DFW Security® Avaliações 

I thought I was signing a 12 month contract that was quoted to be $41 each month including the equipment. What I wasn't aware of is that the equipment was based on paying it out over 60 months and that's how they got the $41 a month. So I ended up having a bill for $1k for just the equipment which was not what I was told when I scheduled service to be set up. I called and spoke with the manager and told her this felt like a bait and switch, I was super adamant that I only wanted a contract for 12 months because I am leasing this place and no one mentioned that my equipment was to be paid for the next 60 months. Why would I ever agree to pay on equipment over 60 months when I am only in this place for 12 months. The manager was not helpful at all, she was super rude, told me that I knew exactly what I was signing, just a really terrible experience!

Fast and efficient

The representative was very professional and thorough. Answered all of my questions and resolved the power issue. Additionally completed an entire system check. He is an asset to your team.

Very competent and professional
.

Nice and knowledgeable young man came and made required updates.

The service was excellent. Herman was the best. Took his time with us to explain everything. Installation was seamless.

Your guy was excellent , he provided all kind of advice and ficed everything

Technician was so polite and friendly and showed me some things II didn’t know about using the keypad. He also cleaned up all of his mess, unlike the technician before. Great service and much appreciated.

The technically person showed up in the scheduled window able to correct the problem right away. The door bell camera had to be replace he quickly did that. Then he did a full test on my secure system. Very friendly guy.

She was awesome and thorough.

Service technician was excellent. He fixed the problem then checked all my entry points and made sure all were working properly. Very professional and knowledgeable.

Been with DFW for a long long time and they have been exceptional every visit. Highly recommend.

So far so good. Good monthly monitor fee, installers were great!

Easy to work with

There were a few hiccups but ultimately, my alarm is connected and working

Great communication and customer service! We were set up quickly and the system is easy to use and efficient.

Good, knowledgeable service. Reasonable price. Someone always monitors my alarms.

This was truly a pleasant experience my technician showed up on time explaining every step of the installation then he kept my home neat and clean during the process giving me a thorough lesson on how to use it
Thanks Danny

They were very professional, friendly and knowledgeable. Repaired my doorbell camera and also my concerns on outdoor camera videos, amount we needed and better ways to meet our needs! Fantastic experience and my equipment is working much better! Thank you!