Direct Brand Avaliações 

I want to thank you for your quick response and shipping. Received my Booster pressure pump in 2days. Awesome service. Other suppliers required several weeks delivery even if it was in stock.
I highly recommend your company, product and service.
Thanks again so much for your quick response.
Larry

Great price and I literally received it the next day. Fast and great value

Refunded shipping when a delivery was delayed very generous

Needed parts for my boiler and they had exactly what I needed. Shipping was very fast. Came before the estimated date. Also I found the website was easy to navigate

Product was exactly as described. Fit well in my application and works great. Product was packaged and shipped quickly and for a reasonable price. Thanks!

You accepted my purchase only to refund me two days later due to no stock. This is terrible due to the fact I must spend time to search again, delay a part that my customers rely on, and also keep an eye on my credit bill to be sure the refund was made.

I found exactly the part I wanted. I ordered it and it was delivered in a timely manner. I am very pleased.

The product was as expected and I received it very fast. I will definitely order from the them again!

Excellent service and very fast. Would highly recommend this service.

Product was exactly what I ordered. Friendly staff. Great on prices!!

I ordered a 250 watt igniter to fix my Gourmia electric pressure smoker. I received it in a timely manner. 📦
I popped it into the smoker and put it back together and smoked a rack of ribs and two pork tenderloins. 🥩🍖

I took one bite and my mouth was filled with that instant smoky flavor that everyone craves. 😆🤪
It works as advertised.
I should order another one and keep it as a backup.

I have been trying to reach direct brand for weeks. Every time I try to send an email, it comes back as undeliverable. The customer service is lacking hugely.
Update. I did receive a return label, returned the item. And received a refund. BUT, the email address they give you is still not valid. Thankfully I DID receive my refund. But I was never able to actually speak to someone in customer service.

Right part, best price, delivered quickly!

I had a technical issue and the owner Matthew returned my call and found an immediate solution! Amazing old fashioned and honest service without any headache. Matthew and his team shipped my order immediately and I am very pleased to use this business and recommend to others.

Joseph
Outer Cape Home Watch
Provincetown MA

first time ive ordered from DirectBrand, part showed up sooner than expected and it was the correct part. what more can i ask for.

Good price but the fan won't get out of low speed. If we weren't getting a blizzard this week I would send it back

Best prices for Enviro Pellet Stove parts. Fast shipping, well packaged, i will be doing business with Direct Brand again, thank you….