Horrendous service. Placed an order September 01, 2025 and I still have not received my daughter’s phone case. I emailed them 3 times and once through the Shop app, with no response. No updates, no in... Ver mais
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Veja o que dizem as avaliações
I would not recommend , it’s been over 3 weeks and my order did not arrive yet! I tried to reach out to customer support so many times, and there was no reply about my order status or a reply at all!!... Ver mais
Geen melding van geleverd product, op de website staat een paar dagen levertijd, het heeft maanden geduurd. Het beschermglaasje was kapot geleverd, gemaild tot op heden geen antwoord. Hoesje was wel m... Ver mais
My daughter loves the case but it did not arrive during expected window of time. I did not receive any type of shipping notification. I got no response from customer service and I reached out twice by... Ver mais
Detalhes da empresa
Escrito pela empresa
Webshop with trendy personalized phone cases.
Informações de contato
Wijnstraat 140, 3311BZ, Dordrecht, Holanda
- 085 004 1985
- support@diallecases.com
- diallecases.com
1,6
Muito Ruim
73 avaliações
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Super cute case
Super cute case! I ordered two for my nieces and one for myself, all with our initials. My nieces loved them. I’ve been getting so many compliments. Would definitely buy more.
29 de novembro de 2023
Your response is horrible and your…
Your response is horrible and your shipping time is horrible as well.
29 de novembro de 2023
Bestel hier niet
Wou dat ik minder dan 1 ster kon geven, maar helaas. Bestel hier nooit meer. Kleur van het hoesje klopt totaal niet met de kleur op de website. Via mail is ook toegegeven dat de kleur niet klopt en dat de foto is bewerkt, maar word 0 compensatie geboden. Retourkosten mocht ik ook alsnog zelf betalen. Duurt overigens een eeuwigheid voordat je een keer reactie krijgt, tot het punt dat er nieteens meer gereageerd word. Heb zelden zo'n beroerde klantenservice meegemaakt. Echt nooit meer.
20 de julho de 2023
Avaliação não solicitada
Resposta da Dialle
Hi Jascenka, we hebben lang contact gehad omtrent een hoesje dat volgens jou een groene kleur had. Op de foto's was dit erg lastig te zien. We hebben je hoesje retour genomen maar zagen geen afwijking. Het hoesje is precies zoals de product foto. Daarom kunnen we geen retourkosten compenseren. We vergoeden ook geen retourkosten, onze verzendkosten zijn wel kosteloos.
Deze x niet tevreden
Vaker hoesjes besteld bij Diallecases. Normaal erg tevreden maar deze keer viel de telefoon 1x van een lage tafel en het hele hoesje brak bij de hoekjes af. Contact opgenomen via de chat maar geen reactie meer gehad helaas.
19 de junho de 2023
Resposta da Dialle
Hi Sharon, we hebben dezelfde dag nog geantwoord op de chat of je een foto zou kunnen sturen naar support@diallecases.com we hebben helaas via de mail niets voorbij zien komen. Zou je dit kunnen doen? we helpen je dan graag verder!
Nauwelijks contact
Een aantal keer via verschillende manieren geprobeerd contact met jullie te krijgen maar ik krijg geen respons. Via de e-mail, chatt en uiteindelijk whatsapp.
Uiteindelijk via whatsapp geholpen.
Telefoonhoesje retour gestuurd. Maar nog niks van jullie vernomen en ook nog geen terugbetaling ontvangen.
4 de junho de 2023
Resposta da Dialle
Hi Milou, we hebben zowel je email als whatsapp bericht beantwoord en je retour instructies gestuurd. Je retour is momenteel bij ons in behandeling maar we zullen er prioriteit bij zetten. Je ontvangt spoedig een mail met de bevestiging van de retour.
The quality of the products is not good…
The quality of the products is not good at all, it's extra expensive for what it is... You can see the pixels in the print. Better to buy a 2€ case, it's the same.
2 de junho de 2023
Resposta da Dialle
Hi Laura, You bought a soft case which is printed with a satin finish. We received photos of your order but do not see any pixels on that. Also we send a free replacement because you damaged your first case which does not happen with any of our soft cases with normal use. we are very sad to hear this as we did our best to satisfy
Πότε ξανά αγορά από εσας
Ότι χειρότερο..ήρθε η θυκη περίπου 2μηνες μετά..σε 3μηνες το τζαμακι .μετά από άπειρα μνμ κ μαιλ.
