Banner for DENTAKAY DENTAL CLINIC - Nish

DENTAKAY DENTAL CLINIC - Nish Avaliações 122

O TrustScore é 4.5 de um total de 5

4,3

Sanayi Caddesi 44A, No:16, 34196 Bahçelievler, İstanbul, TR


Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

pleasant staff and dentists “a busy place “ all ages of international people with all kinds of dental issues been addressed and diagnosed ! Had my first visit with no pain . Don’t get me wrong there... Ver mais

Avaliado com 5 de um total de 5 estrelas

Von Anfang bis Ende einfach perfekt. Schon die Betreuung in Deutschland hat mir sämtliche Angst genommen und mir sofort das Gefühl gegeben das hier wahre Profis sich deiner Person annehmen. Ich kann e... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

Beim 2. Besuch wurde leider auf die Rechnung die nicht passte eingegangen. Der Begleitflug von meinem Sohn wurde berechnet obwohl er im Kostenvoranschlag im Preis war wurde auf fasten geschoben und mi... Ver mais

Avaliado com 5 de um total de 5 estrelas

Very good experience with Dentakay Istanbul. Everything was excellent from start to finish. I got 8 implants and 32 zircon crowns no problem, no pain and the results are amazing. Hotel and transport v... Ver mais


Detalhes da empresa

  1. Dentista Cosmético
  2. Clínica Odontológica
  3. Periodontia de Implantes Dentários
  4. Dentista
  5. Centro de Cuidados com Dentaduras
  6. Clareamento dental

Sobre DENTAKAY DENTAL CLINIC - Nish

Escrito pela empresa

Dentakay was founded in 2009 by Dr. Gülay Akay and, ever since, has been nothing short of a safe haven for patients with all kinds of concerns in medical and cosmetic dentistry.

Dentakay was founded in 2009 by Dr. Gülay Akay and, ever since, has been nothing short of a safe haven for patients with all kinds of concerns in medical and cosmetic dentistry.

Get a quote

Dentakay Dental clinic

Escrito pela empresa

A natural new smile crafted individually for you!

Informações de contato

  • Sanayi Caddesi 44A, No:16, 34196, Bahçelievler, İstanbul, Turquia

  • +905415008008

Get your free dental consultation!

Get a treatment plan directly on WhatsApp!

4,3

Excelente

O TrustScore é 4.5 de um total de 5

122 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I am very pleased that I chose Dentakay…

I am very pleased that I chose Dentakay clinic for my dental treatment. Very professional approach and service. New teeth and a new feeling. I recommend it to everyone.

16 de janeiro de 2026
Avaliação não solicitada
logotipo da DENTAKAY DENTAL CLINIC - Nish

Resposta da DENTAKAY DENTAL CLINIC - Nish

Dear Kalle Aasamae,

We're happy to hear that you are pleased with the professional service and your dental treatment at our clinic. We appreciate your recommendation and are glad you have a new feeling with your new teeth.

Warm Regards,
The Dentakay Team

Avaliado com 5 de um total de 5 estrelas

To był właściwy wybór!

Nie mam wątpliwości, że wybór Dentakay był właściwy! A dlaczego? Tutaj ważny był każdy szczegół: KONTAKT I KOMUNIKACJA: wszystko zaczęło się od wysłania zwykłej wiadomości, natychmiastowa odpowiedź, przesłanie zdǰęć, krótki opis i pierwsza darmowa konsultacja z wstępnym opisem leczenia wraz z kosztami. Otrzymałam wszelkie niezbędne informacje, miałam możliwość przeprowadzenia video rozmowy, to znacznie ulatwiło podjęcie decyzji. Dziękuję Robinowi za wykazanie się cierpliwością i zrozumieniem. PRZELOT I TRANSFER: organizacją tego procesu zajmuje się DENTAKAY, wszystko odbywa się bez problemu, zakupione bilety, wysłany link do odprawy, taxi, które czeka tuż po przylocie. Wszystko bez zastrzeżeń, w ciągłym kontakcie z DENTAKAY. ZAKWATEROWANIE: DENTAKAY gwarantuje pobyt w hotelu 5*, w pakiecie śniadania i obiady, wystarczająco, bez obaw, głodni nie będziecie. Hotel o wysokim standardzie, w świetnej lokalizacji. KLINIKA: spełnia wszelkie najwyższe standardy, profesjonalnie wyposażona, ze świetną obsługą, z kompetentnymi lekarzami, którzy słuchają twoich potrzeb, wyjaśniają każdy etap leczenia, dostosowują plan leczenia pod twoje oczekiwania i możliwości finansowe. Wszystko odbywa się w pełnym znieczuleniu, bo dla nich twój komfort jest najważniejszy. Czułam się bezpiecznie, miałam pełne zaufanie do lekarzy. To był właściwy wybór! Polecam wszystkim niezdecydowanym.

