Very disappointed as my doughnuts were supposed to be delivered yesterday from 7am to 2pm. They did not arrive. Sent two emails yet no answer. About to send my third. Phone number on website is not in... Ver mais
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Veja o que dizem as avaliações
Delicious donuts as always from Crosstown, i brought a box of 6 as a ‘thank you for having me’ visit to friends and they were very well received/devoured! Very easy to order ahead on the website for c... Ver mais
Very disappointed based on previous experiences, turned up in an unbranded box had been bashed about and the Donuts inside stale and dry, complained and got a second box exactly the same. What a shame... Ver mais
My partner has an egg allergy and we struggled to find bakers that cater for allergies. We have crosstown regularly and found out they do tiered doughnuts, so this is as a non brainer for our wedding.... Ver mais
Detalhes da empresa
Sobre Crosstown
Escrito pela empresa
DOUGHNUTS
COOKIES
ICE CREAM
CHOCOLATE
CORPORATE
EVENTS
Crosstown is an award-winning scratch bakery. We roll our dough by hand.
We make all of our jams, compotes, fillings, glazes and toppings in-house, fresh every day, using the finest ingredients we can find to deliver real, honest flavour.
It’s a lot of extra work, but we believe the results speak for themselves.
Quality should never be compromised no matter the quantity, although both can exist at the same time.
We think our doughnuts pair perfectly to specialty coffee, which is why we serve them together where we can.
Informações de contato
London, Reino Unido
- 020 7360 5790
- customerservice@crosstown.co.uk
- crosstown.co.uk
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Always delicious
Quickly delivered and with care. Lovely fresh and delicious doughnuts. Highly recommended.
Beatti was lovely
Beatti was lovely, very helpful and quick. The Donut Bites were delicious.
Naughty, but Nice
These doughnuts are amazing, I cannot fault them, but delivery was poor. The box was left outside my front door, I have a porch and a bell, but they did not knock or leave in then in a safe place.
I just want to rate them 5 stars
I don't want to write a review, I just want to rate Crosstown 5 stars and be done - they were great. I don't know why trustpilot make it harder for their customers to get ratings by forcing people to write reviews like this.
it was an amazing experience
it was an amazing experience. Beattie was wonderful! super helpful. We had the donuts tower, the guests really liked the idea. i think those are perfect for any kind of events really
Why do they persist in advertising delivery to Aberdeen which they don't offer?
I buy Crosstown doughnuts from time to time. I think they're a bit hit and miss but I wanted my sister in Aberdeen to try them as she's vegan. On their website they have a page dedicated to how they now deliver to Aberdeen. There is nothing at all ambiguous about it... it refers to Aberdeen over and over again. But when I clicked to order it told me they didn't deliver there after all. I contacted them and they confirmed they didn't deliver to Aberdeen because it fell outside of their courier's coverage. They said they would take the page down with no explanation as to why it was there in the first place. It's been weeks now and it's still there. What is the point?
Do NOT order nationwide delivery
Do not order nationwide delivery from this company. They use an awful courier who does not respond to enquiries despite being 2+ days late following a ridiculous £9 delivery charge, then Crosstown customer services do not pick up the phone or respond to emails.
Do not rely on them for delivery before an event because there's a good chance you will be left very disappointed.

Resposta da Crosstown
Great donuts and great service
Crosstown Wedding tower
Crosstown supplied a variety of doughnuts as our wedding cake. They provided a mix of vegan and non vegan so we had options for everyone. They delivered as they said they would and the day was perfect. This was way better than cutting up a cake into small pieces, everyone loved them !
Order system really let us down
The doughnuts I'm sure would have been delicious (as Crosstown Doughnuts are always delicious), had there been any in stock! We ordered doughnuts (at 6.54pm) for pick up between 7.30-7.45pm, the order went through on the order system, (money taken, order number provided by email) and my husband set off to drive nearly 4 miles to pick the doughnuts up. Only when he was less than 5 minutes away from pick up, I got a phone call confirming all the doughnuts had sold out and there were none available. (Cue 2 very upset autistic kids...) Obviously my husband had a wasted trip. I can't understand why the online order system is not linked into the stock system.
I sent a message via the website to this effect. I got a systemised email on 26th September (4 days after the money had gone out of our account) confirming the money had been refunded and will be back in our account between 5 and 10 working days....
I really think the online order system needs upgrading to avoid these kind of disappointments.

Resposta da Crosstown
International Order
Ordered them from Australia for my daughter living in the UK. Had no issues ordering and they were delivered as requested. She loved them and said they were deliciois.
Always delicious
They were all great!
They were all great!! Super fun flavors I haven’t had in donuts before, but they were delicious!
Wedding doughnuts
My partner has an egg allergy and we struggled to find bakers that cater for allergies. We have crosstown regularly and found out they do tiered doughnuts, so this is as a non brainer for our wedding. Definitely more fun than a standard cake, it looked absolutely awesome and tasted brilliant, all 80 of them were devoured by all our guests!
Great customer service
Great customer service, great quality product and efficient delivery! We had 500+ very happy attendees at our event.
Website was easy to order on and as I…
Website was easy to order on and as I needed to rearrange the order customer services were brilliant when I got them on the phone as I had no response when I emailed. Recipient was delighted with the doughnuts and they were fresh and delicious.
Very yummy and great service
The whole process was easy and it all went smoothly. The donuts were delicious and everyone loved them!! The display looked great and we had people begging to eat them all day!
What a Show Stopper of a Stack!
Our wedding doughnut tower was incredible! As fresh as they could be and super yummy! (Even after the long drive to our venue in Dorset!!)
All of our guests were astounded and thoroughly enjoyed them to the last crumb, We also cannot fault the communication and care from Beattie and her team!
Thank you all so much for the show stopper!
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