I have to say I have never spoken to anyone all I get is messages via text message asking me to sign a new file when click on the file there is nothing to say what I'm actually signing it's blank no e... Ver mais
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Veja o que dizem as avaliações
A good company to deal with. They fully inform you throughout the process. Never fail to get back to you via email. Communications are first class. Customer service is great. Highly recommend this com... Ver mais
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Emma Nash has been a massive help through a very stressful time with issues with having multiple claims with different companies. Emma was very quick to respond via emails and always gave me suppo... Ver mais
A empresa respondeu
I called to ask a question regarding the new claims against car right offs. Unfortunately Consumer rights solicitors does not offer this service, but instead of closing the call he asked may I give y... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Consumer Rights Solicitors is a law firm specialising in financial litigation. We offer a range of low cost and no-win no-fee services to ensure your consumer rights are protected when taking out credit (e.g. credit cards, loans, mortgages and hire purchase agreements). We specialise in getting customers compensation where it is due, and we provide services to assess and challenge the validity and enforceability of our clients' debts.
Informações de contato
Merchants Warehouse, 21 Castle Street, M3 4LZ, Manchester, Reino Unido
- 0161 464 3509
- info@crsolicitors.co.uk
- crsolicitors.co.uk
4,5
Excelente
372 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
not great with communication at all
I have to say I have never spoken to anyone all I get is messages via text message asking me to sign a new file when click on the file there is nothing to say what I'm actually signing it's blank no emails. I not gonna sign anything I cannot read. Seems dodgy. I have googled them hence why I am writing this. However I cannot say communication is good as this is only the second time I have heard from them in 6 months. So I am not impressed at all and won't be signing anything I cannot read. No point in sending blank files then say sign here, it's not going to happen. Maybe they take on more than they can handle and that could be why some people get a better outcome and relationship with them.
17 de julho de 2026
Avaliação não solicitada
Resposta da Consumer Rights Solicitors
Dear Lisa,
We are sincerely apologetic to hear of this error, and your feelings of your experience with our firm being less than satisfactory.
From what you have described, it sounds like a technical error. We do apologise about this and of course will endeavour to resolve this for you. We can always provide any communication by alternative methods such as email or post, if it’s not accessible in the first method. We would never intentionally send blank documents. Unfortunately, some software are not compatible across different devices, and this is likely what’s cause the documents not be initially visible. If you have any concerns at any stage, we are always contactable to help resolve by phone or email.
Unfortunately, we can not locate a case for you on our system with your username. Therefore, we would appreciate if you could email your case reference, full name, and any identifiable details such as address. As well as the details of your complaint, to info@crsolicitors.co.uk so we may investigate and resolve your concerns.
Kind Regards,
Consumer Rights Solicitors
Uncommunicative!!
Consumer Rights Solicitors have ignored a Data Subject Access Request (DSAR), no response within 28 days, and the formal complaint we sent to them, a further 28 Days. I will now be contacting the Information Commissioner to lodge a formal complaint.
22 de abril de 2026
Avaliação não solicitada
Resposta da Consumer Rights Solicitors
Dear Stephen Williams,
We are sincerely apologetic to hear that you feel your experience with our firm has been less than satisfactory. We would never intentionally ignore, or exceed any client request, especially in relation to a DSAR. This is not a reflection the level of service we aim to provide.
Unfortunately, we can not locate a case for you on our system with your username. Therefore, we would appreciate if you could email your case reference, full name, and identifiable details such as address. As well as the details of your complaint, to info@crsolicitors.co.uk so we may investigate and resolve your concerns.
Kind Regards,
Consumer Rights Solicitors
You're keeping me posted
You're keeping me posted. Therefore your keeping me in the loop. Thanks
27 de junho de 2026
Avaliação não solicitada
Resposta da Consumer Rights Solicitors
Dear Keith Downey,
Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards,
Consumer Rights Solicitors.
A good company to deal with
A good company to deal with. They fully inform you throughout the process. Never fail to get back to you via email. Communications are first class. Customer service is great. Highly recommend this company
24 de junho de 2026
Avaliação não solicitada
Resposta da Consumer Rights Solicitors
Dear Jeff Sharp,
We are pleased to have received your positive feed back and we are delighted to have been able to assist with your claims successful outcome. Thank you for choosing to work with our firm.
Kind Regards,
Consumer Rights Solicitors.
Excellent all round
7 de maio de 2026
Avaliação não solicitada
Resposta da Consumer Rights Solicitors
Thank you very much for providing your positive review. Kind Regards Consumer Rights Solicitors.
Josie was a very pleasant and helpful…
Josie was a very pleasant and helpful person so clear I could understand everything she said which makes a change, extremely lovely voice that made me feel comfortable, she was also very helpful and I left feeling satisfied
26 de maio de 2026
Avaliação não solicitada
Resposta da Consumer Rights Solicitors
Thank you for taking the time to leave your positive feedback. This will be passed onto your case handler. Your feedback is much appreciated, and we are happy to hear we have been able to assist you. Kind Regards Consumer Rights Solicitors.
