They've been systematically removing trained installers and filling the gaps with agency staff, so next to zero continuity on installation quality. Vans on the road with multiple dashboard warn... Ver mais
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Veja o que dizem as avaliações
Aaron Coates is amazing! He has helped source various furniture at very short notice for tenanted properties I manage in the Soho, Mayfair and Tottenham Court Road area. Tenants are always happy with... Ver mais
A empresa respondeu
We are an estate agent in NW8 and Sarah Young is our contact at David Phillips in the past 4 years. She is prompt, responsive and professional, always handles our enquiries (small or big) in a timely... Ver mais
A empresa respondeu
As an ex retailer, Sarah Young was everything she should be. Refreshing in these terrible times when the customer - the people who keep a business alive - is no longer treasured. A leg of the origi... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Móveis
- Loja de Móveis para Quartos
- Fornecedor de Armários Embutidos
- Locadora de móveis
- Designer de interiores
Escrito pela empresa
David Phillips provides property furnishing and design services for build to rent, residential, social housing, student and retirement properties.
Informações de contato
4th Floor, Aviation House, 125 Kingsway, WC2B 6NH, London, Reino Unido
- 020 3872 2295
- customer-support@davidphillips.com
- davidphillips.com
4,5
Excelente
628 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Really impressed with the help of…
Really impressed with the help of Sarah.
Ordering process, liaison with customer and after care was all awesome.
21 de setembro de 2023
Resposta da David Phillips
Thank you for your review! I'm very happy to hear Sarah has ensured a positive experience with us. We value your continued custom and thank you for choosing us for your furnishing requirements!
Pure excellence in every respect!
My family was tasked with relocating from America to the UK. David Phillips came highly recommended and Nathan at DP exceeded that expectation. Not only was Nathan able to help us while we were still on the other side of the pond with excellent literature and email guidance to select what we needed, their contracting process was very flexible to align with that of our tenancy agreement. Then, he was willing to coordinate with the landlord to have everything delivered the day before we arrived, so all we had to do was open the door and begin our new adventure in Egham. On top of that, we had a few issues caused by our ignorance of differences between UK and USA, but Nathan worked with us to get them sorted out right away. If you need rental furniture in the UK, we cannot recommend David Phillips highly enough. Pure excellence in every respect!
7 de setembro de 2023
Avaliação não solicitada
Resposta da David Phillips
Thank you John for taking the time to review your experience with us and give us such a glowing recommendation! We are so pleased Nathan was able to offer his experience and extensive industry knowledge to assist you in the furniture selection, contracting process and we were able to install into the property, in time for your arrival to the UK. We wish you all the best for your new adventure in the UK!
A job 'well done"
We particularly liked the efficient way that the David Phillips team carried out the furnishing process of our show homes at our new development from initial order through to installation.
We would be happy to recommend their services to other companies.
25 de julho de 2023
Avaliação não solicitada
Resposta da David Phillips
Thank you Mr Warren for your lovely review and for choosing us to partner with for the furnishing of your show homes. We really appreciate the recommendation and we look forward to working with you again soon.
Fantastic help from Sarah in choosing…
Fantastic help from Sarah in choosing some furniture for a rental property. Excellent delivery and furniture is wonderful quality.
20 de julho de 2023
Resposta da David Phillips
Thank you for taking the time to review our service! I'm so happy Sarah was super helpful We try to take the stress out of property furnishing and and be a reliable partner for our customers. We look forward to installing your furniture and being on hand again for any future furniture requirements!
EXCELLENT QUALITY FURNITURE, EXCELLENT CUSTOMER SERVICE
I have used David Phillips furniture sales for over a decade in furnishing a buy-to-let property. I have always found them prompt, responsive, and quick to attend to and remediate any issues I may have raised, with high quality furniture. I started using their rental furniture service last year and for two consecutive years, they have again demonstrated excellent customer services, often going above and beyond the call of duty. We have just had our rental furniture delivered yesterday and I am extremely pleased with the quality and design of the pieces, the professionalism of the installation and the overall service. Outstanding attention to the client, including quickly and promptly addressing any issues we may have raised. Shout out to Olivia Short, our rental Sales Coordinator - thank you so much for the follow-ups, the after sales service. We are so very grateful.
