DENTAKAY DENTAL CLINIC - Nish Avaliações 122

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Une expérience très décevante et éprouvante
J’ai eu une très mauvaise expérience avec la clinique dentaire Dentakay, située à Nish
(Istanbul). Dès le début, j’ai subi beaucoup de stress. La prise en charge était très mauvaise, avec un manque de communication flagrant, des attentes interminables et une perte de temps considérable.

Je suis extrêmement déçue. Trois visites, beaucoup de dépenses, et au final, rien n’a été réglé.

En septembre 2025, on m’a posé une couronne sur un implant. Dès mon retour à la maison, des complications sont apparues : de la nourriture s’accumulait autour de la couronne, au point que je devais l’enlever après chaque repas. Malgré des nettoyages fréquents et rigoureux, ma gencive s’est enflammée, puis infectée, et la couronne a commencé à bouger.

Je suis retournée à Istanbul en mars 2026 pour résoudre le problème. On m’a alors dit qu’il fallait tout enlever : l’implant et la couronne. On a tenté de me vendre un bridge, alors même que ma gencive était encore infectée. Finalement après longue discussion avec le chirurgien et dr Elif Melika Gurer on a retiré l’ensemble. Comme j’étais encore sous garantie, j’ai eu énormément de difficultés à obtenir un remboursement.

Le mardi 24 mars, je suis restée à la clinique de 9h du matin à 20h sans obtenir mon remboursement. Ils ont mis plus de 4 heures pour organiser mon transfert à l’hôtel, alors que je suis âgée, malade et que je n’avais pas mangé de la journée. Le lendemain, je suis retournée à la clinique, et il a fallu encore beaucoup de temps et de négociations pour enfin récupérer mon argent. En plus, ils ont tenté de me rembourser le minimum, sans se référer à la facture que j’avais payée quelques mois plus tôt.

Je suis très déçue par leur manque de compassion, leur absence de communication et leur avidité. Leur objectif semble être de faire toujours plus d’argent et de vendre des soins non nécessaires. Le traducteur notamment Abdullah s’ est permis de pousser pour certains traitements dentaires même de donner des informations médicaux erronées probablement pour toucher sa commission.
Et a plusieurs reprises je n avais pas les informations nécessaires et me les transmet dans le couloir.
La traduction était trop rapide lors des rencontres avec le dentiste.

Au final, trois visites à Istanbul depuis le Canada, avec la fatigue, la perte de temps, les longs voyages et d’importantes dépenses, pour repartir sans avoir résolu mon problème dentaire. Mon fils a également vécu une très mauvaise expérience, notamment sur les prix annoncés.

Je pense que la prise en charge chez Dentakay s’est beaucoup détériorée par rapport au début. Elle est plus en ce moment basée sur l’argent, sans transparence sur les coûts. Pour un même travail, les prix varient d’un client à l’autre selon la tête du client, son lieu de résidence ou sa capacité à négocier. Les prix ne sont pas affichés, et on ne vous remet pas de facture détaillée, même si vous la demandez. Ils modifient les prix après devis, et une fois sur place, ils ajoutent plusieurs milliers d euros en vous mettant devant le fait accompli.

Nous avons croisé plusieurs clients insatisfaits sur place. Cette clinique n’est plus à recommander. Si vous y allez malgré tout, vérifiez tout, faites tout consigner par écrit et négociez au maximum.

If you want genuine care and quality service, Dentakay is NOT the clinic to go to. I was extremely disappointed having spent over USD $1000 to fly to Istanbul, only to be told that they could not do the implant we’ve discussed.

Before confirming my appointment, I sent my pictures and a recent x-ray to the agent. After which I was told the dentist looked over and proposed a plan for an implant. I asked about the permanent tooth that was stuck in my gum horizontally and was told they would not remove it, they would just put the implant in.

I made the appointment and I traveled to Istanbul, and on the day of my appointment the clinic was packed with patients and staff walking around, looking flustered. Listening to some of the customers in the waiting room, they’ve waiting for hours without no updates. It seemed like they were clearly taking on more than they could handle.

When it was my turn, they took the same type of x-ray that I already sent from my local dentist and told me the implant would not be possible as the space is too small and they would need to extract the permanent tooth in the gum. They suggested I shaved down the teeth on the sides of the gap to put a bridge and expected me to make that decision right then and there.

On top of that, there was no consideration as to the accommodation, no apology. I had to find another place to stay that same day or pay over USD $900 for the 5 day stay at the hotel that was supposed to be included in the package. Mind you, this was more than half the price of the full package. I guess the hotel stay was much more expensive than the actual procedure.

The agent and security came running after me when I walked out of the clinic refusing to pay for a one day stay at the hotel. They said even though I never spent any time at the hotel, I still have to pay for the first day since they already made the reservation. As if I didn’t pay enough to come all the way to Istanbul for nothing.

