Direct Splashbacks Avaliações 189

O TrustScore é 5 de um total de 5

4,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Our colourful cooker splashback is stunning. Vivid bright colours. Quality product. We ordered a 10mm thickness - made to measure. Was a perfect fit. Would certainly recommend ☺️

Avaliado com 5 de um total de 5 estrelas

I was kept well informed of the progress of my order throughout the time it was in the queue and in production. The glass splashback was perfectly prepared to the exact mm of my required dimensions... Ver mais

Avaliado com 5 de um total de 5 estrelas

Fantastic choice of Splashbacks and excellent customer service. They provided very clear instructions on how to measure accurately and the turnaround was really quick. All contact with them was very... Ver mais

Avaliado com 5 de um total de 5 estrelas

I discussed the fitting of the splashback and a few issues I had with fitting the product in a difficult space. They were highly informed and came back almost immediately to answer my query. I was dea... Ver mais

Detalhes da empresa

  1. Vidraçaria

Escrito pela empresa

Glass splashbacks for kitchens and bathrooms in any size, shape or colour. All splashbacks are made to measure. Free delivery across the UK. Colour match available.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

189 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Avaliado com 4 de um total de 5 estrelas

Great splashback, very poor fittings

The ordering process was simple and the quality of the splashback was great . However, the fixings supplied (at an extortionate cost) are complete rubbish. Do yourself a favour and don't bother with them. You can get much better quality and cheaper from Screwfix.

26 de julho de 2024
Avaliação não solicitada
logotipo da Direct Splashbacks

Resposta de Direct Splashbacks

Hi Lee, thank you for your review. I am glad to hear you are happy with the quality of the splashback and found the website easy to use. Sorry to hear you were disappointed with the supplied mirror screws. The price of the fixing options you selected is mainly to cover the drilling of the holes into the glass panel. Perhaps we need to make this more clear on the website. I will pass your valuable feedback onto the team. Many thanks, Tony. Direct Splashbacks.

Avaliado com 5 de um total de 5 estrelas

Amazing experience doing business with…

Amazing experience doing business with Direct splasbacks . Tony responded promptly on all occasions with any questions that I had . He was so helpful , an absolute pleasure from start to finish . I am so happy with the end product . A high quality product that finishes off my kitchen

5 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Printed glass splashback

Easy to order exact size and specification and was asked before manufacture if my order was correct.
Only downside was FedEx didn’t deliver in the time slot they said, so my order was left with my neighbour.

13 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very very helpful

Very very helpful
Pulled out all the stops for a last minute order. Super fast delivery.
Great communication at every stage.
Great service

5 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Having renovated our kitchen we only…

Having renovated our kitchen we only had a small lip of granite behind the sink. This was resulting in the paint getting splashed during washing up. I knew I wanted a splash back but really didn’t know where to start. Enter Direct Splashbacks. They’ve made a bespoke made to measure splash back which runs length of the area behind my double sink and more. I’m thrilled with it. It looks like it was meant to be there. I was guided by Tony who was very helpful. It arrived incredibly well packaged with a tracked delivery service. The splashback was a very reasonable price but actually looks so stunning it could have been a lot more. I have no hesitation in recommending this company & their products.

14 de maio de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very responsive

Very responsive to helping me with my missed delivery. I was impressed with their customer service. Highly recommend (the splashback was good too!)

10 de maio de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic

Quick, simple, helpful, competitive prices, easy to communicate with, arrived on time and in perfect condition

16 de maio de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Really went the extra mile to help

I found direct splashbacks on the internet and they appeared to be the only company that would do thicker 8 and 10mm glass and a custom colour. The submission process was easy but my colour choice was not on their list. Tony at Direct Splashbacks got in touch and he volunteered to go to Homebase and get a tester pot of the colour I wanted just to verify that they got it right. Amazing Service, communication and the splashbacks were exactly as ordered.

1 de maio de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Easy to use online ordering service…

Easy to use online ordering service with good prices and great customer care. The splashback arrived in good time, really well packaged and fantastic quality. Clear installation instructions provided and I installed in a matter of minutes. Great company to deal with.

2 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Good choice of designs and colours

Good choice of designs and colours. We opted for a sage colour splashback to match our kitchen decor and it looks awesome. Easily fixed to the wall using the supplied adhesive. I am very happy with the service and product.

2 de abril de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Damaged splashback received awful service

Badly damaged splashback received from direct splashbacks. Dispatch time was shockingly bad. There was A very large chip the full length of one edge. Corners were damaged. Their solution was to send me touch up paint or for me to buy a replacement at a discounted price. They said it could have happened in transit and because I hadn’t opened and inspected it within 48 hours they couldn’t claim damages from the transport company. But there were no pieces of glass in the box. Just the damaged splashback. We probably buy close to 100 splashbacks in a year as we are in the kitchen business. I’ve Never had any problems before from other suppliers. This was the first and last time we use direct splashbacks

3 de abril de 2024
Avaliação não solicitada
logotipo da Direct Splashbacks

Resposta de Direct Splashbacks

Hello,

Thank you for your review.

I'm really sorry we couldn't come to an agreement about your glass splashback.

All our splashbacks are inspected for quality prior to dispatch by a member our production team. We do ask that all items are checked within 48 hours of delivery. This ensures we can process the appropriate claims/chargebacks with the courier. This is stated in our terms and conditions that you agreed to at the point of sale.

Unfortunately, you didn't notify us of any damage until 21 days after delivery. Therefore, we were unable to accept any claims for damage.

Most items can be fully inspected in around 60 seconds and any item that is reported as damaged within 48 hours will be replaced without question.

As a gesture of goodwill we offered to either replace the splashback for a discounted price or send you some free touch up paint to rectify the damage.

Regarding your comment on dispatch time - we do state clearly on our website that all custom sized splashbacks are dispatched within 15-20 working days. Your order was dispatched within 17 working days falling within our quoted lead time.

Kind regards,
Direct Splashbacks

Avaliado com 5 de um total de 5 estrelas

Fantastic product with great customer service

Ordered a replacement glass splashback in a custom colour to replace a damaged panel. Very happy with it, and the price was so competitive. Great customer service too, I had a question about installation which was quickly answered in full.

6 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

DIY glass splashback for my cooker

I recently renovated my kitchen and decided on a glass splashback from Direct Splashbacks to go behind my cooker. The result? Absolutely stunning. Not only does it look sleek and modern, but the quality is fantastic. The ‘DIY’ installation process was smooth and instructions easy to follow.

5 de abril de 2024
Avaliação não solicitada

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