26 de janeiro de 2026
Avaliação não solicitada
logotipo da DENTAKAY DENTAL CLINIC - Nish

Resposta da DENTAKAY DENTAL CLINIC - Nish

Droga Ewelina,

Bardzo dziękujemy za tak szczegółową i pełną zaufania opinię!

Cieszymy się, że każdy etap – od pierwszego kontaktu i komunikacji, przez organizację podróży i zakwaterowanie, aż po leczenie w naszej klinice – spełnił Pani oczekiwania. Dziękujemy również za miłe słowa skierowane do Robina oraz całego zespołu; przekazanie takiego wsparcia i poczucia bezpieczeństwa jest dla nas kluczowe.

To dla nas ogromna satysfakcja, że czuła się Pani zaopiekowana, bezpieczna i miała pełne zaufanie do naszych lekarzy. Dziękujemy za polecenie Dentakay i życzymy dużo zdrowia oraz wielu powodów do uśmiechu!

Z poważaniem,
Zespół Dentakay

Avaliado com 5 de um total de 5 estrelas

Very impressed.

The treatment I received was second to none. From the moment we were picked up at the airport we were looked after like family. The staff were very knowledgable and the treatment was carried out expertly in very sterile conditions.
Everything was then checked before signing off and arranging next visit in 6 months time.
Very impressed.

22 de janeiro de 2026
logotipo da DENTAKAY DENTAL CLINIC - Nish

Resposta da DENTAKAY DENTAL CLINIC - Nish

Dear Peter Gray,

We're so happy to hear that you felt like family and were impressed with the knowledge and care provided. It's great to know that our attention to detail and sterile environment made a positive impact. Thank you!

Warm Regards,
The Dentakay Team

Avaliado com 1 de um total de 5 estrelas

High-quality dental work, but issues with pricing and logistics

Final Version (Includes Transfer Delay)
​Rating: ⭐⭐⭐ (3 out of 5)
​"I recently completed my treatment at Dentakay for 6 E-max veneers on my upper teeth. I am very happy with the physical result and my new smile; the dentist did a great job on the veneers, and they gave me a 5-year guarantee.
​However, the experience was let down by logistics and billing. After my treatment, I was left waiting 2 hours for my VIP transfer just to get back to my hotel.
​Furthermore, the pricing for additional services was very disappointing. I was quoted €350 for whitening only the lower 6 teeth. When it came time to pay, my bank receipt showed I was charged 17,947 TRY. At the current exchange rate, this is approximately €470, which means I was overcharged by €120. Charging nearly €500 for whitening just 6 teeth is much higher than the standard Istanbul market price, and it didn't match the price I was promised.
​Great clinical work, but the management needs to be more transparent with pricing and more reliable with their transport....xx

24 de janeiro de 2026
Avaliação não solicitada
logotipo da DENTAKAY DENTAL CLINIC - Nish

Resposta da DENTAKAY DENTAL CLINIC - Nish

Dear Ms. Anna,

Thank you very much for your kind words regarding the clinical results. We are delighted to hear that you are happy with your new smile and the quality of your dental treatment.

Regarding the whitening charge, we would like to clarify that the agreed price for whitening the lower six teeth was €350. The amount of 17,947 TRY reflects the official exchange rate applied on the day of payment, which can be verified through Google or any reliable currency converter. Even with minor daily fluctuations, the difference would typically be only €1–2, rather than €120.

We have been trying to contact you over the past few days to explain this in detail, as we believe there may have been a misunderstanding, but unfortunately, we have not been able to reach you. We would be happy to review this together for full transparency whenever it is convenient for you.

We also sincerely apologize for the delay you experienced with the VIP transfer and appreciate you bringing this to our attention. Upon checking your transfer records, the full process, including paperwork after your appointment and arranging a driver, took less than 45 minutes. Nevertheless, we are continuously working to improve our logistics to make transfers even smoother in the future.