18 de julho de 2023
Avaliação não solicitada
Resposta da David Phillips
Thank you Funmi for leaving this fantastic review both on our customer service team, namely Olivia, as well as the installation team! Its lovely to hear that you are using both our Rental and Replenishment services now. We appreciate your feedback and we are glad Olivia was able to help with any issues you had quickly and promptly. We look forward to continuing a great working relationship with you!
Purchased a new bedframe with the help of Sarah Young
Sarah Young helped me in purchasing a new bedframe for a client of ours. The job was extremely last minute (my fault) and I needed a bed ordered and delivered within 24 hours. Sarah got on it immediately and helped me order and arrange delivery. Sarah made my experience smooth and hassle-free. I would recommend David Phillips to others based on my experience.
12 de julho de 2023
Avaliação não solicitada
Resposta da David Phillips
Thank you Pamela for your kind review. Sarah is a great asset to the Customer service team at David Phillips and I am glad she was able to help you with your urgent requirement. Please let us know if we can assist you again in the future.
Fantastic furniture rental company
Super quick and efficient turnaround arranging rental furniture for our flat when we were trying to sell it. The furnishings were stunning and luxurious, and the service was brilliant. A very professional company, an excellent experience all round. Highly recommended.
11 de julho de 2023
Avaliação não solicitada
Resposta da David Phillips
Thank you for your review! I am so glad that your Rental installation went well and you are happy with the furnishings provided and it helped to sell your property. Please do contact us again if you have any more furnishing needs.
Lauren Watts has been extremely helpful…
Lauren Watts has been extremely helpful and efficient, thank you for helping organise a sofa delivery with a very small turnaround.
Thanks again
Katrina
4 de julho de 2023
Avaliação não solicitada
Resposta da David Phillips
Thank you Katrina for your review! I am glad your experience with us was a positive one and Lauren helped you get your sofa delivered in time. We look forward to working with you again.
Thank you Sarah for saving the day
Thank you Sarah for saving the day! Shes always attentive, understanding and gives exceptional customer service. David Phillips are always reliable.
Thank you once again
30 de junho de 2023
Avaliação não solicitada
Resposta da David Phillips
Thank you Christina for taking the time to write this review highlighting Sarahs commitment to her customers needs and that she will always go the extra mile to help whenever she can. Please do get in touch for any future requirements you may have!
Sarah always ready to help.
Always receive excellent service from David Phillips. Sarah is amazing when ordering and the delivery staff provide a great service.
30 de junho de 2023
Avaliação não solicitada
Resposta da David Phillips
Thank you, David, so much for your review. We are so happy that you found our service to be helpful! I will make sure Sarah gets the accreditation along with the delivery team. We look forward to workign with you again.
Thank you David Phillips team
Thank you David Phillips team, our tenants have said they are very happy with their furniture
27 de junho de 2023
Avaliação não solicitada
Resposta da David Phillips
Thank you, Roxanne, for the positive feedback! We are so glad you and your tenants are happy with their furniture. Please do call if you need anything again!
David Phillips offered outstanding…
David Phillips offered outstanding services and fabulous furniture. The furniture delivered to date is beautiful and lived up to all expectations. It is a pure value for money proposition, above standard quality and services.
16 de junho de 2023
Avaliação não solicitada
Resposta da David Phillips
How amazing Rahul ! Thank you so much for your review, we're so glad to hear that you had a positive experience with our service. Nothing makes us more happy than to hear you enjoyed working with David Phillips and you are happy with the furniture.
Great customer service by Lauren Watts
Great customer service by Lauren Watts, prompt respond, helpful, understanding! THANK YOU!
26 de junho de 2023
Avaliação não solicitada
Resposta da David Phillips
Thank you so much for taking the time to review us, it means a lot to us! We're so happy that your experience with Lauren was positive - We'll definitely pass on the message!
Policies and communication BAD.
