fast shipping and what i like is that before they ship, they triple confirm that you are ordering the right part I wish all vendors did that instead of putting money first. A+++++++
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Veja o que dizem as avaliações
I ordered gaskets, and they took a long time to ship. I don't understand why I should pay for express delivery. I decided to return them without opening the box, but they haven't given me any clear an... Ver mais
A empresa respondeu
Bayan T. Senior Customer Care Specialist is certainly outstanding. I enjoyed and appreciated the hard work involved to locate and ship swiftly the parts required to repair my R304 Wolf range... Ver mais
I was happy to have someone actively seek out to confirm I ordered the correct part. They were very prompt in fulfilling my order once it was confirmed.
Detalhes da empresa
Escrito pela empresa
About Subzeroparts Subzeroparts is your trusted source for genuine Sub-Zero, Wolf, and Cove appliance parts across the United States. We specialize in providing original replacement parts, ensuring premium quality and reliable performance for your luxury kitchen appliances. Our mission is to make finding and purchasing authentic parts easy, secure, and fast. We are committed to outstanding customer service, detailed product information, and fast nationwide shipping. Every part we offer is sourced directly from authorized distributors or original equipment manufacturers, giving you peace of mind that you are buying real, factory-certified parts. Whether you need a replacement for a refrigerator, freezer, oven, or dishwasher, Subzeroparts is here to help. Join hundreds of satisfied customers who trust us for their Sub-Zero, Wolf, and Cove appliance needs. We value your feedback and look forward to helping you maintain the excellence of your appliances for years to come.
Informações de contato
4297 N Cotton Ln, 85340, Litchfield Park, Estados Unidos
- 8054298885
- info@subzeroparts.com
- subzeroparts.com
4,5
Excelente
110 avaliações
Respondeu a 87% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I was happy to have someone actively…
I was happy to have someone actively seek out to confirm I ordered the correct part. They were very prompt in fulfilling my order once it was confirmed.
10 de abril de 2026
Customer Service Above all
fast shipping and what i like is that before they ship, they triple confirm that you are ordering the right part I wish all vendors did that instead of putting money first. A+++++++
9 de abril de 2026
Avaliação não solicitada
Great communication
Great communication. They made sure I was getting the right part and got it sent right out.
10 de abril de 2026
Avaliação não solicitada
Bayan T.
Bayan T.
Senior Customer Care Specialist is certainly outstanding.
I enjoyed and appreciated the hard work involved to locate and ship swiftly the parts required to repair my R304 Wolf range, 2011’ model.
Thank you.
Michael
28 de janeiro de 2026
Problems with returning never opened parts
I ordered gaskets, and they took a long time to ship. I don't understand why I should pay for express delivery. I decided to return them without opening the box, but they haven't given me any clear answers about returning new, unopened parts. Wait for a decision—it's been two days and no one's responded to my emails.
26 de março de 2026
Avaliação não solicitada
Resposta de Subzeroparts
Thank you for your feedback — we truly appreciate you bringing this to our attention.
We’d like to clarify that your return request had already been processed and a prepaid return shipping label was issued and sent to your email. We sincerely apologize for the delay — at times, increased request volume may affect response times, but we always make sure every case is resolved.
For transparency, certain parts (including gaskets) are not eligible for expedited shipping due to handling requirements. This is noted on the product page so customers can make informed decisions before placing an order.
At Sub-Zero Parts, our goal is to provide reliable parts and responsive support, and we’re always here to help every step of the way.
If there’s anything further we can assist you with, please don’t hesitate to reach out — we’ll be happy to help.
Expensive & Slow service
Customer service was great in confirming the part fit my freezer. Expensive and slow otherwise. Original order confirmation said it would be delivered in 5 days after they created the tracking number. They didn’t drop off the shipment to UPS for 5 days, so it’s really coming in 10 days.
9 de março de 2026
Avaliação não solicitada
Resposta de Subzeroparts
Thank you for your feedback, Eric. We are glad our team was able to help confirm the correct part for your freezer, but we are sorry the shipping experience did not meet your expectations.
Your concern is understandable. While the order was prepared promptly, there was a delay before the package was physically handed over to UPS, and we understand how frustrating that can be when tracking does not update right away. Once UPS received the package, it continued through transit to delivery.
We appreciate you bringing this to our attention. Feedback like this helps us improve both our communication and order handling process.
I have a 30 year old sub zero fridge
I have a 30 year old sub zero fridge, still working great, just needed a new upper door hinge. I had excellent help in finding the right parts. The staff double checked with me, to make sure the door opening etc was correct before I placed the order. Shipped quickly. And now my fridge is like new!
2 de março de 2026
Avaliação não solicitada
Resposta de Subzeroparts
Thank you so much, Karen, for your thoughtful review. We are glad we could help you find the correct upper door hinge for your Sub-Zero refrigerator and make sure everything matched before you placed the order. It means a lot to hear that the part arrived quickly and helped bring your fridge back to like-new condition. We truly appreciate your trust and support.
Super easy and fast service
Super easy and fast service. Everything was very well labeled so that I got the right part the first time. It arrived very quickly and fit exactly.