We hope this clarifies any concerns.
Thank you again for choosing Dentakay.

Best regards,

The Dentakay Team

Avaliado com 5 de um total de 5 estrelas

First at all would like to say a…massive thanks to all DENTAKAY staff and a lovely Dr. Dursun Irem Kocatürk she is professional she have big knowledge. She made my life easier! I can smile!!!

First at all would like to say a massive THANKS for all DENTAKAY staff, for how they was treated my visit. I came where I can't smile and walked out with new amaizing smile. Now about my doctor Dr. Dursun Irem Kocatürk how amaizing doctor she is. She did a profesional work with my smile, she is not just lovely doctor but all so person. I can't to THANK her what she did with my smile. A massive THANK YOU for all DENTAKAY staff!
All so I like to mention the best consultan in my entire life Katie Ahmed! Her communication more when 10 out 10 she is amaizing person, she definitely knows her job she sort everything within a minutes doesn't mater it's early morning, late afternoon or even weekend.
All so I like to mention DENTAKAY planing team it's 10 out 10 they highly organised.
All so like some people say they ask for a good review 😡 it's not true. Yes they asked me did I'm happy with treatment and services they provided it's normal. And it's up to me how many stars I will give on my review and what I write!
Ones again CEO Onur Akay, Dr. Gülay Akay THANK YOU for your top service for top treatment all so for 5 star hotel 🙏

24 de janeiro de 2026
logotipo da DENTAKAY DENTAL CLINIC - Nish

Resposta da DENTAKAY DENTAL CLINIC - Nish

Dear Nick Jagminas,

We're happy to hear that you had such a positive experience with our team! We appreciate your kind words regarding the quality of care you received and the professionalism of our staff. It's great to know that you are pleased with your new smile. We thank you for your feedback!

Warm Regards,
The Dentakay Team

Avaliado com 5 de um total de 5 estrelas

Dental implant and extractions

Exceptional service from a to z, from the airport pick up, clinic, doctors, service team at the clinic and the planning team were all outstanding👏.

10 de janeiro de 2026
Avaliação não solicitada
logotipo da DENTAKAY DENTAL CLINIC - Nish

Resposta da DENTAKAY DENTAL CLINIC - Nish

Dear Barre,

We're happy to hear that you had such a positive experience with our comprehensive services. It's wonderful to know the team made your journey exceptional. Thank you!

Warm Regards,
The Dentakay Team

Avaliado com 5 de um total de 5 estrelas

Unbelievable service

It's a good service affordable price..good job.just try you will be happy ¡¡¡

14 de janeiro de 2026
Avaliação não solicitada
logotipo da DENTAKAY DENTAL CLINIC - Nish

Resposta da DENTAKAY DENTAL CLINIC - Nish

Dear Rosa Teklay,

We're happy you had a good experience. We appreciate your feedback and are grateful for your time.

Warm Regards,
The Dentakay Team

Avaliado com 5 de um total de 5 estrelas

The whole experience was unbelievable…

The whole experience was unbelievable got treated like a celebrity at every stage of my treatment which was pretty much pain free which I couldn’t believe with the scale of work I had done can’t wait for my second visit to get my proper teeth fitted with that said everyone said how good my temporary teeth look thanks again Dentakay see you in 3 months for the final step in my life changing experience

8 de janeiro de 2026
logotipo da DENTAKAY DENTAL CLINIC - Nish

Resposta da DENTAKAY DENTAL CLINIC - Nish

Dear Mark Taylor-Ball,

We're happy to hear that your experience was so positive and that you felt well-cared for during your treatment. It's great to know you're pleased with your temporary teeth. We appreciate your kind words and look forward to seeing you in three months!

Warm Regards,
The Dentakay Team

Avaliado com 5 de um total de 5 estrelas

Dentakay Istanbul

From start to finish Dentakay made my stay really calm and organised. From airport to hotel and numerous times to the clinic was 1st class.
The doctors and assistants all played their part in putting my mind at ease. Well done all. 👏🏻

19 de dezembro de 2025
logotipo da DENTAKAY DENTAL CLINIC - Nish

Resposta da DENTAKAY DENTAL CLINIC - Nish

Dear Paul ,

We're so glad we made your visit stress-free and well-coordinated. It's wonderful to hear that our team helped you feel comfortable. Thank you for your kind words!