So far so good
So far so good. Continued communication throughout my claim. No win no fee aswell which I like. Look forward to hearing a outcome soon
Thank you
21 de maio de 2026
Avaliação não solicitada
Resposta da Consumer Rights Solicitors
We are thankful, you have taken the time to provide us with your positive feedback. We are happy to hear, of your satisfaction to date with our handling of your claim. Kind Regards Consumer Rights Solicitors.
This company is the worst I would…
This company is the worst I would advise people to stay well away from them, they have been constantly harassing me regarding a car finance claim which I have no idea about they even sent me an email of a form I signed, which was not my signature I emailed them telling them I have no idea who you are and I'm not interested, instead they send me a email back saying my claim is under way and they will keep me up to date on the progress lol, this company is a complete and utter disgrace.
13 de maio de 2026
Avaliação não solicitada
Resposta da Consumer Rights Solicitors
Dear Lakvire,
We are sincerely apologetic, to see you have felt it necessary to leave a low rating review. It is never our intention, for our clients to feel harassed from any of our correspondence. This is not a reflection of the level of customer service we aim to provide, and we would appreciate if you can contact us directly, to help us resolve these concerns for you.
We are sorry to hear, you do not recall signing up for this claim. We of course can help provide the proof of authority, and audit trail of how your information was received. No action is complete before we have gain sufficient client authority. We complete stringent investigation of any accusations of fraud or misinformation. We would not proceed with your claim, unless we and the claims companies we work with, had sufficient authority in which to act.
We are a regulated firm, which you can verify through our SRA number: 639255.
We work with regulated lead specialist. It’s likely, you signed up for a claim with an organisation of such, through a social media advertisement. All our lead specialist, are registered claims management companies, who generate established client leads for potential finance agreement claims
Please contact us, as soon as possible so we may review your concerns, in line with your case. We can then determine where your details where obtained, and when you signed up for a claim, to and help resolve your concerns, and cancel the claim, if you are no longer interested.
To allow us to resolve your complaint, please phone: 0161 464 3509. Our lines are open Monday to Thursday 9am - 6pm and Fridays 9am - 4pm. Alternatively, please write to us with your concerns by email: info@crsolicitors.co.uk
Kind regards,
Consumer Rights Solicitors.
The reassurance that my problem would…
The reassurance that my problem would be dealt with
18 de maio de 2026
Avaliação não solicitada
Resposta da Consumer Rights Solicitors
Thank you for taking the time to leave your positive feedback. This is much appreciated, and we are happy to hear we have been able to assist you. Kind Regards Consumer Rights Solicitors.
Emma has been the amazing star I needed…
Emma has been the amazing star I needed with my experience, she has supported and guided me so much through my process and I couldn’t be any more grateful to have someone so lovely handling my case. Thank you Emma!
14 de maio de 2026
Avaliação não solicitada
Resposta da Consumer Rights Solicitors
Thank you for taking the time to leave your positive feedback. Your kind words will be passed on to Emma. Your feedback is appreciated, as it's very helpful to assist us to continue to provide a satisfactory claim process. Kind Regards Consumer Rights Solicitors.
Excellent customer service Josie Holman
My correspondence with Josie Holman via phone and email was nothing short of excellent customer service. She was knowledgable, gave me confidence in her approach and most importantly was empathic to my circumstances. Excellent customer service - thank you Josie!
13 de maio de 2026
Avaliação não solicitada
Resposta da Consumer Rights Solicitors
Thank you for taking the time to leave your positive review. Your kind words will be passed on to Josie. Your feedback is appreciated, and very helpful for us. Kind Regards Consumer Rights Solicitors.
I have been trying to get an update…
I have been trying to get an update from them for over 6 months. When I email them, they simply don't reply. Last time I had to call, but still couldn't get anything out of them.
I would like to know if the claim is still live, whether it is positive or negative
12 de maio de 2026
Avaliação não solicitada
Resposta da Consumer Rights Solicitors
Dear Mark Brown,
Thank you for your providing you feedback. The concerns you have raised have been read and noted. We are sorry to see you have felt it necessary to leave a negative review. This is not a representation of the level of customer service we aim to provide.
To allow us to resolve your complaint, please phone: 0161 464 3509. Our lines are open Monday to Thursday 9am - 6pm and Fridays 9am - 4pm.
This company are total joke and do…
This company are total joke and do nothing but harass you and threaten you with you will pay the court costs if you don’t turn up 2 court . Avoid them all cost.
