David Phillips Avaliações 

628
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

They've been systematically removing trained installers and filling the gaps with agency staff, so next to zero continuity on installation quality. Vans on the road with multiple dashboard warn... Ver mais

Avaliado com 5 de um total de 5 estrelas

Aaron Coates is amazing! He has helped source various furniture at very short notice for tenanted properties I manage in the Soho, Mayfair and Tottenham Court Road area. Tenants are always happy with... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We are an estate agent in NW8 and Sarah Young is our contact at David Phillips in the past 4 years. She is prompt, responsive and professional, always handles our enquiries (small or big) in a timely... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

As an ex retailer, Sarah Young was everything she should be. Refreshing in these terrible times when the customer - the people who keep a business alive - is no longer treasured. A leg of the origi... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Móveis
  2. Loja de Móveis para Quartos
  3. Fornecedor de Armários Embutidos
  4. Locadora de móveis
  5. Designer de interiores

Escrito pela empresa

David Phillips provides property furnishing and design services for build to rent, residential, social housing, student and retirement properties.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

628 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,5

Todas as avaliações

(628)

0 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Excellent service

A trustworthy, reliable and professional company with a very quick turnaround.

13 de novembro de 2023
Avaliação não solicitada
logotipo da David Phillips

Resposta da David Phillips

Thank you Alex, for your lovely feedback! Its great to hear your recommendation. If you need any future furniture requirements, please do get in touch!

Avaliado com 1 de um total de 5 estrelas

Terrible service and planning

Terrible service and planning. No proper way to book deliveries or reschedule deliveries. They delivered the bed at the incorrect time and then wouldn't reschedule. Useless

10 de novembro de 2023
Avaliação não solicitada
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Resposta da David Phillips

Dear Shweta,we are sorry you found our service and planning poor on this occasion for your delivery. We try hard to work around our customers availability and we thank you for the feedback so we can look how we can improve for the future. I believe we have now completed your install but again, our apologies for any inconvenience experienced by yourself during this installation.

Avaliado com 5 de um total de 5 estrelas

Had a excllent experience with David…

Had a great experience with David Phillips again - they never let us down. Driver was running a bit late due to traffic but called and updated us - excellent customer service.
Ellie McNally was so helpful when I emailed and responded efficiently and speedily to all my questions. Thanks so much David Phillips.

10 de novembro de 2023
Avaliação não solicitada
logotipo da David Phillips

Resposta da David Phillips

Emily, thank you so much for taking the time to review us, it means a lot! We're so happy that your experience was a positive one and Ellie looked after you well. We look forward to working with you again in the future.

Avaliado com 5 de um total de 5 estrelas

The BEST customer service

My mum’s had the interior of her flat mostly furnished by David Phillips for the past five years. I have had the pleasure of dealing with them for her for the past five years also. I want to firstly emphasise how unmatched their customer service is. I have been speaking to two lovely customer service agents both on the phone and email (Ellie and Kirby) and my god - the level of patience, attention to detail and speediness of their responses has blown me away. They have stayed so patient with some of my mum’s issues with a few mattresses and some repairs/replacements to some furniture. They don’t shy away from providing recommendations, solutions and constant advice. I have both worked in customer service and received a lot of customer service in my lifetime and I can honestly say, this company and these two lovely girls are up there for me. My last correspondence from them to date is them literally agreeing to have five mattresses delivered for my mum to see their tension and if it’s okay for her back as she has back issues. I’m not sure of what other company would be this helpful to be honest.

Secondly, we’ve had a few of their installers come and visit over the past five years to install the furniture. The two installers who came to visit this week (Thavindra and Gurman) were so respectful (taking their shoes off in my mum’s house), diligent, speedy and wary of noise.

I hope I have the pleasure of continuing to deal with David Phillips in the future. I rarely leave reviews on TrustPilot but these guys are so worthy of any and all five star reviews they get!

9 de novembro de 2023
Avaliação não solicitada
logotipo da David Phillips

Resposta da David Phillips

Thank you for your lovely feedback ! It's great to hear that both Ellie and Kirby were able to look after you and your Mum's needs so well and that our installation team gave great service and were respectful in her home. We do pride ourselves, at David Phillips, in looking after our customers from the start of their journey through to our Ops teams completing the install and I have passed on your comments to the Ops manager so he can praise the two named installers in your review. Thank you again for the recommendation and I hope we find a mattress that suits your Mum.

Avaliado com 5 de um total de 5 estrelas

Dealt with Sam Smith on furniture…

Dealt with Sam Smith on furniture package on the sale of river facing apartment in the Central London. This package not just sold the property but so many of the people viewing the property commented on the wonderful style and furnishing. Sam Smith was great from the start to finish and very professional throughout. Thank you David Phillips and of course Sam

15 de novembro de 2022
Avaliação não solicitada
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Resposta da David Phillips

Thank you for review, Samuel. Its lovely to hear that your experience with us was a positive one and you were able to sell your property with help from ourselves! I am happy that Sam was able to look after you and please keep us in mind for any more furniture needs in the future!

