DBZ-Store Avaliações 448

Terrible cheap crap they sell do not buy anything from them

I had the misfortune of dealing with this "company" via the Debenhams.com website, whereby I placed an order for electrical goods on 6/1/26 and which were to have been delivered on 15/1/26. The cost of the purchase was taken from my account immediately on 6/1/26. The goods never arrived. Unfortunately, I hadn't read the Trustpilot review at the time of ordering because had I done so I would never have proceeded with the order. The goods still haven't been received, yet, I have had two emails advising that they have searched for my order and it has been returned ??? and they will be making a refund !!!. Fortunately, I made the purchase using a credit card and my credit card company made a refund to me on 16/1. Trying to contact this Company is nigh impossible . There are no phone numbers, no email, no text, other than via Messenger, which is governed by a useless AI programme, at their end. How Debenhams are allowing them to trade under their 3rd party trading beggars belief. They are as complicit as DBZ by merely promoting them

I'd like to leave a zero review. Ordered two womens fleeces, absolute rubbish quality and sizing. Returned 20 days ago, still waiting for refund, will need to initiate a charge back soon!! Avoid this company.

Let me explain that, if I write a review on here, it will either be 5 stars - as they have exceeded expectations, or 1 star - because they have failed dismally. I occasionally award 2, 3 or 4 stars, mood dependant.
Debenhams - the famous department store that's disappeared from our high streets. But hey, it's now on-line, or so I thought. Wrong. Boohoo have purchased the rights to the name and are now trashing Debenhams long held reputation.
I saw a heated hoodie on facebook and followed the link to the Debenhams on line site. A battery powered hoodie (via a USB port) where, in theory, I could plug in a battery pack, put it in the pouch pocket and roam the house in warmth. The theory is good, the practice less so.
The hoodie arrived and I unpacked it and tried it on. I plugged the USB connection to my battery pack and waited. I waited some more, and even more, to no avail. The thing would not heat. Perhaps it's my battery pack - but no, that was (and still is) fully charged. So I tried it on the USB connection on the side of my settee - the lights on the hoodie switch go red, blue, green in less than a second, then nothing. When pressing the switch, in theory to move between low, medium and high heat settings I could hear the click, but no colours and no heat.
Time to contact Customer Services. The links direct you to a chatbot (did you know that chatbot is short for chat bottom - i.e. talks out of it's ar*e?). I typed in my message and got the usual "we're ever so busy at the moment" response, but to send order number, item description etc. N.B. I did this in the first message! The following day, I get a message back asking me to take photos and a video of the fault, which I did and uploaded, as they asked. Later that day, I got an automated response telling me that they are unable to view photos or videos and can I provide a description in the text WHAT, I've already done that!
At that point, I asked to speak to a "real person". That prompted the chatbot to reply "I may actually be able to assist you quicker than an agent". When I declined this offer, I received yet another "our customer services team are busier....".
On the 12th Jan, someone called Bellamy messaged and said they have contacted the "on line home shop" and will get a response from them within two working days, we will then be in touch to advise further. It's now the 20th....
Having said that - on the 14th, I received an email from DBZ marketplace informing me they were going to refund the £23.99 to my bank account. Then I immediately had a further email stating that they've returned the £23.99 for the items returned from this order.
But, I have not returned the item. I have no idea how to, as the parcel arrived with no invoice or returns address. And if I return it, I will be paying for the postage and so be out of pocket. I'll keep the hoodie until they send me a prepaid box to return it in. But I still want my £23.99 that they said they'd give me 6 days ago.

Update on 22nd Jan. I checked my bank account to find that Debenhams have refunded me £18.99. Back to the chat bottom, despite many attempts to make them understand, they kept on repeating that £23.99 has been refunded to my account. Not so. So eventually, I had the standard "we are very busy at the moment" reply and, 24 hours later, I'm still waiting for a reply - and my remaining £5.

Update on 24th Jan. My order for the hoodie also included a rather expensive bottle of Prada perfume. When I was placing the order, I was offered a £5 voucher, which naturally, I used. DMZ are now saying they are withholding the £5 as this was the "voucher". I'm reluctantly giving up on this now, as I still have the hoodie (they've not sent me any details on how to return) and, whilst it doesn't heat, it's worth £5.

