Needed a topper fairly urgently to improve the tired mattress on a chair bed when family came to stay. I ordered a custom size memory foam topper which fit the bed perfectly and made it a lot more com... Ver mais
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Veja o que dizem as avaliações
A great service with good instructions on measuring the bed for mattress. It gave me more confidence the mattress would fit. Delivery was as described in timeliness and the mattress fitted perfectly.... Ver mais
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Had to wait a little bit longer than expected for delivery but the mattress and its cover look brilliant. Work still in progress with the conversion so we haven't slept on it yet. Feels as if it's go... Ver mais
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From the simple ordering online of my custom order and the very prompt comformation of my order I was very happy. I ordered our topper to go on top of our camper bed/seating cushions. It made a w... Ver mais
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Detalhes da empresa
Escrito pela empresa
Our custom-made mattresses are available in any shape or size and can be delivered to any location in the UK within 5-7 working days. Simply input your desired dimensions into our online mattress builder, and once confirmed, we'll produce and deliver the mattress directly to your home.
Informações de contato
Unit 1C, Guardian Road, NR5 8PF, Norwich, Reino Unido
- 0333 011 3493
- orders@custom-mattress.co.uk
- custom-mattress.co.uk
4,8
Excelente
262 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great service from ordering to…
Great service from ordering to delivery. Excellent quality mattress custom sized for our camper van. Thank you.
1 de maio de 2025
Resposta da Custom Mattress
Hello!
Thank you for taking your time to leave a review - we are thrilled to hear that everything went smoothly from ordering to delivery and that you are happy with the quality of your custom mattress.
Enjoy your travels and if you need anything from us in the future please do let us know!
Best wishes,
Custom-Mattress
Fantastic customer service
Fantastic customer service, catered to our needs brilliantly with fast replies and help via email. Would definitely purchase from this company again
30 de abril de 2025
Avaliação não solicitada
Resposta da Custom Mattress
Hi Dan!
Thank you so much for taking the time to leave us a review and for your kind words.
We are delighted to hear that our team could assist you so quickly. It means a lot to know that you'd choose us again and we look forward to helping you whenever you need us.
Best regards,
Custom-Mattress
Great mattress,shaped to fit nicely
22 de abril de 2025
Resposta da Custom Mattress
Hello!
Thank you for taking the time to leave a review. We're really glad to hear the mattress fits nicely and that you're happy with it.
We appreciate your support. If you need anything from us in the future then please do let us know!
Best wishes,
Custom-Mattress
Really good service
Really good service, good description on how to measure for new mattress.
Delivered on time.
22 de abril de 2025
Resposta da Custom Mattress
Hi Rob,
Thank you very much for taking your time to leave a review - we are so happy that you are pleased with the service and that you found the measuring guide clear. It's great to know your delivery arrived on time.
We appreciate your support and hope you enjoy your new mattress. If you need anything from us in the future please do let us know!
Best regards,
Custom-Mattress
Excellent service from start to finish.
Excellent service from start to finish.
Great quality product at an amazing price.
10 de abril de 2025
Avaliação não solicitada
Resposta da Custom Mattress
Hello,
Thank you very much for taking your time to leave a review and for your kind words!
We're thrilled to hear that you had a great experience and that you're happy with the quality and value of your mattress.
We appreciate your support and if you need anything at all in the future then please do let us know!
Best regards,
Custom-Mattress
Be careful about ordering a bespoke mattress
I was looking to order a replacement mattress for my daughter's bed. I found some companies selling them online but wasn't happy with the depth as most were under 13cm. So, I thought it would be best to order a custom size mattress as I already had the dimension as far as width and height was concerned and it was a simple replacement of a European Toddler bed mattress, size 80cm x 180cm. I first looked into 3 companies selling them online including efoam.co.uk and customsizebeds.co.uk and of course www.custom-mattress. I ordered a bespoke mattress with www.custom-mattress as it had good reviews on Trustpilot (although I am aware that Trustpilot gets paid by companies so it can be impartial or selective in publishing reviews at times).
The original order was correct with the dimension of 80cm x 180cm. Order was made on 11/03/2025. I received the mattress on 22/03/2025, size 81.5cm x 180.5 cm which was not what I ordered and clearly was bigger. Prior to and also shortly after placing the order I also clearly stated to them in bold that it was a replacement mattress and that my old mattress size was 80cm x 180cm. What concerned me most is that this company refuses to acknowledge the blunder they made and consider fixing it, instead, they were coming up with all sorts of reasons and excuses, even attempting to charge me £100 for taking the mattress back for reworking/delivery. They stated that in their terms and condition which they emailed me on the day of order it stated about some 2cm tolerance, however, I swiftly pointed out that the link never worked and even provided them a screenshot evidence of it. Think twice before ordering from them. Thankfully, I ordered it with a credit card so I have logged a Section 75 claim for it as the item is not as per order/described.
