Daves Doors UK Avaliações 

201
O TrustScore é 3.5 de um total de 5

3,4

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I ordered a single door and cancelled my order within 15 minutes because of lack of information on door sizes. I Emailed text and chat box cancellations within the 24 hour period but they class a ful... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

speedy service, kept informed. However... I only had a few hours notice of delivery. The e-mail came through on a tuesday afternoon, about a 7.30 - 10.30 am delivery slot the next day and I didn't hav... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Absolutely brilliant quality doors, so good we ordered another one. So we’ve had 2 altogether on separate occasions. Very professional and communicative throughout the whole process - great value for... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Finally a door company that feels human. I have bought a number of doors over the years and generally always feel like another sales target. Daves Doors full service is clearly laid out on the website... Ver mais

Detalhes da empresa

  1. Brechó

Escrito pela empresa

I do not pay trustpilot and will not pay trustpilot their extortion money. Please remove my details and privately owned domain name.


Informações de contato

3,4

Bom

O TrustScore é 3.5 de um total de 5

201 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 38% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,4

Todas as avaliações

(201)

39 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great service

Easy to use website, good customer service and lovely quality doors. Looking forward to picking our next door from these guys.

8 de maio de 2020
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

The website is clear and well laid out

The website is clear and well laid out. It will be good when the Designer section is available again after maintenance. The Designer page is a really good idea to try out different styles and options.

29 de abril de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Rip-off and condescending customer service

Order Number 3228/190220/10

I ordered an exterior door from Dave's Doors which - on delivery - turned out to be from Howdens and even came in the Howdens packaging and was delivered from the local Howdens depot. On making some enquiries, it turned out that the door would have cost 40% less had I ordered it from Howdens directly - provided I had wanted a Howdens door in the first place. I emailed Dave's Doors about this and consequently received a phone call from an employee (with 'no caller id'). I explained that including the delivery fee I had paid £180 more than the door actually cost and that I felt this was way over any "normal" profit margin. Moreover, nowhere on the website is it mentioned that the door would be supplied by Howdens. I was then told that I was a 'special case' since I knew the Howdens prices, but a 'normal' customer wouldn't and therefore would have no idea (and not care) about how much the door really cost. I told him that this was outrageous and that it should be made clear who the supplier is. At this point he literally laughed at me over the phone. Whilst I will be sending the door back, I am still left out of pocket due to the delivery fee as well as the costs of returning it. Dave's Doors is one of the worst companies I have ever had the displeasure to deal with - rude, condescending, and I feel deceitful.

3 de março de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I had a new back door fitted-excellent…

I had a new back door fitted-excellent quality!!
After just 1 month I then had a new front door also.....again superb quality door......
Dave was very patient with me over selecting which front door I wanted ..........did'nt even appear to mind when i changed my mind twice over the design - I did alot of shopping around for my doors and had numerous quotes however Daves price was the best

18 de fevereiro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Will buy my back door here too.

Not something i have thought about ordering online before but chose my back door on the website, placed my order during the Christmas holidays and it arrived this week. Great service, easy to use website, 5 stars.

10 de janeiro de 2020
Avaliação não solicitada
logotipo da Daves Doors UK

Resposta da Daves Doors UK

Thanks for the review Timmy, we're glad you are pleased with our website and your online experience!

Avaliado com 4 de um total de 5 estrelas

I am really happy with the quality of the…

I am really happy with the quality of the door and the door was manufactured and dispatched pretty quickly. The design is perfect and I will definitely be back to Daves Doors as I love their simple, classic designs.

Order No: 3052/081119/80

1 de janeiro de 2020
Avaliação não solicitada
logotipo da Daves Doors UK

Resposta da Daves Doors UK

Hi Amber

Sorry to see you have left us a bad review on Trustpilot.

Did you receive my email sent on 18th Dec, as mentioned you should be able to purchase an array of weather seals from the high street 'big sheds' ?

Here are some examples

https://www.screwfix.com/c/security-ironmongery/door-window-seals/cat840242?cm_sp=managedredirect-_-ironmongery-_-sealexcluders

https://www.diy.com/departments/building-supplies/insulation-damp-proofing/draught-excluders-door-seals/DIY754058.cat

https://www.wickes.co.uk/Products/Building-Materials/Insulation/Draught-Excluders/c/1000276

You may also find these products are available online as well. Often called Weather Seals, Door and Window Seal, draft excluders etc...

In light of this information, we apologize if this wasn't made clear previously and would appreciate your revised review.

Thanks

Avaliado com 1 de um total de 5 estrelas

Bad services - poor products.

Bad service and poor products. Bought 4 engineered pine doors, one of which delaminated when painted. I requested an exchange, but my emails and phone calls went ignored for 2 weeks, despite several attempts. I finally got an email saying I could ask my builder to reactivate the glue - that was the only response I got. My builder said the door was badly made and improperly glued as it was showing signs of delamination in 4 places. The door was stored in its original plastic in the house, so it was never subjected to any dampness. Dave's Doors only response was to ignore the matter.

26 de agosto de 2019
Avaliado com 5 de um total de 5 estrelas

Thanks for the prompt refund

Thanks for the prompt refund. I had to cancel my order for a new door, my builder had already bought one but didn’t tell me. Paying for two doors in the same month on my pension was a worry, so you’ve saved me from some embarrassment
Tara. Munday

7 de agosto de 2019
Avaliação não solicitada
logotipo da Daves Doors UK

Resposta da Daves Doors UK

Not a problem and thanks for your review Ms Munday.
All the best with your renovation project and we hope to be of service to you in the future!

Avaliado com 5 de um total de 5 estrelas

Beautiful solidly built oak front door

Beautiful solidly built oak front door, I was expecting lower quality as this was the lowest price I found for this door anywhere online.
Answered my email request quickly on sizing and a second email on delivery options, my neighbour took receipt of my door and there were no issues. I’ll happily buy my next front door in 50 years from Dave when this one wears out ;-)

21 de março de 2019
Avaliação não solicitada
logotipo da Daves Doors UK

Resposta da Daves Doors UK

Thanks for your kind words Mr Davies, we hope you enjoy your new front door!

Avaliado com 5 de um total de 5 estrelas

Extremely satisfied

THEY DELIVERED AND INSTALLED A GOOD QUALITY ROBUST NEW FRONT DOOR ON TIME AND VERY COMPETITIVELY. WE WERE VERY HAPPY WITH THE SERVICE RECEIVED.

23 de fevereiro de 2019
Avaliação não solicitada
logotipo da Daves Doors UK

Resposta da Daves Doors UK

Thanks for the review Philip, we are glad you are happy with our service!

Avaliado com 5 de um total de 5 estrelas

Great professional service with…

Great professional service with friendly helpful man, doors were just what we were looking for and the work was completed to a high standard at a very reasonable price, would definitely recommend and use again, thank you.

12 de fevereiro de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Is it possible to fall in love with a…

Is it possible to fall in love with a front door? Well, I have. The most beautiful door was delivered, undamaged, from a long distance to my house. It has been painted and fitted and it is fantastic quality and value for money. Moreover, Dave's Doors accommodated my inability to take delivery of my door for almost six months! I had delays on the refurbishments but Dave's Doors did not put me under any pressure at all. A really amazing company.

12 de fevereiro de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Good for unusual Doors.

I spent several hours online trying to source the special moulded doors we required to match up with those already in our new house. Dave's Doors were the only supplier I could find and I ordered three (two solid and one part glazed). The doors were delivered within 10 days. They ayre now in place and look great. Very pleased with my experience with Dave's Doors.

14 de setembro de 2017
Avaliação não solicitada

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