Zero stars for your customer service, Dentakay. It’s not the fact that you didn’t say upfront that you could not do the implant. It’s the way you handled it.

Reading some of the other reviews, it seems like your strategy is to get people to come to Istanbul even though the surgery that they look forward to is not possible and then you break the news and expect them to agree to something else, just so you can get business. If that is in fact true, it’s shameful.

This is my honest review without being pressured into it ! At first I was skeptical because maybe I didn’t understand the process. Me and my wife had a full mouth restoration done at Dentakay. Yes the price has gone up then initially stated but I did needed extra work done such as a bone grafting operation! My gums to the left top of my side of my mouth has sunk after putting the zirconia crowns on which resulted in a gap between the gums and the crowns ! On my second visit The Doctor have removed the affected area crowns and on my top right as well as they have moved and created another gap - thats because I couldn’t have the full mouth done in one go because I had a healing period of 6 months - Bone grafting and implants . So because there was no resistance they have moved . They have removed the affected crowns and replaced them with new ones , no extra cost no questions asked . Cleanliness - Absolutely everything is spotless and sterilised- never once have I seen anything wrong ! Hotels and transportation from Hotel to Clinic and back is covered! Flights are optional! Honestly I cannot fault them ! They are professional beyond belief and very attentive! Me and my wife are both happy with the final product. A new smile ! Honestly - Thank you Dentakay Team at Nish ! Brilliant Service

Ok so let's start at the beginning. Good communication from the start, so I was able to plan my trip and stay informed of my upcoming treatment plan. We decided to book our own hotel. We chose the Grand Harilton. A reasonably good choice for the money about 25 minutes from the clinic. After initially booking our own taxi for the first visit, the clinic provided all other pick ups and drop offs in a luxury Merc Vito.
Upon arrival, I was promptly seen by a co-ordinator and brought to get X rays and start treatment. A good start. My Dentist was a young lady. Very professional and friendly and made me feel at ease. First day treatment was 23 teeth shaved for crowns and two extractions. Almost painless apart from a wisdom tooth with an infection. Even so, it was fine. Second day was a little different. Waiting two hours before treatment. Two more extractions and gum prepared for 3 implants. Also had a sinus lift. All good at the end. 3rd day was a bit of a disaster. Teeth didn't come back from the lab. 5 hour wait with no real communication from anyone as to what was happening. Had to keep asking. Not a happy patient. Sent back to hotel without treatment. A few rescheduled appointments later and got them fitted and I have to say, they look great! So a bit of mixed feelings. The Dental team are amazing and super professional. The treatment organisation wasn't as good as I had expected. Be prepared for delays. If someone had told us what was happening, I would have accepted it no problem. But it was the breakdown in communication that spoiled an otherwise amazingly positive experience. I return again with confidence in September to have 3 crowns fitted and I am looking forward to it. I want to acknowledge the professionalism of my Dental team, and in particular Sila Solmaz my Dentist. A great asset to the Dentakay team. 😀 Overall, it's got to be 9/10 for all at Dentakay. Thank you for everything!

Very professional from the transfers to hotel to the clinic….efficient in every way….staff were lovely 🥰

The doctors and nurses who attended to me were kind and sympathetic and all other staff in the clinic was helpful in anyway possible during and after the first part of the procedure.

So, communication was excellent. I struggled getting Internet the first night but then all was good. Everyone was friendly and helpful. The translators were great. The procedure was brutal, but I had a lot of work done very quickly. Explanations for work done were clear and I understood the reasons for decisions made. I was troubled by the number of extractions going from 10 to 8 when I questioned why I was being billed for 10. I payed for eight. I had the meds explained to me very well. The transportation between airport, hotel and clinic was very good. The hotel was great, though I had to stick to soup once the work was done. I am recovering well and look forward to getting my permanent teeth on my next visit.

This was my first visit to Dentakay, and from start to finish, everything was handled with great professionalism. The hotel was excellent, and the daily transfers from the airport and between the hotel and clinic ran smoothly without any issues. The doctors and assistants provided outstanding care, and I am completely satisfied with the treatment.
A special thanks goes to Mr. René Marius, who was my main point of contact. He guided me throughout the entire process with exceptional friendliness and attentiveness, and continues to be available after the treatment for any questions.
I am already looking forward to my second visit in three months and to receiving further care at Dentakay.

