Design Pickle Avaliações 360

O TrustScore é 3.5 de um total de 5

3,6

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

The customer service at DP is excellent. Their team is attentive, responsive, and always willing to help. They’re also highly proficient in animation, which was a huge asset for us. The reason for 4 o... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

Unfortunately, the job-to-job performance has been inconsistent. Some jobs come back quickly and well done. Other jobs take longer and have obvious errors and mistakes or uninspired and disappointing... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Used DesignPickle for about six months. Not the best (slow, inaccurate). We did like the graphic stock, though (FreshStock). FreshStock stood alone as a separate service and we went with that on a l... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

hit or miss. the people are often not trained in design. maybe self taught so time is wasted with basic principles of placement. also really wild interpretations of instructions that is like someo... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Designer Gráfico
  2. Serviço B2B
  3. Agência de Design

Sobre Design Pickle

Escrito pela empresa

Design Pickle is the leading creative enablement platform, providing quality design and illustration work for thousands of businesses.

Founded in 2015 by Russ Perry, Design Pickle was born from the idea that everybody needs access to seamless, reliable and professional graphic design on a consistent basis.

Our mission is to change the world with creativity - and we welcome you to join us!

Design Pickle offers clients:

- Graphic Design - Custom Illustrations - Presentation Design - Motion Graphics - Video Editing - Canva file delivery - Figma file delivery

Design Pickle was the first in the space to offer:

- Creative Design Automation - Integrated Design Workflows - AI powered creative brief request tool - Adobe, Figma, and Canva-ready source files - plus so much more.


Informações de contato

3,6

Bom

O TrustScore é 3.5 de um total de 5

360 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 60% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Overcharged and underserved.

6 de maio de 2024
Avaliação não solicitada
logotipo da Design Pickle

Resposta da Design Pickle

Hi Sarah - We're glad you were able to connect with our customer support leadership and confirm you were not over charged. Reach out should you need anything else at any time! Thank you!

Avaliado com 2 de um total de 5 estrelas

Several years with Design Pickle

Several years with Design Pickle, and it's not better.

We have had a constant workflow for years (so not just one experience but in aggregate). The quality of the work hasn't improved in spite of repeated asks and notes. From sending along InDesign templates that get ignored to the poor formatting of returned documents, we use about 40-50% of what we get back and of that, we still have to often make modifications and changes to make it presentable. This is particularly distressing in that we have narrowed our asks nearly completely to a couple clients. We have been transitioning many of our higher impact requests to other resources with better results. The dashboard is nice, and the company talks about making improvements. We've yet to see the positive impact.

In response to the company, perhaps I should be clear. I met with the company multiple times in my many years with the platform with requests for many of these things to be addressed. I do hope they do finally address these issues, but this is a review, and up until this time, they have not. It is disingenuous to suggest I have not replied to your company (I did, saying the same thing), spoken to the company (3 times in customer review sessions), or to suggest to people looking at Design Pickle that this is not an authentic experience. It very much is. If you ask for reviews, please be prepared for actual reviews and do not attempt to undercut them.

30 de abril de 2024
Avaliação não solicitada
logotipo da Design Pickle

Resposta da Design Pickle

Thank you for your feedback. Our CS Leadership has reached out to you a few times to try and connect to improve your experience. We hope you'll take us up on your offer to connect soon.

Avaliado com 5 de um total de 5 estrelas

Best design service in the market!

Best design service in the market!

I can't recommend DP higher!

1 de maio de 2024
Avaliação não solicitada
logotipo da Design Pickle

Resposta da Design Pickle

Thank you Alistair! We're so stoked to hear this awesome feedback! Cheers to more years of amazing design! :)

Avaliado com 4 de um total de 5 estrelas

The service offers notable benefits

The service offers notable benefits, but to fully leverage its capabilities, opting for the upgraded premium plans is necessary. Utilizing the basic plan can pose challenges, particularly with its 24-hour turnaround time. Even with efficient use of the basic plan, users may find themselves needing to plan design projects well in advance. This plan may not be suitable for those requiring fast turnarounds.

On the other hand, the upgraded premium plans offer real-time editing features, which significantly enhance the service's functionality. Despite the limitations of the basic plan, the service remains commendable, allowing users to effectively manage their time and resources.