Avaliado com 5 de um total de 5 estrelas

Dealt with Sam Smith now on a number of…

Dealt with Sam Smith now on a number of occasions, and he is always very helpful and professional. So easy to work with which makes my life a lot easier.

1 de novembro de 2023
Avaliação não solicitada
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Resposta da David Phillips

Thank you Ash, we appreciate you leaving us such a lovely review. It's always a pleasure to hear how our team help our customers and that Sam has made your life that bit easier We look forward to working with you again in the future!

Avaliado com 5 de um total de 5 estrelas

Great Customer Experience

What a great company this is and that's down to the people that work for it. The designers did an amazing job with the design, the logistics team were patient in holding furniture for well over 3-4 months due to delays on my side without question, swaps were made within 2 days where I requested changes. The install team were tidy, careful and friendly. I've used this company twice now and will not go anywhere else for furniture. The quality is incredible by the way - great value for money. Furniture that will last.

2 de novembro de 2023
Avaliação não solicitada
logotipo da David Phillips

Resposta da David Phillips

Thank you, Chris, for your kind words and for choosing David Phillips for your furnishings needs. We love hearing how our service and products positively impact our customers and I will be sure to pass your comments to the Operations and Logistics team on their patience and the quality of your install. We recognise that not everything goes to plan with property sales but we do try to work with our customers and accomodate changes along the way. We look forward to working with you again soon.

Avaliado com 5 de um total de 5 estrelas

New curtains for flat!

I needed some new curtains for my flat. The team at David Phillips were great. Amy Briggs, who handled my order, was superb ! Very polite, super engaging, always prompt in answering my queries and making sure I was looped in to the process and kept up to date on the installation. When the date for the installation was nearer, she was very responsive to my questions and queries.
The service and attention to detail was excellent; the curtains turned out fabulously!
Wouldn't hesitate to engage with David Phillips again should I need any drapes / curtatins.

30 de outubro de 2023
Avaliação não solicitada
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Resposta da David Phillips

Thank you for another great review! We are glad Amy looked after you and coordinated the installation of your window treatment order in a polite and engaged manner. Please do reach out to us again for any further requirements!

Avaliado com 4 de um total de 5 estrelas

The team was very helpful and…

The team was very helpful and accommodating and friendly. However there were some broken items which were not replaced inspite of requesting.

Overall very good experience and I would use them again and recommend them to friends.

4 de agosto de 2023
Avaliação não solicitada
logotipo da David Phillips

Resposta da David Phillips

Thank you for taking the time to review your experience with us! I'm sorry that items were not replaced in a timely manner and I thank you for the feedback so we can look to improve our processes and response times. I am happy that you still found the overall experience good and you have taken the time to recommend our service.

Avaliado com 4 de um total de 5 estrelas

Very helpful, easy to work with and produced stylish results

David Phillips were extremely helpful and efficient in producing a team to dress and style my house for sale. They offered some good ideas and the furniture and decoration was of good quality.

20 de setembro de 2023
Avaliação não solicitada
logotipo da David Phillips

Resposta da David Phillips

Thank you for review. I will be sure to pass on your kind comments to the Rental team and stylists who helped coordinate your order. We wish you luck with the sale of your property! Please do get in touch again for any furnishings needs.

Avaliado com 5 de um total de 5 estrelas

Professional, efficient, a pleasure to deal with

We've used David Philips to stage a couple of houses for marketing and the work they do is fantastic. It really enhances the homes and makes them more appealing. We've mostly dealt with Lauren Curtis who is brilliant to work with. Professional, efficient and always friendly.

25 de outubro de 2023
Avaliação não solicitada
logotipo da David Phillips

Resposta da David Phillips

Thank you, Greg, for leaving Lauren this lovely review! Lauren works hard to make sure everything goes just right on her Dress for Sale projects and I am happy the experience with us was professional , efficient and friendly. Please let us know if we can help again!

Avaliado com 5 de um total de 5 estrelas

Great service from Lauren Curtis (David Phillips)

Great service from David Phillips. Thank you Lauren Curtis for the help and assistance. Lauren made an effort to ensure our furniture was delivered on time to minimize the disruption of our international move to the UK.

24 de outubro de 2023
Avaliação não solicitada
logotipo da David Phillips

Resposta da David Phillips

Thank you for taking the time for your lovely review, Michael ! It's great to hear that Lauren provided a great customer service experience and hopefully made the process an easy one. We wish you all the best for the rest of your stay in the UK.

