Digibroadcast Avaliações 

100
O TrustScore é 3 de um total de 5

3,1

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I felt compelled to share my positive experience with DigiBroadcast. I spoke to them on the phone yesterday to check a few things then purchased an expensive tripod and video head from them. It... Ver mais

Avaliado com 1 de um total de 5 estrelas

(WEB26920) AVOID: Yes the bad reviews are all true. AVOID AT ALL COSTS, I ordered an item online, I opened the box to check if it was the correct item (something which is within my consumer rights as... Ver mais

Avaliado com 2 de um total de 5 estrelas

I wouldn't use this company again. From start to finish they put off an air of amateurishness, starting with the order process, where I had to pester them just to give me order tracking. I bough... Ver mais

Avaliado com 5 de um total de 5 estrelas

Ordered a used Sony UTX-P1 transmitter with XLR cable to 3.5mm jack from this company on Saturday 8th June. Item was reasonably priced. Got order confirmation straightaway. On Monday was informed... Ver mais

Detalhes da empresa


Informações de contato

3,1

Bom

O TrustScore é 3 de um total de 5

100 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,1

Todas as avaliações

(100)

5 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great service

Great service. I ordered for Saturday delivery at 3pm on Friday and they managed to deliver on time.

8 de dezembro de 2020
Avaliação não solicitada
logotipo da Digibroadcast

Resposta da Digibroadcast

Hi Oliver! We are glad you recieved your delivery in time for your shoot and we very happy to give customers this option. Thank you for your returning custom and we look forward to doing business with you again in the future! Kind regards, Chris (customer services)

Avaliado com 5 de um total de 5 estrelas

Very happy, we managed to get...

Very happy, we managed to get some excellent deals for Black Friday!

1 de dezembro de 2020
Avaliação não solicitada
logotipo da Digibroadcast

Resposta da Digibroadcast

Hi Tony, thank you for your custom and we are always glad to help! All the best, Chris (customer services)

Avaliado com 5 de um total de 5 estrelas

Great, recommended!

I have bought and sold with Digibroadcast many times and they are great to deal with, would recommend.

23 de novembro de 2020
Avaliação não solicitada
logotipo da Digibroadcast

Resposta da Digibroadcast

Hi Mike,
Thank you for being an Digibroadcast returning customer. We sincerely appreciate your business and hope you come back soon!

Avaliado com 5 de um total de 5 estrelas

Nice company

Friendly, helpful and polite staff. They have answered all my questions and helped me decide which accessories to use with my camera and met deadlines. Happy customers and will come back again.

20 de novembro de 2020
Avaliação não solicitada
logotipo da Digibroadcast

Resposta da Digibroadcast

Thank you Ivan for your kind review! We hope that all goes well with your project!

Avaliado com 5 de um total de 5 estrelas

satisfied customer.

Great customer service and delivery.

19 de novembro de 2020
Avaliação não solicitada
logotipo da Digibroadcast

Resposta da Digibroadcast

Hi Dan,
Thanks for you 5 star review!

Avaliado com 5 de um total de 5 estrelas

Good experience

I’ve brought a lot from digibroadcast this year (Just got an SLR in time for some Diwali pictures) and both when I’ve ordered on their website and over the phone I’ve found the experience easy. Great company, great staff and always helpful.

14 de novembro de 2020
Avaliação não solicitada
logotipo da Digibroadcast

Resposta da Digibroadcast

Hello Curtis,
Thank you for your kind review. Looking forward to your next visit with us.
Best regards,
Digibroadcast

Avaliado com 5 de um total de 5 estrelas

Quick and quite easy to use website

I ordered from their website on Wednesday and it arrived today. Very easy to use their website and they were very fast with all the invoices.

13 de novembro de 2020
Avaliação não solicitada
logotipo da Digibroadcast

Resposta da Digibroadcast

Dear Jo,
Thank you for your excellent review.

