Deliverr Avaliações 

344
O TrustScore é 3.5 de um total de 5

3,3

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

Deliverr was excellent before the Flexport acquisition. After that, everything went downhill: poor customer support, heavy bureaucracy, and constantly changing policies. What used to be simple and sel... Ver mais

Avaliado com 5 de um total de 5 estrelas

We'd been thinking about Deliverr when we were super busy around last Q4. When we had a chance to start with Deliverr, Amir Bavani, our account manager, stepped into the set up process. Amir is prof... Ver mais

Avaliado com 1 de um total de 5 estrelas

First, yall misspelled your name. Second, I'd prefer less spam from Timothy Murray, Deliverr Account Executive. I understand that you spent good money buying my name off of some list. That's not... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Going above and beyond is always appreciated. We had an issue with a claim that fell outside the covered window. The system immediately rejected any attempt to file claim. But we needed to explain wha... Ver mais

Detalhes da empresa

  1. Provedor de soluções em e-commerce
  2. Serviço B2B

Escrito pela empresa

Deliverr provides modern logistics and fast fulfillment to help companies of all sizes achieve 1- and 2-day delivery, and simplify their operations. With a vast network of 40+ warehouses, 2 cross-docks, and best-in-class logistics technology, Deliverr helps you meet customer expectations with fast 1- and 2-day fulfillment. We are directly integrated with your eCommerce marketplaces and channels, and manage the entire fulfillment process across all your eCommerce channels for maximum visibility.


Informações de contato

  • 110 Sutter St, 94104, San Francisco, Estados Unidos

  • deliverr.com

3,3

Bom

O TrustScore é 3.5 de um total de 5

344 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

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3,3

Todas as avaliações

(344)

1 avaliação nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Deliverr sets the standard for 3PLs

Our experience with Deliverr has been nothing short of amazing. Amir was our onboarding specialist and provided a seamless experience. He supported us wholeheartedly throughout the way with patience and a positive attitude.

As Amazon sellers, their shipment creation is everything we wished Amazon's to be: user-friendly, frictionless, and intuitive. Their fast tags have also improved our conversion rates, which is a huge bonus.

As business owners, we understand the growing pains of a scaling company. Of all the 3PLs we've worked with, Deliverr has been the most responsive whenever we run into any issues.

We genuinely feel that Deliverr is our trusted partner in warehousing and fulfillment. Their growth also supports ours.

11 de junho de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

100% Would Recommend

Our onboarding rep Amir Bavani has been most helpful to us in deciding to use Deliverr as our prime 3PL. He was very active in engaging us via online calls, and addressed all the questions and concerns we have in a timely manner. This is also the case even after we have been up and running, and we've been using Deliverr for a little over 6 months now.

We are very much happy with Deliverr for the following reasons :

- Pricing is very reasonable, especially if you compare with the bigger names in the industry. Pricing structure is very easy to understand too, making it easy to calculate our costs
- Online chat service helps in resolving our issues in real time. Response time of their client service is generally very quick
- No fuss on lost or damaged orders, or no updates from carriers' tracking, as Deliverr has automated the claim process. In our case, claims are approved and credit goes back to us immediately, making it easy for us to resolve with customers with either a refund or resend of package
- Delivery time is very quick, sometimes even beat estimation

We will be looking to work with Deliverr long term

8 de junho de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent Service and Time saving.

Excellent Service and Time saving.
If you are in eCommerce and don't like the hassle of bagging and shipping, "Deliverr" are the folks you need to deal with. I've seen increases in sales since I started using them a month ago selling in eBay and Walmart. Their fast tag badges they apply on your sales channel ensures trust from customers, hence you get more click through rates. I'm definitely glad I'm dealing with them for my shipping. Now I get to have more play time with my kids instead of fulfilling orders. Thank you Paul Burgess and the rest of the Deliver team for your excellent service.

3 de junho de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

yall misspelled your name

First, yall misspelled your name.

Second, I'd prefer less spam from Timothy Murray, Deliverr Account Executive. I understand that you spent good money buying my name off of some list. That's not a good reason to send me an email and especially not a good reason to send me one every other day.

Might I suggest your sales channels would work better if you corrected the spelling of your name, built a reputation, and stopped trying to annoy random strangers into acquiescence.

26 de maio de 2021
logotipo da Deliverr

Resposta da Deliverr

Hi Nalin,

We are sorry to hear you had a negative experience with us. We value our merchants and wanted to make sure we understand and can amend the situation. We're always working to improve our email strategy, and this is very helpful feedback. A senior member of our support team has reached out to learn more about your experience and try to find a solution.

Sabra,
Deliverr

Avaliado com 5 de um total de 5 estrelas

Awesome Experience with Deliverr!

Our company needed to find a fulfillment service that would integrate with Amazon and Ebay. Emily was our Account Executive and was instrumental in getting us onboarded to the Deliverr platform. She took time to answer questions and find solutions to any obstacle we faced. We look forward to working with Emily and Deliverr as we introduce new products and sell on other platforms!

24 de maio de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great customer service and fulfillment pricing!

I have had nothing but positive experiences with Deliverr! We've been using them for around 6 months and are super-pleased with their customer service and fulfillment network. Really excited to be a beta-tester for international shipping, which was a boon for fulfillment of our recent Kickstarter campaign.

19 de maio de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Scaling eComm with Deliverr

Deliverr has been instrumental in helping to scale our eCommerce business. Their business model helps them keep costs low and the customer service, communication, and synchronization with our existing platforms has been seamless.

19 de maio de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A Key Partner In Growth

I see Deliverr as a key in the growth of my brand, Well Life! Working together has already freed up a ton of my time, enabling me to concentrate on developing and launching new products.