Ordered a dress for Xmas day- guaranteed delivery Xmas eve. Arrived 27th December.
Returned dress on 28th December.
Now 17th January- am unable to speak to a human being... no idea where my refund is. No phone number to contact anyone. In 5 days I have only communicated with a chat bot- takes approx 2.5 hours to get a reply for each text.
Have emailed twice- completely ignored.
The worst customer service I've ever encountered. Effectively stolen £40.
Don't buy from these!!!!!!

This company should not get a star. I thought that i was purchasing a gopro camara from Debenhams online. After I purchased it I found the same camara all over the Internet for less than half the price. I went online with the order number and suddenly kn a page which is not Debenham online. It seems to be a scam company laching onto the good name of Debenham. I had an email (no name) from this company asking what the problem was with the camara. This isn't legal as I have certain rights and I am certainly not obliged to give a reason. I told them anyway because I think it us shocking how they lack basic morals. Does not buy from them. I received another email after I made the return request telling me when it idea going to be delivered. Its like they are ignoring me and forcing me to take the camera and allow my self to be robbed. I paid through PayPal so I will give them 24hrs to respond to my second return request and then I will open a case with PayPal. PayPal don't like scammers and take action pretty quick. Be very wary of this company if i can call them that. If they get jn touch through this then i will update you. I doubt it though. They haven't got a customer service number which is a red flag.

Waiting month and still no refund. Chasing them daily and get nowhere.

Ordered a couple of things they arrived promptly if looking a bit cheap on packaging but the biggest scam is the placing of an order to have it cancelled within 16 hours and finding theyve deducted the delivery price and item delivery insurance (which seem to just turn up despite me never opting for these things) anyhoo to be fair I hadn't received confirmation and item still says pending when I chack in my account .order declined but they've refunded everything apart from the delivery and insurance ...on an item that was never ordered because of 0 stock I will not leave this and I'm reckoning if I don't get the difference back (I'm taking legal advice ) I will be making it my 2026 mission to cause more than ten times the amount of bad publicity ...anyone want to join me ?.
As it stands I've been charged 20quid to see if I can order from them . Should b able to leave a 0stars
Tried to negotiate with them trading standards sent me a check list and said nope that's not how it works .PayPal have issued a refund and as it stands will be watching their company .consumer rights 2015 site that you are due a FULL refund if the seller cancels ...they don't get to keep a charge for 'delivery swap ' report this company and it's shoddy trading practices

How about NO STARS!!

Should have read the reviews before buying from this once trusted brand

It may carry the Debenhams brand name but this is about as far away from them as the moon.

If you want customer service then this is NOT the place for you

No need for a rant, no point and as you can see from other reviews they don’t have anyone who can reply to you anyway.

Nearly 60% of reviewers rate them 1 star for a reason

Too late for me but SAVE YOURSELF!!

DO NOT ORDER! NO INFO AS TO HOW OR WHERE YOU RETURN! (ORDERED VIA PLT) there is absolutely nowhere or any information outlined as to where you return to them and pretty little thing do not help you nor respond. They have ignored my questions regarding WHERE AND HOW TO RETURN. THERE IS ALSO NO INFORMATION ONLINE AS TO HOW I RETURNED TO THIS COMPANY EITHER.

Terrible service, mirror arrived damaged , having to get Paypal to try and get me a refund

What a terrible company. It seems like a scam. I ordered from Debenhams (FYI, the Debenhams name was purchased by Boohoo, and it's now just Boohoo's online trading company) on 1/1/26, received the confirmation email, followed by emails confirming shipping and providing tracking details. The tracking details take you straight to Royal Mail app, and the details are not recognised. Debenhams emails state the goods will arrive by 8/1/26, and to contact them if not delivered. At no point do they give information on what company is delivering.
When I tried to let them know it had not been delivered, I submitted their form, and was informed it was in transit.
Their "contact us" page has no phone number, no email, and no means of asking them for information. This may be a legal company, but it's modus operandi is the same as scammers.
I STRONGLY ADVISE EVERYONE TO READ THE REVIEWS FIRST.
I have photos of all details available should anyone wish to see them. On the off chance that the company employs someone to monitor reviews (a normal practice of scammers, to make it look as if they are doing something), the order number is DUX49964955
UPDATE 11/01/26:
There is absolutely no way of contacting a person at DBZ (Debenhams). There is solely an AI bot, which just recycles the same (fake) information to you. There is no contact phone number or email address. Their fake "contact us" WhatsApp and Facebook Messenger addresses just go to the bot. Have already contacted PayPal and got an instant refund. I believe they must be aware of this company.
FYI, for anyone interested, the Debenhams "partner" that was supposed to ship this order was Lovelace Ltd, one of about 20 companies owned by a foreign person in Bradford (you can look up details in companies information).
All the companies have only him as company officers. They are all based at his home address. Some of them are owned by friends and relatives living in the same house or same street. I don't understand why these people are allowed to continually scam people.
UPDATE 13/01/26
I have finally received the goods, and have contacted PayPal to return their refund!
However, all the information I detailed above is true, and I will not be using Debenhams, DBZ, or Boohoo ever again. I strongly advise anyone thinking of doing so to read the reviews for all three company names first!