Avaliado com 5 de um total de 5 estrelas

They delivered when they said they…

They delivered when they said they would and were easy to contact within office hours. This was important as I needed a product for a job the following day and they clearly understood this. Although I thought a delivery slot would be assigned the previous day it was assigned in the morning of delivery but other than that everything was good.

12 de novembro de 2020
Avaliação não solicitada
logotipo da Digibroadcast

Resposta da Digibroadcast

Hi Chris,
Thank you for taking the time to leave us such a nice review.

Avaliado com 5 de um total de 5 estrelas

Canon XA40 purchase experience

I haven’t brought a professional camera before so made sure I did plenty of research before splashing out. After looking at the reviews on YouTube I went for an XA40. I asked around with a few different companies and some friends in the industry that had dealt with DigiBroadcast before so felt reassured they were trustworthy. I ordered over the phone and sales guys were top class. My Camera came in the space of 2 days, perfectly wrapped and when I needed to get another cable they responded quickly. A++++

11 de novembro de 2020
Avaliação não solicitada
logotipo da Digibroadcast

Resposta da Digibroadcast

Dear Ted,
Thanks for sharing your experience with Digibroadcast!
We are very happy that we have met your expectations.

Avaliado com 5 de um total de 5 estrelas

Great service from DigiBroadcast

Abdur and Co at DigiBroadcast were brilliant! Found me new cameras when nobody else could and got them to me in plenty of time for a shoot. Brilliant service and top marks - will be back when I need more toys...kit. I mean more kit. Thanks again! James

10 de novembro de 2020
Avaliação não solicitada
logotipo da Digibroadcast

Resposta da Digibroadcast

Hi James,
We are happy to hear about your experience at Digibroadcast. You are right, Abdur is always very helpful and he is a great colleague, too :)
Please get in touch if you need anything else in the future.
Best regards,
Digibroadcast

Avaliado com 5 de um total de 5 estrelas

We just started doing a new podcast and…

We just started doing a new podcast and we will soon start doing a youtube channel as well. Matt was very helpful in advising on what things I should buy and it was all within my budget too!

6 de novembro de 2020
Avaliação não solicitada
logotipo da Digibroadcast

Resposta da Digibroadcast

Thanks for your feedback, Manoj. We hope your podcast becomes very successful!

Avaliado com 5 de um total de 5 estrelas

I messed up my order but they were very…

I messed up my order but they were very understanding and sorted everything out. Great customer service and fast delivery.

2 de novembro de 2020
Avaliação não solicitada
logotipo da Digibroadcast

Resposta da Digibroadcast

Dear James,
Thanks for your 5 star review. We are always happy to help.

Avaliado com 5 de um total de 5 estrelas

Buongiorno

Buongiorno! I ordered camera and speaker equipment for my school in Italy, service was friendly and efficient, i am very happy with the recommendations and everything arrived in good time and packaging. Thank you very much, you are the best! Simona

22 de outubro de 2020
Avaliação não solicitada
logotipo da Digibroadcast

Resposta da Digibroadcast

Ciao Simona! We appreciate your review and hope you find your equipment useful for your driving school. All the best. Jay (Customer Services)

Avaliado com 5 de um total de 5 estrelas

Good company, good service.

Great company I had a very positive experience. From ordering to delivery. Thank you.

21 de outubro de 2020
Avaliação não solicitada
logotipo da Digibroadcast

Resposta da Digibroadcast

Hi Ollie, thank you for taking the time to leave us a review. We hope you enjoy using you XA11 and kit. Kind regards, Jay (Customer Services)

Avaliado com 1 de um total de 5 estrelas

I am obliged to badly review them…

I am obliged to badly review this company as in all steps of the process they have lacked professionality and left me completely alone in the dark as a customer.

Website: shows "immediate dispatch" of products they don't hold in stock and have no clue of dispatch times. FALSE ADVERTISING!

