Dignity Funeral PlansAvaliações 

61
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I was nervous about making my funeral arrangements as it is very personal and upsetting. However I did not want to leave this task to my 2 daughters The experience was very personal and very special... Ver mais

Avaliado com 5 de um total de 5 estrelas

What I thought would be an emotional experience, turned out to be nothing of the sort. I found from the outset that the courteous, knowledgeable and reassuring advice I received from our funeral dire... Ver mais

Avaliado com 5 de um total de 5 estrelas

I cannot praise Graham Sullivans funeral directors in Morriston enough.They were respectful at a very difficult time , but guided me gently through the organisation of my Mums funeral . It turned ev... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have bought the plan because of Emma at the funeral directors. Also the flexibility of the plan and full money back guarantee along the way if anything happens whilst paying. I can only hope none... Ver mais

Detalhes da empresa

Escrito pela empresa

Dignity plc is one of the largest providers of funeral services and prepaid funeral plans in the United Kingdom.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

61 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,6

Todas as avaliações

(61)

29 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Totally impressed by it all especially…

Totally impressed by it all especially funeral director Amy! Everything I requested was delivered even though some might be considered 'out there' I wanted a very specific funeral arrangement and I got it! Kudos to Amy, give her a pay rise!

17 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

We chose Robert Ayling to take care of…

We chose Robert Ayling to take care of our Dad after he passed and to direct his funeral. I dealt with Stuart from start to finish. He was professional and very supportive throughout the process. For someone who has never dealt with organising a funeral, Stuart helped and provided guidance that resulted in a lovely send off for my Dad. They did everything as best they could to accommodate our family wishes and we will be forever grateful for the care they provided to Dad after his passing. Thank you for bringing some light in the toughest of times.

10 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Losing my mother-in-law

Losing my mother-in-law, my children’s grandmother, was an incredibly difficult time. Saying goodbye in a respectful and loving way was very important to us, and the team at Wiltons /Dignity treated us like family. Their care, support, and guidance meant so much, and I cannot thank them enough for being there for us every step of the way.

24 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

We were very happy with what was…

We were very happy with what was offered and the final arrangements that were made to give mum a great send off.
All aspects of the arrangements were handled with care and compassion and nothing was left to chance. A great all round funeral service.

1 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The funeral arranger listened to…

The funeral arranger listened to exactly what I wanted , she was very knowledgeable and explained any queries I had , I feel very contented now knowing that my family will have no stress or financial worry when my time comes .

30 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I have bought the plan because of Emma…

I have bought the plan because of Emma at the funeral directors.
Also the flexibility of the plan and full money back guarantee along the way if anything happens whilst paying.
I can only hope none of the negative reviews happen after I've gone.
I don't want there to be any problems I'm not here to deal with.

22 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Funeral Plan for a love one.

So far, so good. Setting up a funeral plan for our Mother with Dignity was simple and made less daunting by the staff (@ a B.S.E., Suffolk funeral directors). Set aside a couple of hours especially if you decide to take out a plan in the day. Hoping for some time before we have need to use the plan, but that’ll be when we find out how good it all is.

22 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

It was very easy to set up.

It was very easy to set up, everything explained thoroughly on the phone. Payment was easy to do on the phone too, all easy.
Agent was very professional and friendly. Very knowledgeable and gave us a lot of information. We can recommend Dignity and we chose a local funeral director. Generally satisfied and happy that it's all in place.

24 de julho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Bad experience

My mother had a funeral plan with a company which folded. It was taken on by Dignity who advised that nothing would change. Upon her death we placed her with her chosen funeral directors, however when we contacted Dignity we were told that if they were to honour the plan, we would have to move her to an alternative funeral director. Despite our distress they refused to accommodate her dying wishes and we lost all of the money she paid. Absolute nightmare!

10 de fevereiro de 2025
Avaliação não solicitada
logotipo da Dignity Funeral Plans

Resposta da Dignity Funeral Plans

Hello Bryan,

Thank you for leaving a review your feedback is important to us.

We are sorry to read you are unhappy with our services, we want to assure you that Dignity Funerals takes your feedback seriously and will use it to improve our services.

