Daysoft Contact Lenses Avaliações 

1.962
O TrustScore é 4 de um total de 5

4,0

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Very poor service. Paid additional for 2-3days delivery. And its already 4days and still no sign of delivery. When contacted customer support, the response were blunt. If unable to keep up with the p... Ver mais

Avaliado com 5 de um total de 5 estrelas

Well priced, good choice of options, helpful comparison tools, range of strengths is good too. Quick and easy postage, loved it!

Avaliado com 5 de um total de 5 estrelas

I've NEVER EVER EVER had better contact lenses. Been using them since early 2000's . Never gone back to any other brand. I've got really allergic prone , dry eyes. It feels like absolute bliss while w... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I wouldn’t buy from anywhere else. Where other companies charge huge amount for contact lenses, Daysoft have kept prices low, reduced unnecessary packaging and kept the same great service for years no... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fornecedor de Lentes de Contato

Escrito pela empresa

daysoft replaces other contact lens brands for half the price! Buy contact lenses direct from daysoft with the safety of a money-back promise.


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 80% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,0

Todas as avaliações

(1.962)

121 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Always excellent

I wear my lenses mostly for sports, sailing, gardening or cycling and I never have issues with Daysoft lenses. They deliver promptly and are very cost effective. On the occasion I have ever had any problems they have been rectified swiftly and that's excellent customer service. Thanks guys!

21 de abril de 2025
Avaliação não solicitada
logotipo da Daysoft Contact Lenses

Resposta da Daysoft Contact Lenses

Dear Beth,
Thank you for your review. We much appreciated it. Kind Regards, Marc, Customer Care. daysoft

Avaliado com 2 de um total de 5 estrelas

Unhealthy lenses: poor oxygen permeability

I felt the need to post a review given I was uneducated on eye health and proper contact lenses, so naively ordered Daysoft lenses thinking they were a fantastic deal, without knowing the facts. I hope this will help someone as poorly educated on this as I was.

I've only been wearing them for a few months on and off so thankfully my optician says I haven't suffered any long term damage, but my eyes were really suffering. Yes, they are "fine" and meet health standards - but what I failed to realise is it is important to have SILICON HYDROGEL lenses, because these are the ones that provide the best ability for your eyes to breathe. I was getting awful bloodshot and irritated eyes from my daysoft lenses, and I have returned to ordering only (unfortunately more expensive but totally worth it) silicon hydrogel lenses. The difference in comfort is immense, it is like wearing silk on your eyes in comparison. I can wear these new ones all day and forget about them where my daysofts were screaming to be removed after a few hours. The experience probably depends on the person- but I think it's a fact these are made from a cheaper, less oxygen permeable material, and your eyes are much better off with better quality lenses. You only have 2 eyes :) that's how I thought about it anyway.

4 de novembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service and product

Delivery very quick, Lenses are very lightweight and really comfortable. I have previously purchased lenses through my optician but found them thicker and uncomfortable and also more expensive.
I am a returning customer and will continue to order from Daysoft.

9 de abril de 2025
Avaliação não solicitada
logotipo da Daysoft Contact Lenses

Resposta da Daysoft Contact Lenses

Dear Bev
Thank you for your Review, I will let the Team know.
Kind Regards,
Elizabeth, Customer Care.

Avaliado com 5 de um total de 5 estrelas

Easy reordering process

Really easy to reorder via the website, discount and payment options clearly shown. The order was confirmed immediately followed by notification of shipping confirmation within an hour from original order.

3 de abril de 2025
Avaliação não solicitada
logotipo da Daysoft Contact Lenses

Resposta da Daysoft Contact Lenses

Dear Iain,
Thank you for your review.
It is very much appreciated.
Kind Regards, Claire, Customer Care

Avaliado com 1 de um total de 5 estrelas

These lenses are cheap but very…

These lenses are cheap but very dangerous. They have damaged my corneas after they dried out my eyes and the lens fractured and shattered and scratched my cornea. They simply do not let enough oxygen through and caused such strain on my eye that they developed near-ulcers - which are huge swellings around the edge of the lens area that almost burst into ulcers. Cheap and certainly nasty.

I stoped using them and my eyes are absolutely ruined. They are so sensitive that I can’t go out in the sun and I really hope they heal. This is disgraceful. Other people are reporting irreversible damage being caused. Read other reviews.

I've bought thousands of your lenses, so please don't try that denial. Every optician that I have spoken to have had nothing good to say about the standard of your lenses and the lack of gas permeability is one of the first things they say. They also say that you will not reveal what your lenses are actually made of. And just because you get a license in the UK, it means nothing any more. My eyes are the evidence of the damage they can cause. They should only be worn for short periods of time. Hardly suitable or fit for purpose.