8 de maio de 2026
Avaliação não solicitada
Resposta da Consumer Rights Solicitors
Dear Adam,
We are sorry to see you have felt it necessary to leave a negative review. It is never our intention, for our clients to feel harassed or threatened. We always aim to provide a clear level of communication, and we are disappointed, if you feel this is not the experience you've had.
Please contact us, as soon as possible so we may review your concerns, in line with your case. so we may determine why you have been advised of any costs, and help resolve this.
To allow us to resolve your complaint, please phone: 0161 464 3509. Our lines are open Monday to Thursday 9am - 6pm and Fridays 9am - 4pm. Alternatively, please write to us with your concerns by email: info@crsolicitors.co.uk
Jodie was very helpful today,lovely to…
Jodie was very helpful today,lovely to talk to
7 de maio de 2026
Avaliação não solicitada
Resposta da Consumer Rights Solicitors
Thank you very much for providing your positive review. Kind Regards Consumer Rights Solicitors.
Emma Nash - great service.
I dealt with Emma Nash who handled a complaint for me, she showcased empathy, listening to my concerns regarding my mother’s vulnerability, she took accountability and provided a quick and measured approach to a delicate situation. Her customer service was outstanding and was a credit to her organisation.
7 de maio de 2026
Avaliação não solicitada
Resposta da Consumer Rights Solicitors
We are pleased to hear of your positive experience with our firm, and your kind words will be passed on to Emma. Thank you for taking the time to leave a review. Kind Regards Consumer Rights Solicitors.
Thank you for the great service you…
Thank you for the great service you gave me great guys helped me All the way.would advice anybody to go to them.
1 de maio de 2026
Avaliação não solicitada
Resposta da Consumer Rights Solicitors
Dear Gail, thank you for your positive review, your kind words are much appreciated. Kind Regards Consumer Rights Solicitors.
Prompt and an efficient service.
Emma was extremely helpful and knowledgeable of my case. She followed up our calls by issuing helpful emails promptly.
30 de abril de 2026
Avaliação não solicitada
Resposta da Consumer Rights Solicitors
Dear Mr Rees,
Thank you for providing your feedback, this is greatly appreciated. Kind Regards Consumer Rights Solicitors.
A totally professional and efficient…
A totally professional and efficient Company, Emma Nash guided me through my miss selling Motor finance claim and resolved any issues quickly and offered important advice where necessary, if you are thinking of making a claim I would highly recommend Consumer Rights Solicitors.
24 de abril de 2026
Avaliação não solicitada
Resposta da Consumer Rights Solicitors
Thank you very much for providing your positive review. Your feedback is very much appreciated and continues to help us provide an effective claim process. Your kind words will be passed on to Emma. Kind Regards Consumer Rights Solicitors.
Scammers
This so called legitimate solicitors company sends threatening and unsolicited emails to people who have never signed up for their car finance reclaims service.
For anyone who this has also happened to, they can easily be reported to Solicitors Regulation Authority. This can be done on the SRA website.
Hopefully enough people doing this will shut them down.
23 de abril de 2026
Avaliação não solicitada
Resposta da Consumer Rights Solicitors
Dear client,
We are sorry to hear of your concerns, where you have felt it necessary to leave a negative rating.
To confirm, we are in now way 'scammers'. We do not want you to feel you have been misled in anyway. We are a regulated firm, which you can verify through our SRA number: 639255.
We work with similarly regulated lead specialist. It’s likely, you signed up for a claim with an organisation, who are a registered claims management company, who generate established client leads for potential finance agreement claims.
No action is complete before we have gain sufficient client authority. We complete stringent investigation of any accusations of fraud or misinformation.
We would not proceed with your claim, unless we felt we, and the claims companies we work with, had sufficient authority in which to act.
We will be able to provide you with the signed consent you had completed to instruct us on this claim. As well as provide confirmation, of how your claim was provided to our firm, and the exact details of how and when you signed up for a claim.
Your user name does not contain enough information, to locate an account for you on our systems. We would therefore appreciate if you could contact us directly, so we can further investigate your concerns, and resolve the issues you have raised, in line with our complaints procedure.
Please contact us by email info@crsolicitors.co.uk or by phone 0161 464 3509 at your earliest convenience. Kind Regards Consumer Rights Solicitors
Emma Nash has been a massive help…
Emma Nash has been a massive help through a very stressful time with issues with having multiple claims with different companies.
Emma was very quick to respond via emails and always gave me support and advise when needed..
The company have also been kind to cancel some of my claims for free, which was very appreciative of them.
Once again I cannot fault the quick responses to all emails and to Emma Nash who has made this process so much better for me.
8 de abril de 2026
Avaliação não solicitada
Resposta da Consumer Rights Solicitors
Thank you for taking the time to provide us with your positive review. We appreciate you taking the time to do so, and your kind words will be passed on to Emma. All reviews are helpful, so we can continue in future, to provide similar positive experiences for our clients. Kind Regards, Consumer Rights Solicitors.
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