26 de maio de 2023
Resposta da Dialle
Hi Liliana, we have shipped your case as regular mail which can take some time unfortunately from the Netherlands to Portugal. As you still have not received your order I have refunded your order for you! Hope this solves the issue :)
Bestelling werd veel later bezorgd
Bestelling werd veel later bezorgd, dan was aangegeven op de website (2 weken later). Ik kreeg wel een deel van mijn bestelbedrag vergoed. Helaas zag ik bij aankomst dat mijn bestelling dropship was... ik zou hier zeker niet weer bestellen. Hoesje zit niet netjes aangesloten en is al kapot geknapt. Zeker het geld niet waard.
22 de maio de 2023
Case Review - Negative Feedback
Phone Case cracked after falling just 1 time. Not a cheap case, so disappointed.
17 de maio de 2023
Lang wachten op levering.
14 de maio de 2023
LOVE IT!
I WAITED TOO LONG TIME FOR THE CASE TO DELIVERS,BUT ITS DEFINITELY WORTH IT! 💜💜💜
11 de abril de 2023
I pay for two phone case and I received…
I pay for two phone case and I received only one. Also you send my parcel after 50 days.
11 de abril de 2023
Resposta da Dialle
Hi Eva, we were sorry that your order was delayed. Our system and postal services had a hard time with the greek language adress that was provided and we needed the english adress. I hope you are happy with the case you have and we will contact you to solve the issue of your second case :)
Top!
Voor het eerst een hoesje via Dialle aangekocht. Hun mooie designs sprak me onmiddellijk aan. Voor elk design heb je de keuze tussen drie soorten hoesjes. Ik koos een soft case. Dit hoesje is heel leuk + beschermt mijn telefoon ook goed. Het leuke aan Dialle is dat je je telefoonhoesje ook kan personaliseren. Zo kan je je eigen naam in een leuk lettertype op je hoesje plaatsen. Ik raad Dialle 100% aan! Ook hun klantenservice is top (snel + vriendelijk antwoord)
2 de maio de 2023
Avaliação não solicitada
Good Quality
Everything is fine the cases and the Quality
I am so happy about my orders
2 de abril de 2023
Resposta da Dialle
Thank you for your review! We are happy to hear the cases are to your liking, enjoy them!
do not recommend
I do not recommend buying from them, the quality is very poor, definitely not worth the price. I bought it with initials and it look very cheap, the letters seem to have spilled out.
3 de abril de 2023
Resposta da Dialle
Hi Klementina, unfortunately your shipment got lost and we were sorting this out :) However, we are sending a new on to you!
Not really sure if I recommend
Super long shipping even though on the website promised to be during next week. Waited over 5 weeks.
I was also contacted if i would like to change the image in my cover because of the bad quality. I agreed to change it but they still ended up to send the original one with low quality 🥲
*Added after company´s reply.
I have already contacted several times regarding my order and it´s delivery so I was already fed up with their operations and didn´t wanted to contact once again.
Update -
Got my "better quality case" after a month.
Even though I was not satisfied with the process the customer service was positive the whole time.
18 de março de 2023
Resposta da Dialle
Hi Miia, we are sorry for the longer shipping during that period we faced some unforeseen delays. We offered to send another print that we created for you, because the photo you placed on the photo case was very low quality. However, unfortunately the production team send the one you placed yourself. We have not heard anything from you that you did not receive the replacement we created for you otherwhise we defintely would have send that one still to you :) We will send you a mail to still receive the design we made for you and hope you will read it. Update: we have send the mail, looking forward to your reply.
Impressive Quality and Excellent Service. Highly Recommended!
Dialle is hands down the best place to get phone cases! The quality is top-notch, with the most stunning designs. My order arrived quickly and in perfect condition. The customer service was friendly and I am satisfied with my purchase and will definetly buy here again. I Highly recommend Dialle for anyone in need of a high-quality phone case!
13 de abril de 2023
Avaliação não solicitada
The photos are way better than the…
The photos are way better than the actual product. I had no idea it was just a regular silicon case with a sticker on it. Very disappointed
15 de março de 2023
Resposta da Dialle
Hi Paula, We are sorry to hear about your experiece. However, you ordered a soft case which is a silicone case which is printed on as explained in the product page description and visible in the images. It seems like you expected to receive a hard case (our snap and tough cases). We have send you a mail to create a better experience for you :)
Very nice design but very difficult to…
Very nice design but very difficult to take it off again and charge, cause I bought 2
12 de março de 2023
Resposta da Dialle
Dear Gijs,
Thank you for your honest review on Trustpilot about our snap cases. We appreciate your feedback and the fit of our snap cases provides a sleek and snug fit around your phone.
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