1 de março de 2026
Avaliação não solicitada
Resposta de Subzeroparts
Thank you, Lanetta, for your kind feedback. We are very happy to hear that the process was easy, the part was clearly labeled, and everything arrived quickly and fit exactly as expected. Our goal is to make finding the right genuine part as simple and reliable as possible, and we really appreciate you taking the time to share your experience.
I ordered my part on the 25th of…
I ordered my part on the 25th of February and as far as I know 11 days later it still hasn't shipped. My credit card was charged immediately. There is no phone number anywhere on the website that I could find to contact customer service for a status report on the order
25 de fevereiro de 2026
Avaliação não solicitada
Resposta de Subzeroparts
Hello Barrett,
Thank you for your feedback, and we are sorry for the frustration.
Your order was not shipped because our team was trying to verify part compatibility before sending it. For your model and serial range, there are multiple very similar water valves, and we did not want to ship a part that might be incorrect.
We reached out to request additional information so we could confirm the correct part. Since that confirmation was not completed, we issued a full refund instead of sending a part that may not fit your unit.
Our team is available Monday through Friday and always works to help customers identify the correct part before shipment.
We are sorry again that this experience was frustrating.
Great service
Bayan was really good to work with, I made a mistake on part selection and he made it simple to rectify. I will use them again for sure.
2 de março de 2026
Avaliação não solicitada
Resposta de Subzeroparts
Thank you for the great feedback!
We’re glad we could help resolve the issue and make the process easy after the part selection mistake. Our goal is always to support customers in finding the correct solution as quickly as possible.
We truly appreciate your trust and look forward to assisting you again whenever you need parts in the future.
It was easy to find the right part
It was easy to find the right part, order it, and I received the part promptly.
25 de fevereiro de 2026
Resposta de Subzeroparts
Thanks for taking the time to leave a review. We're pleased everything—from finding the part to receiving it—went smoothly for you.
Received parts fit as described
Received parts on time as promised - everything fit as described. Very responsive to the questions. I was able to fix my own sub-zero for much less than a service call. My unit is over 25 years old and built in so it would be very expensive to have a new one installed. Glad I was able to postpone that project for a little longer. Hard to find affordable honest service. On a scale of 1-10 thermostat replacement and defroster install was about a 5 and I saved about $2200.00 doing it myself.
20 de fevereiro de 2026
Avaliação não solicitada
Resposta de Subzeroparts
Thank you for your detailed review, Brian!
We’re very glad to hear the parts arrived on time and worked exactly as expected. It’s great that you were able to repair your Sub-Zero unit yourself and extend the life of a well-built appliance. Many of these units can continue running for decades with the right parts and maintenance.
We truly appreciate your feedback and are happy we could help you save on a costly service call. If you ever need assistance with parts again, our team will be glad to help.
Resposta de Subzeroparts
Thank you for your feedback! We’re glad to hear that your experience with us was fast and accurate. Our team always strives to provide the correct parts and quick support for Sub-Zero and Wolf appliances.
We truly appreciate your review!
Resposta de Subzeroparts
Thank you for your feedback!
We truly appreciate your support and are glad you had a good experience with us. If you ever need assistance with Sub-Zero or Wolf parts in the future, we’ll be happy to help.
Subzero 650 control board replaced.
My 20-plus year old Subzero 650 refrigerator would run continuously. After determining the control board needed replacing, I was happy to find a factory part still available from Subzeroparts. I placed the order and their team verified my needs to ensure the correct part was delivered to me. I installed the new control board and now it works like new!
18 de fevereiro de 2026
Avaliação não solicitada
Resposta de Subzeroparts
Thank you for your kind review! We’re glad we could help you find the correct control board for your Sub-Zero 650 and that your refrigerator is running like new again. Our team always aims to verify compatibility before shipping to ensure customers receive the right part the first time.
We truly appreciate your feedback and your trust in SubZeroParts!
Good Customer Service
I ordered two bulbs for a Subzero fridge. One of the two bulbs arrived with a broken filament. The support team was very responsive and quickly sent a replacement. The bulbs are packaged in sleeves and wrapped in bubble wrap. They are not in sealed boxes with foam or cardboard protection that you would get with a $5 bulb from Amazon or Home Depot.
16 de fevereiro de 2026
Avaliação não solicitada
Resposta de Subzeroparts
Thank you for your honest feedback — we truly appreciate you taking the time to share your experience.
We’re very glad our support team was able to quickly resolve the issue and send a replacement.
Regarding the packaging, these bulbs are shipped in the original factory packaging as supplied by the manufacturer. We understand your concerns and always strive to ensure parts arrive safely.
Thank you again for your business and for giving us the opportunity to make it right.
Great customer service.
Great job making sure I had the right parts. And all is working again.
28 de janeiro de 2026
Resposta de Subzeroparts
Thank you for your feedback! We’re very glad everything is working again. If you ever need assistance in the future, we’re here to help. We truly appreciate your support.
Easy order process and they shipped to…
Easy order process and they shipped to Hawaii on time using USPS.
2 de janeiro de 2026
Avaliação não solicitada
Resposta de Subzeroparts
Thank you for your review! We truly appreciate your support and are glad your order arrived safely and on time. If you ever need parts or assistance in the future, we’ll be more than happy to help.
Resposta de Subzeroparts
Thank you for your feedback! We’re glad you’re enjoying your Wolf products. We truly appreciate your support and your review.
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