CuddleCo Avaliações 156

Lovely product. No issues putting it all together. Quality material and I already know it will last long.

So quick. Ordered before midday and it was delivered the following morning!

I received only one of the two items I ordered without explanation and pre warning

Lovely mattress, good quality and quick delivery

Ordered a trike for my child’s first birthday and can’t wait to put it up. Can’t comment on the actual product, but it was easy to order and delivered swiftly!

Great product, easy to put together and exactly the way it looks online. Shop forgot to ship my entire order, so had to wait another week to have it complete. As soon as I contacted them, they shipped the missing item next day delivery.

Poor material mattress, unsafe for baby, not chance to return after checking the mattress! So disappointed and not recommended
Don’t waste your money

Ordered a Liki Trike S5, it's too small for a two years old, so we needed to return it back. The company comes with all different excuses not to issue the refund. We will go to a 'small claims court' now...
Do not use this company, customer service is useless!

They originally sent us the wrong part of the cot bed but resolved it very quickly

Ordered cotbed and mattress for when our baby Grandson visits. Great quality, easy to assemble, delivered on time.

So far all happy with experience and products ordered. When I placed my order for a three piece nursery set and a mattress I was texted that night to confirm a delivery date. Items arrived on expected date minus one box, which the courier immediately told us about and said it should arrive the following day. It didn't so I contacted cuddle co who were quick to respond and contacted the courier company. It appears the missing item had been lost so cuddle co have arranged for a replacement to be sent on another day of my choice and have upgraded the delivery free of charge to the 2 person room of choice delivery. I have only just started to put together the furniture (minus the wardrobe due to the missing box) but so far I am very pleased with the quality of the product for the price.

I would put zero but that’s not an option!! Ordered furniture £850 I’ve had to chase this company up regarding updates you get zero communication. Customer service team shocking can only email and you get a different person each time and you have to go through the same things over and over again.
I received a text with available days for delivery, I responded and a text confirmation was sent yet no delivery was made!! I still don’t have any furniture, customer service have no clue what to do. Never ever order from this company it’s the worst company I have ever ordered from.

Quick delivery and easy transaction thank you!

Item arrived on time, as described, good quality product, would recommend

Great product, great delivery and service. Good quality.

Ordered a cot - the holes didn’t line up so couldn’t assemble it. Second cot arrived and I had another similar issue. Third time lucky and cot assembled without any issues - I wasted lots of time.

They sent me a free product as compensation - I had quality issues with assembling this product too.

Can’t make calls to customer service - very frustrating.

Would never order from this company again.

Hire a delivery service that offers times to accommodate customers that work full time.
I had a member of your customer service team email me, basically saying that they can only deliver on days I am at work and can’t get off. They said they can deliver the next day if I replies by 4pm which I did. I haven’t heard back any confirmation of the delivery is coming or not. I don’t expect to be told to email back by a deadline only to have the deadline your staff set ignored and no correspondence following this. Unacceptable.

Looks great
Baby sleeping well
Fits Cot perfectly

Order with caution. You pay for them to post the item to you AND you also pay if you want to return it. I ordered a £15 item and because its not right, have wasted approx £8. And because they don't partner with a delivery company, you are left footing even more money to track the parcel, or paying less and hoping it arrives. Quick response on customer service, although annoying that you have to email them to request a return!