We have been DFW Security customers for years. We decided it was time to change out our battery backup but were having trouble with the keypad after changing it out. They sent a service tech right a... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Ashlie and the team were extremely helpful in getting me setup with everything I needed. I had several questions and she was thorough and patient throughout the process.
A empresa respondeu
Everyone I spoke to was very polite and kind very knowledgeable of your whole system, professional quick response. The service team was also excellent. They were on time and called me a hour before t... Ver mais
ive only had one issue in the three years we have had the system. I called and was walked thru how to correct most of the issue over the phone. There was one item that required a repair-at no charge... Ver mais
A empresa respondeu
Detalhes da empresa
- Instalação de sistemas de segurança
- também em
- Loja de Alarmes Antifurto
- Serviço B2B
- Serviço de Proteção Contra Incêndios
- Serviço de segurança
Sobre DFW Security®
Escrito pela empresa
Home & Business Security, Cameras, Alarm Systems, Access Control, Smart Devices and Monitoring.
For more than 30 years, DFW Security has helped protect homes, families and businesses throughout the Dallas-Fort Worth area with professionally installed security and smart technology. We are a local security company serving communities across North Texas, with real people providing local support before, during and after installation.
Our security solutions are customized to fit each customer's needs and can include home security systems, business security systems, alarm systems, security cameras, video surveillance, access control, fire monitoring, remote video monitoring and smart home technology.
With today's technology, your security system can do more than sound an alarm. Smart security cameras can help identify people, vehicles, animals and packages, while intelligent alerts help you focus on activity that matters. Control your security, cameras, locks, lights, garage doors, thermostats and other connected devices from one convenient mobile app.
For businesses, DFW Security can bring security, video surveillance and access control together into an integrated solution designed to help protect people, property and operations. Whether you need security for a single location or multiple business locations, we can help create a solution that fits your needs.
We believe good security should combine trusted local experts, professional installation, reliable technology, responsive customer service and fair pricing. Our goal isn't simply to sell a security system. It's to provide a comprehensive solution that works for you today and continues to serve you as your needs change.
How can we help protect what matters most to you?
Informações de contato
2533 E Loop 820 N, 76118, Fort Worth, Estados Unidos
- 877-372-0350
- sales@dfwsecurity.com
- dfwsecurity.com
Talk to an Expert
4,6
Excelente
224 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Avery salesperson calls me and quotes…
Avery salesperson calls me and quotes me a rate which was higher then my present rate and asks me why I called if I was happy with my present service provider. Very rude do not do business with this company
24 de fevereiro de 2023
Avaliação não solicitada
Had new system installed on 10/19/2022…
Had new system installed on 10/19/2022 it stop working on 10/21/2022 called in for service talked to Chris and offer to send someone next day for wait time of five hour window asked to talked to his manager he said he is the manager no one is above him that I could talk to Chris was rude and not good service provider
21 de outubro de 2022
Avaliação não solicitada
Resposta da DFW Security®
Hello Mr. Sethi, I'm so sorry this happened to you and apologize for the inconvenience. I promise this is not how we do business! I understand everything is working for you after the technician's visit, correct? Management has reviewed the call and we have handled the situation with Chris and your technician to prevent future issues. Thank you for your patience and loyalty.
Cory has been super nice and efficient
Cory has been super nice and efficient, very happy with his work.
6 de setembro de 2022
Avaliação não solicitada
I recommend DFW Security
I recommend DFW Security. The whole process was straight forward. Cory arrived on time and was very helpful.
4 de setembro de 2022
Avaliação não solicitada
Be sure to document services you agree too.
Great technician came out (Corey), great service ( have been with them for 3-5 years now) but when it came to moving house and transferring service the sales person I spoke with gave misleading information. Not impressed with how they tried to rectify my situation. Be sure you document what they say so you don’t end up with cost surprises.
25 de agosto de 2022
Avaliação não solicitada
Great customer service
Great customer service, The tech was very friendly and took his time on providing clear instructions on how to use the system.
10 de julho de 2022
Avaliação não solicitada
Resposta da DFW Security®
Thank you Martha! We appreciate you!
Great service
Great service, I wish I had known about you before.
9 de junho de 2022
Avaliação não solicitada
Excellent service
Excellent service, techs were very professional, on time, neat and clean. They did a great job going over system and helping us install apps on phone. Highly recommend security company. The equipment is state of the art and reasonably priced.
12 de maio de 2022
Avaliação não solicitada
Long story short I was very upset after…
Long story short I was very upset after the installation. We were not going to have access to the mobile app etc. Cory is the only reason I agreed to keep the service. He worked tirelessly to make the needed changes. I don't think I have ever seen a tech. go to the lengths that Cory did to give us what we wanted. He is a huge asset to your company.
26 de janeiro de 2022
Avaliação não solicitada
The technician took care of the issue…
The technician took care of the issue in a very timely mannet
17 de janeiro de 2022
Avaliação não solicitada
They Value Their Customers
They work hard to satisfy their customers!
That’s rare these days!
18 de dezembro de 2021
Avaliação não solicitada
Great company
Great company. Technician Larry was knowledgeable, courteous, professional and explained everything in great detail. Long day installing entire system and he was as pleasant from start to finish!
10 de dezembro de 2021
Avaliação não solicitada
Larry did a fantastic job explaining…
Larry did a fantastic job explaining how everything works and making sure we had the best system for our house. He is super friendly, professional, and very knowledgeable. Thank you for making our home extra safe for our family.
1 de dezembro de 2021
Avaliação não solicitada
Very professional and helpful
Very professional and helpful. Explained everything and answered every question clearly so I could understand.
23 de novembro de 2021
Avaliação não solicitada
Great as always
Tech was on schedule, efficient and took the extra time to review the whole system while he was here.
23 de novembro de 2021
Avaliação não solicitada
Did a very good job checking the system…
Did a very good job checking the system and was very polite and very patient explaining things
Thank yo so much for job well done
22 de novembro de 2021
Avaliação não solicitada
Larry was very friendly and professional
22 de novembro de 2021
Avaliação não solicitada
Corey was exceptionally professional…
Corey was exceptionally professional and extremely knowledgeable. Thank you Corey for an outstanding install and demonstration.
20 de novembro de 2021
Avaliação não solicitada
Larry did a amazing job
Larry did a amazing job! Thank you again!
17 de novembro de 2021
Avaliação não solicitada
Juan was amazing
Juan was amazing! He made this a simple installation.
17 de novembro de 2021
Avaliação não solicitada
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