23 de abril de 2024
Avaliação não solicitada
logotipo da Design Pickle

Resposta da Design Pickle

Thank you so much for this thorough and helpful review, Ralph! We are glad to hear how much value you're getting with your Premium Plan and agree it's definitely best for those seeking faster turnaround and real-time collaboration. If you have any suggestions or feedback, please don't hesitate to let us know: support@designpickle.com.

Avaliado com 5 de um total de 5 estrelas

Great response time and willingness to help

Responded right away and assured me she would get to the bottom of the challenges we were having. It's not always easy communicating with customer service via chat but this was definitely the exception!

23 de abril de 2024
Avaliação não solicitada
logotipo da Design Pickle

Resposta da Design Pickle

Thank you so much for the great feedback, Heather! We are so pleased to hear your interaction with our service and support staff via chat was not only helpful but easier than the status quo! :) Please don't hesitate to let us know if you need support in the future!

Avaliado com 5 de um total de 5 estrelas

Needed Help Reopening a Design

Megan held my hand the entire time answering my question. Not only did she reach out to my team via Slack, she followed up and make sure I had what I needed. Thank you Megan -- as a new pickler I'm still working through the kinks.

23 de abril de 2024
Avaliação não solicitada
logotipo da Design Pickle

Resposta da Design Pickle

Megan's the best! We're so glad you're getting what you need. Please don't hesitate to reach out for support, not just as a new pickle, but any time! :) Welcome to the Jar, Girls Mentorship Team!

Avaliado com 5 de um total de 5 estrelas

As a new small business owner I was…

As a new small business owner I was looking for affordable options to get a logo and business card designed. Design Pickle was the perfect solution and created something I loved with easy ways to provide feedback to get the job done in a timely manner. I will definitely be back for future projects.

23 de abril de 2024
Avaliação não solicitada
logotipo da Design Pickle

Resposta da Design Pickle

That's great to hear, Stephanie! Congrats on your new business; we can't wait to support your growth and continued success! Please reach out any time.

Avaliado com 5 de um total de 5 estrelas

Design pickle is incredible

Design pickle is incredible. Love using the platform, our designer is intuitive and we are able to get quick turnarounds.

20 de abril de 2024
Avaliação não solicitada
logotipo da Design Pickle

Resposta da Design Pickle

Thanks, Dave! So great to hear about your awesome experience. We'll be sure to let your designer know as well. :)

Avaliado com 5 de um total de 5 estrelas

Yaminah Vargas

It is a pleasure working with Yaminah Vargas. Her guidance, and commitment to our success, set an example.

12 de abril de 2024
Avaliação não solicitada
logotipo da Design Pickle

Resposta da Design Pickle

Thank you so much, SH! Yaminah is the best and we'll be sure to let her know the impact she's had on you and your team!

Avaliado com 5 de um total de 5 estrelas

Lacey, Megan, and Kitz

Lacey, Megan, and Kitz, are dedicated, hard-working and easy to talk too. organized. I am very happy with their ability to navigate quickly.

15 de abril de 2024
Avaliação não solicitada
logotipo da Design Pickle

Resposta da Design Pickle

Thank you very much, Regina! You've got 3 super stars on your side (and many more any time you need it)! We're so glad to hear this positive feedback and will definitely let Lacey, Megan and Kitz know you appreciate them!

Avaliado com 5 de um total de 5 estrelas

Great

Great! This is the best designer hub in the world.

13 de abril de 2024
Avaliação não solicitada
logotipo da Design Pickle

Resposta da Design Pickle

Thanks so much, Elis! We think so, too. :)

Avaliado com 5 de um total de 5 estrelas

Design Pickle is a Great Solution

Design Pickle is an outstanding graphic design service that has exceeded all of my expectations. As a small business owner, their talented designers have been a game-changer, delivering high-quality, professional-grade designs that perfectly match my brand within 24-48 hours of my requests. I've been able to expand my marketing efforts and improve my brand's visual identity thanks to Design Pickle's responsive and exceptional service.