Telephone: I called in and their Sales Manager confirmed the products were in stock. I clearly specified I was going with Digibroadcast as other vendors didn't have that product in stock and they confirmed it was. UNTRUE!

Payment: after confirming the quote, my accountant paid the entire order via Bank Transfer and have sent them the receipt. After weeks without receiving the delivery tracking number, I have called and they've had the audacity to tell me the products went "out of stock" from the moment I've confirmed the order to the moment I've paid! ABSURD...

Management: I've had the patience to call several (more than 20x) their office asking for ETA and each time they've used a different excuse. As I felt the person who I was dealing with wasn't competent, I have asked to speak to a supervisor. They have denied transferring me to a superior saying "this is how we operate"... UNPROFESSIONAL.

E-mail: dead silent on e-mail communications. Never returned e-mails on time and simply IGNORED ME!

Delivery: without providing tracking number nor informing me that 1 (out of 8) product has been dispatched, I receive an e-mail from the courier. I was starting to be happy when...the AC power cable inside the box wasn't correct and I had to call them (a million times) to request the correct cable. LACK OF ATTENTION!

Post sales: I called in asking about the other products and another guy told me the Sales Manager that was dealing with my case went on PTO and only he could help me...ONE MAN COMPANY?

Refund: after 1month of the initial order I've decided to ask refund of the undelivered items. I've had to call again several times to request a refund and I have never received any confirmation of my refund process status and, once more, was LEFT IN THE DARK...

Conclusion: THE most frustrating experience I've had in this country. The stress I've had was more than enough to motivate me to write this review and I assure that I've made myself clear directly to them before coming publicly.

Digibroadcast, if you bother about customer satisfaction, please address the above issues.

21 de outubro de 2020
Avaliação não solicitada
logotipo da Digibroadcast

Resposta da Digibroadcast

Hello Augusto, I appreciate you taking the time out to write this to us, but it seems like the main issue about this case is misunderstanding. Unfortunately we cannot reserve products without a form of payment or a deposit. You wanted a quote for 8 products which was given to you and we had stock at the time. After two weeks you made a payment. Over the course of those two weeks, the items had sold and we didn't have an immediate ETA on them, something we informed you about at the time. From your case I can see that you have been fully refunded for undelivered products. We are sorry that you are frustrated and upset, if you wish to discuss this further please write to us on customer-care@digibroadcast.com or call our customer service 02083971407 Thanks

Avaliado com 5 de um total de 5 estrelas

Easy Ordering

Easy Ordering, fast shipping Great prices+++

19 de setembro de 2020
Avaliação não solicitada
logotipo da Digibroadcast

Resposta da Digibroadcast

We are glad you are happy with your purchase! Thank you for being a valued Digibroadcast customer!

Avaliado com 5 de um total de 5 estrelas

Dealt with them for the last 15 years

Dealt with them for the last 15 years, always had great service, would highly recommend.

19 de setembro de 2020
Avaliação não solicitada
logotipo da Digibroadcast

Resposta da Digibroadcast

Dear Rani,
Thank you for your support. We truly appreciate your business and look forward to serving you again.
Best regards,
Digibroadcast

Avaliado com 5 de um total de 5 estrelas

I had a big order for wales

I had a big order for wales, they send me 4 FS7`s plus mics, tripods and kit in perfect time. diolch yn fawr

18 de setembro de 2020
Avaliação não solicitada
logotipo da Digibroadcast

Resposta da Digibroadcast

Dear Cornelius,
Thank you for sharing your experience about Digibroadcast.
Cofion gorau

Avaliado com 5 de um total de 5 estrelas

Great service

Great service. Needed a podcaster urgently, arranged to come to their office to pick it up, they had it in stock and was using it a few hours later.

18 de setembro de 2020
Avaliação não solicitada
logotipo da Digibroadcast

Resposta da Digibroadcast

Thanks for visiting us at Digibroadcast. We are glad we were able to provide quick turnaround for the mic you needed urgently.

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