Ich bin mit DENTAKAY DENTAL CLINIC - Nish sehr zufrieden, das Team der Klinik ist sehr kompetent ich würde sagen Sie wissen was sie tun. Der Aufenthalt also damit mein ich die Wartezeiten zwischen den Behandlungen waren Teilweise sehr sehr lang, die Größe und Lage des Wartezimmers direkt im eingangs Bereich ist nicht sehr vorteilhaft. Mit der Buchhandlung, der Beratung und dem Ergebnis selbst bin ich bis jetzt sehr zufrieden. Ich werde auf jeden fall die Klinik meinen freunden und bekannten weiter empfehlen.

Después de dos visitas para solucionar mi tratamiento vocal , lo único que puedo decir es que recomendaré a Dentakay a todas personas ,por su profesionalismo, el gran trabajo que me han hecho desde la llegada al aeropuerto de Estambul hasta hotel y clínica , le doy las gracias mil veces por su ayuda .

After searching for dental clinics in Turkey, I came across Dentakay in Istanbul. From initial enquiry to flight to Turkey, everything was very well organised. You are made aware of the treatment plans available to you in the beginning and then you are given the option to choose what suits your circumstances the best.

I can’t commend enough Doctor Mert, who did an amazing job with my teeth, well happy with the results and translator Mouhamet, who kept me well informed during the entire process. Truly a seamless process from start to finish. A highly recommended dental clinic in Istanbul— would not hesitate to return for anything in future.

Ich bin überglücklich, dass ich mich für Dentakay in Istanbul entschieden habe. Vom ersten Moment an habe ich mich sehr wohl und gut aufgehoben gefühlt – alles war perfekt organisiert und das gesamte Team unglaublich freundlich.

Ganz besondere Grüße und ein großes Dankeschön an meinen behandelnden Doktor – er hat fantastische Arbeit geleistet! Ich bin begeistert von meinen neuen Zähnen und kann gar nicht aufhören zu lächeln.

Vielen Dank für diese tolle Erfahrung – Ein Dankeschön auch an Lena und Ali! Ich kann Dentakay von Herzen weiterempfehlen!

Alles war wirklich wunderbar und wirklich sehr weiter empfehlenswert. Insbesondere die persönliche Betreuung durch Lena war außerordentlich super.

1st class service from first telephone consultation right through to leaving with my newly crowned teeth. I could not be more happy with the service so far.

Dentakay were brilliant can’t fault at all the service was 100%. Hotel was 5 star ⭐ transport first class and polite. All the staff at Dentakay weee fantastic went above and beyond. If anyone reads my review will be 100% happy with treatment from Dentakay team deffo Dentakay all the way 👌👌. Again thank you Dentakay team 😘.

Ha sido una experiencia muy satisfactoria ya que nadie me recomendó y elegí por mi propio criterio
Una profesionalidad excelente un trato inmejorable y una coordinación perfecta si tuviera q volver a elegir , sin duda lo haría
Un trabajo rápido perfecto y apenas sin dolor
Doy las gracias a mi dentista y su equipo por el trabajo realizado , no podía haber salido .gracias
Todo aquel q esté dudando le recomiendo Dentakay ,
profesionalidad trabajo y dedicación hace recuperar una sonrisa como pudieron hacer conmigo
Gracias a todo el equipo dentakay

My experience at Dentakay was mixed. The doctors are highly professional and did an excellent job. I am very satisfied with the quality of the dental treatment I received.

The price was reasonable for three crowns, three fillings, and one root canal treatment. I also requested a deep cleaning. Considering the amount of treatment I had done, the overall cost was fair. However, I feel that the price for the deep cleaning itself was not entirely reasonable.

Unfortunately, the coordination and transportation service need improvement. The staff responsible for organizing the drivers do not always listen carefully to patients. The waiting time to see the doctor or to be picked up and taken back to the hotel was extremely long, which was quite frustrating.

Overall, the medical and dental care is very good and fairly priced, but the coordination and transportation services require better organization.

I chose Dentakay among several very good clinics - there are many of them in Istanbul. What stood out to me about Dentakay was that, based on the X-ray I sent them, they made a detailed treatment plan and explained why it was the best course of action.

Then they sent me what else the treatment includes - among others, a lifelong guarantee for the implant and 7 or 8 years guarantee for the crown, 4 nights stay in a 5-star hotel, and transport from the airport and to the clinic from the hotel every day.

The medical team was beyond fantastic! I am so far extremely happy with the result! Dr. Ahmet and the oral surgeon and others were very professional, caring, and explained every step.

The whole treatment is planned and executed quite meticulously! There is a consultant who walks you through the whole process.

I found it very surprising and amazing that they even have a professional photographer in the house, who takes photos of the patient's mouth so that the medical team makes sure that the aesthetics of the treatment works too.

I am thrilled I chose Dentakay! I would recommend it to anyone without any hesitation!

I am very pleased that I chose Dentakay clinic for my dental treatment. Very professional approach and service. New teeth and a new feeling. I recommend it to everyone.