We have been DFW Security customers for years. We decided it was time to change out our battery backup but were having trouble with the keypad after changing it out. They sent a service tech right a... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Ashlie and the team were extremely helpful in getting me setup with everything I needed. I had several questions and she was thorough and patient throughout the process.
A empresa respondeu
Everyone I spoke to was very polite and kind very knowledgeable of your whole system, professional quick response. The service team was also excellent. They were on time and called me a hour before t... Ver mais
ive only had one issue in the three years we have had the system. I called and was walked thru how to correct most of the issue over the phone. There was one item that required a repair-at no charge... Ver mais
A empresa respondeu
Detalhes da empresa
- Instalação de sistemas de segurança
- também em
- Loja de Alarmes Antifurto
- Serviço B2B
- Serviço de Proteção Contra Incêndios
- Serviço de segurança
Sobre DFW Security®
Escrito pela empresa
Home & Business Security, Cameras, Alarm Systems, Access Control, Smart Devices and Monitoring.
For more than 30 years, DFW Security has helped protect homes, families and businesses throughout the Dallas-Fort Worth area with professionally installed security and smart technology. We are a local security company serving communities across North Texas, with real people providing local support before, during and after installation.
Our security solutions are customized to fit each customer's needs and can include home security systems, business security systems, alarm systems, security cameras, video surveillance, access control, fire monitoring, remote video monitoring and smart home technology.
With today's technology, your security system can do more than sound an alarm. Smart security cameras can help identify people, vehicles, animals and packages, while intelligent alerts help you focus on activity that matters. Control your security, cameras, locks, lights, garage doors, thermostats and other connected devices from one convenient mobile app.
For businesses, DFW Security can bring security, video surveillance and access control together into an integrated solution designed to help protect people, property and operations. Whether you need security for a single location or multiple business locations, we can help create a solution that fits your needs.
We believe good security should combine trusted local experts, professional installation, reliable technology, responsive customer service and fair pricing. Our goal isn't simply to sell a security system. It's to provide a comprehensive solution that works for you today and continues to serve you as your needs change.
How can we help protect what matters most to you?
Informações de contato
2533 E Loop 820 N, 76118, Fort Worth, Estados Unidos
- 877-372-0350
- sales@dfwsecurity.com
- dfwsecurity.com
Talk to an Expert
4,6
Excelente
224 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great customer service with setup and…
Great customer service with setup and installation .
22 de agosto de 2026
Resposta da DFW Security®
Thanks Mary!
For what I’m saying right now we only…
For what I’m saying right now we only had you guys for about a month or two, but it was absolutely the best service and hopefully it can continue to be strong. Thank you.
14 de agosto de 2026
Resposta da DFW Security®
Thank you Timothy. We really appreciate your business!
Resposta da DFW Security®
Thanks Ruby! We think so too!
What seemed like a difficult job
What seemed like a difficult job, Gerardo took his time and created a way to make it work. I recommend Neighbors Electric to anyone who wants professionalism and integrity.
20 de agosto de 2026
The team did a great job
The team did a great job. The only problem of note was that they could not finish the job due to a technical issue. We had to call back and schedule a second visit instead of having DFW Securities know that they had an unfinished job to hat needed to be completed. Not a major issue but an inconvenience.
13 de agosto de 2026
Resposta da DFW Security®
I do apologize for that John! Thanks for your patience with our initial hiccups. We'll work hard to make sure everything is smooth sailing from here on out!
Resposta da DFW Security®
Oh no Kenneth- let's get that fixed! I'll have tech support reach out right now.
Resposta da DFW Security®
Thanks Rachel! We have the best team and the best customers!
Great customer service
Great customer service. Caleb our installer was great and covered everything for us !! Very happy we chose DFW security.
15 de agosto de 2026
Resposta da DFW Security®
Thanks Tommy! We're happy too!
The staff answered all my questions and solved the issue !! Thank you !!
The client services professional listened to my issues and aided me in solving them all !!
7 de agosto de 2026
Resposta da DFW Security®
Great! Thanks John!
Easy transition to new services
Easy transition to new services. Very nice employee's.
14 de agosto de 2026
Resposta da DFW Security®
Thanks Michael!
From my initial inquiry through the…
From my initial inquiry through the installation of the cameras, everyone was knowledgeable, professional and polite. The equipment works well and is insured.
4 de agosto de 2026
Resposta da DFW Security®
Thanks Durlene! We're happy to have you on board!
Technician was beyond fabulous!!
Technician was beyond fabulous!!!
He explained everything to us clearly and concisely. He didn’t try to pressure sell us but explain what we had and if we needed something more this is how we could get it. He documented and made sure we understood our system. Really appreciate all the Kaleb did. If you want a top notch technician highly recommend Kaleb.
28 de julho de 2026
Resposta da DFW Security®
Thank you! We love hearing this kind of feedback!
great customer service and very good technicians
29 de julho de 2026
Resposta da DFW Security®
Great! Thanks!
DFW Security continued to charge us…
DFW Security continued to charge us despite the system not being monitored since 2025.
We cancelled service and our bank account is still being charged monthly. Please refund charges and cease drafting on our bank account.
8 de junho de 2026
Resposta da DFW Security®
Please call us back so we can help you with this situation. I apologize but we have not received your request to cancel. Our previous conversations both by phone and in person have only centered around the options to upgrade your system which has reached its end of life. We truly appreciate your 15 years with us and would love the opportunity to restore your faith in us.
Disappointed
The tech was nice but we can’t get the garage or patio camera working have another appointment on the 18th paying for services not being received . I feel like this review is a waste of time nothing every happens from them
22 de julho de 2026
Resposta da DFW Security®
We're so sorry you had this experience Darlene. As you discussed with our manager today, we are going to get this taken care of for you. We want you to be 100% satisfied and never disappointed again!
Every experience that I’ve had with DFW…
Every experience that I’ve had with DFW whether on the phone or in person has been a great experience. They came out recently and fixed the problem with my window sensor and while out they checked my cameras to ensure that they were working and other sensors. Highly recommended.
29 de julho de 2026
Resposta da DFW Security®
Thank you so much! This is exactly what we're aiming for!
The service tech was very professional
The service tech was very professional, knowledgeable, and polite. He was able to answer all our questions and concerns. I was very pleased.
27 de julho de 2026
Resposta da DFW Security®
Wonderful! Thank you Twana!
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