Warm Regards,
The Dentakay Team

Avaliado com 5 de um total de 5 estrelas

Very professional treatment, excellent experience, amazingly friendly staff

From the very first contact with my online consultant Eddie until the drop off at the airport, this clinic is top notch in choosing all of their employees.
Every single person I have come in contact with was incredibly friendly, absolutely professional and an expert in their field. All of the doctors are not only super friendly but also specialist in their field, very good at explaining what they're doing, and incredibly empathetic. They make sure that the patients don't feel pain and feel safe and relaxed during the treatment.
All the other medical staff, nurses, translators, photographer, receptionists, cleaning staff, really EVERYONE were also super attentive, always checking in, and also so welcoming and friendly.
And the results were beyond what I could have dreamed of and I can wholeheartedly recommend this clinic to anyone who is looking to get dental work done. I would always choose Dentakay again, and if I could give more stars, I would!
Thank you again to every single person that I interacted with, you're all doing such an incredible job and have made my life so much better!

22 de dezembro de 2025
logotipo da DENTAKAY DENTAL CLINIC - Nish

Resposta da DENTAKAY DENTAL CLINIC - Nish

Dear Helya Esmaeili,

We're so happy to hear that you had such a positive experience with our team! It's wonderful to know that everyone you encountered was friendly, professional, and made you feel comfortable. We truly appreciate your recommendation and are grateful for your kind words.

Warm Regards,
The Dentakay Team

Avaliado com 4 de um total de 5 estrelas

Ma venue chez Dentakay a été…

Ma venue chez Dentakay a été superbement organisée.
Accueil amical et rassurant.
Mon chirurgien a fait un travail de fou en 2h, avec un moindre mal.
J'ai hâte de revenir pour finaliser mon traitement et repartir avec un sourire de rêve
Merci Dentakay
Isabella D'Errico

8 de dezembro de 2025
Avaliação não solicitada
logotipo da DENTAKAY DENTAL CLINIC - Nish

Resposta da DENTAKAY DENTAL CLINIC - Nish

Chère Isabella D'Errico,

Un grand merci pour votre message. Nous sommes ravis d’apprendre que votre venue chez Dentakay s’est déroulée dans les meilleures conditions et que l’organisation, l’accueil ainsi que le travail de votre chirurgien ont été à la hauteur de vos attentes.

Nous serons très heureux de vous accueillir à nouveau pour la finalisation de votre traitement et de vous accompagner jusqu’à votre sourire de rêve.
Merci pour votre confiance.

Cordialement,
L'équipe Dentakay

Avaliado com 5 de um total de 5 estrelas

Been such a great experience from…start

Been such a great experience from beginning to the end, all staff helped me, leaving me at ease, Becky was an great in making all. Of this possible from booking flights and all arrangements, from the moment I walked in was presented to main Doctor Gulay she was amazing analyzing my situation, doctor Abdulah did my crowns so amazingly, doctor Osman was great with my roots canal and Doctor Turham amazing surgery made me feel at ease where i had no pain at all.
The staff were so great regarding my well-being and made feel so welcomed, Shahid, Sena, Alonso, Abdul Karim, Mouhamet, Adullah, helped me so much in every way possible, I could not fault this experience and journey in any way, THANK YOU DENTAKAY for giving my confidence in smiling again.

12 de dezembro de 2025
Avaliação não solicitada
logotipo da DENTAKAY DENTAL CLINIC - Nish

Resposta da DENTAKAY DENTAL CLINIC - Nish

Dear Dcgarcia,

We're happy to hear that you had such a great experience. It's wonderful to know the staff made you feel at ease and supported you throughout your journey. We appreciate you acknowledging the team's dedication to your well-being and new smile.

Warm Regards,
The Dentakay Team

Avaliado com 5 de um total de 5 estrelas

So far so excellent

In the middle of treatment so far, but I have to say I'm impressed with every aspect. High tech from the start. Full 360⁰ degree scans and 3D impressions taken without alginate all electronic. Constant checking on every aspect of treatment including all your transfers to and from the clinic would definitely recommend

29 de novembro de 2025
logotipo da DENTAKAY DENTAL CLINIC - Nish

Resposta da DENTAKAY DENTAL CLINIC - Nish

Dear Ian Pollock,

We appreciate you sharing your treatment experience so far. We're happy to hear that you're impressed with our high-tech approach and thorough monitoring of your progress. Your recommendation means a lot to us!