Terrible, terrible service! Avoid and my experience similar to others. Item was never delivered, couldn't contact anyone and not received my £95 refund!

I never received the item I ordered but something completely different tried to let them know but my order number was not excepted kept saying it so I reported it to PayPal sent a picture of the item I had received got my money back now they are saying I received my item and I’m happy with it they want the money returned I put all this in the online review and what was delivered arrived late

Ordered 4 dining chairs cost of £500.40 with Free delivery. when i came to checkout the total was £529.88 the added £29.48 was for delivery protection, no mention of this prior to check out... Anyway ordered and paid. tried to contact Debenhams to query the additional charges only to find that no telephone contact and only message service with log in via Face book (I dont do Face book) next day i was contacted by Modernique who are the supplier to Debenhams of the chairs i'd ordered stating they were not in stock until March. I asked for a refund which was refunded immediately but only for £500.40. when i contacted Modernique to query the refund amount they informed me that they had refunded the cost of the goods and additional costs needed to be taken up with Debehams.. Well how do you contact them??
Is this really Debehams that were a well respected retail outlet, and now managed by an uncontactable bunch of rip off merchants. i will put the - £29.48 down to experience... but i do think it is a bit of a sham when you go onto the DEBEHHAM's website, purchase something and then get ripped off by a company masquerading as a well know retail provider, but also shame of Debeham's for partnering with this despicable company

I would give zero stars if could. Disgusting service, robbery and fraud. Trying to return items to this company, ordered through Debenhams website, still waiting for email from them to instruct how to return! Can’t believe how difficult it is contacting this company. Emails don’t send, speaking to possibly AI on texts, repeatedly sending same messages. As for Debenhams allowing this company to trade through them is unbelievable. Avoid at all costs. I for one will never use Debenhams again, the company trading through them is called, My Accessories London, horrendous, and as for trying to name themselves similar to Accessorize, says it all. If you look up the company, similar difficulties trying to return, ie, emailing them first to try and sort a return. Disgusting, no customer service at all!

Order never received, contact customer service since 4th December took 20 days to contact me back. Still trying to get my money back.

They do not communicate with you to facilitate a return like others purchased from Debenhams and have been referred to them to return item but they have seized to communicate back. Debenhams are also unhelpful. Read the small print when buying or just avoid them and Debenhams altogether. Complete charlatans compete swindlers

Update: Feb 6th and I’ve had email notifying me that my refund is on the way!

I would give zero if I could, I too thought I was buying from Debenhams! I ordered twice in error for the same thing, contacted them immediately to cancel one, they said they couldn’t cancel order but I could return once it arrived, well I have been trying since 17th Dec and I’m going round in circles

Ordered some sheepskin slippers. First came up as Debenhams, but then realised- after payment - that was a third party seller DBZ. It still said Debenhams DBZ. No slippers. Tried to email them but email returned as unable to delivery to email address. Contacted Debenham's customer service. I have had replies and they seem to recognise the order number and tracking number. After not being able to track the parcel, last week I went onto tra king and found out that the parcel had been returned to sender by Royal Mail. Reason? -address not correct or didn't exist. I paid by PayPal so don't get that. Determined to get a refund one way or another, but judging by previous reviews, that's not going to be easy! Finally had a refund - but after raising a case with Paypal. No more emails from Debenhams. Resolver were helpful - but because I paid through paypal, that proved to be the easiest way to resolve the issue.