We have been DFW Security customers for years. We decided it was time to change out our battery backup but were having trouble with the keypad after changing it out. They sent a service tech right a... Ver mais
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Veja o que dizem as avaliações
Ashlie and the team were extremely helpful in getting me setup with everything I needed. I had several questions and she was thorough and patient throughout the process.
A empresa respondeu
Everyone I spoke to was very polite and kind very knowledgeable of your whole system, professional quick response. The service team was also excellent. They were on time and called me a hour before t... Ver mais
ive only had one issue in the three years we have had the system. I called and was walked thru how to correct most of the issue over the phone. There was one item that required a repair-at no charge... Ver mais
A empresa respondeu
Detalhes da empresa
- Instalação de sistemas de segurança
- também em
- Loja de Alarmes Antifurto
- Serviço B2B
- Serviço de Proteção Contra Incêndios
- Serviço de segurança
Sobre DFW Security®
Escrito pela empresa
Home & Business Security, Cameras, Alarm Systems, Access Control, Smart Devices and Monitoring.
For more than 30 years, DFW Security has helped protect homes, families and businesses throughout the Dallas-Fort Worth area with professionally installed security and smart technology. We are a local security company serving communities across North Texas, with real people providing local support before, during and after installation.
Our security solutions are customized to fit each customer's needs and can include home security systems, business security systems, alarm systems, security cameras, video surveillance, access control, fire monitoring, remote video monitoring and smart home technology.
With today's technology, your security system can do more than sound an alarm. Smart security cameras can help identify people, vehicles, animals and packages, while intelligent alerts help you focus on activity that matters. Control your security, cameras, locks, lights, garage doors, thermostats and other connected devices from one convenient mobile app.
For businesses, DFW Security can bring security, video surveillance and access control together into an integrated solution designed to help protect people, property and operations. Whether you need security for a single location or multiple business locations, we can help create a solution that fits your needs.
We believe good security should combine trusted local experts, professional installation, reliable technology, responsive customer service and fair pricing. Our goal isn't simply to sell a security system. It's to provide a comprehensive solution that works for you today and continues to serve you as your needs change.
How can we help protect what matters most to you?
Informações de contato
2533 E Loop 820 N, 76118, Fort Worth, Estados Unidos
- 877-372-0350
- sales@dfwsecurity.com
- dfwsecurity.com
Talk to an Expert
4,6
Excelente
224 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great service
Great service! Answered all questions and fixed all issues quickly!
27 de julho de 2021
Avaliação não solicitada
Larry did an amazing job!
We just moved and had DFW security at our old house for a couple years. We were so excited to find out they would service our new home about an hour away! Larry just came and installed at our new house and it was an amazing experience yet again! He was so kind and polite. He took the time to explain everything to me and went over all the options we could include. He was extremely knowledgeable and also very efficient on his install. Larry is so good at his job and with customers. Thank you Larry!!!
17 de junho de 2021
Avaliação não solicitada
Technician Larry came out to activate…
Technician Larry came out to activate our alarm system. The gentleman was courteous, quick, and knowledgeable.
24 de maio de 2021
Avaliação não solicitada
Josh the technician was extremely…
Josh the technician was extremely generous with a well done job. He was able to work on some issues that I have had for a long time. Very appreciated of his work!
7 de maio de 2021
Avaliação não solicitada
Larry and David did an excellent job…
Larry and David did an excellent job installing my new security system. They acted very professional and made sure I knew how to operate the system before they left. I had ADT at my previous homes and the type of service I received from them was no where close to the service that dfwsecurity provided.
6 de maio de 2021
Avaliação não solicitada
Larry is the best
Larry is the best! He is very experienced, polite and very easy to work with.
30 de abril de 2021
Avaliação não solicitada
Larry was helpful
10 de abril de 2021
Avaliação não solicitada
Best price in town
28 de janeiro de 2021
Quality Security
Our experience with the security element has been quite good. However, the Z wave components (specifically the thermostat) that go with it are terrible. It literally malfunctions 3 times daily and doesn't follow the set schedule for temperature control in the house at all. This is frustrating becasue they charge me monthly for something that does NOT work.
UPDATE: Customer service has been quite helpful with this issue. I have to say, I was impressed by that!
28 de janeiro de 2021
Resposta da DFW Security®
Hi Dustin, I'm sorry to hear about your thermostat. That would drive me crazy! Call us so we can get that fixed for you. We weren't aware you were having problems :-(
Do Not sign the 3 Year Contract. You will regret it
No. Do not sign up. You will be stuck Paying for a 3 year contract even if the system is causing problems and you are having issues. There is no way out, once they install the system. My heat has not worked in a year and a half since the installation. My Home warranty company has sent out two techs, and all DFW Security has to say is it must be something else.
26 de janeiro de 2021
Avaliação não solicitada
Resposta da DFW Security®
Mr. Cox, I’m sorry to hear about your heat, and can understand your frustration. If we had known you were having problems, we would have sent a technician long ago. We now have a technician scheduled to uninstall the thermostat as requested.
A Challenge to use
When the doorbell rings, we have difficulty getting the app to open in time to see what has caused the notification. The app is not particularly intuitive.
However, when there was an emergency the company reacted quickly and notified authorities immediately.
While I am very grateful for the response, the day-to-day use can be a little frustrating.
25 de janeiro de 2021
Resposta da DFW Security®
I'm so sorry you're having a hard time with the app! It sounds like we may need to help you with some settings, because it should be super simple and just pop up on your screen when the doorbell rings. I'll have someone reach out to get it fixed for you.
No problems with our service
No problems with our service. quick response if we have an issue. Everything working well right now
25 de janeiro de 2021
Installation was great
Installation was great. Service isn’t what we remember. When our panic alarm has gone off on accident on the weekend, we have waited up to 3 minutes for a call or connection.
15 de janeiro de 2021
did want they said they woold good
13 de janeiro de 2021
So far so good
7 de janeiro de 2021
Overall the monitoring company is ok
Overall the monitoring company is ok, but the company you guys use for loans sucks they are the rudest and most unprofessional people I have ever dealt with they have poor feedback as well very sleazy company and due to this fact I cannot recommend anyone to use the service as if this is who you like to represent your financial side of your company I feel my service is soon to be sold off as usual and my prices go up.
7 de janeiro de 2021
Resposta da DFW Security®
Hi Charles, I'm so sorry about this. Can you provide some more information? This is the first time we've heard something negative about the financing company. Maybe we can help?
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