26 de março de 2025
Avaliação não solicitada
logotipo da Daysoft Contact Lenses

Resposta da Daysoft Contact Lenses

Hi,
We have no record of you ever having purchased our contact lenses. Please post on Trust Pilot or send your contact information to me so we can investigate your posting details. Alternatively, please send me the contact details of your optician so we can investigate. To put your mind at rest; our contact lenses provide all the oxygen your eyes require, are regulated to international standards and are produced in the UK to highest quality standards. Over 1 billion have been successfully sold via a combination of direct to wearer supply and via opticians.
We look forward to hearing from you. Thank you,
Kind regards,
Janice, Customer Care

Avaliado com 5 de um total de 5 estrelas

Nearly 20 years and still happy

Just love daysoft. Been with them for as long as I've been wearing contacts. Various times over the years I've been tempted to try competitors, often two or three times the price. Always come back to daysoft for comfort, quality, service and price. Always deliver on time, safely and securely. The comfort for me isn't better anywhere else. Highly recommend, thanks Daysoft.

28 de março de 2025
Avaliação não solicitada
logotipo da Daysoft Contact Lenses

Resposta da Daysoft Contact Lenses

Dear Rob,
Thank you for your review.
It is very much appreciated.
Kind Regards, Claire, Customer Care

Avaliado com 1 de um total de 5 estrelas

Delivered my order to the wrong address…

Delivered my order to the wrong address and will not not arrive for a critical date. Second order they have unsuccessfully delivered. Customer service team unhelpful and unapologetic.

24 de março de 2025
Avaliação não solicitada
logotipo da Daysoft Contact Lenses

Resposta da Daysoft Contact Lenses

Dear Eric
We have no record of an order in your name but please contact yourteam@daysoft.com with your order details so we can investigate.
Kind regards, Sandra, Customer care.

Avaliado com 1 de um total de 5 estrelas

Daysoft deception

I've been a customer of daysoft lenses for 20+ years and that's not an exaggeration. I remember years ago, seeing the daysoft lenses website and reading about Ron Hamilton, the creator and founder of daysoft lenses and how he was bringing contact lenses to the masses at an affordable price so we were no longer getting ripped off by high street stores. I loved the fact that I could get my daily lenses at a reasonable cost, delivered to my door by a company, who I thought was not money hungry and genuinely cared about the eye health of it's customers.
Where do I go from here? I'm at a loss, I'm disappointed and disenchanted and honestly annoyed. It started with Brexit and all of a sudden, I was being charged 1/3 extra of the cost of the lenses for delivery because I lived in Ireland. I emailed daysoft but nothing could be done about the delivery costs. A few months later, daysoft EU was born and now I could get my lenses again from daysoft without paying the exorbitant delivery costs (because of Brexit, as I was told by daysoft). Happy Days I thought, Yippee!! Now I can finally afford my lenses again (God! Thank u, the weight off my mind, I'm on a tight budget and I couldn't afford the additional delivery costs )little did I know, I was being led into a false sense of security and now the delivery charges are back up so a monthly supply of daysoft lenses including delivery now costs me just under €30 and my contacts will take 7-10 days to arrive. I can get monthly contact lenses delivered to my door in 2 days and they'll cost less than what daysoft are charging so why would I bother? And what really annoys me and leaves me fuming is that when I google daysoft EU lenses, apparently they are available for about a fiver for 30 lenses (I have the screenshots if any of u r interested) but when u click into the website and add your address, the price of the lenses has magically doubled? So explain that one to me, Daysoft, I'd love to hear your explanation about why you are advertising your lenses on daysoft EU for €4.99 a month but once I put in my Irish address, somehow the price has more than doubled? I'll be more than happy to send you the screenshots of the €4.99 price on your EU website when you google daysoft lenses

22 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The lenses are great and affordable

The lenses are great and affordable, have been using them for 4 years and the customer service is outstanding!
I had a delayed order -probably due to postal issues but I had no data at the time- and they immediately sent an express delivery pair of boxes to arrive in time for my trip.
Fantastic company!

12 de março de 2025
Avaliação não solicitada
logotipo da Daysoft Contact Lenses

Resposta da Daysoft Contact Lenses

Dear Angela,
Thank you for your review.
We much appreciated it.
Kind Regards, Elizabeth, Customer Care.

Avaliado com 5 de um total de 5 estrelas

Been happily using Daysoft Silk for…

Been happily using Daysoft Silk for over 11 years now. Great price, great lenses and delivered direct to my door.

