Crosspay Avaliações 

309
O TrustScore é 2 de um total de 5

2,1

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Hi.I have used crosspay services for a number of years had no problem but this latest what the company calls on pre-written emails ' technical glitch ' I would think twice to send money through them.I... Ver mais

Avaliado com 1 de um total de 5 estrelas

I still have an amount pending and not received under ref: 1000242540856560 of £222.00 since 10th SEP. PLEASE REFUND ME THIS AMOUNT. I have previously sent an email and received no reply. If you ar... Ver mais

Avaliado com 4 de um total de 5 estrelas

Its great that we have a facebook group for updates and direct contact when we need help or when we have enquiries. But please could you reformat the receipt. It should be Pin Number/reference number... Ver mais

Avaliado com 5 de um total de 5 estrelas

Had an issue with intermediary bank who rejected the transaction. However when it came to send funds again after a week. there was a significant difference in exchange rate. Wilfredo and his C... Ver mais

Detalhes da empresa

  1. Serviço de transferência de dinheiro
  2. Empresa de Software

Escrito pela empresa

Crosspay is a fintech payment platform that allows cross border payments in over 70+ currencies. Payments can be received as bank credits, mobile money or cash pick up in the receiving country. We connect to over 2 billion bank accounts with over 5000+ supported banks. Crosspay’s wide portfolio ranges from our own payment products and services, cross border payments for both personal and business customers, charity payments, consulting services, SaaS. As an emerging leader for digital transformation in the payments industry, we have direct integration with banks and FI’s; and offer a comprehensive, quick, robust and secure digital ecosystems for payments. Our team has a combined experience of over 50 years in the payment industry, having developed some of the most exciting cross border payment products. We believe that there is disruption in the payments industry, and we are constantly trying to innovate to make our customer’s experience better in sending and receiving payments.


Informações de contato

2,1

Ruim

O TrustScore é 2 de um total de 5

309 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

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2,1

Todas as avaliações

(309)

0 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Good customer service

Always helping with query's efficiently and promptly, no delay processing the transaction reaching to beneficiary within minute. Quick response to all time and very supportive and good relationship. The very quick response and friendly process for getting in touch with support. Thank you

23 de maio de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Did not honour promotion and no response

Crossypay did not honour promotion offer and not responding to emails even after a month. Also there are charges for card payments, only bank transfer is not charged for which takes longer. I've found other money transfer apps such as Taptap Send to have better rates and no other fees let alone hidden ones and with money being transferred almost instantly or within hours let alone days with Crosspay. Only wanted to try for the promotion offer which wasn't honoured and definitely won't be using again.

26 de março de 2023
Avaliação não solicitada
logotipo da Crosspay

Resposta da Crosspay

Dear Mo,

We are really sorry to hear that you have had such an experience with us. Kindly share your transaction number or your registered email with us at social@crosspaymt.com as we are unable to see your details/transaction on our system. We would be happy to look into this and give you a call back if you could please respond with the details requested. Have a great day!

Avaliado com 5 de um total de 5 estrelas

It was amazing trustful to do…

It was amazing trustful to do transactions with 100% happy to send money all over with 100%satisfactions really good app with good customer support happy to be a customer of cross pay it's only 5 star for review but i can give 100 , 1000 10000000000 stars for this cross pay app and customer service too

12 de abril de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great company and Trip to Dubai

Great customer service , prompt money transfer , very friendly staff and great service , won a promotion with this company and it was fantastic Trip to Dubai would 100% recommend to all friends and family. Best money transfer service to all countries. 10/10

18 de janeiro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Went to Croydon store

Went to Croydon store, the lady was very rude and arrogant,didn’t have any respect for an elderly customer,told her I was going to complain about her,she said please do and all because I said she didn’t have any time for customers too busy talking on the phone

18 de janeiro de 2023
Avaliação não solicitada
logotipo da Crosspay

Resposta da Crosspay

Dear Arlene, we are really sorry that you had a poor experience with us. We always strive to provide the best service to our customers and we are sorry to hear that you have received a poor support from us. We are looking into this matter with the branch, and in the meantime someone from our team will be in touch with you.

Avaliado com 5 de um total de 5 estrelas

Amazing company

Amazing company, Friendly staff and quick transfers. I have used many other apps to transfer cash but Crosspay is one of the best . Money gets recieved instantly. 5/5 recommended

4 de janeiro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Trusted again and same no trust…

Trusted again and same no trust services. Still waiting for the advisor to call and even spoken to Customer services advisor twice today.

7 de novembro de 2022
Avaliação não solicitada
logotipo da Crosspay

Resposta da Crosspay

Dear Sajeela, we always strive to provide the best service to our customers and we are sorry to hear that you have received a poor support from us. We would be happy to look into this and give you a call back if you could please write to info@crosspaymt.com with the details of your transaction. Have a great day!

Avaliado com 5 de um total de 5 estrelas

Great Customer Service

Had an issue with intermediary bank who rejected the transaction. However when it came to send funds again after a week. there was a significant difference in exchange rate.

Wilfredo and his CrossPAY team resolved the issue fairly and honoured the original exchange rate. Great service and communication all the time. It has reinforced my faith in Crosspay as an great choice when it comes to Money transfers.

Well done 👏🏽!!!!

12 de agosto de 2022
Avaliação não solicitada

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