Needed a topper fairly urgently to improve the tired mattress on a chair bed when family came to stay. I ordered a custom size memory foam topper which fit the bed perfectly and made it a lot more com... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
A great service with good instructions on measuring the bed for mattress. It gave me more confidence the mattress would fit. Delivery was as described in timeliness and the mattress fitted perfectly.... Ver mais
A empresa respondeu
Had to wait a little bit longer than expected for delivery but the mattress and its cover look brilliant. Work still in progress with the conversion so we haven't slept on it yet. Feels as if it's go... Ver mais
A empresa respondeu
From the simple ordering online of my custom order and the very prompt comformation of my order I was very happy. I ordered our topper to go on top of our camper bed/seating cushions. It made a w... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Our custom-made mattresses are available in any shape or size and can be delivered to any location in the UK within 5-7 working days. Simply input your desired dimensions into our online mattress builder, and once confirmed, we'll produce and deliver the mattress directly to your home.
Informações de contato
Unit 1C, Guardian Road, NR5 8PF, Norwich, Reino Unido
- 0333 011 3493
- orders@custom-mattress.co.uk
- custom-mattress.co.uk
4,8
Excelente
262 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
We had a custom made mattress made for…
We had a custom made mattress made for our son's small box bedroom and it fit perfectly, really good quality would highly recommend this company
5 de dezembro de 2024
Really happy with the mattress and the…
Really happy with the mattress and the service and help with sizing it’s fits the caravan perfectly 😊
14 de novembro de 2024
Quick service and delivery but got the…
Quick service and delivery but got the measurements wrong first time but quickly sorted out and mattress very comfy 😀
19 de novembro de 2024
Overall
Overall, my experience with Custom Mattress from custom-mattress.co.uk was mixed. The process of ordering custom mattresses was straightforward, and I appreciated the hand-drawn sketch for size confirmation. The mattresses were comfortable, and the included removable cover was a nice bonus. However, delivery scheduling could be improved, as I faced issues with the timing. Service and product were satisfactory, earning a solid three stars.
11 de novembro de 2024
Avaliação não solicitada
Waited almost a month for matress
Waited almost a month for matress, in the end it appears the delivery company lost the original matress, no discount or reduced price offered after this
13 de novembro de 2024
Great service
Great service. I had an email to confirm the size. The mattress is excellent quality.
12 de novembro de 2024
Mattress 5 stars, communication, a little delayed
I wouldn't say communication was great, a little delayed, messaged me to say it's in production, when in fact it was in my house 😁
Mattress itself we can't fault, needed to shorten a double mattress to fit a particular gap in my daughters bedroom. Delivery great, and not overly heavy, fits perfectly and daughter is happy, that's good enough for me 😊👍
9 de novembro de 2024
Avaliação não solicitada
Brilliant
Brilliant come exactly the right size, in the time stated and very comfortable, will use again when I need my next one
25 de outubro de 2024
Excellent communication with this…
Excellent communication with this company and speedy delivery. Our mattresses are excellent and fit really well. We had a difficult size for one of our motorhome mattresses, but Custom mattresses made our mattress exactly the size and shape that we needed. Would definitely recommend.
16 de outubro de 2024
Excellent service
Excellent service. Mattress topper was an exact fit. Delighted
23 de outubro de 2024
Excellent efficient service
Excellent efficient service. Product is spot on and fantastic. My daughter loves the comfort with the new mattress
8 de outubro de 2024
Resposta da Custom Mattress
Hello, Nicky!
Thank you so much for your kind review! We're thrilled to hear that you had an excellent and efficient experience with our service, and that your daughter loves the comfort of her new mattress.
Your feedback is greatly appreciated, and if you ever need any assistance or have any questions in the future, feel free to reach out to us. We're always happy to help!
Kind regards,
The Custom-Mattress Team
My mattress was left outside on a day I…
My mattress was left outside on a day I requested it wasn’t, mattress missing and no longer getting a response.
8 de outubro de 2024
Resposta da Custom Mattress
Hi, Alice!
Thank you for your feedback, and I sincerely apologise for the inconvenience you’ve experienced.
Upon reviewing the details, we can confirm that your mattress was dispatched on a Friday using a next working day service. Unfortunately, the courier unexpectedly attempted delivery on a Saturday, which was outside of the day you requested. You should have received a text notification regarding this delivery attempt.
As discussed in our previous phone and email conversations prior to this review, we are actively looking into this matter. We’ve already provided the proof of delivery, which you have confirmed is your property.
To assist us in raising a dispute with the courier, if you believe that the item may have been taken by someone else, we recommend reporting the issue to your local authorities as a possible theft using the brief survey provided to you.
We have provided the link to report this, however we have yet to receive this information from you.
If the item is located or any further updates arise, please do let us know right away. We appreciate your cooperation and understanding as we work to resolve this matter as quickly as possible.
Thank you again, and I look forward to hearing from you.
Kind regards,
The Custom-Mattress Team
Great customer service and guidance…
Great customer service and guidance great advice mattress arrived true to measurement a great service totally happy Fitz perfectly Nice and comfortable would Well recommend them?
8 de outubro de 2024
Resposta da Custom Mattress
Hello, William!
Thank you for your wonderful review!
We're so glad to hear that you had a positive experience with our customer service team and found the guidance and advice helpful. It's fantastic that your mattress arrived true to the measurements and fits perfectly, and we’re delighted to know it’s comfortable for you!
Your recommendation means a lot to us, and we truly appreciate your kind words. If you ever need any assistance in the future, please don’t hesitate to reach out.
Kind regards,
The Custom-Mattress Team
Great company, great mattress, great price!
From start to finish the process was really easy ordering a custom sized set of mattresses for my van conversion sofabed. A nice touch I thought was a nice little hand drawn sketch they email you after you order so you can double check you're happy with the sizes, just don't forget to confirm the sketch they send you is fine so they can start production.
The mattress itself was a lot more comfortable than I expected as I went for the 10cm memory foam as its just a sofabed, I have now ordered the main bed mattress as a 16cm cool mattress and I am very excited to see how nice that will be! The mattress came with a great removable cover which with other companies is extra so very happy with my order. Would definitely recommend.
8 de outubro de 2024
Resposta da Custom Mattress
Hello, Drew!
Thank you so much for taking the time to leave such kind review!
We're thrilled to hear that the process of ordering your custom-sized mattresses was easy and that you appreciated the hand-drawn sketch – we always aim to ensure our customers are completely happy with their order before moving forward.
It's wonderful to hear that the mattress exceeded your expectations, especially for your van conversion sofa bed.
We're sure you're going to love the 16cm cool mattress just as much, if not more! We pride ourselves on providing comfort and quality, so it's fantastic to hear that you're pleased with the removable cover as well.
Thank you for recommending us, and we can’t wait to hear how you get on with your new mattress. If you ever need anything in the future, don’t hesitate to reach out!
Kind regards,
The Custom-Mattress Team
Resposta da Custom Mattress
Hello, Lauren!
Thank you for sharing your experience with us!
We're delighted to hear that you are pleased with your new custom mattress.
If you ever need further assistance or have any questions, feel free to reach out.
Best wishes,
The Custom-mattress Team
Great customer service
24 de setembro de 2024
Resposta da Custom Mattress
Hello!
Thank you for your positive feedback and for sharing your experience with us.
We’re so pleased to read that you are pleased with the service you received.
Your feedback is truly appreciated. If you have any further questions or need assistance, please don’t hesitate to reach out.
Best wishes,
The Custom-mattress Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.