I needed the part overnight, but FedEx failed to accomplish this goal. I called direct brand and they were quick to resolve my problems by refunding my shipping costs. When the part arrived it was muc... Ver mais
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Veja o que dizem as avaliações
I had a technical issue and the owner Matthew returned my call and found an immediate solution! Amazing old fashioned and honest service without any headache. Matthew and his team shipped my orde... Ver mais
I want to thank you for your quick response and shipping. Received my Booster pressure pump in 2days. Awesome service. Other suppliers required several weeks delivery even if it was in stock. I hig... Ver mais
Payed for 2 day shipping for furnace parts that I desperately need and I still have not received it. Probably won't order anything from you again and will avoid fedex at all cost. They have been here... Ver mais
Detalhes da empresa
Escrito pela empresa
Get replacement parts for wood/pellet stoves, appliances, commercial kitchen equipment, HVAC, Plumbing and more - Direct to your door!
Informações de contato
Manchaug Mills, 9 Main Street #4A, 01590, Sutton, Estados Unidos
- sales@direct-brand.com
- direct-brand.com
4,2
Muito Bom
314 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
All because they didn't send me a label…
All because they didn't send me a label to return the burner cause the 1 they sent wasn't the right 1
19 de abril de 2021
Resposta da Direct Brand
Dear Mary, thank you for taking the time to leave a review. I have investigated your complaint and discovered that you were requested to send the part back. As you ordered the wrong part the responsibility is for you to ship this back as per our terms and conditions. We would not send a label if the part ordered was ordered incorrectly by the purchaser.
Excellent transaction all the way
Excellent transaction all the way. Fantastic prices!
18 de abril de 2021
Resposta da Direct Brand
Dear Ralph, thank you for taking the time to leave a review. We are delighted to hear that you are pleased with the service you received and the price. we l;ook forward to doing business in the future.
This company is great to do business…
This company is great to do business with, will use them again for sure!
15 de abril de 2021
Resposta da Direct Brand
Dear William, thank you for taking the time to leave such a nice review. We are delighted to hear that you are happy with our services and look forward to doing business in the future. Take care and be safe.
Great service
14 de abril de 2021
Resposta da Direct Brand
Dear Michael, thank you for taking the time to leave a review. We are pleased to hear that you me provided you with the service you deserve. Take care and be safe
I was expecting to pay an arm and leg…
I was expecting to pay an arm and leg for OEM parts but was pleasantly surprised to find them here for less and delivered fast. I was able to get my customers stove up and running for far less than replacing the stove.
14 de abril de 2021
Resposta da Direct Brand
Dear Brett, thank you for taking the time to leave a review. we are pleased to hear that our staff delivered excellent service and that you were pleased with our parts and prices. We offer a wide range of replacement parts and look forward to your continued business. Take care and be safe.
Item was received in good condition and…
Item was received in good condition and installed and works well. Only issue was no communication from order notice until delivery. Suggest you send shipping notice and expected delivery.
13 de abril de 2021
Resposta da Direct Brand
Thank you for taking the time to leave a review. we are pleased to hear that the part has fixed your problem. With regard to the lack of communication, we apologise for this, on investigation it appears that the automated service that should forward your order and shipping confirmation was not working. We have fixed this and are grateful to you for pointing this out. Take care and be safe
Excellent selection and quick shipping…
Excellent selection and quick shipping and at about 1/3 of the cost of my local supply house.
10 de abril de 2021
Resposta da Direct Brand
Dear David, thank you for taking the time to leave a review. we are delighted to hear that you have received excellence service from our staff. Take care and be safe.
Paid for expedited shipping
Paid for expedited shipping, but still did not receive it on time.
8 de abril de 2021
Resposta da Direct Brand
Hi Robin, sorry to hear that the parcel did not arrive as expected. Upon investigation, I believe that the order was placed after our cut-off and that a refund of the shipping charges has been made. I hope that this has eased the pain of the delayed parcel. Take care and be safe
The igniter got here sooner than first…
The igniter got here sooner than first posted.
it was Pit Boss brand and not some after market.
Excellent service.
6 de abril de 2021
Resposta da Direct Brand
Dear Dale, thank you for taking the time to leave a review. We are happy to hear that you were pleased with the fast shipping and the product. Take care and be safe
The part I got was broken
The part I got was broken!
I had to go to a local place and pick one up, that was more expensive.
Had to have it for Easter.
5 de abril de 2021
Resposta da Direct Brand
Dear Clark, we are sorry to hear that the part arrived broken. it is always disappointing to hear when a customer does not receive their goods in good condition. I have arranged for a full refund to be processed.
Rims were as promised
18 de março de 2021
Resposta da Direct Brand
Dear Mark, thank you for taking the time to leave a review, we are pleased to hear that you are happy with the parts and our service, take care and be safe
Your person on the phone was very…
Your person on the phone was very helpful. In my opinion he went above by verifying that the part I was calling about was correct and then called me back. The part works perfectly. Thank you
17 de março de 2021
Resposta da Direct Brand
Dear Richard, thank you for taking the time to write a review. We are pleased to hear that our team helped solve your problem and found the right part for you. Take care and be safe
We have an Osburn pellett stove and…
We have an Osburn pellett stove and this igniter was different then original but we made it work. It is working perfectly no complaints!
13 de março de 2021
Resposta da Direct Brand
Dear April, thank you for taking the time to leave a review. we are happy to hear that your pellet stove is back up and running. Take care and be safe
first time i've dealt with this co
first time i've dealt with this co. Prompt service was nice,small part, shipped easilywould use them again
7 de março de 2021
Resposta da Direct Brand
Dear Blair, thank you for taking the time to leave a review. Wea are delighted to hear that you were pleased with our overall service and we look forward to assisting you in the future. Take care and be safe
great product and great delivery
6 de março de 2021
Resposta da Direct Brand
Dear mary, thank you for taking the time to leave a review. We are delighted to hear that you are happy with the product and our fast shipping. Take care and be safe
Decent service
Decent service. Only had one of the item I ordered. Called and refunded Quickly for unfulfilled part of order. Basically what you want in service. No surprises
3 de março de 2021
Resposta da Direct Brand
Dear Steve, thank for taking the time to leave a review. We are sorry that we could not fulfill the whole order, however, we are pleased that you received the refund quickly and that you are happy with the service we provided. Take care and be safe
Excellent shipping speed
Excellent shipping speed. The part was compatible and works.
1 de março de 2021
Resposta da Direct Brand
Dear Ashwin, thank you for taking the time to leave a review. We are delighted to hear that you received the part quickly and everything is working well. Take care and be safe
We haven’t used it yet
We haven’t used it yet, however, will update soon. Price was right, and shipping was very quick! Thank You!
17 de fevereiro de 2021
Resposta da Direct Brand
Dear Richard, thank you for taking the time to leave a review. We are delighted to hear that your goods arrived quickly and that you are happy with the price and service.
Take care and be safe
Resposta da Direct Brand
Dear Edwin, Thank you for taking the time to leave a review. We are delighted to hear that you are pleased with the service you received. Take care and be safe
I have no complaints it came in a short…
I have no complaints it came in a short time. The only trouble was a old guy on this end. Trying to find the part
Thank you for the good service
5 de fevereiro de 2021
Resposta da Direct Brand
Dear Larry, thank you for taking the time to leave a review. We are pleased to hear that you are happy with our overall service. Stay safe and take care
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