Dennis Did It Avaliações 49

Puchased two portable touch metal lamps in late 2024. Found them to be nice lamps but unfortunately the charging port of one of the lamps snapped inside the lamp with normal use just over a year after I purchased it. Contacted customer service and was told could not return as warranty was 12 months and they do not offer a repair service. For the price of these lamps, I would expect them to last more than a year and a half, and it is probably better to buy something else. From a sustainability perspective it is also frustrating to have to throw away a lamp that could be fixed quite easily if this service was offered.

Really stylish products, and support was really helpful when I had a product that was damaged. They sent me a replacement and made it really easy for me.

Very helpful staff member who heard out my issue and looked for a solution for it. Straight forward evidence based discussion. Handled very well

I found the personalised service amazing and the staff are very quick to respond to any queries.

Exceptionally helpful, warm and considered customer service.

I made an enquiry weeks ago regarding an out-of-stock item and Tatiana has remained engaged, attentive and informed throughout - a lovely reminder to shop from small businesses.

I initially received a faulty lamp, but Tatiana was absolutely amazing in resolving the issue. She was quick to respond, very helpful, and made the whole process stress-free. The issue was fixed promptly, and the lamp itself is beautiful. Her customer service was excellent thank you so much, Tatiana!

Very easy to email and talk about any issues with delivery or product quality. Happy to help and best support the customer. Quick to respond!

Lovely company with high quality products!

I reached out to the customer service team for a couple of little things related to my online purchase. Tatiana could not have been more helpful and lovely to deal with. Will definitely be purchasing further goodies from Dennis Did It.

Quick, easy and efficient service!

Really impressed with the customer service and how quick and easy they were to communicate with. Tatiana was super helpful to deal with. The product is also great, highly recommend!

⭐️⭐️⭐️⭐️⭐️
I’m in awe of everything from Dennis Dit It! I bought two lamps from them and honestly couldn’t live without them now. The quality and design are just amazing. Their customer service is also incredible — always quick to respond and so eager to help. I couldn’t recommend them more!

Amazing efficiency, friendly, helpful and a lovely experience!

Amazing service, Tatiana was so helpful!!

The x2 ribbon lamps look great and give off a really nice light.

The customer service team were incredibly quick, friendly and resolved an issue with one of the shipped lamps immediately. Highly recommend!

Awesome customer support from Tatiana! I've always loved my lighting purchases from DDI, but when I did have a problem they stepped in and took care of me kindly and quickly. Really appreciate their great customer service :)

First lamp came defective, so I contacted them asking for a replacement.
They replied within a day, and I received a free replacement lamp within the week.

Fast delivery and customer service was kind.

I recently purchased two brassy gold touch lamps for my newlywed home and was very disappointed at the quality for the price. The inside was mainly plastic and one of the lamps did not work at all after several hours of charging.

I submitted video proof of the fault to their customer service to request to return and receive a full refund for both, as the lamps were meant to be used as a pair. However, they did not read my email carefully and only gave me a refund for one lamp, leaving me with one half of a pair and a refunded amount that isn’t enough to purchase a new one from their store given I purchased the two in a discounted bundle.

I then conceded that if I can’t return the lamp that works, I’d rather cancel the refund and receive a replacement for the faulty one instead so that I at least have a pair, but was told that this is no longer possible.

The customer service rep then said I could return the remaining lamp through the portal for a $20+ processing and restocking fee instead, to which I replied this is quite unfair, as why should I have to pay extra on top of the hassle when the faulty item is the whole reason for my return.

The rep only emailed back once every 24 hours and now they have stopped replying altogether. This simple matter has dragged on unnecessarily for over a week and been extremely frustrating.

Order #2316483

UPDATE: The rep has reached out again to approve a free return and refund for the remaining lamp, which is much appreciated.

I purchased two items from Dennis Did It and the parcel was lost on its way to me. As such, I never received the items. Aus Post has confirmed this and told me to contact Dennis Did It to organise a refund. I have emailed Dennis Did It multiple times, and submitted a request on their website, and received no response. The value of the order was over $300 and failing to address the issue is unacceptable. Sellers are responsible for ensuring items they send arrive to the purchaser under Australian Consumer Law. I will be taking this further if there is no response.

Order #2315899

Terrible! They say you can return things, but you need to email them and they never reply.

I purchased two lamps, one is great. Love it. The other is beautiful but firstly I noticed the gold rim was coming away from the paper although initially didnt think this would cause an issue. Due to the weakness of this fault and the poor quality of the paper on the lamp there are 3 sections that have ripped due to the pressure required for the wire brace to expand it. Ive contacted Dennis Did it 2 times via email and had no response. Ive messaged on their website. Ive also read the policies on faulty products and customer service time frames for issue resolution yet have not had any luck. I am not looking for a refund, I just want a lamp replacement that is not faulty. It's important to note I have various paper lamps and have never had this issue with ripping due to pressure and faulty manufacturing. I don't generally like to write negative reviews before I have a resolution, however it seems this is the only option to have my issue resolved. Due to the price of these lamps I'd expect better quality and customer service. I do hope this can be resolved.