Warm Regards,
The Dentakay Team

Avaliado com 5 de um total de 5 estrelas

Perfekt

Alle Nett und Freundlich.
Organisation hervorragend.
Shuttle pünktlich.
Dolmetscher vor Ort.

9 de dezembro de 2025
logotipo da DENTAKAY DENTAL CLINIC - Nish

Resposta da DENTAKAY DENTAL CLINIC - Nish

Liebling Frank Fabian,

Vielen Dank für Ihre freundliche Rückmeldung. Es freut uns sehr zu hören, dass unser Team nett und freundlich war, die Organisation reibungslos verlief und der Shuttle pünktlich war. Auch dass ein Dolmetscher vor Ort war und Sie gut unterstützen konnte, freut uns besonders.

Wir danken Ihnen für Ihr Vertrauen und freuen uns darauf, Sie wieder bei Dentakay begrüßen zu dürfen.

Herzliche Grüße,
Das Dentakay Team

Avaliado com 5 de um total de 5 estrelas

Smiling 😃

Experienced professional dental & customer care staff, beautiful clinic & great to come home with a smile!

27 de novembro de 2025
Avaliação não solicitada
logotipo da DENTAKAY DENTAL CLINIC - Nish

Resposta da DENTAKAY DENTAL CLINIC - Nish

Dear Geraldine Greene,

We're glad you enjoyed your experience with our professional dental and customer care team in our beautiful clinic. Thank you for your positive feedback!

Warm Regards,
The Dentakay Team

Avaliado com 4 de um total de 5 estrelas

I was very pleased with everything I…

I was very pleased with everything I went through with Dentakay….be it transfer from airport and back….transfer from hotel to clinic very efficient.
Staff at clinic were all very friendly and explained everything in detail

22 de novembro de 2025
Avaliação não solicitada
logotipo da DENTAKAY DENTAL CLINIC - Nish

Resposta da DENTAKAY DENTAL CLINIC - Nish

Dear Killarney Connie,

We're happy to hear that you were pleased with the efficiency of our services, including transportation and the clinic staff's detailed explanations. Thank you for your feedback.

Warm Regards,
The Dentakay Team

Avaliado com 4 de um total de 5 estrelas

The doctors were excellent and very…

The doctors were excellent and very efficient. They were very quick and got everything done in no time.
One thing that can be improved is increased communication with the patient since the patient is in a foreign country and does not know what is going to happen next. Increased information about what will happen next with your treatment will be appreciated instead of just saying that you will get a message on WhatsApp late evening about your treatment.

15 de novembro de 2025
Avaliação não solicitada
logotipo da DENTAKAY DENTAL CLINIC - Nish

Resposta da DENTAKAY DENTAL CLINIC - Nish

Dear Khalid Taqi,

We're glad you found the doctors excellent and efficient. We appreciate your feedback regarding communication. We'll work on providing clearer, more timely updates about treatment plans, especially for patients in foreign countries, to improve their experience.

Warm Regards,
The Dentakay Team

Avaliado com 5 de um total de 5 estrelas

Great clinic

I hade a wonderful experience with Dentakay, i had to redo all my teeth with multiple sugeries and implants, but after so much soffering i can now smile again thanks to all the Dentakay Team.

29 de outubro de 2025
Avaliação não solicitada
logotipo da DENTAKAY DENTAL CLINIC - Nish

Resposta da DENTAKAY DENTAL CLINIC - Nish

Dear Luiza,

We're happy to hear that your experience with us was wonderful. It's great to know that we could help you smile again after your surgeries and implants. Thanks to you for your positive feedback.

Warm Regards,
The Dentakay Team

Avaliado com 5 de um total de 5 estrelas

Everyone deserves a radiant smile and oral health !

We believe everyone deserves a radiant smile and optimal oral health, without the usual high costs. That's why we heartily recommend Dentakay in Istanbul.

Dentakay provides world-class dental care, combining breathtaking aesthetics with foundational long-term wellness. Their exceptional team, including empathetic Medical Consultants like Shane Osborne, ensures personalized guidance. Multilingual support, featuring individuals like Bursa and Ahmed, guarantees effortless communication throughout your journey.