19 de maio de 2021
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Deliverr regularly uploading invalid…

Deliverr regularly uploading invalid tracking putting amazon act health in jeopardy.

6 de maio de 2021
Avaliação não solicitada
logotipo da Deliverr

Resposta da Deliverr

Hi Erick,

We are sorry to hear you had a negative experience with us. We value your feedback and want to make sure we understand and can amend the situation. A senior member of our support team has reached out to learn more about your experience and try to find a solution.

Sabra,
Deliverr

Avaliado com 5 de um total de 5 estrelas

Great customer care & best in the line.

I am using Deliverr for the last year, and they're top of the line!
Multiple channel integrations.
2-Day badges on most e-commerce sites.
Outstanding customer service.
I deal with Tyler Coopman and dealt with Lauren Lewis they're really amazing in understanding the client's needs and solving them in the quickest possible way, it's amazing to deal with them, they just made the hardest work from an e-commerce business simple!

28 de abril de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent customer service and fast…

Excellent customer service and fast delivery. Been using Deliverr for about a year now and overall impressed with the service. Their distributed network of warehouses cuts average package delivery down by more than half. Most of all, extremely responsive with customer service.

15 de abril de 2021
Avaliação não solicitada
logotipo da Deliverr

Resposta da Deliverr

Hi Nick,

Thank you for your feedback! Happy to hear we have been able to cut down delivery times and offer great customer service.

Nabeel,
Deliverr

Avaliado com 5 de um total de 5 estrelas

Overall Outstanding

Overall Outstanding! Coordinators are always responsive and helpful. Fast shipping is mostly on-time and affordable. Updates useful and exciting new features once in a while. Hope to see some improvements in receiving(sometimes too slow & miss some # here and there)/expansion to international shipping.

15 de abril de 2021
Avaliação não solicitada
logotipo da Deliverr

Resposta da Deliverr

Hi Guo,

Thank you for your feedback! We are consistently improving our receiving times and our product. Glad you find our new feature releases helpful!

Nabeel,
Deliverr

Avaliado com 5 de um total de 5 estrelas

Overall very happy

We have been working with Deliverr for a few months now and overall are very happy with them. We switched to them from in-house fulfillment. While we have had a few lost/late packages, we have not had any problems with submitting claims or opening tickets to resolve these/receive credits for them. We have also been working through issues on an ongoing basis (i.e. SKU mapping and fast tags), throughout which our implementation contact and assigned engagement contact have both been very responsive, including via email, Slack, and phone calls. As we identify improvements, we have found that many of these have already been slotted to be added and are excited to continue our partnership with them!

14 de abril de 2021
Avaliação não solicitada
logotipo da Deliverr

Resposta da Deliverr

Hello,

Thank you for your feedback! Glad that our team has been responsive to your needs and we look forward to continuing our partnership!

Nabeel,
Deliverr

Avaliado com 5 de um total de 5 estrelas

I am big fan of Deliverr

I am big fan of Deliverr. There team is very responsive and the platform gets better week after week.

13 de abril de 2021
Avaliação não solicitada
logotipo da Deliverr

Resposta da Deliverr

Thanks for the Feedback, Eric! Looking forward to continuing our partnership.

Nabeel,
Deliverr

Avaliado com 1 de um total de 5 estrelas

These five-star reviews seem so fake!

These five-star reviews seem so fake!! The company has horrible service. On several occasions, they delayed our shipment causing us negative reviews. And now constantly packages are being lost. I have no idea why they are using DHL for domestic shipments. We shipped 2 times to a customer and both times the packages were lost. The customer is extremely angry. I do not recommend this company. It used to be good but now it is all negative. We stopped working with them a month ago. Still stuck with lost packages and trying to figure out what to do!!

11 de abril de 2021
Avaliação não solicitada
logotipo da Deliverr

Resposta da Deliverr

We'd really like to look into these order issues you've been having - Orders can be lost on occasion with carrier partners and we are happy to investigate these for you if you reach out to our team!
Feel free to email me directly: jrezende@deliverr.com

Avaliado com 5 de um total de 5 estrelas

AMAZING customer experience

I have had the greatest pleasure working with our account executive, Brian, on all our latest business ventures. He has been incredibly helpful throughout the entire process and he genuinely cares for his clients and their respective business. Deliverr has such an easy and seamless process getting set up and orders flowing through for our Shopify and Amazon business. I couldn't be happier with my experience with Brian and Deliverr, and I am excited to see what the future holds for both of our businesses.

31 de março de 2021
Avaliação não solicitada
logotipo da Deliverr

Resposta da Deliverr

Hi Sydney,

Glad that Brian has been able to help out! Thank you for the feedback and we look forward to continue working with you!

Nabeel,
Deliverr

Avaliado com 5 de um total de 5 estrelas

A very good experience!

I appreciate the experience with my sales representative as he was always ready to assist me. Plus, he was friendly. I trusted him. I wish I would have understood the implications of using Deliverr for FBM when I had the same item listed as FBA, but I am in the learning stage. Thank you to the sales rep at Deliverr.

30 de março de 2021
Avaliação não solicitada
logotipo da Deliverr

Resposta da Deliverr

Hi Catherine,

Thank you for your feedback - looking forward our continued partnership!

Nabeel,
Deliverr

Avaliado com 5 de um total de 5 estrelas

Archana is the reason we use Deliverr

We've worked with amazon's FBA, rakuten logistics and I can tell you w/o a doubt the support, knowledge base and tech aggregate into this shipping company has created a stack no e-com can do w/o. You have our business for the next 10 years.

19 de março de 2021
Avaliação não solicitada
logotipo da Deliverr

Resposta da Deliverr

Hi Brandon,

Glad Archana has been able to help! Looking forward to continuing our partnership with you into the future!

Nabeel,
Deliverr

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