10 de abril de 2024
Avaliação não solicitada
logotipo da Design Pickle

Resposta da Design Pickle

We're so excited to hear this, Robert! Thank you for the 5-stars and great feedback. Cheers to more fast, quality professional designs for you and your team!

Avaliado com 5 de um total de 5 estrelas

The person I work with most frequently…

The person I work with most frequently is Carlos. He is an amazing designer, communicator, and service provider. He is prompt to let me know when he has questions, is great at identifying potential things I missed in my requests, and has suggestions for us to consider. I have enjoyed working with him, am extremely pleased with his work, and delighted with his customer service!

10 de abril de 2024
Avaliação não solicitada
logotipo da Design Pickle

Resposta da Design Pickle

Thank you, Shelley! We'll let Carlos know what a positive impact he's had on your team. We sincerely appreciate your feedback!

Avaliado com 5 de um total de 5 estrelas

Kit was a great support when I had…

Kit was a great support when I had billing/renewal issues. Managed to handle my account renewal to accommodate our needs.

8 de abril de 2024
Avaliação não solicitada
logotipo da Design Pickle

Resposta da Design Pickle

Thank you, Ji! We appreciate the feedback and are glad to have you renewing with us once again!

Avaliado com 5 de um total de 5 estrelas

Amazing Team

Amazing team to work with. Very quick, amazing work. Love working with them. Down to Earth, punctual, and they always deliver quality.

28 de março de 2024
Avaliação não solicitada
logotipo da Design Pickle

Resposta da Design Pickle

Thanks so much for sharing this positive feedback, Jay! We're so glad to hear it.

Avaliado com 1 de um total de 5 estrelas

Mid and Slow.

Presentations were basic templates and lacked any real design work.

The admin panel on this application ( the one you interact with the entire time ) looks and functions like internet circa 2007.
Simply inputting text or design feedback feels archaic.

Turn around time was guaranteed for 24 hours but your project would be split into parts, I’d get the first few slides then wait another day.it was not a 24 hour turn around time, I’d submit presentations and this service always delayed me.

Overall design pickle didn’t save me any time and all the work was mediocre.

18 de janeiro de 2024
Avaliação não solicitada
logotipo da Design Pickle

Resposta da Design Pickle

Hi Robert, thank you for the feedback, we do appreciate the insight. We're always looking for opportunities to improve and evolve, so please don't hesitate to connect with us via support@designpickle.com.

Please note, while we can turn around may designs in 24 hours, big slide decks, especially those that contain nuanced or complex graphic components may take longer depending on the project. We'd be happy to help give you more specific estimates by project as well! For a full list of average/expected turnaround times (which are still 50% faster than the market average) please visit our knowledge base!

Avaliado com 5 de um total de 5 estrelas

I have nothing but good things to say about Design Pickle and Rogelio Gonzalez Carillo

I have nothing but good things to say about the work from Design Pickle. I had a vision for a very tough project and Rogelio Gonzalez Carrillo brought it to life even better than I could have imagined. Even beyond that, I needed various designs and they were all done to perfection with excellent turnaround times as well. I would recommend them to anyone.

30 de março de 2024
Avaliação não solicitada
logotipo da Design Pickle

Resposta da Design Pickle

We're so glad to hear that Rogelio and team are rocking it for your brand! We appreciate the 5-stars and kind words, Lovan, thank you!

Avaliado com 5 de um total de 5 estrelas

Best money spent

My designer truly allows me to have a member of my staff without having him on payroll. The ability to have such a variety of asks and Design Pickle always delivers. The new Ai features helps but I have not used it much and I appreciate that they continue to bring us more and more options.

13 de março de 2024
Avaliação não solicitada
logotipo da Design Pickle

Resposta da Design Pickle

Thank you so much, Dr. Tracee! We're so glad you've had success and have been saving money on full time headcount. We're so glad you're also leveraging our in-app AI tools; stay tuned for more great enhancements coming your way!

Avaliado com 4 de um total de 5 estrelas

I love how simple it was to use the…

I love how simple it was to use the platform

1 de fevereiro de 2024
Avaliação não solicitada
logotipo da Design Pickle

Resposta da Design Pickle

Thank you so much for the feedback, Julianna! We appreciate it. If you have any questions or need support, please don't hesitate to reach out to help@designpickle.com!

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