If you would like to discuss this further, please contact us on 0800 731 0655 or alternatively email complaint.resolutions@dignityuk.co.uk.

Thank you,

Brendan

Dignity Team

Avaliado com 5 de um total de 5 estrelas

Great service from a friendly and knowledgable team

Friendly, compassionate, informative and helpful team were a pleasure to deal with. My parents chose Dignity Funeral Plans for theirs and my Dad sadly passed away almost a year ago. But it lifted a weight from the shoulders of the family knowing he had already indicated what he wanted and my Mum has her plan still in place. She said they took these out to relieve the worry on me and my sister. This made me determined to pay for my own plan and get it set up. Monthly payment options mean the impact on purchase is minimised and it felt empowering to make my own choices and file the completed plan alongside my Will. I can now get on with living, knowing I have done my life 'housekeeping'!

2 de maio de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Dignity collects firms going into liquidation

Dignity took over from Capital Life, when they went into receivership.
Total plan cost with Capital life £2696.64
Total Plan cost with Dignity £2795.64?
Amount paid when plan purchased £975.33 +£99 deposit
It was not made clear to me, when I spoke to Dignity that I had lost all the money paid to date, when they took over. Apparently they told me, when I called to see what was going on. I don't think they did, and the forms sent me do not make that clear. Nowhere on my plan does it say when my time with Dignity started.
Uses the Capital life plan as a start of plan, 2019, and quotes the amount paid to date as £975.33
Go elsewhere, somewhere more honest.
I found this out today on the 15/05/2025 because to calendar below is beyond me.

15 de maio de 2025
Avaliação não solicitada
logotipo da Dignity Funeral Plans

Resposta da Dignity Funeral Plans

Hello Gillian,

Thank you for leaving a review your feedback is important to us.

We are sorry to read you are unhappy with our services, we want to assure you that Dignity Funerals takes your feedback seriously and will use it to improve our services.

If you would like to discuss this further, please contact us on 0800 731 0655 or alternatively email complaint.resolutions@dignityuk.co.uk.

Thank you,

Brendan

Dignity Team

Avaliado com 5 de um total de 5 estrelas

Definitely recommend amazing

I used these to pre arrange a funeral for my disabled daughter hopefully for many years down the road absolutely brilliant very friendly very helpful will recommend to all

24 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Compassionate and professional

An excellent, professional, personal, compassionate and caring service from John Bargetts. All staff members went out of their way to support our family following the deaths of 2 close family members, guiding us and listening to our wishes. Louise and Natalie are both amazing and an assett to the comoany and their profession.. I can not recommend them highly enough.

2 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Selim Smith & Co Funeral Directors, Gloucester

My review is on Selim Smith & Co Funeral Directors Gloucester and our funeral planner Lorraine.

I lost my dad unexpectedly. He had no funeral plans in place. This was the first funeral I had planned. Lorraine is absolutely fantastic and is the glue that holds everything together. Her care was genuine and her emotional support helped get me through a very difficult time. She talked me through planning the funeral clearly. She supported me when visiting my dad. She took the time to listen to how I was feeling and offered wise advice. She helped me make hard decisions like the pictures we picked. She just made the whole process run much smoother and easier. She made sure my every request was fulfilled. Thank you so much Lorraine. All staff were lovely and welcoming. Building was very clean and tidy.

7 de janeiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Reviewing Dignity Funeral Directors

Reviewing Dignity Funeral Directors - a large company, in deep debt, that has taken over many smaller companies, including JH Kenyon in Hampstead. Their website says 'affordable quality and exceptional service.'
The service was exceptional in that it was so poor - they did the basic forms and cared for the body, (getting this from the hospital, to the morgue, then the chapel and then burial) Everything else we had to prompt them or just do it ourselves. They did not even contact the burial site, arrange anything or advise us on what needed to be done. Part time staff.

8 de fevereiro de 2025
Avaliação não solicitada
logotipo da Dignity Funeral Plans

Resposta da Dignity Funeral Plans

I am sorry you are unhappy with the service you have received. We would be interested in looking into the concerns you have raised further. Please contact the Complaint Resolutions Team on 0800 731 0655, they are available Monday to Friday between 9 am and 5 pm.

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