24 de fevereiro de 2025
Avaliação não solicitada
logotipo da Daysoft Contact Lenses

Resposta da Daysoft Contact Lenses

Dear Richard,
Thank you for your Review, I will Let the Team know. Kind Regards, Marc, Customer Care. daysoft

Avaliado com 5 de um total de 5 estrelas

They dont dry up in a few hours…

Honestly very happy with these daily contacts, they don't dry up on me in a few hours like other brands do and I got 2 months worth and were a bit cheaper to buy then my usual brand!!
Will be sticking with these, value for money , simple packaging, less waste , maybe a little fiddly to open but worth every penny.

5 de março de 2025
Avaliação não solicitada
logotipo da Daysoft Contact Lenses

Resposta da Daysoft Contact Lenses

Dear Susan,
Thank you for your review. We much appreciated it. You can review our pack opening video by copying and pasting the link below into your browser, and hopefully this will assist you. If you prefer you can contact us at yourteam@daysoft.com
http://daysoftvideos.com/
Kind Regards, Janice Customer Care.

Avaliado com 5 de um total de 5 estrelas

Top lenses!

I first tried Daysoft lenses about 3 years ago after seeing an advert on the underground. I have used them ever since and have not been disappointed.
The lenses are comfortable and I can wear them all day.
I really cannot relate to some critical reviews here. In 3 years I have never experienced any problems with delivery, the lenses, the solution in which the lenses are held or the packaging.
In fact I applaud the packaging which is minimal and yet 100% effective, so less waste.
Summary: inexpensive but does the job well.

3 de março de 2025
Avaliação não solicitada
logotipo da Daysoft Contact Lenses

Resposta da Daysoft Contact Lenses

Dear Beck,
Thank you for your review. We much appreciated it. Kind Regards, Marc, Customer Care. daysoft

Avaliado com 2 de um total de 5 estrelas

Price increase and charge for delivery.

Price increase and charge for delivery.
These were the best lenses 7-8years ago until they reduced the packaging and made the little plastic containers tiny. Some come out of the blister pack dry as there is a serious lack of saline in each tray now.
Bring back the old packaging and stop blaming it on reducing plastic when it's really reducing your own costs.

6 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Not what they were

Been using them for years. Absolutely have to change them at 10 - 12 hours maximum so need to take your specs if you’re going to be out late.
Fairly frequent incidents of lenses coming out of the carton damaged and more difficult than others to extract.
All this was acceptable given how inexpensive they were: cheap enough to bin a dodgy lens without worrying. Unfortunately the price has increased exponentially over the last two years and they non longer represent the same value for money. You can now buy lenses that are easier to extract and have a range of sizes and curve as well as power for not much more money.
Shop around.

16 de fevereiro de 2025
Avaliação não solicitada
logotipo da Daysoft Contact Lenses

Resposta da Daysoft Contact Lenses

Dear John,
From the information you provide we cannot trace your Lot numbers. Please contact us directly at yourteam@daysoft.com, we are here to help.
Kind regards
Janice Customer Care

Avaliado com 5 de um total de 5 estrelas

Very happy

Easy to order. Excellent value and minimal packaging.

15 de fevereiro de 2025
Avaliação não solicitada
logotipo da Daysoft Contact Lenses

Resposta da Daysoft Contact Lenses

Dear Arzu,
Thank you for your Review, I will let the Team know.
Kind Regards,
Elijah, Customer Care.

Avaliado com 5 de um total de 5 estrelas

Been a long time user of daysoft…

Been a long time user of daysoft (probably 5+years). I used to order through my parents and recently moved and started to order for myself. Great lenses and cheap. On my first subscription order the postman delivered to the wrong address but I spoke with Elijah from customer service earlier today and they very quickly approved a replacement. Great service with prompt replies. I’ll probably change this if they don’t end up coming but knowing their track record, I have little doubt. Will continue ordering

10 de fevereiro de 2025
Avaliação não solicitada
logotipo da Daysoft Contact Lenses

Resposta da Daysoft Contact Lenses

Hi, Thank you for your review.
We much appreciated it.
Kind Regards, Janice, Customer Care.

Avaliado com 5 de um total de 5 estrelas

Good contact lenses for a fair price

Good contact lenses for a fair price. Been happy with them for 5 years.

7 de fevereiro de 2025
Avaliação não solicitada
logotipo da Daysoft Contact Lenses

Resposta da Daysoft Contact Lenses

Dear Mama,
Thank you for your review.
Your comments are very much appreciated.
Kind Regards, Claire, Customer Care

Avaliado com 5 de um total de 5 estrelas

Great service

Great service, prices and quick delivery. Website is easy to use and I like that the pods are compact.

30 de janeiro de 2025
Avaliação não solicitada
logotipo da Daysoft Contact Lenses

Resposta da Daysoft Contact Lenses

Dear James,
Thank you for your review.
We much appreciate it.
Kind Regards, Claire, Customer Care

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