22 de março de 2025
Avaliação não solicitada
Resposta da Custom Mattress
Hi Shah!,
Thank you for reaching out and taking the time to leave a review.
We appreciate the opportunity to clarify the £100 charge we discussed during our call. This is a subsidised cost that covers the collection of your mattress, reworking it to the adjusted dimensions, producing a new cover, and delivering it back to you. The full cost of this process is actually higher, but we wanted to offer this as a way to assist you.
At the time of purchase, you confirmed that the dimensions of 80cm x 180cm would perfectly fit your bed frame. Our online measurement guide recommends leaving a 1cm gap on each side of the mattress for ease of fitting and to accommodate bedding. However, after reviewing the images of your bed frame, we have both acknowledged that 80cm x 180cm may not fit as intended, and an adjustment to approximately 79cm x 179cm would be necessary. This differs from the dimensions originally confirmed in your order.
Additionally, as stated in item 6:3 of our terms and conditions, we operate within a manufacturing tolerance of up to 2cm on both the width and length of our products. This is in accordance with BS1334 legislation and ensures industry-standard production processes. While no mattress will be produced to the exact millimetre, these tolerances are in place to ensure quality and consistency.
We also want to take a moment to address your comment regarding Trustpilot reviews. We do not pay for reviews, nor do we have any influence over which reviews are published. All of our customer feedback is genuine, and we encourage honest experiences from our customers—both positive and negative—as they help us improve our service and products.
We believe the solution offered is a fair way to ensure your mattress meets your needs. Please let us know if you have any further questions or if there’s anything else we can assist with.
Best regards,
Custom-Mattress
Speedy service and a helpful telephone…
Speedy service and a helpful telephone query resolved quickly.
10 de março de 2025
Resposta da Custom Mattress
Hi Kent!,
Thank you for taking the time to leave a review - we are so happy that you are pleased with the customer service that you received when ordering your custom mattress.
If you need anything from us in the future please do let us know!
Best regards,
Custom-Mattress
It was Great
4 de março de 2025
Resposta da Custom Mattress
Hi Rick!,
Thank you for taking the time to leave a review - we are so happy that you are pleased with your shopping experience.
If you need anything from us in the future please do let us know!
Best regards,
Custom-Mattress
Resposta da Custom Mattress
Hi Gary!,
Thank you for taking the time to leave a review - we are so happy that you are pleased with your shopping experience with us.
If you need anything from us in the future please do let us know!
Best regards,
Custom-Mattress
Fast and efficient service from start…
Fast and efficient service from start to finish, ordering 3 custom mattresses for our boat.
21 de fevereiro de 2025
Resposta da Custom Mattress
Hi!,
Thank you for taking the time to leave a review - we are so happy that you are pleased with your shopping experience and the customer service provided.
If you need anything from us in the future please do let us know!
Best regards,
Custom-Mattress
Great workmanship and great…
Great workmanship and great communication throughout great people to do business with very satisfied with the final product
27 de fevereiro de 2025
Great mattress
Excellent service. Ordered a custom size mattress on Monday and it was delivered on the Saturday. Much quicker than the time frame given, which we are pleased about. Mattress looks good quality and feels comfortable. I like that I received a follow up email after my order, with a diagram containing the measurements for me to confirm it was the correct size before being made. Overall happy customer 🙂
1 de março de 2025
Avaliação não solicitada
VW Campervan bespoke mattress.
Considering the complexity/shape and constant measurement changes of our bespoke mattress, the finished product was excellent, it fits like a glove into every bit of space in our campervan it was designed for. I would highly recommend this company as they have a 1st class service with a 1st class product.
21 de fevereiro de 2025
Avaliação não solicitada
First night in the motorhome with the…
First night in the motorhome with the mattress , climbed in to bed and immediately felt amazing I slept so well
The mattress I ordered was 20 cm with gel
It was made so well and delivered on time ready for my trip
Yes I would order again from this company really easy to deal with
14 de fevereiro de 2025
Easy to order
Easy to order, very fast delivery and the mattress fits well. Great service and very reasonably priced.
14 de fevereiro de 2025
Absolutely delighted with purchase of…
Absolutely delighted with purchase of made to measure mattress for my camper van. Ordering process was simple and manufactured and delivered super fast. Many thanks to the team for the product and communication along the way.
21 de fevereiro de 2025
Avaliação não solicitada
Great service.
Great service.
Wish we’d done it years ago, waking up with aches and pains a thing of the past.
Very happy with our new mattress.
23 de janeiro de 2025
Good communication
Although it arrived slightly later than initially thought, it was only two days and the communication regarding this was excellent. Mattress is very comfy (memory foam, firm). Would highly recommend!
16 de janeiro de 2025
Took alot longer than we were told did…
Took alot longer than we were told did not get good update just got told to wait
8 de janeiro de 2025
Perfect mattresses
The mattresses we ordered are perfect.
Correct size and both are so comfortable.
The company were brilliant to deal with both by email and phone.
Would highly recommend.
5 de dezembro de 2024
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