑orders and growing pains come with longer shipping sometimes, but we always try to be as clear as possible. Means a lot to hear you rate the garments 10/10. Big love (:
very good quality and super fast shipping
bought the grey V2 joggers and they came super fast and are amazing quality and fit very well, would definitely recommend
8 de fevereiro de 2026
Avaliação não solicitada
Resposta da CROOKSLDN
Thanks for the review! Glad the V2 greys landed fast and that you rate the quality and fit. Really appreciate the recommendation.
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