Was expecting delivery and the policies and communication was very poor. Although there was confirmation twice that i was going to be home, i've received a phone call at 8 o'clock in the morning to get asked the same question again. Not only ruined my sleep since i was after a night shift but i also never got updated even though they said they gonna call back. The number they were calling from was unable to receive calls. I received a second call around 2pm for them to assured me that they gonna be there in like 20 to 30 mins ( bare in mind the latest they would show up was 14:30 based on the initial agreement). Not only they came an hour later but there was no apologies what so ever. The guys did a fast job but sad that this escalated the way it did.
23 de junho de 2023
Avaliação não solicitada
Resposta da David Phillips
Dear Alex,
We are sorry you found our delivery service and communication poor. Our standard process is:
• The day prior to delivery we finalise access with the contact provided to give an indicative time of arrival
• The day of the delivery, as the team depart the depot they call all customers to confirm that their order is out for delivery and provide a rough 3 hour window that they are likely to deliver the goods
• The team then provide a next stop call (which is usually 30 minutes from arrival)
Most of our customers love and value this communication and this is the first negative feedback we have received regarding this. If we had been notified you were on night shifts, we would have given specific instructions to the team to not call you in the morning. You state you were never updated but then received a second call, this is in line with our processes. You would also have been given a link via SMS to be able to tack the delivery vans progress, again something our customers love as they do not have to wait in all day unnecessarily so. Unfortunately, traffic conditions in London can play a part in any delivery being delayed. However, our team should have updated you when they were running late and apologised to you for this. I am pleased that you had no issue with their speed and workmanship. We will however, take this feedback on board and use our weekly toolbox talk to reinforce the importance of correct customer service when deliveries are running later than scheduled. Again, our apologies for any inconvenience experienced by yourself during this installation.
Great flexibility and patience
Great flexibility and patience - very "can-do" - from Kirby Williamson
8 de junho de 2023
Avaliação não solicitada
Resposta da David Phillips
Thank you Mary for your kind review. Kirby is relatively new to the team so its great to hear that she is providing the good service we aim to give to our customers! We look forward to dealing with you again.
What a professional service and…
What a professional service and experience! Jess created a great looking show apartment which has received positive feedback and will surely help with the quick sale of my new apartments.
Thank you guys!
26 de maio de 2023
Avaliação não solicitada
Resposta da David Phillips
Thank you, Dennis for taking the time to review our service! I'm so happy that Jess created a great show apartment which has received such positive feedback for you and I am sure it will help sell your apartments ! We look forward to being on hand again for any future furniture requirements!
I just wanted to say we had a wonderful…
I just wanted to say we had a wonderful experience with Hayley Keen who staged one of our developments in west London. We had massive delays with our builders and David Phillips worked around to ensure we made deadline to go live with photographer. 5 * staging we were very happy and highly recommended there services. Nicky bloom also really worked hard to get our instruction compared to other staging companies
25 de maio de 2023
Avaliação não solicitada
Resposta da David Phillips
Thank you, Sarah for your review and for choosing us to partner with. It's fantastic knowing Hayley and Nicky made your Property staging experience with us a wonderful one! We love hearing how our service has positively impacted our customers and I'll be sure to pass on your appreciation to them both! We look forward to working with you again soon.
Excellent!
Megan Fletcher at David Phillips has been great. She responds quickly and the quality of her work is excellent. She has also been very friendly and makes great suggestions to enhance our purchase. Thank you
25 de maio de 2023
Avaliação não solicitada
Resposta da David Phillips
Thank you for review, Mr Shulman. Its lovely to hear that your experience with us was a positive one and that Megan, our Senior Design Consultant has helped you along the way with her advice and responses throughout your purchase. We hope we can help you again in the near future!
Lauren from customer services really…
Lauren from customer services really looked after. Really impressed with the service.
22 de maio de 2023
Avaliação não solicitada
Resposta da David Phillips
Thank you, Niyah for your taking the time to leave your review and that you found the service you received such a positive experience! I will make sure Lauren is aware of your feedback. We look forward to helping you in the future.
Good customer service even after year…
Good customer service even after year of purchase still can reply my queries instantly. Very professional staff!
18 de maio de 2023
Avaliação não solicitada
Resposta da David Phillips
Thank you, Angel for such a lovely review! It's great to hear from our long standing customers that we are providing a great customer service and our response times are quick for any help required. We look forward to working with you again soon.
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