Experience cutting-edge dentistry, outstanding patient care, and remarkable value. We encourage you to discover your new smile with Dentakay.

18 de outubro de 2025
Avaliação não solicitada
logotipo da DENTAKAY DENTAL CLINIC - Nish

Resposta da DENTAKAY DENTAL CLINIC - Nish

Dear Rosalina Norita,

We're happy to hear that you had such a positive experience! We appreciate your kind words regarding our commitment to providing world-class dental care and ensuring patient comfort. Thank you for recommending us!

Warm Regards,
Dr. Gülay Akay

Avaliado com 1 de um total de 5 estrelas

The worst decision EVER!!

Worst decision EVER!!! Please value your health and DONT LET those butchers destroy your teeth, IT DOESNT WORTH IT, PLEASE FALLOW MY ADVICE!!! go with a dentist that really care your health and do the minimum shave!!! Before to go there I told to the person that I was in contact with about the shave I asked them if they could do the minimum shave and they say YES!!!! Liers!!! 1st I was told that treatment would be 5k for crowns, once there they say that if I wanted the "minimum" shave would be venners and the price increase to $8,233!!! GOOOODDDDD I should leave immediately that place!!! But I was already there and they make a discount!!! Was $6,993 almost the double!!! My dentist ELIF MELIKE GUTER the worst decision ever I BEG TO DONT OVERSHAVED and she did it !!! Can't believe the lack of professionalism of you don't know how to do minimum shave they don't do the job!! I have to ask for the gingivectomy in the sides, suppose to be included and this is no the worst the worst is that after a month I haven't be able to eat without pain and sensibility!!! And when I contact them the after care team doesn't even know who in the hell I am because for them we aren't humans!!! We are an ATM, so DISGUSTING 🤮 Miley keep asking me if I contact the after care and after care told me to use paradox toothpaste like if the toothpaste is going to fix a terrible procedure, 3 people close to me have venners and NO ONE including my husband suffer like me, venners take maximum 15 days to be recover and I was told to wait 2-3 months!!! Like if I don't do research about venners !!!! I didn't have implants to wait 2-3 months to recover!!! I request an appointment in Mexico or in Turkey paying myself the ticket and I didn't have an answer until I call my bank and dispute the charge !!! So gross, even if I get the money back I'll never recover my teeth 💔💔💔 PLEASE THINK TWINCE and invest the full price in your country or go to oral harmony in Colombia o Federico Baena in Mexico.

13 de setembro de 2025
Avaliação não solicitada
logotipo da DENTAKAY DENTAL CLINIC - Nish

Resposta da DENTAKAY DENTAL CLINIC - Nish

Dear Ms. Dennise,

We want to clarify several important points regarding your treatment.

Veneers, by nature, often cause sensitivity and discomfort which can last up to three months. This is a well-known and expected part of the healing process, and individual pain tolerance varies greatly from patient to patient. It is not an indication of any error or excessive procedure on our part.

Regarding the tooth preparation (shaving), veneers require precise, minimal reduction following internationally accepted dental standards to ensure proper adhesion and long-term success. Excessive shaving would compromise the veneer’s retention and is therefore avoided. Since you cannot see your original tooth structure beneath the veneers, claims of “over-shaving” lack clinical basis.

About the pricing, the initial estimate for you was based on porcelain crowns. After clinical examination, you chose veneers, a different treatment option involving distinct materials and procedures, the cost naturally changed. After reviewing your case, the difference in cost was approximately $1,800, not nearly double as claimed. This adjustment reflects the actual treatment performed and the clinical decisions made with your input and consent.

We have been in continuous communication with you throughout your treatment journey. Our after-care team and medical consultants have offered support and advice, including guidance on managing sensitivity and pain. We understand this has been challenging and are arranging follow-up care at our partnered clinic in Tijuana as per your request.

It is important to approach these matters transparently and respectfully. Attempting to reverse charges for completed treatment that is still in place and continuing to receive support from us is inappropriate and inconsistent with the circumstances.

Please be assured that patient care and satisfaction remain our priorities. We encourage patience with the healing process, and we are here to assist you through it.


Sincerely,

The Customer Care team

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.

Saiba mais sobre outros tipos de avaliações.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais