I found Designer Carpet by complete accident as I was looking for somewhere to get some quality rugs that didn't cost the earth. These guys were great, they sent me a lot of samples and were able to h... Ver mais
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Fantastic prices and great service. Stephen was particularly helpful in advising me on which pieces to select and was flexible to update the order and process the refund when I asked to swap one piec... Ver mais
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I chose Designer Carpets because of the excellent reviews and I wasn’t disappointed! I ordered a runner for the hallway and prior to delivery I had a courtesy call to explain a little design flaw in t... Ver mais
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Ordered samples first before making an order for my carpet. Got a choice of delivery dates and was emailed the previous day with a time slot. Delivery chap took the carpet through to my back garden at... Ver mais
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Detalhes da empresa
- Loja de Pisos
- também em
- Designer de interiores
- Empreiteira para Instalação e Reparo de Pisos
- Loja de Carpetes
- Loja de Móveis
- Loja de móveis para sala de estar
Escrito pela empresa
Based in Derbyshire, Designer Carpet are the UK's leading supplier of high quality carpets, carpet remnants and made-to-measure rugs at up to 85% Off RRP. We only work with brands that can be trusted to deliver quality, design and customer service. From classic wool carpets to natural, sustainable floor coverings such as sisal and seagrass, we offer luxury products that have the ability to transform any space.
Informações de contato
Ripley , Reino Unido
- 01332 346 444
- info@designer-carpet.co.uk
- designer-carpet.co.uk
4,9
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Good communication and all arrived on…
Good communication and all arrived on time and to plan.
7 de maio de 2026
Resposta da Designer Carpet
Great to hear that all went well for you. Good Communication is massively important to our friendly staff, and we are just one phone call away. No automated services, just 100% human, which is the way we feel it should always be. We hope to help you again soon
Top class made to measure rug and top class service
We got a made to measure xxxl rug. Samples arrived quickly and our order was made and delivered within one week. A friendly customer service lady rang to agree delivery date and the lovely delivery man dropped our delivery in our entrance hall after carrying it up a long lane single handedly. The rug was well packaged and when we rolled it out we could not have been happier. Fantastic service, fantastic quality and great price. Will 100% use again for carpets and rugs!!!
7 de maio de 2026
Resposta da Designer Carpet
Thank you so much for your wonderful review! We’re delighted to hear that you’re so happy with your made-to-measure XXXL rug and the service you received from start to finish.
It’s great to know the samples arrived quickly, delivery was arranged smoothly, and that our delivery driver was able to help get everything safely into your home. We’ll be sure to pass your kind comments on to both our customer service team and delivery team — they’ll really appreciate it.
Most importantly, we’re thrilled that you love the quality of your new rug. Thank you again for your support, and we look forward to helping you again with carpets and rugs in the future!
Resposta da Designer Carpet
Thanks Roy, we hope to help you again soon!
Carpet arrived damaged but I didn't have time to complain so made do with it
Ordering and delivery was straightforward. However the carpet had two cuts in the backing through to the pile. The plastic packaging was undamaged so these cuts must have been there before dispatch. It was a small piece intended for a cupboard and I didn't have the time to complain and have a new piece delivered so I decided to make do. It has meant I am unlikely now to use the company in the future.
5 de maio de 2026
Resposta da Designer Carpet
Thank you for your feedback. We’re pleased to hear that the ordering and delivery process went smoothly, but we’re very sorry to learn that the carpet arrived with damage. This is certainly not the standard we aim to provide, and we completely understand your disappointment.
We are usually able to correct issues like this if we are contacted. We are sorry you were unable to do so.
If you do ever order from us in the future, please do not hesitate to reach out, and we will do everything we can to ensure your order goes smoothly.
Resposta da Designer Carpet
Thanks Jean, we really appreciate that you rated us 5 Stars
ALL ROUND EXCELLENT SERVICEGood communicatio company…
Good communications from the company who phoned and discussed an alteration to my oder regarding size. This worked well as the carpet has fitted perfectly in our garden room/ conservatory, with a piece left over which can be used as a corridor runner else where.
The price was great for the quality of carpet recieved, which is excellent. Delivery went smoothly and the driver was most helpful . All in all excellent service all round Thankyou
28 de abril de 2026
Resposta da Designer Carpet
Thank you for such a kind review! We’re so glad our team could help and that the carpet fits your garden room perfectly. We’re pleased you’re happy with the quality, value, and delivery service, and we’ll be sure to pass your kind comments on to our couriers and the driver!
Thank you again for choosing us and for taking the time to share your experience!
Good quality product and prompt service.
29 de abril de 2026
Resposta da Designer Carpet
Thank you for your kind feedback! We're delighted to hear you were happy with the quality of the product and our prompt service. We really appreciate your support.
Resposta da Designer Carpet
Thank you for your lovely review! We're so pleased to hear you're happy. We really appreciate your support and hope to help you again in the future.
Absolutely spot on!
My rug fits exactly and looks great. Considering it was made 'blind' by Designer Carpets, I'm blown away by how perfect it fits!
Had an issue with my original order but the customer service was great and sorted it out straight away.
Would definitely recommend ❤️
29 de abril de 2026
Resposta da Designer Carpet
Thank you so much for your lovely review! We’re delighted to hear that your rug fits perfectly and looks great in your space. Our team at Designer Carpets takes a lot of pride in creating made-to-measure rugs, so it’s fantastic to know we got it just right for you.
We’re also pleased that our customer service team was able to quickly resolve the issue with your original order. Your recommendation truly means a lot to us — thank you again for your support!
Amazing quality carpets for such low…
Amazing quality carpets for such low prices! Absolutely made up with
My carpet. Thank you and I will return for more. I was also in work when delivery took place but he waited 10 minutes for me whilst I got to him to let him in which was very helpful.
29 de abril de 2026
Resposta da Designer Carpet
Thank you so much for your lovely review! We’re delighted to hear you’re happy with your new carpet and that you were pleased with both the quality and price. We’ll also pass your kind comments on to our delivery driver, we’re glad he could help by waiting for you. We really appreciate your support and look forward to seeing you again in the future!
Highly recommended!
From start to finish, our experience in ordering a large, custom-sized rug made from a remnant was excellent. The help desk staff are very knowledgeable, helpful and pleasant. Delivery was much quicker than we expected and the quality of the carpet is superb! We cannot recommend the company highly enough.
8 de maio de 2026
Avaliação não solicitada
Resposta da Designer Carpet
Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience from start to finish. Our team will be delighted to know their help and advice made the process easy for you, and we’re so pleased you’re happy with the quality of your custom rug. Thank you again for your recommendation — it really means a lot to us!
Good to deal with…
Good website good clear pricing and sizing delivery on time
They pointed out that buying two pieces might be colour variant
Could do with time slot before the day of delivery as makes planning to be in 12 hours very difficult
20 de abril de 2026
Resposta da Designer Carpet
Thank you for such a lovely review! We're really pleased you found the website clear and that your order arrived on time.
Our main courier normally sends out delivery time slots in advance, but occasionally these can land in junk or spam folders, so we’re very sorry you didn’t receive yours. If you order from us again and a time slot doesn’t come through, please feel free to contact us, and we’ll be happy to help track this for you.
We truly appreciate your comments and hope to hear from you again soon!
Great
Great service, delivery notifications and product - will order again from Designer Carpet
27 de abril de 2026
Resposta da Designer Carpet
Thank you for your great feedback! We're delighted you were happy with the service, delivery updates, and your carpet. We really appreciate your support and look forward to helping you again in the future.
Carpets are genuine quality
Super happy. Three rolls of quality carpet arrived as described & delivered with a polite & helpful driver.
Couldn't have been easier. Incredible discount with no compromise.
24 de abril de 2026
Resposta da Designer Carpet
Thank you for such a lovely review! We're really pleased to hear you’re happy with the carpet quality, delivery service, and overall experience. We truly appreciate your feedback!
Very happy customers
Very happy customers. The carpet looks and feels luxurious. Great price and delivery service.
21 de abril de 2026
Resposta da Designer Carpet
Thank you for your kind feedback! We’re so pleased you love your new carpet and had a great experience with both the price and delivery. We really appreciate your support
We bought two large carpets and…
We bought two large carpets and underlay from Designer Carpets. The carpets were of a very high quality and competively priced. Communication through out the sale was excellent, always being able to talk to someone over the phone. Delivery was problem free and the delivery driver was very helpful. I would highly recommend this company.
23 de abril de 2026
Resposta da Designer Carpet
Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that you’re happy with the quality and value of your carpets, as well as the service you received from our team.
Providing clear communication and a smooth delivery experience is very important to us, so it’s great to know we met your expectations. We’ll be sure to pass your feedback on to our delivery driver too.
Your recommendation means a lot to us—thank you for choosing Designer Carpet!
Fabulous communication and swift and…
Fabulous communication and swift and efficient delivery.
23 de abril de 2026
Resposta da Designer Carpet
Thanks Angie for sharing your experience!
Helpful and very reisnable
22 de abril de 2026
Resposta da Designer Carpet
Thanks for the 5-star review!
Jute remnant
Bought on behalf of a client for a room scheme.
Always great service and delivery.
Thanks again.
ANNA MORGAN BESPOKE INTERIORS
22 de abril de 2026
Resposta da Designer Carpet
Thank you for your continued support and for choosing us for your client’s room scheme.
We’re really pleased to hear you’ve consistently had great service and delivery, it means a lot to us. We look forward to working with you again on future projects!
Thanks again.
Resposta da Designer Carpet
Thanks for the 5 Star Review, we really appreciate it!
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