Avaliado com 5 de um total de 5 estrelas

Lauren Curtis and Kirby are always a…

Lauren Curtis and Kirby are always a pleasure to deal with at David Phillips, they are always super keen to advise and help and pull things out of the bag to make sure our landlords and tenants are happy couldn't rate them enough. after meeting lauren in person at the office she made sure we knew we could always rely on the company for our needs

24 de outubro de 2023
Avaliação não solicitada
logotipo da David Phillips

Resposta da David Phillips

Thank you for review, Kimmy. Its lovely to hear that your experiences with us have been such positive ones to date. We do try our very best to keep both landlord and tenants happy by making the experience seamless and efficient. We look forward to working with you again in the near future!

Avaliado com 5 de um total de 5 estrelas

Lauren was superb!

Completed a furniture order with Lauren who was superb throughout the process; she went above and beyond to help me with my order; keeping in constant communication when ordering, delivering and post order.
A very professional service, which I thoroughly recommend to businesses and individuals.

20 de outubro de 2023
Avaliação não solicitada
logotipo da David Phillips

Resposta da David Phillips

Thank you, William,for taking the time to review our service! I'm so happy that you have received a great customer journey from Lauren and we thank you for the recommendation. We look forward to working with you in the future!

Avaliado com 1 de um total de 5 estrelas

Zero support for after sale replacement of furniture soft parts.

I needed to order a cushion cover for a sofa bought several years ago. Shouldn't have been a big deal but it was. They refused to disclose the supplier, which I would understand to a point (David Philips use marketing names for the products they sell), however, they also refused to help me source or order the cushion I need. The told me that I have to by a new sofa. If you order a furniture item from them and a part or piece gets damaged, you are screwed. You have to buy a whole new item.

17 de outubro de 2023
Avaliação não solicitada
logotipo da David Phillips

Resposta da David Phillips

Thank you Peter for taking the time to give us your feedback. We are sorry that you seem to have had a negative experience with our after sales service department. Our goal is always to try and help our customers where we can and to provide a positive experience. Without knowing the full details of the sofa in question and if indeed cushion covers can be still obtained from the manufacturer, please can you e mail the details of your purchase to customer-support@davidphillips.com and we will look into every possible solution we can, with our Procurement department to help you resolve your cushion cover issue.

Avaliado com 5 de um total de 5 estrelas

Lauren, first class Customer Fulfilment…

Lauren our Customer Fulfilment Coordinator at David Phillips was first class in her coordination and service delivery this month. Excellent and speedy communication, she not afraid to get on the phone, even when the news is not positive. Appreciate all your hard work. She makes my job easier. An absolute asset to David Phillips.

9 de outubro de 2023
Avaliação não solicitada
logotipo da David Phillips

Resposta da David Phillips

Thank you for your great review of your experience with David Phillips.I am so pleased that Lauren was able to help you and coordinate your purchase and provide a First Class service. We look forward to working with you again!

Avaliado com 5 de um total de 5 estrelas

Amazing! from start to end

Amazing! from start to end.. From the first email i got from Nathan (after my inquiry) to the delivery of the furniture, replacements, exchanges for some items because we wanted to swap due to the size of our rooms... the entire experience was seamless and prompt. Furniture was in good condition and also had a nice contemporary design that we wanted.

Highly recommended!!

22 de agosto de 2023
Avaliação não solicitada
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Resposta da David Phillips

Thank you Amol Kadam for your lovely review. We are so pleased Nathan was able to offer his experience and extensive industry knowledge to assist you in the furniture selection and you were happy with the final result. If we can assist you with anything further, please don't hesitate to get in touch!

Avaliado com 5 de um total de 5 estrelas

5 star service

Lauren Watts was very helpful with the purchasing and
Very honest, Would definitely recommend her again.
Very professional and kept chasing up order statuses for me

29 de setembro de 2023
Avaliação não solicitada
logotipo da David Phillips

Resposta da David Phillips

Thank you for review. I will be sure to pass on your kind comments to Lauren, it's lovely to hear she went above and beyond for you and provided you with a professional service We look forward to assisting you again in the future!

Avaliado com 5 de um total de 5 estrelas

Lauren Watts has been helping with my…

Lauren Watts has been helping with my recent delivery and I am very happy with the order, it is always a pleasure to work with David Phillips in general.

28 de setembro de 2023
Avaliação não solicitada
logotipo da David Phillips

Resposta da David Phillips

Thank you Khrystyna, for leaving Lauren this fantastic review! Lauren works very hard to make sure everything goes right on her orders. We look forward to working with you again!

Avaliado com 5 de um total de 5 estrelas

Will definitely be using and recommending you again.

Great service from ordering mattress to delivery - Lauren kept me updated throughout by phone and emails.

Will definitely be using and recommending you again in the near future.

21 de setembro de 2023
Avaliação não solicitada
logotipo da David Phillips

Resposta da David Phillips

Thank you for your review! I am glad your experience, purchasing a mattress from us, was a positive one and Lauren helped you throughout. If we can be of any further assistance, please do get in touch again!

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